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Bath

McDonald's

★★★★ 3.5 · 122 reseñas

En McDonald's Bath, te damos la bienvenida a un espacio donde disfrutar de los clásicos de siempre: nuestras hamburguesas y patatas fritas que tanto te gustan. Con años de experiencia, nos esforzamos por ofrecerte una experiencia rápida y sabrosa, ideal para compartir con amigos...

McDonald's

Burger · Bath

3.5 · 2,674 ressenyes Google
www.mcdonalds.com
TripAdvisor 2.3 (126) Uber Eats 3.9 (10,000)

Sobre McDonald's

En McDonald's Bath, te damos la bienvenida a un espacio donde disfrutar de los clásicos de siempre: nuestras hamburguesas y patatas fritas que tanto te gustan. Con años de experiencia, nos esforzamos por ofrecerte una experiencia rápida y sabrosa, ideal para compartir con amigos y familia. ¡Ven a vi...

En McDonald's Bath, te damos la bienvenida a un espacio donde disfrutar de los clásicos de siempre: nuestras hamburguesas y patatas fritas que tanto te gustan. Con años de experiencia, nos esforzamos por ofrecerte una experiencia rápida y sabrosa, ideal para compartir con amigos y familia. ¡Ven a visitarnos y saborea el sabor auténtico de McDonald's!

Què diuen els clients de McDonald's

Reviews for McDonald's in Bath are mixed. While some appreciate fresh nuggets and friendly bouncers, many complain about slow service, long wait times (especially for breakfast and delivery), cold food, missing items, and understaffing. Cleanliness is also a concern.

Plats populars

nuggets burger burgers (3) chips breakfast (7) muffin meal cake

Ideal per a

Ràpid Nocturn

Tip: Be prepared to wait a long time for your order, especially during breakfast or if ordering delivery. Check your order carefully before leaving to ensure all items are included.

Services

📶 WiFi 🚗 Delivery Accessible 🌅 Petit-déjeuner 🍽️ Déjeuner 🌙 Dîner 🥗 Vegetarian Coffee
🎯 Casual 👨‍👩‍👧 Family 👥 Groups

Què veure a prop

The Forum, Bath
Patrimoni
A 52m

The Forum, Bath

iglesia

Veure detalls
The Bath Tap
Patrimoni
A 68m

The Bath Tap

construcción

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5, Lower Borough Walls
Patrimoni
A 104m

5, Lower Borough Walls

edificio

Veure detalls
Nos. 16, 17 And 18
Patrimoni
A 121m

Nos. 16, 17 And 18

edificio

Veure detalls
26, Stall Street
Patrimoni
A 155m

26, Stall Street

edificio

Veure detalls
46, St James's Parade
Patrimoni
A 159m

46, St James's Parade

edificio

Veure detalls

Dades de Wikidata

Explora els voltants de McDonald's

McDonald's es troba a Bath, envoltat de llocs d'interès cultural i històric. Aquests són alguns dels punts més destacats als voltants.

Patrimoni Històric

  • The Forum, Bath (A 52m) — former cinema, later dance hall, retail church building, bingo hall, now an arts centre and religious centre monumento clasificado Grado II*
  • The Bath Tap (A 68m) — architectural structure in Bath and North East Somerset, Somerset, England, UK Edificio protegido de Grado II
  • 5, Lower Borough Walls (A 104m) — Grade II listed house and shop in Bath, Somerset, England, UK Edificio protegido de Grado II
  • Nos. 16, 17 And 18 (A 121m) — building in Bath and North East Somerset, Somerset, England, UK Edificio protegido de Grado II
  • 26, Stall Street (A 155m) — building in Bath and North East Somerset, Somerset, England, UK Edificio protegido de Grado II
  • 46, St James's Parade (A 159m) — building in Bath and North East Somerset, Somerset, England, UK Edificio protegido de Grado II
  • 27, 28 and 29, Stall Street (A 166m) — building in Bath and North East Somerset, Somerset, England, UK Edificio protegido de Grado II
  • 3, Beau Street (A 169m) — building in Bath and North East Somerset, Somerset, England, UK Edificio protegido de Grado II
  • 4 And 5, Beau Street (A 170m) — building in Bath and North East Somerset, Somerset, England, UK Edificio protegido de Grado II
  • Nos 7 And 8 Including Pintle For Abbeygate (A 179m) — building in Bath and North East Somerset, Somerset, England, UK Edificio protegido de Grado II

