Pomme Palais Bakery and Coffee

Todd Hughes

I've stayed in a lot of hotels and this is BY FAR the best hotel coffee shop I've been to! Incredible selection of gourmet coffees, great breakfast selections, good selection of other foods and drinks including alcohol and very pleasant staff even when busy. Hands down better than any starbucks and in our lobby. Thanks!!!!!

Robert Golda

Excellent place for a quick well prepared coffee / espresso. Also since the business is located in the palace hotel you can take your items and relax in the classic lounge just adjacent to the shop. Definitely a nice hideaway during a busy work day or unwind during the weekend!

Coffee is excellent, and the place is cute but gets very hectic in the morning, and pastries are just ok. You can get a cup of coffee and sit in the courtyard for a lovely experience. They also sell some packed cookies and nuts if you are looking for edible souvenirs or just want to grab something for later.

All of our orders came on/in paper plates and cups, but that was ok. The staffs were nice and polite. The place was very clean, and while our visit, I saw one staff coming out from behind the counter to clean out the trash and such. We had a nice afternoon snack here, high quality and tasty. I am glad we discovered another dessert place in the city!

Lovely pastry shop in the Lotte hotel. The staff was very friendly. The half dozen macaron box makes good gift as they are wrapped in protective plastic boxes. 15 pretax is pretty pricy tho.

A small cafe that serves good cheese and spinach croissants and tasty eclairs. Make sure to try their iced Mocha it’s good as well.

Katerina

Coffee is excellent, and the place is cute but gets very hectic in the morning, and pastries are just ok. You can get a cup of coffee and sit in the courtyard for a lovely experience. They also sell some packed cookies and nuts if you are looking for edible souvenirs or just want to grab something for later.

Foodlover Girl

All of our orders came on/in paper plates and cups, but that was ok. The staffs were nice and polite. The place was very clean, and while our visit, I saw one staff coming out from behind the counter to clean out the trash and such. We had a nice afternoon snack here, high quality and tasty. I am glad we discovered another dessert place in the city!

Jing Chen

Lovely pastry shop in the Lotte hotel. The staff was very friendly. The half dozen macaron box makes good gift as they are wrapped in protective plastic boxes. 15 pretax is pretty pricy tho.

MM RR

A small cafe that serves good cheese and spinach croissants and tasty eclairs. Make sure to try their iced Mocha it’s good as well.

Nice décor- colorful, well lit, cheery. It was packed when we went but the busy atmosphere gave it a vibrant, living feel. The baked goods left something to be desired though-in my opinion, too pricey for taste and quality. Tried the eclairs and chocolate tart and coffee. Maybe the savories are better.

Albert Wu

Nice décor- colorful, well lit, cheery. It was packed when we went but the busy atmosphere gave it a vibrant, living feel. The baked goods left something to be desired though-in my opinion, too pricey for taste and quality. Tried the eclairs and chocolate tart and coffee. Maybe the savories are better.

Bad coffee, mediocre pastries. Not the best. Also very expensive. I would have given less stars because one of the men there was really rude too, but Victoria is so sweet and kind.

Zandrea Penn

Bad coffee, mediocre pastries. Not the best. Also very expensive. I would have given less stars because one of the men there was really rude too, but Victoria is so sweet and kind.

Staff is pretty rude. Probably feels fancy working here? There was a pastry with no sign and I asked what it was and he said haughtily that the sign was there and then looked and it wasn't and then told me what croissant it was. Could've at least blurted out a minor sorry. Pastries themselves are nothing special. I think Starbucks is better to be honest. Fluffier and fresher. Not worth the money at all.

Polina Kunze

Staff is pretty rude. Probably feels fancy working here? There was a pastry with no sign and I asked what it was and he said haughtily that the sign was there and then looked and it wasn't and then told me what croissant it was. Could've at least blurted out a minor sorry. Pastries themselves are nothing special. I think Starbucks is better to be honest. Fluffier and fresher. Not worth the money at all.

It was ok. Not the best coffee shop ive been to but not the worst. Walking in and I could have sworn I heard a manager and a eorker make a comment about my friends and I (on whether we will buy anything). In case I misheard I ignored as I still wanted to try. Nothing to write home about. The regular coffee taste as if it has been sitting there. The espresso is not thr best. The milk is burned and not properly steamed for lattes. The cake is a bit bland and the fruit on top is a bit wilted. Honestly for the prices you can get better coffee in several places in manhattan.

