Papa John's

First time ordering pizza here and ordered the Large Vegetarian to be delivered. They said 35-40 minutes and it's raining like crazy, so I thought it may be delayed - but they delivered it within 25 minutes!! Perfect! Thank you!

Absolutely recommend this Papa John's. The manager Cody Walsh is awesome and very good customer service. I had a order that got messed up and he went out of his way to make everything right. Thank you Cody for your help and service

Great Pizza and Great Deals especially if you place your order online.

Best Pappa Johns I have ever ate at. Couldn’t believe how good our pizza was. Staff was very friendly and hard working.!

It's just like any other fast food based pizza place. Plenty of parking and staff is friendly and prompt when entering the building. Place has a wide geographical area they deliver to. Food is good and bread sticks are awesome!

Absolutely the most fresh and tasty pizza in town! Always fast hot and delivered by a friendly smiling delivery person! I always like to give the driver a good tip.

Horrible service Wednesday nights left without my pizza I guess they don't serve veterans

Our second order, both were hot, cooked perfectly, and fast. Ordered by phone, easy, and tasty. Good job.

I called in my order (2 large 2 topping pies) and the guy that answered got my order perfectly. They told me 15 minutes, and they were so accurate! Our order was fresh, hot, and delicious, and the staff was friendly and very helpful! It was clean and well lit. I will definitely visit again!

Anthony Mistretta

Our second order, both were hot, cooked perfectly, and fast. Ordered by phone, easy, and tasty. Good job.

Peter

I called in my order (2 large 2 topping pies) and the guy that answered got my order perfectly. They told me 15 minutes, and they were so accurate! Our order was fresh, hot, and delicious, and the staff was friendly and very helpful! It was clean and well lit. I will definitely visit again!

These guys are fast and very friendly! I ordered online on a Saturday at 5pm and my order was ready within 10 minutes. It was hot and fresh and smelled ohhh so good! I went and and picked up my order- a word of note to the people that order delivery that delivery fee DOES NOT go to the driver that delivers your order. Beyond that my food was wonderful as expected! Highly recommend!

OMG the guys at this Papa John's pizza location are great. Thanks Collins. Pizza is fresh, smelling great tasking OMG tasking so good. Will definitely come back again. This is actually my second time. Will make it a third. Keep up the great work guys. It's not just about the pizza but how understanding, helpful, and kind you guys are. THANK YOU!!!

This Papas is great! Service, food, and price are some of the best. Last night had a good pizza just not the way I ordered it. The new call center has a kink or two? But a big Thank You to the manager on the phone today who took his job serious and gave the best customer service! Look forward to our next pizza at PJ's!!

This Papa John's is my go to for pizza. They have great prices($12.99) for a large 1 topping. Different types of sauces, friendly staff and quick service. I always order on the app and it allows me to track the order which is nice. I would recommend this spot.

Mostly good experiences and delicious pizza. Use the app for deals & earn rewards. Staff are great when things don't turn out as well as expected. Bonus star for putting customers first. We once tried fun looking jack-o-lantern pizzas, but were cold. Orders for simple pizzas have always been perfect.

We love pizza,,,but have found the quality of service and food since the pandemic to be lacking,,,but we went to the highland springs papa John's recently and were helped by Joseph and we were treated like we were a true v.i.p.!! It was like we were the only customer and everyone was working as a team, being helpful and friendly. Joseph took the time to fill us in on discounts and new food items we have never tried. He made sure we knew we COULD order it "our way, how we liked it" We definitely will be going out of our way to order from papa John's on highland springs again! Thank you to Joseph and the whole crew for renewing or faith in good service , good pizza and good people. You guys rock! Keep up the good work! P.S. THE PIZZA WAS AWESOME,,MADE JUST HOW WE LIKE IT! WE WILL BE BACK FOR MORE,,AS WELL AS TELL OUR FRIENDS !

The food was very delicious. Service was awesome. She was very attentive to our unusual order. We arrived on a Friday night late. They were swamped. We were not turned away due to their closing time.

Dee R

This Papas is great! Service, food, and price are some of the best. Last night had a good pizza just not the way I ordered it. The new call center has a kink or two? But a big Thank You to the manager on the phone today who took his job serious and gave the best customer service! Look forward to our next pizza at PJ's!!

Renee Spalinger

The food was very delicious. Service was awesome. She was very attentive to our unusual order. We arrived on a Friday night late. They were swamped. We were not turned away due to their closing time.