Dades de Wikidata

Preguntes freqüents sobre McDonald's

McDonald's es troba a 40 Southgate St, Bath BA1 1TG, United Kingdom, Bath.
A prop de McDonald's es troben llocs d'interès com The Forum, Bath, The Bath Tap, 5, Lower Borough Walls, Nos. 16, 17 And 18.
McDonald's ofereix cuina burger.
McDonald's té horari d'atenció. Consulta el perfil per horaris actualitzats.
McDonald's ofereix els serveis següents: menjar al local, per emportar, lliurament.
Els plats més recomanats a McDonald's segons les opinions dels clients són: nuggets, burger, burgers, chips, breakfast.
McDonald's és ideal per a menjar ràpid, nocturn.
Reviews for McDonald's in Bath are mixed. While some appreciate fresh nuggets and friendly bouncers, many complain about slow service, long wait times (especially for breakfast and delivery), cold food, missing items, and understaffing. Cleanliness is also a concern.
Be prepared to wait a long time for your order, especially during breakfast or if ordering delivery. Check your order carefully before leaving to ensure all items are included.
2,674
Ressenyes
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Web Story

McDonald's

Opinions de McDonald's Bath

3.5
2,674
5★
31%
4★
26%
3★
19%
2★
8%
1★
16%
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Will

Rihanna was superb, amazing customer service

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Hope

Service quick Clean Mcmuffin was delicious 10/10, demolished in 0.6 secs

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Aurora Rocha

I just feel home when i eat mcdonalds. In Bath I felt like this as well.

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Mr K.

Lots of really drunk people there and the place looks filthy, with bins overflowing and rubbish flying around the floor. But, team behind the counter was rushing around to make sure they push as many orders as quickly as possible. So, I can't really take away start for something that it's impossible to accomplished when you're understaffed, and that's my impression after today's visit that they were short of staff. All food is served take away, so the mess doesn't bother anyone as they want sit and eat, but it's just unhygienic when I'm buying something to eat and rubbish is literally everywhere. McDonald's is always fairly consistent with food and service, so overall even my experience wasn't perfect I give you 5⭐ and you can work towards that score.

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Dave Farmer

Enjoyable meal here this evening. Busy restaurant but fast service, well run and clean. Special thanks to Jing who kindly went an fetched some milk for us.

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Stuart Hoult

Went in looking for a quick bite on a Saturday afternoon. As it was a Bath RFC home game, I was expecting it to be jam packed, but it was normal. Ordered okay, waited a fair time for order. Came okay, nothing wrong with it. All good. Burger was hot, my sons order minus pickle was correct. Good stuff 👍🏻

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Simon Pullen

Best Place of For Wide-Range Food, Service, Atmosphere in Bath & The Staff Are Brilliant: Great Value For Money (28/03/2025): I went into McDonald's Southgate, Bath on Friday 28 March, 2025 & I had one of the best customer experiences in recent years. Elementary, I write to express my sincere heartfelt appreciation & gratitude for Harrison [Shift Manager]. Harrison delivered a highly professional & competent customer service, which she provided in both a friendly and accessible manner. Harrison [Shift Manager], is incredibly "attentive" every time I come to eat at McDonald's Southgate, Bath & goes to great lengths to check on how my day had gone, that is what makes a "curated" high quality pub experience in my view. He produced a extremely satisfying customer experience from start to finish, for which I will always be grateful for. Furthermore, I would absolutely recommend, Harrison [Shift Manager], as he was incredibly curating, extremely knowledgeable about the McDonald's Menu & punctilious throughout my "lovely customer experience". I would strongly recommend " McDonald's Southgate , Bath" duo, to their eclectic distinguished atmosphere, great range in food options & unbeatable collection of beverages. Harrison [Shift Manager], is the Embodiment of " McDonald's Brand Excellence"

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Sue Hicks

Quirky McDonald’s built within an old house! Staff friendly, service quick and food as standard for McDonald’s

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Sam S

A Great McDonald's its always busy but the staff keep up with the demand and despite waiting a short while it never got packed. In the evenings its a student hot spot so expect to see it busier than the clubs! To manage this they have security who are super friendly and help to keep things in order! Its a lovely after night out meal.

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Kian Cross

Atmosphere can differ, good service and ofc it's maccies so 10/10 on food

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Jamie Cutts

I always use this maccies when in bath I always get a very warm welcome (I use the cash till) food is always fresh and hot I’m loving it 🤩🤩 shoutout to the lovely lady I think she’s from Liverpool who served me today so polite and welcoming

Lucretia Draig Connolly
Lucretia Draig Connolly

Didn't even go in because I saw a bouncer (01:30) and thought I wouldn't be able to bring in a bottle of vodka and pringles. Anyway a gorgeous bouncer complimented my raggedy outfit and frankly that made my night a bit too much, would recommend

Chris
Chris

The nuggets were great, fresh and warm. Service was good. Don’t see any reason not to give it 5 stars.

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Robert Akutu

The food was good but the footfall of tourists created a noisy overwhelming atmosphere, so I was unable to relax and enjoy my meal 😞.

