Pizza Hut

The pizza here is generally good. Of coarse, prices have gone up steeply recently but they still have decent online deals. My main complaint is that they seem to have changed their crust again. If you don’t get stuffed crust, it’s not very good, texture or taste wise. For consistently good crust, we prefer Papa John’s.

They are terribly understaffed. I placed my order online. I left and stopped at the convenience store. I arrived on time, according to the Pizza Hut tracker, and I still had to wait 45 minutes. They employee at the drive thru asked me to drive around the building because there were other cars in line. I drove around, and he did the same thing to the next two cars. The quality of their pizza is not at all a good pizza for the pice. When I finally was given my order, I mentioned I had been there for 45 minutes in addition to the online pick-up time for one pizza. The employee had no comment or apology. DO BETTER DEER PARK PIZZA HUT! DO BETTER! 😐 🤨

Gay Lynn Lassetter

They are terribly understaffed. I placed my order online. I left and stopped at the convenience store. I arrived on time, according to the Pizza Hut tracker, and I still had to wait 45 minutes. They employee at the drive thru asked me to drive around the building because there were other cars in line. I drove around, and he did the same thing to the next two cars. The quality of their pizza is not at all a good pizza for the pice. When I finally was given my order, I mentioned I had been there for 45 minutes in addition to the online pick-up time for one pizza. The employee had no comment or apology. DO BETTER DEER PARK PIZZA HUT! DO BETTER! 😐 🤨

Amber Molina

The pizza here is generally good. Of coarse, prices have gone up steeply recently but they still have decent online deals. My main complaint is that they seem to have changed their crust again. If you don’t get stuffed crust, it’s not very good, texture or taste wise. For consistently good crust, we prefer Papa John’s.

Usually really fast and good pizza, but not the other night. I ordered 3 pizzas online but when I went to pick them up they only made 2 of them so I had to wait for them to make the third one.

If i could rate this with below poo I definitely would at how horrible these ppl make you feel. I called and was told my pizza would be here in an hr when the lady ask me if it was delivery after waiting on hold for a long time. Then I ask why it takes an hour she told me with an attitude that they don't have enough drivers to deliver the pizza. I said Oh ok. THEN she says well that's typical and I said actually I've worked at a pizza place before and she hung up the phone on me. I didn't even get to finish my sentence. I called back and ask to speak with a manager The manager Alyss said she was sorry that the phone hung up they were having technical difficulties. One I'm not an idiot I know the sound of a line cut off and a blatant hang up. Second the manager was also rude to me. I'm sorry I have worked in customer service and I think IF you are going to get rude with anyone customer maybe it should be one that has an attitude or is rude to you, not to just anyone.Second time this has happened to me. Needless to say this time I called back and got the ladies name and the managers name. They are very,very,very rude I would never recommend ordering from this place. I will not be ordering from them anymore. Which is very sad because Pizza Hut is my favorite. The lady i spoke with's name is Kerri.There is no need what so ever for someone to be so rude. It is very uncalled for.

Get the order correct and cut the slices of pizza all the way through. In addition, Pizza Hut has recently been skimpy on toppings and extra is not even that much more. The toppings on the pizza in the ads is what we were used to getting. We now have to pay more to get this amount of toppings. Thin and crispy does not mean burnt!

Pizza was dry. Could hardly taste any sauce. Boneless nuggets had dry rub sprinkled on them. Order took more than 30 minutes for delivery after receiving text that it was out for delivery. Store is less than 10 minutes away.

Food was good. But when they delivered our food they forgot our drinks when we called they said they’d send our driver back with our drink hours passed he never came. I had to drive up there just for the manager to say “he forgot” & it was some excuse about addresses being “mixed up”. Just poor customer service over all.

20$ for burnt pizza /cinnamon sticks I was force to buy an entire shaker when all I needed was 3 pouches I’m not happy I’m stuck at work with no lunch thanks Pizza Hut

This pizza hut experience sucked. No one was at the counter when I walked in. Then I yelled out HELLO, and the employee responded I'll be there in a few minutes. About 3 minutes went by until the employee finally came over. I told her I was just picking up my order and she handed me my receipt and pizza and said have a good day. Didn't ask any questions like if I had a drink with my order which I did and I just grabbed the soda on the way out, didn't thank me for my business just gave me my food and basically rushed me to get out the door. I felt like I was a burden to her having to stop and help me. I felt very unwelcome. The way I see it is there are plenty of other pizza huts I can give my $ too that will appreciate my business! And no it was not busy I went at 11:20 and pre ordered my meal online.

Trish Henderson

20$ for burnt pizza /cinnamon sticks I was force to buy an entire shaker when all I needed was 3 pouches I’m not happy I’m stuck at work with no lunch thanks Pizza Hut

Cindy Cruz

This pizza hut experience sucked. No one was at the counter when I walked in. Then I yelled out HELLO, and the employee responded I'll be there in a few minutes. About 3 minutes went by until the employee finally came over. I told her I was just picking up my order and she handed me my receipt and pizza and said have a good day. Didn't ask any questions like if I had a drink with my order which I did and I just grabbed the soda on the way out, didn't thank me for my business just gave me my food and basically rushed me to get out the door. I felt like I was a burden to her having to stop and help me. I felt very unwelcome. The way I see it is there are plenty of other pizza huts I can give my $ too that will appreciate my business! And no it was not busy I went at 11:20 and pre ordered my meal online.

Our entire order was burnt! How do you burn 4 pizzas and a brownie order? Complete laziness!!! If I could give zero stars I would. Time for Deer Park to run this place off. We've given it many tries.

