Dawn

I have ordered chips here several times, and this is the third time I’ve noticed the same issue — not many chips in the bag, maybe half filled. I actually mentioned it to an employee, and they told me the chips are weighed out and “that’s what you get.” I should’ve taken a picture to prove it — next time I will! For the price, the portion could definitely be more generous. Hopefully management can review this so customers get fair value for what they pay.

Steamroller René

I like to stay on the positive but when a server cops a attitude with a slant I say they could do better. The food of course was good but you know how your stomach can get when you get a bad vibe. There are other locations to explore.

Angela Zhamkochian

Food was really good and the first location to actually serve double chicken on a double chicken tostada. We ate inside and the tables were okay, not the cleanest but not dirty. The bathroom didn't have toilet paper and you needed a code to get in which meant you had to wait in a long line at the counter just to ask for one and disturb the employees who were busy having their conversations with each other. A homeless person walked in and filled from the the soda fountain with a cup that he found in the trash outside and that felt like a hygiene issue.

Alyssa Moss

I placed an online order thinking it would be the easiest and fastest way to grab my lunch before going back to work, but this was not the case at this location. First of all, the line of people waiting to place their order was to the front door, and the counter area where you pick up orders was crowded with angry customers. If it wasn't for the receipts in people's hands, I honestly wouldn't have been able to tell the difference between the lines. I tried for 10 minutes to get to the counter while customers who previously received their orders kept coming back because their orders were missing something. When I finally got to the counter, there was only one person in front of house who was filling and distributing orders slowly. She was trying to be accurate but was moving far too slow. She only spoke Spanish, so she had difficulty dealing with customers who only spoke English, myself being one of them. It wasn't until almost 10 minutes later (so 20 minutes total) when the long line of customers were gone that I was able to ask for my order from the cashier. Next, my simple double chicken avocado salad order was not ready as it should have been 20 minutes earlier, and I was told they only had thigh meat, which I do not eat. I finally asked them to cancel the order, and then, like magic, they had breast meat to place on the salad. The cashier tried to make it up to me by offering me a free drink, but I was far too frustrated at this point. After I got my salad, it was not double chicken at all, but rather a small amount. This took nearly my entire lunch break from work, and it shouldn't have. So, unfortunately, I will not be going back to this location any time soon. I hope they learn from this and get it together.

I got a salad…and was not given a fork…like, how was I supposed to eat it? With my hands? I guess you guys…I won’t return.

Do not come here!!! When you walk in expect for no one to help you. You will be directed to the kiosk. If you get stuck or need help they will tell you " someone will help you". Which will not be true you will be left standing there for 5-10min with no one to help you. On top of it all tables will be dirty, no napkins or lids. When you ask them for some they will roll their eyes and give you the items with bad expression. While I was eating I seen 3 people leave because no one would help them use the kiosk. I seen so many older folks asking for help and they said "we can't take your order!" I the customer got up not once but twice to help the older folks that had been struggling and standing there for more than 8 min. While the employees just stood there and watched me help them instead of them coming over and taking over to help them. You guys had like 5-8 people and not one person could help or clean the lobby. Pollo loco check your cameras 2/4/26 between 1:53pm - 2:30 and see how many people walked out, how many times I got up to help, and see how your employees were doing nothing. Get new employees or lower their pay if they can't do their job. It's ridiculous!

Ive Ga

I would give them 0 stars. I ordered food through the drive-thru, and the lady told me to order when I was ready—which I already was—but then she left me waiting for more than 5 minutes. When I finally got my order, she gave me iced tea instead of a Coke. The drink was warm, had no ice, and was the wrong drink altogether. I ordered the 3 tacos al carbon combo, and it looked like they had just thrown the tacos, chips, and meat onto the plate. Everything was a mess. I was very disappointed by the poor customer service and the condition of the food

FeeFee

The staff constantly gets my order wrong, whether I use rhe drive thru ir door dash. Its sad. I spoke with someone who called himself the assistant manager and he flipped the script to where I was at fault for continuing to give them chance after chance 🤷🏾‍♀️. So yeah writing a letter to the corporate office because no one way should a customer be blamed for staffs laziness, inaccuracy or inability when it comes to putting together an order.

Matthew Goulamanian

I do not recommend this place. Their workers just don’t care. I came to order some food and four people were served before me and my order was never fulfilled. I left because I had to make it back in time to work for lunch and I was never refunded. I came back to try to get a refund, but they said that Il they didn’t know what I was talking about and I needed the receipt. I lost my receipt and had no way to prove that I placed an order other than showing them my bank account, but I guess that didn’t count. It’s no wonder they want to replace workers with robots they just don’t care.

Elizabeth Briceno

Went drive through; very slow service, with three cars in front, waited 20 minutes. I ordered the eight piece family meal with a large soda almost $40. That would have been ok if we would have enjoyed the meal. When we got home, the chicken was burnt, it was so burnt that the pieces were extra small. Plus, the chicken was completely dried. The salad I ordered as a side was old and soggy. Could not eat the salad. I have not found a good Pollo Loco in Orange County anymore. Another place off my list!!!

Leslie Aleman

Don’t waste your time here! We always order big orders from here and have them delivered they always miss meals! People don’t eat! and when you call to have them fix it they say you have to come in store for refund or a pick up. They are so careless about their service! The managers are careless. This isn’t a one time thing it always happens here! Plus tostadas are stale.

Alexandra Fraire

We ordered for an office lunch, and unfortunately, HALF of our order was missing when it was delivered. This meant several employees didn’t get their meals. When we called the store to address the issue, the manager on the phone(Theo) was rude and unhelpful. Mistakes can happen with one or two things missing but HALF is unacceptable, and the lack of professionalism and care in resolving the issue was very disappointing. I hope the store improves its attention to delivering orders and customer service, especially for group orders.

Johana DeLeon-Soto

After work I was craving chicken, and I went through the drive thru and it was the worst decision I made. I order a double chicken tostada and the presentation was awful, It was mostly lettuce and rice. Sorry but when I pay for double chicken, I expect to get double chicken. Why are we, as customer's getting the short end. Never again!