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Andrew Grice (Andy)

Popped in for a bit of breakfast and a drink before a day of shopping. The staff were friendly, polite and welcoming and the service was quick. The restaurant was kept nice and clean and tidy and the tables wiped with no litter left laying about. The only thing I did notice was the air conditioning wasn't on and it was a bit warm in there. Other than that it's one of the better McDonald's restaurants I have visited around the world and I would visit it again.

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Lauren Mitchell

Nice big restaurant plenty of seats upstairs and a few downstairs. The service is a bit slow when it’s busy but it’s a city centre McDonald’s that’s expected. There’s a disabled toilet but it’s not kept locked under radar key so it gets abused and the toilets upstairs are pretty gross and stinky.

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BamBams world

Chips was cold and the service is slow. 1 server and 20 customers is a joke

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Pavel Subert

Very busy one but the staff was organised and coped well 👍

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lyra.x

The food is just as you’d expect from McDonald’s but it’s always very busy, loud and chaotic the workers try their busy but my order took 25 minutes.

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Gemma

Plenty of seating available upstairs and downstairs. Toilets are clean. Staff are friendly to a degree. Tables not so clean, every time I come in I always have to ask someone to clean the table. Good social distancing measures are in place. You can order from the screens or the app from your table. Service isn't the quickest, but okay.

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George

Right in the centre of town, good amount of seating upstairs. Friendly and helpful staff. Not to be eaten too regularly. You will gain an enormous amount of weight! I only enjoy it once a month or so now, and usually just and item or two off the saver menu. Cheap and cheerful. I'm sure the meals are getting more and more expensive. Good for a snack. Apparently one of the hamburgers has got as much sugar in as a cake, so best avoided in general!

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Séan Ovenden

Flies about 10. Bacon in roll & in Breakfast wrap was Dry & Tough At least the Coffee was nice.

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Craig Nash

Looked like the food was dressed with a cannon. No condiments on ground floor. Staff were loud while ordering however quite when calling food orders.

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Martyn Waters

Family of 4, but must've been the worst McDonalds I've set foot in for a while. Ordered at a screen as usual, but no receipt. Appeared most if not all were had no paper. When ordering no option to select eat in... On top of that I think someone was just task to clear the orders of the screen, so I was concerned with no receipt and my order had disappeared within minutes of being displayed. Burger a little on the cool side, but chips hot.

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James Douglas

Working in catering split shifts mean taking lunch after 2pm.. short 10min ride by train to Bath.. McDonald is a short walk from the station. Good fries if you get them hot. Double cheeseburger and drink. Under 10 pounds. Recent trip to London pub beer price 7 pounds..while 4 cans from shop only 5 pounds crasy.

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Finn Jackson

Pretty average for a McDonalds. Is always busy at lunchtime and chaotic. Burgers are generally messy and not prepared to the best quality.

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melanie white

Changed fries as cold waited 2 mins for hot ones and they were Luke warm. Coffee ordered was wrong.

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Dennis D

I’ve eaten here many times and the food is served quickly and is good. If going in the evening particularly at weekends, the upstairs is often closed off, even if busy, leaving a big lack of seating and places to eat your food. Last night, a Friday, I went for food at 1.20am and there was security staff saying they were closing and not letting new customers in, despite the opening hours says it’s open til 4am.

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Christine Priddis

Very busy not my ideal place

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Chris Middleton

Waited nearly 20 minutes for a Chicken Legend and Fries. Both were cold when the order was finally received. However staff were helpful and had order remade.

Frederick Kell
Frederick Kell

Service is pretty poor and most of the staff look as if they wish they where anywhere else but here. The wait to collect your order was quite excessive but there where plenty of free tables. Food when it was ready was very acceptable but forgetting to add straws and milk for the drinks was disappointing.

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Jibran Shajie

It was double storeys. The group floor was too shabby. Bearing in mind that it is in the town centre and fairly crowded, it was just so dirty. We ordered galaxy chocolate ice-cream, the taste was not great either

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Tristan Simpkins

Awful place to eat if you have mobility issues, all bar 5 Tables (big enough for 2 people per table) are upstairs, there is no lift, the corridor to the toilet is very narrow, a large built person would struggle to walk in. And with it being Bath city centre it is very busy, all of the time so people blocking the stairs the tills and the ordering screens. On a plus the food was served quickly and got, and the staff were very friendly and helpful

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Michael Worthington

Filthy floors in kitchen area. Food not very warm Took longer than im used to receive my order Not very organised, seen better in London and Tokyo in rush hour.

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Paul Roberts

Really large queue to get food, and considering the amount of staff in the food prep and serving area, didn't seem to make any difference. Lack of a friendly atmosphere with all staff looking miserable and over-burdened. Food was the usual quality, but they forgot part of our order, so another trip through the crowd of people waiting and ask of one of the staff. No apology received. Toilets were dirty too with a broken urinal which wasn't cordoned off, so was full. Come on guys these are basics.

