Rita Tian

The bagel is really good here but the price is never consistent. I always order the same thing ( plain bagel with flavored cream cheese) but they charged me different prices. They overcharged me! Do not support this establishment!

SkrrtBro

I hate this place with a passion. This incident that pushed me over the edge happened almost three weeks ago, and it still bothers me to the point that I am writing this review at 2 am. I have been coming to this store for 15+ years. I have seen a lot of staff come and go, besides that princess manager who's been the only consistent thing. I always get a bacon, egg, and cheese on a bagel, and for the most part they make it alright. A couple guys from the staff are nice guys, but the rest have attitude and don't know how to make anything right, as you can see from previous reviews. The incident happened before the statement date seen on the picture provided. I typically order the bacon, egg, and cheese plus a sesame bagel with cream cheese. I order the same two items that I usually get. I typically pay either $11 or sometimes $13 for both of them (which makes no sense why the pricing is never consistent and these gremlins make them up as they go). But this time around I go to pay with this guy (probably been there for less than a year), and he tells me it's $15 and change. I asked him how that was possible when I was just here and I paid $12. His sidekick came, and they both were telling me that pricing changed just two weeks prior. I was being friendly and just accepted it as it is what it is. So here comes October 16th (two weeks later from the previous incident). I am about to go on a trip and decided to stop by with my friend who is driving me to the airport. I get us two bacon, egg, and cheese bagels plus a sesame bagel with cream cheese. This is the same guy as in the previous incident, and he is now charging me $24. I was about to lose it, and this time I wasn't being overtly friendly. I questioned him, and his sidekick came back to back him up. These two doctors and engineers told me the price increased again two weeks ago. I said how when I just came two weeks ago, you two said the same thing—that the price had just increased two weeks prior. I ended up paying for it but vowed to never come back here. The disingenuity of these people is unfathomable. It is so wrong to be making up prices and charging different people different prices for food items. How is this even legal? One person should not have to be paying more than me for the same food item. They are lying to you straight to your face. My cousin goes here all the time as well and gets a bagel, plus he gets iced coffee (I personally hate their iced coffee). He just told me an hour before I wrote this while we were working out that he can't believe the lies they tell about their pricing. He told me he paid $23 for two bagels with an iced coffee... I work in the city, and the bagels are nowhere near this price. He then showed me something interesting, which inspired me and fueled my hatred to leave a review. In person they are charging $5 for a plain bagel with cream cheese. On Uber Eats, they are charging $2.95. This is insane. Please do not support a business that employs these tactics. This place is highly unethical, and it's a shame that a once great business in this neighborhood would resort to these methods in order to make some change. I truly hope this business gets investigated for these predatory practices. Please go to another bagel store. Cropsey Bagels is not even that far, and they don't have these immoral business practices there. Thank you for your time reading this message, and I hope this helped you in deciding on whether you should allow these people to take your hard-earned money.

Alex Orozco

Ive been coming here for 15 years. I live down the block and honestly its not worth it anymore. The food is just "okay", some of the bagel options are flat as hell with a HUGE hole in the middle, and theyre charging things like we're in Manhattan. Manager has an attitude problem. I get things can get busy and theirs a bunch of stuff going on but there's no reason to lash out about it. Actual man-child behavior. When asked about the prices ($22.65 for two BE&C and a medium coffee mind you) he made a snarky comment saying theyre still the cheapest option around the area. 😂 Okay so now we're lying to people. Oddly defensive over a place as if it came out of their paycheck. Over the years sometimes my order would be wrong or get a badly burnt BE&C but I'd let it slide. Its a nostalgic place for me, I'd go nearly every day in elementary school. But now?? Manager was a real piece of work. I've actually had really good service by other staff, very nice and not part of my reason of never coming back. Overestimate the food quality doesn't match up with the price. Don't go.

Rob Hound

Asked for a plan bagel with egg and cheese toasted and i didn’t get that I got a cold bagel with over cooked eggs no ketchup when I asked for it twice man that took my order got mad when I also asked for an ice coffee it’s not hard to take someone’s order he needs to get it together

Mayer Bee

I Ordered A Bacon, Egg And Cheese Hero.. I specifically asked them to make the Bacon XTRA Crispy… They Did NOT Honor my request… Instead they gave me a measly three pieces of fatty disgusting bacon that was horrible… I also ordered a Cheese Croissant which was absolutely DRY And HARD probably a few days old definitely not fresh… Needless to say I will never go back to this place and you shouldn’t either don’t waste your money!!!

Dj

It's showing how much time has changed NO RESPECT OR PRIDE ANYMORE FOR THE CUSTOMERS. order and it takes over 1 hour to get here and food is cold also bagels were like eating rubber oatmeal was so plain and lumpy that's my fault cause I gave this place another chance..Listen cropsey bagels is way much more busy then this place and when food arrives from CROPSEY BAGELS it's always on point..also leave the attitudes at home before you come to work or get someone who understands English better we are in America 🇺🇸 I don't need to learn Spanish..PEOPLE SPEND YOUR MONEY AND GET WHAT YOU PAY FOR AND IN REASONABLE TIME..NO WORRIES LAST TIME I SPEND MY HARD EARN MONEY WITH THIS PLACE AND HOPEFULLY PEOPLE THAT READ THESE REVIEWS DO THE SAME....

Kurt Lee

They have some of the best tasting bagels, but they always get my order wrong. How did you guys give me regular toasted bread when I asked for an everything bagel with bacon egg and cheese? Seriously? Regular bread? The person ringing me up also loves to try to pull a fast one by charging more than what the actual cost of the order is. I let this slide twice now, but now I won’t come back. The third time is too much to the point where I think you guys are deliberately giving me bad service.

Shaina Juarez

Put in a Grubhub order and I waited almost two hours for an egg and cheese. Overpriced. Horrible customer service. Coffee spilled everywhere

Lisa Wu

GOT ROBBED! I live just 2 streets away and come here often. My regular order is bagel with lox spread with avocado. I asked specifically one with avocado and one without. They made my order right but got charged wrongly and way more than it should. And they guy still put a innocent face to me after I confirmed him what I'm being charged.

Auto Curser

Be very careful using your cards here! They have a sheet with customer card numbers! I came in and made a purchase for $5.57 on Feb 2nd. I noticed another charge of $16.45 later that day. I went back to confront them, and they informed me that it was a charge they missed 45 days prior. Why do they have my card number saved ? Very sketchy if you ask me, and I paid an extra $16.45 for something I never bought. The owner never refunded my money even after I showed him the proof. My bank statement never shows a previous charge. 😡WILD!