Kian N.

The food quality was as great as other branches. All crew had mask and hat, that’s a great policy.

Carlos Rendon

I ordered to take out. The older guy cooking needs to be reminded who he is cooking for. I was slow to oder as I couldn't read the menu, visual impairment, the cook was also taking the orders, he was pushing for me to order, there was no one behind me, he walked away and started cooking another order, he must taken before me. Instead of assisting in placing the order he was loudly challenging me read faster even though I told him I could see the combination plates were further away on the menu. He finally returns,q took my order and prepared the 3 smallest thighs he could cut. Goes to proof that complaints to the cook can be hazardous to your health and if the cook gets angry you better get out of his kitchen and go some place else. The food as always good, I'd one of the healthiest in fast food. 3 pieces where always that small I would order 4.

Marilyn Mathews

Walk in..no drive through at this location. Had the white meat combo I wanted. They may run out of white meat later in the evening like chicken places tend to do but this was b4 6 pm. Service was quick & the young man at the register packed every item choice I asked for plus gave me my $1 off senior discount I asked for. The chicken is tasty & their small garden salad is good. I ask for ranch dressing instead of their green cilantro dressing most people like & they give with their salads. I got mashed potatoes/gravy & 2 flour tortillas too. Beats fast food burger & fries for a quick take out meal.

Joseph Mendoza

The staff was very nice. They were very professional the food was great. However the inside of the restaurant was a bit messy. Now if they could clean the tables and chairs and leave it spotless that would be great

david rancifer

El Pollo Loco use to be my go to place. But now, the portions are really small. I ordered a double chicken tostada and I watch the preparer put one scoop and a quarter of chicken in that small bowl. Now, double means two scoops, right? So, the server handed my meal and I asked her a question and she ignored me. I stood there until she prepared the next person's meal to ask her a simple question, "May I have ranch dressing". Needless to say, I ordered a meal and did not get the tortilla chips. So, for all that, they get a 3 score.

armida beltran

The food was good and the employees were pleasant. HOWEVER, I had an uncomfortable experience! The female manager(heavy set) was belittling a young employee over a rumor she heard. She stated that she heard he was going to quit and she needed to know when this was going to happen. It immediately made me feel uncomfortable and the once bustling kitchen became quiet and you could feel that the other employees were uncomfortable too. He told her he was thinking of it. She snapped at him telling him he needed to give her 2 weeks notice. He was visibly stunned by her confrontation and told her he wasn’t sure but that he would do his best to let her know. Being in an at will state this gentleman doesn’t have to give a 2 weeks notice and this was a direct breach of his privacy because now the whole restaurant knows this locations may possibly have a job opening. The manner in which she put him on the spot and was forcing an answer out of him was bullying and harassment. I was not able to eat my food in peace without thinking of what happen and how this manager blatantly aired this employees laundry and how it really stunted the work flow because every employee had eyes on them. If she was truly a good manager she should have taken him to her office and spoke with him there and even then it’s none of her business if he quits or not. It was clear she was inquiring to put pressure on the young man. I didn’t appreciate her approach to her employee and instead of enjoying my lunch I thought of way to bring it up to her attention that she needs to go back to sensitivity training. She was rude about it in no way was it a calm conversation of wishing him well and to please give her a 2 weeks notice if he can. She was demanding and exercising authority over him. I know Pollo Loco can do better in choosing their managers.

Firme_gee 93

Dinning area and restrooms were dirty took forever to get my food. My 2nd order took forever as well had to go up and they had my order wrong..recommend going to another location

Kimberly Croxton

The service was good, the restaurant was clean. I really love El Pollo Loco!! What I don't like is that I spent almost 30 dollars on chicken (which did include 10 dollars off in the app,)so originally it would've been almost 40 dollars. Point is they gave me fresh chicken and old chicken, which ticked me off. I visit many different sites and there is always an issue. Did I return to the location...No. one reason is that I didn't live close. The second reason would be when you spend your money you expect good quality food and service. Throw that old chicken away and give consumers what they see on the menu, or in the window!!! & don't have careless employees that won't do their best to make our experiences a happy one.

The staff were unfriendly, the restaurant interior was dirty, and the atmosphere was unpleasant.

Spartaco

I went to buy a chicken tostada, and the cashier, an older person, was in a bad mood. He asked me questions in a rude way, so I had to leave without buying anything. They should talk to him or give him more training in customer service.😦☹️

Juan

The hot sauce here is really good but they were run out of it 😫

Frequent Shopper

Employees are rushing you and watching every step you take while Im looking at the menu, shes pacing back n forth like a gage animal and then another cashier comes a d ask if they can help me, I said ok yeah I like to order, then he says right there all self serve, like what, then what's the rush if im doing g everything myself, finally I get my food comes and has melted plastic on it , why cant I place my order and also go back n cook it, might as well. 👎👎

alijah nicolee

I made a mobile pick up order that was going to be ready in an hour automatically made the website. When I came to pickup my food, my food was cold!! I also ordered a creamy cilantro sauce for almost 5 dollars which was not included in the bag and I could not get the sauce because the store was closed by then. There are also no utensils included! I am so disappointed because I live just one block away from this restaurant!! Do better!