Emilia Carlo

It was ok. Not the best coffee shop ive been to but not the worst. Walking in and I could have sworn I heard a manager and a eorker make a comment about my friends and I (on whether we will buy anything). In case I misheard I ignored as I still wanted to try. Nothing to write home about. The regular coffee taste as if it has been sitting there. The espresso is not thr best. The milk is burned and not properly steamed for lattes. The cake is a bit bland and the fruit on top is a bit wilted. Honestly for the prices you can get better coffee in several places in manhattan.

Not the best way to pack cupcakes people! If you're asking customers to pay close to $8.00 for a cupcake, you should invest in some boxes, and teach your staff how to package your items better! The staff was also in their own world, not friendly at all.

The food was way to expensive for what you were getting. I got the Macarons, chocolate croissant, and the dark chocolate bar. My Macarons were broken and almost all of them had the same exact taste from one another. Only ones that were good for the red one which I think was strawberry and the yellow one which was lemon. The chocolate croissant did not taste fresh and was still cold after the man warmed it up. The chocolate bar was good but all the fillings in it tasted the exact same. The only good part to the experience was that the men who helped me were really nice. That doesn’t help the terrible tasting food I would not go back.

V Singh

Not the best way to pack cupcakes people! If you're asking customers to pay close to $8.00 for a cupcake, you should invest in some boxes, and teach your staff how to package your items better! The staff was also in their own world, not friendly at all.

Katie Parker

The food was way to expensive for what you were getting. I got the Macarons, chocolate croissant, and the dark chocolate bar. My Macarons were broken and almost all of them had the same exact taste from one another. Only ones that were good for the red one which I think was strawberry and the yellow one which was lemon. The chocolate croissant did not taste fresh and was still cold after the man warmed it up. The chocolate bar was good but all the fillings in it tasted the exact same. The only good part to the experience was that the men who helped me were really nice. That doesn’t help the terrible tasting food I would not go back.

Extremely rude staff. They closed the shop in front of me 10 minutes before the closing time shown outside. Definitely agree with the other reviews.

We used to love this place and have been coming here since 2014. The croissants and pastries tasted superb as if they were flown in directly from Europe. Lately we have seen the quality of the croissants, sandwiches and pastries drop while prices have been marked up significantly and the shop space has been reduced to less than half its original size. For instance the 4inch chocolate cake has been marked up from $20 to $30 and the quality is not the same as before. Will not be visiting again until the owners bring the quality back to what was provided in 2014-2015. Do not recommend a visit for the price and quality.

Extortionate prices - €107 for breakfast for three of us, just pastries, fruit and juice. The almond croissant was €8 and was dry. The juices were €14 each. Absolute rip off. More fool us for not checking the the prices first. I stayed at this hotel eight years ago and we used to regularly pick up a light breakfast here - I don’t remember it being so vastly overpriced then.

For coffee in a 5-star hotel… it was by for one of the worst coffees I have had. My husband and I couldn’t even finish it.

Malka Levanna

For coffee in a 5-star hotel… it was by for one of the worst coffees I have had. My husband and I couldn’t even finish it.

Laura Dimola

Extremely rude staff. They closed the shop in front of me 10 minutes before the closing time shown outside. Definitely agree with the other reviews.

Maria McGuigan

Extortionate prices - €107 for breakfast for three of us, just pastries, fruit and juice. The almond croissant was €8 and was dry. The juices were €14 each. Absolute rip off. More fool us for not checking the the prices first. I stayed at this hotel eight years ago and we used to regularly pick up a light breakfast here - I don’t remember it being so vastly overpriced then.

Sushil Raj

We used to love this place and have been coming here since 2014. The croissants and pastries tasted superb as if they were flown in directly from Europe. Lately we have seen the quality of the croissants, sandwiches and pastries drop while prices have been marked up significantly and the shop space has been reduced to less than half its original size. For instance the 4inch chocolate cake has been marked up from $20 to $30 and the quality is not the same as before. Will not be visiting again until the owners bring the quality back to what was provided in 2014-2015. Do not recommend a visit for the price and quality.