Michele Moreno

This Papa John's is my go to for pizza. They have great prices($12.99) for a large 1 topping. Different types of sauces, friendly staff and quick service. I always order on the app and it allows me to track the order which is nice. I would recommend this spot.

Sirr Diarra

OMG the guys at this Papa John's pizza location are great. Thanks Collins. Pizza is fresh, smelling great tasking OMG tasking so good. Will definitely come back again. This is actually my second time. Will make it a third. Keep up the great work guys. It's not just about the pizza but how understanding, helpful, and kind you guys are. THANK YOU!!!

Larry Newlan

We love pizza,,,but have found the quality of service and food since the pandemic to be lacking,,,but we went to the highland springs papa John's recently and were helped by Joseph and we were treated like we were a true v.i.p.!! It was like we were the only customer and everyone was working as a team, being helpful and friendly. Joseph took the time to fill us in on discounts and new food items we have never tried. He made sure we knew we COULD order it "our way, how we liked it" We definitely will be going out of our way to order from papa John's on highland springs again! Thank you to Joseph and the whole crew for renewing or faith in good service , good pizza and good people. You guys rock! Keep up the good work! P.S. THE PIZZA WAS AWESOME,,MADE JUST HOW WE LIKE IT! WE WILL BE BACK FOR MORE,,AS WELL AS TELL OUR FRIENDS !

Joseph Genther

Mostly good experiences and delicious pizza. Use the app for deals & earn rewards. Staff are great when things don't turn out as well as expected. Bonus star for putting customers first. We once tried fun looking jack-o-lantern pizzas, but were cold. Orders for simple pizzas have always been perfect.

Shawn Martin Jr.

These guys are fast and very friendly! I ordered online on a Saturday at 5pm and my order was ready within 10 minutes. It was hot and fresh and smelled ohhh so good! I went and and picked up my order- a word of note to the people that order delivery that delivery fee DOES NOT go to the driver that delivers your order. Beyond that my food was wonderful as expected! Highly recommend!

They charged us $33 for our two medium pizzas, which was ridiculous but the lady at the register applied their one-topping discount which cut the price in half. All of the menu prices are blacked out so you can’t see anything you’re purchasing. 4 stars for the helpful price update but docked one for the confusing process to get there.

Emma Kunzler

They charged us $33 for our two medium pizzas, which was ridiculous but the lady at the register applied their one-topping discount which cut the price in half. All of the menu prices are blacked out so you can’t see anything you’re purchasing. 4 stars for the helpful price update but docked one for the confusing process to get there.

This store is always super busy. The staff usually has everything under control. Even when an issue arises. I have never had a complaint about the pizza front this store. It is always as I ordered it and ready on time, 99% of the time.

Papa Johns is our go-to for indulging, we go all out for the stuffed crust! I keep it simple with my own Hawaiian style pizza: Canadian bacon, pineapple 🍍, pepperoncini peppers. Delicious! As for the location, easy freeway access, small place in a little plaza, homeless hangout at night tho. Staff was polite!

William Bear

This store is always super busy. The staff usually has everything under control. Even when an issue arises. I have never had a complaint about the pizza front this store. It is always as I ordered it and ready on time, 99% of the time.

Sarah Says

Papa Johns is our go-to for indulging, we go all out for the stuffed crust! I keep it simple with my own Hawaiian style pizza: Canadian bacon, pineapple 🍍, pepperoncini peppers. Delicious! As for the location, easy freeway access, small place in a little plaza, homeless hangout at night tho. Staff was polite!

The pizza was "right out of the oven", and yet, still a little warm. It wasn't hot like a good pizza. Overall didn't taste bad, but heat is important when enjoying food.

Pizza is always good at this location. But tonight we had our 3rd time in 4 orders where we get our order and the soda isn’t with it. Highly recommend if you are just getting the pizza, but if you plan to order a drink be sure to check your order for it.

Andi Braun

Pizza is always good at this location. But tonight we had our 3rd time in 4 orders where we get our order and the soda isn’t with it. Highly recommend if you are just getting the pizza, but if you plan to order a drink be sure to check your order for it.

Pizza wasn't as tasty as I remember it. What changed? I also like my pepperoni on top of cheese, not under it

This visit was my least favorite out of all. We ordered a thin crust with white sauce and pepperoni s. There was sooooooo much white sauce that the cheese slid right off and the white sauce smothered everything else. The dogs enjoyed my almost 20$ pizza.😭

Ordered 4 pizzas and 2 orders of wings. We got there and they said it didn't get made so it would be 15 minutes. Then they said we already picked it up. Then they said the door dash driver took it by accident so they would make our order again. 40 minutes later we got our food and left... Won't be going back.