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Luke O’Mahoney

They never EVER have saver menu or wraps on & it takes forever to get your food

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supha ruangwarunwathana

Chicken burger missing from my order, didn’t have anything since lunch. The fires were cold, no worth the money spent.

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Joanna Dulla

it is not the first time that we have received a missing order. The photo shows how much cheese was put, the fish is hard burnt and it is impossible to bite. They did not add the salads we ordered to the order. Disappointment yet again. Don't recommend McDonald's in Bath.

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Dos Aas

Rubbish everywhere, bins full. Stuff don't want to do anything so we have to clear table. Also they are very slow.

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Barry Whelan

"Disgusting toilets" We had food, normal McD stuff, all was fine except the waiting time for the food, definitely a lot longer than usual. Myself and my wife then used the toilets. Well, it was so terrible we both commented about it. Puddles of urin on the floor, toilet bowl filthy, soap despencers empty, and hand dryers not working. We flagged our concerns to the very young female manager who rolled her eyes, shrugged her shoulders and didn't even apologise for the state of her restaurant. Take note McD you need to get this place in order before environmental health get involved........... Some how.......

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Mitch

This has got to be the slowest McDonalds in the UK, hardly anyone working and the people who are just taking their time, no urgency. There was one man who was doing a great job 👏🏻. But even the manager, who I presume was the manger cause she kept bossing people around, wasn’t doing anything.

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Bertie

McDonald's Bath Southgate is regrettably average, which is a shame. The staff have always been friendly and diligent. No concerns there. And my meals when dining in have always been accurate. I echo concerns over speed of service. It is typical to wait up to 10 minutes before your meal can be collected. I'm a ambulatory wheelchair user. Accessible ground floor seating is very, very limited. Only 2 tables in a cramped corner, which often makes the decision to dine-in one of luck. Perhaps the restaurant will consider installing polite signage to indicate these tables best meet the needs of disabled customers or any other customer unable to access the upstairs seating. Likewise an accessible toilet that doesn't use the RADAR key system and instead requires a customer to speak to staff to gain access. If you have to ask for permission to use toilet facilities, are they really that accessible? Odd decision but perhaps allows tourists/overseas visitors access as well? Otherwise good value, and consistent but some areas to improve.

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Leonardo Grolla

Disappointing Visit – Monday 2 PM Out of water and juice. Upstairs seating was dirty, bins overflowing, sauce dispensers empty. Female toilet had no paper, smelled bad, and was unclean. Table service didn't work. This location needs urgent attention.

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katrin de boelpaep

The burgers were not fresh, the fish burger had a tough piece of fish and barely any cheese — just half a scoop. The fries were not crispy at all. On top of that, the place itself was very dirty. Would not recommend.

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Paul Taylor

Staff don't wear gloves while preparing food, not a smile or hello, everyone looks like they'd rather be anywhere else.

Rhiannon Rose
Rhiannon Rose

Missing many an item everytime I come here. Boo :( I love McDonald's I'm a fiend but why am I paying for things to be missing!!!! Come on guys!

Leah Anthony
Leah Anthony

They were on there phone, been waiting so long for food. 4 of them on shift. Kinda crazy how only 2 people ordered food and it's taken over 15 mins. And there talking about personal problems infront of guests.

Nathan Morris
Nathan Morris

I’m not sure what it is with McDonalds in Europe but “fast food” is not fast… It took over 10 minutes to get breakfast when we were one of 3 people in the restaurant. At home in Australia we would have our food in 1-2 minutes… McDonald’s just do what the rest of the world does… Fast food needs to be FAST!!

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Edward W

Order delivery at night and they won’t make it or answer the phone. Does it take half an hour to make the only item available on the whole menu in an empty shop? Management must not care £14 burger …

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Edward W

Order delivery at night and they won’t make it or answer the phone. Does it take half an hour to make the only item available on the whole menu in an empty shop? Management must not care £14 burge…

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Dave W

So very slow. Waited in general queue for picking up for 10 mins. Called to collect my order that never materialised. After another 10 minutes I asked again and eventually got it!! Fast food?! What f…

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Dave W

So very slow. waited in general queue for picking up for 10 mins. Called to collect my order that never materialised. After another 10 minutes I asked again and eventually got it!! Fast food?! What…

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Stewart B

Simply awful i am disabled but virtually no tables downstairs, no lift, managrd to struggle up the stairs with walking stick and clutching handrail. Couldn't manage stairs and carry my own drink, so …

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TravellerFromNWales

Terrible service at breakfast, waited over 15 minutes for a simple order which was missing an item. This was despite seeing the food being prepared and passed to the servery quite quickly. No smil…

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TravellerFromNWales

Terrible service at breakfast, waited over 15 minutes for a simple order which was missing an item. This was despite seeing the food being prepared and passed to the servery quite quickly. No sm…

