Subway

Jared Benning

Review Updated ======= I have been back 3 times now to this Dana Point location. The staff is super friendly, the food is great for quick Mexican eats. But most importantly, they’ve worked hard at constantly wiping the tables down. Glad to see the improvements. ======= Great tasting food, i eat at this chain when possible as its affordable, great quality, and tasty. I usually go for one of the $5 combos as it is the right proportion and it comes with a drink. The only downside at this particular location is the cleanliness of the tables in the dining area. Since i have eaten here more than 4 times now in a short span i can say it is not just a fluke day.

Tracey Paskowitz

I had a great and easy experience here. using my new app was great! food is delicious and the assistant manager , I believe her name was Arianna, was awesome. she was watching every order and checking on each guest! super happy face! thanks!

Shahbaz Salehi

Great restaurant, very clean and organized. The only reason I give the food 4 stars is because of the portion. The food is very tasty but the portions are microscopic. I ordered a half chicken but the portion was very small. Most of the chicken was bone and skin. Not a lot of meat. With the same price you can get more food else where.

L Jensson

Atmosphere, needs improvement! Outdated, however functional. The new chick, shrimp Tostada was very delicious.

Karen Arellano

Tried to be friendly but the inability to listen and not rush you out is what gives them a 3star and then to blame a customer for not knowing the menu and the pricing off the top of their heads is very unprofessional. From my experience in customer service a customer is always right. I appreciate the thought of keeping your cool but really out of work on that communication.

A N

Double chicken bowl had the least amount of chicken I have ever seen in a bowl. This is abysmal quantity even the rice and toppings didn't measure up . Not worth the 13$ n change

E.W. Lint

8 11 24 6pm just pull into drive through. No chicken! Only chopped up stuff in burritos and the like. Dined at Habbit in the same center. Now that was good!

Nikki Cress

Horrible!! Don’t get me wrong, I’m a total El Pollo Loco fan, especially for the double chicken tostada. However, this particular location was horrible! The food was just barely better than the service. The woman taking my order in the drive thru had a very thick accent so we were having a little trouble understanding one another, I ordered a double chicken tostada with no beans (I’m allergic) and rice only, and that was it. She wasn’t understanding my no beans, she kept saying “yes beans” so I finally just said you know what let me pull forward to the window to communicate this. Keep in mind there was no one in front of me or behind me at the time, I was the only customer. So when I get to the window I said “did you get the no beans all rice instead?” She says “you want beans?” I said “no, I’m allergic to beans I only want rice”, finally she got it and radios back to the cook speaking in Spanish and then looks at me with a “ugh” sigh over the radio, like I was asking so much by requesting no beans. So then she just hands me the credit card machine for me to pay, I said wait and show her my phone as I’m using my app, she once again lets out a big sigh like I’m completely inconveniencing her and asking so much of her! Then she again hands me the credit card machine and as I’m paying she puts her elbow on the counter, rests her head on her hand and literally starts shaking her head at me!! I get my food and not only did it not taste fresh, there was hardly any chicken (and I just paid for a double chicken and had but maybe 6 pieces of chicken total), there was no rice, luckily there was no beans, but I was given a tostada bowl with lettuce and 6 pieces of chicken, no pico, no nothing! It was terrible!! And the rude, condescending, unfriendly worker was even worse than the food was! I will NEVER go to this location ever again!!

Richard V

My experience with this location was so bad today that I deleted my online account. El Pollo Loco has been very inconsistent the past few years. It's definitely not an In-N-Out or Chick-Fil-A. You never know what you are going to get. Sometimes the chicken is awesome. Other times it's dry and overcooked. Sometimes the service is great. Other times, simply terrible. Today the service was so bad I left without my food even though I paid for it and went to Del Taco. Never ever will eat at another El Pollo Loco. It's too bad because when it's good, it's really good. 15-year customer signing off.

Blake

Went to redeem my free guacamole which did not specify a size in the disclaimer. Instead of just handing me the regular size I had ordered, the dude took it back and gave me a small one with a smug look on his face, like he enjoyed giving me less. Completely blew the opportunity for a repeat customer which I would assume is the point of the freebies.