Brian Bonham

Ordered 4 pizzas and 2 orders of wings. We got there and they said it didn't get made so it would be 15 minutes. Then they said we already picked it up. Then they said the door dash driver took it by accident so they would make our order again. 40 minutes later we got our food and left... Won't be going back.

Absolutely a horribly run establishment You will never get my business! Never made my food.

I'd ordered some pizzas and I got a medium cheese and and on top of the cheese pizza there was a small Brown bug I'm not ordering hare again l and sorry but I'm not eating pizza

The gluten free is the worst I've ever tasted. It was just wasted money, my dogs ended up not even eating it. Papa Johns was fine with not replacing it! This is not the 1st time I've had an issue at the Banning,Ca store! I'm done wasting my money. I'll go to Domino's they have great gluten free, for less!!

I placed an order today and they didn't give me the sauce I paid for. The support service told me that these are my problems and I have to figure it out myself. Nice service

I've been buying Papa John's for 20 years. This was by far the very worst pizza I ever received!!! This pizza was $25 for one medium. There was not enough topping for a 1/2 of a pizza let alone a whole one! Very sad!! Looks like they were trying to make up for the recent losses in my pizza!!

Online orders are broken. I ordered a pizza, they took my money. Declined my card. Kept my money for 2 days then reversed. This was, of course after I had to call both the store and customer service. Complete and utter waste of time. I am sticking to Dominoes or Pizza Hut.

Decent pizza WAY WAY WAY OVERPRICED. Never call in the order you have the privilege of paying twice the price. Walk in order and wait. Much cheaper.

👎 HORRIBLE service. They can't even get an order from corporate office right! Really its pizza people. How can you mess up pizza. Never ordering from them again. Cold med cheese thin crust instead of a large pep. Original Insert for head smack here _____

I gave it 1 star, there is no minus stars. On our phone order we were told 25-30 minutes. When I arrived I was told 45 more minutes. Order canceled. I to In-N-Out. No more Papa Johns....

Worst service ever.the manager Alex Gomez should be fired for treating a customer with such disrespect and not even letting me the customer finish his order on the phone.i guess they rather lose a paying customer. Oh well.i rather go to Grumpy Tom's in Beaumont service is way better and prices.

Unprofessional employee. Never greeted my husband nor made eye contact. Served everyone else but my husband even though he was waiting for 12 mins and the food was ready already. 7/8/2024 at 5:30pm

Arrived to pick up 2 orders on Halloween. A crocasian guy by the name of Darren arteric was very rude. Didn't even check to see if the order was ready. Just said it was gonna take a hour to 2 hours. I waited for 20 minutes. Come to find out the order was already sitting there. On the table with other orders. He was so rude and obnoxious. He didn't even check. It took another co-worker to check and see that the order was ready. Someone came in and he only told him 20 minutes. It was his friend who wants someone to work there. No customer service at all, rude and disrespectful.

If I could rate this place a zero, I would. My husband and I placed an order and before the DoorDash delivery driver could even leave the store (yes, they use DoorDash because they have no delivery drivers), contacted me and told me that the person at the place gave away our order to another DoorDash driver. They had to remake the order and once we received the order, it wasn't made properly and we were missing a cheese cup that we paid for. There is a Papa's Guarantee and we didn't eat any of the pizza before we called the store to let them know what we got wasn't as advertised. Before I could even say the problem, the manager (Kristen I believe) was already yelling asking me if my name was Nancy. It wasn't, and when I calmly explained our predicament, she corrected me saying that I got the 12 in New York Style when I did, but it was closer to the size of the breadsticks (10 inches), and had seasoning in a clump on one piece of the pizza, which looked like beef imo. She argued with me again and said our order was made correctly, so I just hung up because I was not going to argue with someone already irate. We always order from here, but after we expend our Papa Dough, I'm not ordering from this location ever again. The customer service was terrible and instead of yeeling at me over the phione she could have been more professional. Like we understand when mistakes happen, and don't put up too much of a fuss. But this was the final straw. Don't order from here unless you want to get yelled at when THEY make a mistake.