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TravellerFromNWales

Terrible service at breakfast, waited over 15 minutes for a simple order which was missing an item. This was despite seeing the food being prepared and passed to the servery quite quickly. No smil…

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TravellerFromNWales

Terrible service at breakfast, waited over 15 minutes for a simple order which was missing an item. This was despite seeing the food being prepared and passed to the servery quite quickly. No smil…

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Mehak S

Online order morning time 8:00 am 13 june muffin meal + dessert berry cake made date 1:59 ready 04:59 but I ordered morning time its show afternoon date on the cup cake its means change date ex…

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SarahOSouth

waited for a very long time, but at least I wasn't alone, as I was stood in a crowd of other would be customers! Place was filthy, with overflowing bins, food and rubbish all over the tables and fl…

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SarahOSouth

Waited for a very long time, but at least I wasn't alone, as I was stood in a crowd of other would be customers! Place was filthy, with overflowing bins, food and rubbish all over the tables and fl…

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josieb948

Took £28 and no meal. We left in the end as it was obvious there was very little system and zero management. Felt sorry for the staff with (seemingly) no guidance. Maybe it was a bad night but it w…

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Geihelpfullg

Had to wait 30 mins to get our food. The place was seriously under staffed. We were also not allowed to sit down as after a certain time it is takeaway only. The are no signs that tell anyone this …

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Joanna F

Ordered a delivery through uber eats, not sure what I was thinking, the burgers and chips had been sitting around for at least 40mins as I tracked Uber delivery!!! Absolutely revolting!! Wet, so…

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Joanna F

Ordered a delivery through uber eats, not sure what I was thinking, the burgers and chips had been sitting around for at least 40mins as I tracked Uber delivery!!! Absolutely revolting!! Wet, sogg…

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KarenR3722

DO NOT ORDER A delivery FROM HERE OR LOWER BRISTOL ROAD AS THEY STEAL YOU FOOD AND MONEY AND THEN SAY THEY ATTEMPTED TO DELIVER BUT NO ONE WAS THERE. I ordered from them to deliver my son his lun…

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Carolyn F

Worst service I've experienced at any McDonald's outlet throughout UK. Slowest fast food I have ever known. Order on screen, get a receipt if lucky with your number on then wait in a crowb not unli…

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DayTrip64599410151

Worst Experience ever. Ordered at the machines at 11.30am waited 45mins for food ,when we received it the food was warm not hot and when we sat down there was breakfast food on the seat and food w…

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Superstar L

McDonald’s is not a fast food place . I just ordered 2 crispy chicken burgers and 2 grilled bbq and bacon wrap Take away when I arrived at home the crispy chicken was raw not well done there wa…

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emiky m

Because I ordered for breakfast and then I went upstairs with my friend and then one of the workers came and said breakfast was over

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ellaaa151

When visiting this McDonald’s with my friends at the end of a night out, I was the first to get my burger. The rude and awful bouncer then screamed at me to go outside in which I said am I ok to wa…

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Jamie Rudge

Painfully slow service with staff aimlessly wondering around rather than helping serve the ever growing backlog of orders. When you do finally get your order it’s regularly wrong, especially if you order a McCafé hot drink and the food always seems worse than at other McDonald’s locations.

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Amber

If I could leave a review with zero stars I would. The worst experience I have ever had in a McDonald’s. The kiosks had no receipt printer so numbers have to be remembered which wouldn’t be a problem if the wait for food was less than 20 minutes. Staff seemed to have no idea what they were doing, I saw three managers who all looked like they’d rather be anywhere else. One manager was working in the kitchen with long hair, no hat and no hairnet!! Three staff members and a manager were stood to one side having a chat when the place was filled with people waiting for food. The screen that displays order numbers was not working so people had no idea the amount of orders or whether or not they were coming. This McDonald’s is nowhere near the standards that it used to be. Will be avoiding in the future and advising others do the same.

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Luke R Harrison

Pretty unsanitary to be honest, no napkins, clean sauce pots or other sundries that weren’t organised, ketchup and BBQ sauces were working and pretty rude staff that got funny when asked about. Tables weren’t much better either. Would avoid if you like cleanliness and good service.

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KOSTY KOSTY

Waiting 35 minutes to receive my order paid for my kids 2 meal with toys over 9 pounds and for 1 meal and didn't receive the toy.. Absolutely rubbish the service

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Ollie C

Somehow always out of cheeseburgers by 8pm, kind of the selling point of the restaurant

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Wayne Davis-White

Cold food, waited for 20 mins for order

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Sam Brake

Probably the worst McDonald’s I have ever been to. Always rubbish service from staff, who seem to somehow always make at least one mistake with an order. Food quality is so so, I mean it is McDonald’s so can’t expect 5 star food, but the standard here is far below other McDonald’s usually cold food. The atmosphere inside is always chaotic, and be carefully you don’t get hit by a delivery driver who’s rushing through pushing past people to get food orders. Even if this is the last place open, I still would consider just going hungry instead. Shame McDonald’s management clearly haven’t reviewed this store (or at least with much consideration and attention) as it is well located in the centre of Bath, but such a poor representation of the brand. You can usually expect dirty toilets (if they are even open) and messy tables all over the place. I recommend avoiding this McDonald’s like the plague and go literally anywhere else for fast food in Bath.

