Art Soto

Biriidiana got my special order 100%. Delish’ Staff always accommodates my special order. Thank you team

Jean Grasso

Had a chicken quesadilla. This quesadilla was great tasting with chicken. The homemade flower tortilla was good. Chips and queso. The queso was awful tasting. Switched it to guacamole 🥑 perfect flavor. Chips were lite. Salsa was fresh. They looked like they were short staffed and tables were not being cleaned up. Restrooms are not clean.

Glittery.Me.Reiki.

It was an absolute, unbearable freezer in the establishment. It was cold out but even colder inside. No looking for refuge from the outside in the place.

Ryan Palmer

Kind of a bland experience. Food was bland. Service was lackluster. The atmosphere is devoid of any character and the floors are sticky. The whole experience just feels like they gave up and don’t care anymore.

Allen Blau

This is an aging Mexican chain that I believe started in Utah. The food is definently not authentic California style Mexican, but it is good in it's own way. The tortillas and green ranch are the stars of the show, which is the only reason we return. The tostada is the go to and you must try the barbacoa pork unless you dont like sweet meat. They have at least 6 types of protein and be specific if you want lean proteins because other wise you will get the sloppy Joe editions of their beef and chicken which taste like the inside of a rusted tin can on a hot, swampy day. I can also recommend the salmon tacos especially when it's on special! Their drink selection looks very unique with many options however I do abstain as they are all sugar rivers from what I can tell. Now here's the main reason for 3 stars SERVICE. The service at all of their locations is absolutely garbage. I cannot begin to detail how terrible it is and its consistent every time which is admirable in a sadistic way. If there are 3 people or more in line you will wait 30 minutes. Do not come here in a time crunch. Additionally, you think you could out smart them with phone orders. Well think again, they fail at every turn, you will be lucky if they even recorded your order when you arrive. The few times I have tried I end up replacing my order and waiting for the line to clear out so they can make it, arent I lucky!!! And this isnt just my luck unfortunately, every time I go there is someone at the phone order counter chewing out the cashier for some type of mistake or delay... Trust me when I tell you the employees here do truly hate working there and no matter how nice we are to them they will make your food with pure hatred. It makes the food less enjoyable to be honest. Finally, the franchise management has tried, from what I can see to develop their staff, introduce floor managers, and rotate fresh employees but nothing works. I can only place the blame on their food line setup, and the lack of kmowledgable staff. Not to put people down, but the restaurant business is not for all people. Multi tasking and speed are literally main requisites in a line style restauarnt. Either way it's worth a try, just try to enjoy the misery they put you through. Last tip, their guacamole is fresh, however they dishonorably put their pico de gallo into the guacamole... making it water down and washed out flavor wise. Not sure if this is a thing in there local spot, but round here I'm gonna take that as disrespect!

Dr. Abdullah AlHomeadan

I went to Cafe Rio Mexican Grill an hour ago for dinner 🥘 with my wife and left disappointed 😞: they ran out of the entries that I wanted to eat. Come on it’s a slow weekday night. Stock up next time. This is the result of poor customer experience. I won’t go there again: it’s a gamble.

+2

Melanie Sanchez

We placed a large order for our office for 15 people, we ordered at 10:30am and it’s 12:46 and the delivery person has not arrived yet. Never again!

ParTee Golf Simulators

If I go there one more time after 8pm and they're out of grilled chicken again I'm done with this place. It's 2 hours before closing, make more chicken, ridiculous

Sherie

Worst Cafe Rio I have ever been to. Queso tasted burnt, house dressing was salty, cilantro was brought out from a sack under the counter and it was chewy and tough, and the Baja Taco was over the top spicy. We were the last people to leave, and as I got in the car, I saw the guy who was sweeping the floor, use the broom he was using on the floor on the bench where people sit. Disgusting!

Kelly Hanson

The people were friendly and attentive but this place was very dirty. As we ordered, I noticed that the sauces and some of the meats had film on them from sitting out for so long and the avocado/guac was brown (not slightly). While we were eating, I looked around and the floor was quite dirty in multiple places. Under the beverage section, there were spills and garbage that seemed like they had been there a while. I thought to myself 'I really hope this food is safe'. Well, I should have listened to my gut - my 7 year old came down with serious food poisoning that evening. There are many great Mexican places in Newport Mesa area - we won't be going back here.

kurbina9339

Went to pick up some dinner for my husband and I and as we are having dinner to our surprise their was what seems to be a cockroach in his food ! Our dinner was totally ruined I was not able to eat my food after seen that and of course neither was he. Called store to file a complaint and was transferred to customer service where of course no one answered. Called back and asked to speak to a manager or supervisor and they said I needed to speak to someone in customer service that they took care of that kind of issue. Left a voicemail. Let’s see how long it takes them to call me back. I am at least expecting a refund for the food we just wasted money on. Never agin will I come here