As a regular customer of Papa John's, I have noticed a clear pattern of terrible behavior from the staff. The drivers are not only rude and disrespectful towards customers, but also towards their own lady manager and the male manager. It is shocking to see how they blatantly disobey their them. What's worse is that they often make the lady manager do their work while they sit back and relax. And when it's time to clock out, they always leave early claiming they don't have enough hours, but then complain about their hours and lack of money. This kind of behavior is unacceptable and reflects poorly on the overall reputation of Papa John's. It is high time for the management to take strict action against these employees and ensure that their staff is trained to provide excellent customer service and follow company policies with integrity. Customers should not have to deal with such terrible behavior when trying to enjoy a meal at Papa John's. Immediate measures need to be taken to improve the work ethic of the staff and maintain a respectful and efficient work environment. I'm sincerely disappointed in the way the higher ups don't do anything but sit back?! Do you not care for your own people or your money I personally dislike that type of laziness and disrespect towards your own workers and your own company it is revolting to see! This wonderful kind lady who has been doing the boxing of the pizza has been through a lot of mental stress I feel for her! And the male manager!

They have completely taken out any human interaction with their phone in orders. I refuse to talk to a computer to order a pizza. It would be nice to talk to a human. My business will go elsewhere.

How do you deliver a pizza with only 2 slices cut, while the rest of the pizza isn't cut? How does that even happen? No big deal that we had to cut the rest of the pizza ourselves, but come on now. Just cut the pizza.

shavel cernogg

Arrived to pick up 2 orders on Halloween. A crocasian guy by the name of Darren arteric was very rude. Didn't even check to see if the order was ready. Just said it was gonna take a hour to 2 hours. I waited for 20 minutes. Come to find out the order was already sitting there. On the table with other orders. He was so rude and obnoxious. He didn't even check. It took another co-worker to check and see that the order was ready. Someone came in and he only told him 20 minutes. It was his friend who wants someone to work there. No customer service at all, rude and disrespectful.

Karl Anthony Simpson, Jr.

How do you deliver a pizza with only 2 slices cut, while the rest of the pizza isn't cut? How does that even happen? No big deal that we had to cut the rest of the pizza ourselves, but come on now. Just cut the pizza.

Karrin Akisha

If I could rate this place a zero, I would. My husband and I placed an order and before the DoorDash delivery driver could even leave the store (yes, they use DoorDash because they have no delivery drivers), contacted me and told me that the person at the place gave away our order to another DoorDash driver. They had to remake the order and once we received the order, it wasn't made properly and we were missing a cheese cup that we paid for. There is a Papa's Guarantee and we didn't eat any of the pizza before we called the store to let them know what we got wasn't as advertised. Before I could even say the problem, the manager (Kristen I believe) was already yelling asking me if my name was Nancy. It wasn't, and when I calmly explained our predicament, she corrected me saying that I got the 12 in New York Style when I did, but it was closer to the size of the breadsticks (10 inches), and had seasoning in a clump on one piece of the pizza, which looked like beef imo. She argued with me again and said our order was made correctly, so I just hung up because I was not going to argue with someone already irate. We always order from here, but after we expend our Papa Dough, I'm not ordering from this location ever again. The customer service was terrible and instead of yeeling at me over the phione she could have been more professional. Like we understand when mistakes happen, and don't put up too much of a fuss. But this was the final straw. Don't order from here unless you want to get yelled at when THEY make a mistake.

David Layman

They have completely taken out any human interaction with their phone in orders. I refuse to talk to a computer to order a pizza. It would be nice to talk to a human. My business will go elsewhere.

Tiffany McKinney

Unprofessional employee. Never greeted my husband nor made eye contact. Served everyone else but my husband even though he was waiting for 12 mins and the food was ready already. 7/8/2024 at 5:30pm

Mila K

As a regular customer of Papa John's, I have noticed a clear pattern of terrible behavior from the staff. The drivers are not only rude and disrespectful towards customers, but also towards their own lady manager and the male manager. It is shocking to see how they blatantly disobey their them. What's worse is that they often make the lady manager do their work while they sit back and relax. And when it's time to clock out, they always leave early claiming they don't have enough hours, but then complain about their hours and lack of money. This kind of behavior is unacceptable and reflects poorly on the overall reputation of Papa John's. It is high time for the management to take strict action against these employees and ensure that their staff is trained to provide excellent customer service and follow company policies with integrity. Customers should not have to deal with such terrible behavior when trying to enjoy a meal at Papa John's. Immediate measures need to be taken to improve the work ethic of the staff and maintain a respectful and efficient work environment. I'm sincerely disappointed in the way the higher ups don't do anything but sit back?! Do you not care for your own people or your money I personally dislike that type of laziness and disrespect towards your own workers and your own company it is revolting to see! This wonderful kind lady who has been doing the boxing of the pizza has been through a lot of mental stress I feel for her! And the male manager!