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Lewis Legge

Went in for a quick hot chocolate before my train. Waited 15mins before I was told they had no more hot chocolate. And I had no more time left before my train to get anything else so had to leave empty handed and £3 down

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Sasha Hignett

Where to start?! Waited 40 minutes for my order which wasn’t right… the frappes were only half done (they hadn’t been blended) … after telling the worker this they then gave me attitude and it took for me to tell them that I know they’re not done because I work in a McDonald’s for them to go and fix them. There was only one member of staff with a hair net on. No aprons in sight. Jewellery everywhere!! What is this? A family barbecue? I’m worried for the hygiene of this place. Upon checking the order we found that a burger and a dip we had paid for was missing. Surely they would get an order right with having 40 minutes to do so? I am shocked at this “restaurant” . Will definitely not be returning. Disgraceful.

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Kuka ine

The experience I had at your McDonald's was far from satisfactory and did not meet the standard of service and quality that I have come to expect from your brand. I feel compelled to bring to your attention the following issues: • Food Quality: The wrap I ordered was in pieces inside the box, and it was clear that the employees were not handling the food with care. The sauce distribution in the burgers was completely uneven, significantly impacting the taste and quality of the meal. • Customer Service: The lack of staff available to assist and deliver orders to customers created a chaotic and disorganized environment. The food sat on the counter for an extended period, resulting in it being served cold. There were no employees readily available to address our concerns or provide timely service. • Cleanliness: The condition of the bathroom was deplorable, with an unacceptable level of dirt and mess, which does not align with the hygiene standards one would expect from a McDonald's restaurant. • Service Speed: The time it took to place my order, prepare the food, and receive the item was significantly longer than reasonable. This extended waiting time greatly affected the overall experience and left me dissatisfied. I understand that challenges can arise in any service industry, but the extent of the issues I encountered during this visit was well below acceptable standards. I kindly request that you take this complaint seriously and address the concerns raised. I believe that a brand as reputable as McDonald's should be committed to delivering the highest quality of service and food to its customers. I appreciate your prompt attention to this matter and hope that steps will be taken to prevent such issues from occurring in the future. I trust that you will investigate and take the necessary actions to maintain the high standards that McDonald's is known for.

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Greg Miller

I had to wait 25 minutes for a simple double cheeseburger. Once opened the burger had one edge squashed with finger marks, cracked bun and soaked in a disgusting amount of ketchup. Disgraceful service and from the leading brand in 'fast food' you would expect more. Burger binned, money wasted, made me late for my train, put me off ever eating in a McDonald's restaurant again. Absolute Joke

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Demi

Worst service ever. Slow, disorganised, manager was openly being so rude to staff.

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Simon Albutt

This is the worst McDonald's I've been too... on 2 consecutive days for breakfast we waited 25 & 30 mins, so called fast food. Staff looked like they were very much disinterested... No toilet rolls and they needed a good clean. I hardly ever write a review but this place is truly shocking ....NEVER AGAIN....

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Osiris

Waited 30 minutes for a happy meal and medium fries????? Workers creeping around at snail pace despite it being rammed with people waiting. When I finally got served my fries were frozen, which I've never experienced eating in. Should've ordered on deliveroo , would've probably arrived faster and hotter.

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Mystic Star

Waited 2 hours for our family takeaway order, but when we called for an update, it turns out they never took our order in the first place, even though it was paid for via Deliveroo. Disgusting. Family went to bed hungry that night.

E
Elyse Richards

Ordered only 4 basic breakfast items and it took 20 minutes. While watching the team I counted 12 staff in the front end packing orders and 1!!!!! cook in the back preparing the food (older lady who was slow af) but somehow people after my number were getting their food before me. At least 4 people standing there doing nothing... People touching their faces with no gloves. Glad I don't ever have to go here again.

J
Jamie Symonds

I have ordered a delivery from this branch 5 times over a period of months and not once have I actually received my full order. There is always either a burger or nuggets missing I don’t understand how you can fail to bag a burger or nuggets on an order of 2 large meals. Awful service, food is always cold when delivered not one positive experience

L
Lucile Foster

Absolute shambles. My daughter waited over an hour and a half to be served cold fries and a melted Mcflury. Others had been waiting for over 2 hours. When my daughter tried to complain about it, she was ignored by the clearly overworked and overwhelmed staff. A very disappointing experience.

