Charleys Philly Steaks

Vu Vo

Ordered a Regular Chicken Philly combo that comes with fries and a drink. The Philly is very bland with almost no flavor in it. But I understand that everyone has a different taste so I am not rating this review as 1 star for how bad Philly is. Rather, it’s the price ($2.99 for a fries and drink) and the attitude of the cashier. The drink menu has 3 sizes: small, regular, and large. So I opted for a regular drink because that is the mid-tier option, which one would think it’s a typical 16 oz medium size you would normally get like everywhere else. But nope, it’s more like between 8-12 oz that you get as small size at other restaurants. If McDonald's can charge $1 for any size drink and make a profit, then there is no reason for any restaurant to be so cheap on the soda drinks size. After all, soda drinks are so cheap and one of the most profitable items on a restaurant’s menu. So I asked the cashier if this small size cup is a regular size (a mid-tier option on the menu), she said yes. I mentioned to her that it looks like small size and she just shook her shoulders like “I don’t care”.

Mandi O

DO NOT EAT HERE!!! I just witnessed two of the grill cooks pick up raw chicken and beef, then immediately handle vegetables, cheese, sauces, and bread WITH THE SAME GLOVES. I requested a refund and asked to speak to the manager. Turns out the lady contaminating the entire kitchen WAS THE MANAGER! She didn't apologize or seem to care at all when I told her she was going to make someone very sick. Stay away unless you like food poisoning.

Nadia Gajic

I just ordered a cheesesteak via the terminal as you apparently can’t order over the counter, even though there were 3 women standing behind the counter just talking. The terminal took my money and then the very unhelpful staff wanted to argue with me that they didn’t receive the order. Even though they apparently don’t speak English. Unacceptable customer service. Why bother having non English speaking staff in a restaurant who can’t actually help you. When I showed them my bank transaction that the money had been deducted off my card, they still claimed they hadn’t received the order. I had been standing in the restaurant for 10min, do you think they would even bother to ask if I was waiting for anything. Worst customer service experience I’ve ever had. How you manage to stay open as a restaurant is beyond me.

Jendayi Williams

They was basically rude to me. Between 1 pm to 1:30 I ordered my food. She was very lightly saying everyone name but when it came to me she yelled it very loud... over and over and I said i was coming. Before I asked the guy with Grey hair and a receding hairline to toast my bread well and he said no... as if I didn't pay for my own food. I will not be ever coming back again

Joseph Bonner

Rudest experience I’ve ever had. I will absolutely not be returning. I was talking to a cashier (I have a hearing disability) and she just threw up her hands and walked off. I’ve never been treated so bad. I’m furious. I just walked out. Absolutely unacceptable

Claudia Rodriguez

I just ate at this restaurant and the cashier was very rude, she does not even say hello or see people when she takes the order, I asked for the receipt for the number and she gave it with a face that only waits for the meal because it costs expensive, otherwise I would have gone to other charleys and I do not know because in this one the people who work are so rude, especially the cashier will not come back here anymore.

Blake Prince

I asked the girl that was passing out samples what the sample was she had given me. I ordered what she said. it was NOT what she was passing out. when I returned to the counter to ask for the sandwich that was being passed out the "manager" was EXTREMELY rude. I explained that I was told the wrong info by THEIR employee and the employee confirmed she made a mistake. They still acted extremely annoyed and like it was my fault. she tried to get me to buy another sandwich. I won't be back

Janeth Bravo

all the ladies were very rude. they dont speak english but thats not even the problem, they had the worst attitude. i was standing at the register for 5 minutes before a lady came to me and i started ordering and she interrupted me and asked if i was paying with cash or card i didnt even get to finish saying card before she rudely said for card is at the kiosk. then when i finished ordering i was standing there watching my food be made and a different lady came and asked me “do you need something” in spanish and said it with a rude tone. i ordered extra lettuce and extra teriyaki and they didnt put it so i asked the lady if she could put more and she completely ignored me, i said it again when she was almost done and she added maybe 5 more pieces of lettuce. terrible customer service.

Takila Zamor

If I could give 0 stars I would!! Very very rude...I ordered 2 combos with certain toppings but when I got my order it wasn't added. I went to ask about it and one of the employees...the shorter female act as if she couldn't understand or speak English...I repeated myself and she started laughing and speaking Spanish to her coworkers. I asked what was funny and she rolled her eyes at me..I showed her my receipt and she literally snatched it from me and when I asked her about it she walked off rolling her eyes speaking Spanish as if I didn't know what she was saying. Very Very rude, unprofessional and inconsiderate

Christopher Wise

Love the food. But basically, will not return. Cannot stand doing business w rude people. Every visit the hispanic employees are so rude and proceed to talk nasty in spanish as if no one else can speak spanish.