P
P Lock

Absolutely appalling service meals pilling up lots of staff no coordination we waiting 40 minutes for a big mac 2 cheese burgers and a mcflurrry. We asked after 15 minutes where our meals were as the people we were with had their meals already and had started eating. We were told anothet 5 minutes after 30 minutes I finally saw our meals on a tray they disappeared out the back and sat their for 10 minutes I assume waiting for someone to do the mcflurry. At which point my husband had gone past the point of no return and expressed his concerns to one of the employees. Who then brought us our meals by which time it was too late. Suspecting our meal would now be cold he requested a refund. Went over to Burger King across the way and ordered a different meal and received food in 5 minutes of order. Minus a mcflurry of course. Mc Donald's in Bath was a shambles no one knew what they were doing someone serving food but next minute sweeping and not washing his hands in-between. Just no delegation or senior leadership, totally out of their depth when it's busy. For a fast food establishment Mc Donald's was anything but that day. I don't understand why they were serving food out of sync of the ordering system.

s
ssteenson8

Gave me the wrong food which im allergic to, would NOT recommend, go to twerton instead

G
Glenn Richards

Ordered something quick before an evening at work. Took so long to be served that the seating area had been closed off by the time food was ready. Security guard was rude and abusive when I tried to sit down and eat a meal (ordered as eat-in on the app) that I had paid for. Had dips etc so not exactly easy to eat in the car. Absolutely disgusted by the way I was treated here tonight. Both upstairs and downstairs seating areas were closed along with toilets. This branch of McDonald's needs to seriously pick its ideas up.

J
James Mills

Food could be hotter and staff could be friendlier. Can't sit inside after 8pm cause all the tables are closed off. Filthy dirty with rubbish left lying around. If you like cold food this is the place to go. Avoid this McDonald's.

B
Bena Beana

Absolute window lickers forgot a whole mozzarella share box and 6 sauces, their night team might actually need a lollypop lady to cross the road

J
Jonny RB

They took everything off the menu to charge for the high ticket items - shame on you manager Wednesday night 😔. Won't be coming back here.

J
Jonathan Li

Ordered two double filet-o-fish and only got one! I’m fuming right now! These burgers ain’t cheap!! I will never forget this!

T
Thom Harrison

Look at all the places up and down this street and few of them have any little outside. Then outside outside mcdonalds.

L
Lisa Curnis

Awful experience. I ordered it with uber eats and the burger had mould on it! Not a safe mcdonalds!!

I
Iain Lindsay

Awful! Visited as my nephews wanted to eat here. They forgot all the sauces in our order, the ladies toilets were disgusting, my wife couldn't use them and both the ladies and gents had no toilet paper. I expected more from this big chain.

P
Priya Gurung

They take ages to give you your order and they don’t check the till if you pay cash they will just ignore you. Bad service.

J
James Cooksley

Ordered off Uber eats and I was missing 3 large chips. They probably don't check the bags before sending them out the door. (Happened more then once from myself and my friends)

W
William Goodyear

Came here for a coke and a cheeseburger, except the burger was missing the beef. Granted it was school holidays, but the patty is a pretty crucial part of a burger. Wanted to to go back but I had a bus to catch

C
Christian Fox Volpe

I've been here few weeks ago and I took the Big Tasty Bacon menu, after I collected the food I realized there weren't any bacon in the burger, when I told them, they put two cold pieces of bacon. After I complained for the second time about it, they just took the burger wormed up for few second and gave it back, but it was still the same. In the end I left the disgusting burger in the box without touching it. Today I came again hoping to not have another bad experience but I was wrong. This time it starts that they forgot the burger, after that when they gave me the tasty bacon I checked everything and I realized that they didn't give me all the monopoly stickers. As you can see in the picture the mozzarella dippers, the cola and the ice creem don't have the stickers. At least the girl who was serving me this time has been kind.

M
Mathew Allen

Closing times state 4am close so that’s when you lock the door I came at 3:45am to get a hot drink as it’s minus temperature and the door was locked this is absolutely ridiculous and I will take my money elsewhere when I have eaten in the toilets has been appalling hygiene is a big factor in food places the bins always overflowing dirt everywhere I would avoid it

T
The Bearded Mechanic

Terrible conditions everything's trashed nothing works staff are impolite and ove 35mins waiting for 4 piece vegginugget meal Shocking

J
Jimmy

Paid over £20 for a big mac delivery and instead of a coffee i had a cold bottle of water chucked in my food so ended up paying £20 for a squished cold bigmac meal and warm bottle of water

S
Steven B

I dont know whats going on with the staff but they are all incompetent, how hard is it to assemble an order of precooked food?

I
Ian Jefferyes

McDonald's used to be fast and cheap. But, now is neither. This restaurant seems to be one of the worst. 20mins just for a couple of burgers.

S
Shivam Shukla

This food did not meet McDonald’s standards at all. I have never eaten such poor-quality food before. Paid money for a terrible experience — the cold drink was full of ice with hardly any drink, fries had something black inside, the wrap was overloaded with poor quality vegetables and tasteless, and the burger was very bad.After eating this, I even had throat problems. Extremely disappointed. Total waste of money.

Meg Kneller
Meg Kneller

Took 20 minutes to get our order which was wrong. Person making food was not wearing gloves, hot chocolate was half full and disgusting. Hash brown taste like fish

Jacob Chaloner
Jacob Chaloner

I got scammed multiple times and then they threw away my order after I said I wanted my actual food. Scammers

Daniel Corp
Daniel Corp

Poor service,cold food due to delivery's being priority. Used to be a treat now its not worth the money. Needs massive improvement

Lucian Beleuzu
Lucian Beleuzu

24.11, 25.11 and 26.11.2025 no cheesburgers either hamburgers available. This happened last week aswell. Either it is McDonalds strategy to make customers buy other expensive food from menu either this location managers not doing what they should be doing. Dissapointing. If it happens again tomorrow, me and couple coleagues will give up on their services.

Tom
Tom

Been getting progressively worse over the last few years. Long wait for food. Got a refund today as kitchen had ground to a halt. Luckily Burger King is the other side of the street. Go there.

Vi W
Vi W

I waited literally 15 minutes for a mayo chicken burger. At 10 minutes I asked a staff to check on my order and he was polite. Then at 15 mins I asked a manager and she looked at me blank faced, no apology, no "pls wait I go check", absolutely nothing and walked away. Then she came back with my burger without saying anything, not even a sorry!. Worst Mcdonald's ever.

Lawrie Graham
Lawrie Graham

One of lifes small pleasures is a maccas at the end of a big night. That beacon of hope at the end of a night of shame. However the beacon at this macdonalds was dimmed last night when my order took 45 minutes to be made. A fellow maccas frequented ordered twice and ate their food before I even received mine. All in all I think popeyes is the way forward.

notpopeye
notpopeye

Hands down the filthiest McDonald's I've ever stepped foot, and that's saying something. Dirty tables (all of them), dirty chairs, dirt in all of the corners, and even on the stairs (which were the worst). Oh, other fun points: - No paper in the kiosks so be sure to remember your number after you pay. - Even when you select "for here" on the kiosk, and say the same to woman behind the counter, it still comes out to go. - Waiting 10 minutes for your food allows for everything to go cold by the time you walk upstairs and find the one table that is less dirty to sit down.

kylebille2233 fawcett
kylebille2233 fawcett

Worst McDonalds I’ve ever been to. Staff stand there and just talk and muck around while food is sat on the side getting cold. U get ur food and it’s wrong or cold. If u order a large chips you get half a portion and the staff just stare at u and say nothing when u raise the issues. £9 I spent and I put most of my meal in the bin Do better McDonald’s

Tom Lewis
Tom Lewis

Without doubt the worst McDonald's in the country. Appalling. I'm not quite sure how a business can legally take your money and then just not make your order, then treat your enquiries about this with complete handwaving, as if this is normal behaviour. It's not- it's theft. Multiple people were just walking off after waiting upwards of 40 minutes to see if any food might actually be served. Surreal

Eden Daniels
Eden Daniels

Who on earth is packing the deliveries ?literally forgetting every sauce on my bloody order this happens so frequently I literally feel paranoid to order again thinking it’s gonna happen again fix up! Worst mc Donald’s in the country I swear on every thing I love absolutely useless staff doing bare minimum!

Steve Lloyd
Steve Lloyd

Bun was burnt, well over cooked when made. Meat Pattie was bone dry and over cooked a d the chips had way to much salt on them . Absolutely the worst McDonald's I've had in my life, and I've had a few bad ones

M
M

Had pancakes. Always a challenge to eat with the ridiculous knife and fork that they supply, but even with decent cutlery it would have been pretty much impossible to cut through these pancakes due to the outside edge of each one being extremely hard. I couldn't eat them. A complete waste of money.

Daniela Carmona Novelora
Daniela Carmona Novelora

The machines don't work properly, very poor service, we waited more than 30 minutes for a burger and they were forgetting part of the order. Employees should be kinder, they look like they hate their job. The chair I was in was broken, it wouldn't stop moving The women's bathroom door was extremely heavy, we managed to open it between two people

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40 Southgate St, Bath BA1 1TG, United Kingdom

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🥞 Esmorzar
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🕐 Horario Hoy
6AM-4AM
Valoració
3.5/5
💬 Ressenyes
2,674
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$
📞 Telèfon
+44 1225 463764
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www.mcdonalds.com

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40 Southgate St, Bath BA1 1TG, United Kingdom

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