Ordered a pizza on the 3rd, give the driver a $5 cash tip. The driver proceeded to write in an additional $5 tip on the receipt. Contacted Pizza Hut, got a call from the manager, he was so kind to offer my $5 back that his employee stole from me, however, since this is fraud and illegal I asked him to have his manager contact me so I know this is being properly handled. That was 3 weeks ago, never happened. Seems to be since this location committed fraud, the manager who contacted me could have driven the 3 miles to return the stolen money, but it’s pretty clear this location is perfectly fine with an employee stealing from their customers. So, beyond the food being very poor (the pizza I ordered wasn’t fully cooked), the employees also commit fraud and the manager can’t be bothered with it. If you’re going to order from this location, it’s best to not use a credit card. Although, with the options available, I would order from anywhere else.

Brought the wrong order to my home then refused to bring the correct order . They have the worst people working there . Very very rude employees !

I bought a Hershey cookie and it was burnt! It tasted bad. It was so burnt, it looked like a tire. Someone needs to take some baking classes. My grandma can cook better and she's blind

My order was place before 4:00pm. It’s almost 5:10pm and it said my food was to be delivered at 4:40pm. I called and was pretty much blown off and just told “it’s on the way”. Now I have anxiety cause if my foods been out for half an hour it’ll be cold…

My experience was horrible they mess up on my pizza and argue with me over the phone I was supost to have a light cheese pizza bc a health condition my dad can't eat it with a lot of cheese on it so I called hoping they will remake it I tried to talk to a manager but the guy on the phone would not let me I would not ever recommend any one to order from here

This place needs to shut down. They take your money over and over again but forget items. Delivery is messing with buffalo sauce seeping through the bag. We were told we would get a full credit but was never processed and would never credit us. As I’m writing this I’ve been on hold for over 15 minutes just to called a liar due to them never processing our credit. The manager is to afraid to get on the phone so she relays her messages through her employee. I will be calling the corporate office. They are thieves and I will never order from them again.

Placed an online order for 11:15 delivery this morning 12/19 had to call to ask about delivery, their call center is the worst, couldnt confirm if would be on time nor could they confirm order was being processed, tried to connect me to the store no one ever answered, called back and cancelled and a refund. Will not be ordering from pizza hut again

If I could give this place 0 stars I would. I made an order that was 40 dollars. I have only 50’s and hundreds. I don’t have cash in my card and my car is in the shop until Friday. So I order pizza to feed my kids. When the delivery guy shows up I was going to give him the whole 50 for his tip. The manager Carlos told the driver no and to take the pizza back. So I had to take the pizza back from my kids and now I have to find away to feed my kids tonight. Thanks Pizza Hut!

Never send me a pizza that is obviously been sitting for hours. The pizza we received was dry had NO sauce left on it and the cheese was dried up. The pizza was out for delivery within 7 minutes of ordering. No way could it be made fresh. Would rather wait for a fresh pizza. We should have been given an option. Old stale pizza or fresh.

Pizza was sad, not edible and unfortunately I ordered it and paid for it and it was an awful experience because I was very hungry and shocked by no double check before leaving as I have witnessed first hand and once they answered it was blamed on a new employee, but no answer when I asked about the second check nothing was said at all and I only got an offer for my pizza when my husband's was bad too. I paid almost $50 with tip, such a let down. *Note that I had a very positive review before , but it was a long time ago. Such a big let down. A huge one.

delivered wrong pizza and they always use door dash to deliver tried to call but phone just rings they avoid calls as if they know something is wrong. Very dissatisfied went on line and filed a complaint. But who knows if this will get fixed.

I'm very disappointed I ordered pizza today for me and my daughter's August 8th it got here at 3:30 I wasn't disappointed at the time I was disappointed thay the delivery guy hands it to me and lets go I almost dropped it and he's grunting like he's mad I almost dropped it but he took his hand away before I could even grab the box. I never had a problem with anything until today.

Unfortunately, this place is the closest Pizza Hut to me so I pick up my pizza from here every once in a while. Each and every time I have come here, the employees take up to 5 minutes to come and help you even though there is no one ahead of you. They are slow, rude, and lazy. They may see you at the counter or in your vehicle waiting and still take their time to come and help you. I have used my child's book it coupons this year, along with a normal pizza purchase, once a month or so, and pick up with no more than the above listed issues from the slow employees. Recently, because the coupons will expire and we had several left, I asked the operator who took my order if I could use 2 this time and he said I could use as many as I wanted. So I placed an order of 2 without any additional pizzas. When I pulled up to the window and the employee finally came to the window, I gave my name for pick up. The woman, whose English was barely understandable, asked about kits, I didn't know what she meant. I finally figured it out and understood her saying something about kids. She said I needed 2 kits(kids) to get 2 pizzas. She said something about seeing only one kit with me in the car and that I needed two or I couldn't have the 2nd pizza. I wasn't about to argue with this ridiculous woman and her insisted argument that I couldn't have the pizzas, so I told her to just give me one. Then she proceeded to charge me for the extra one. I told her no and asked only for the one. I will not be returning to this location and will never recommend it to anyone.

Terrible experience. Expected delays due to the super bowl so that’s why I was not at all surprised but waited in the lobby 20 plus minutes waiting for my pizza (ordered ahead). Paid and was told not ready. So many people after my got theirs and they still had me waiting. Turns out they called the wrong name and it’s my fault for not answering to some other name. Also paid extra for stuffed crust, to get home and find no cheese in the crust. I would definitely recommend anyone wanting Pizza Hut just drive down few extra minutes down to the one on spencer.

Service was very horrible and the first trip to deliver the order was cold and completely wrong. They decided to remake it and showed up late with the wrong order again and the decided to bring me my money back since I paid with cash and then showed up a third time with the wrong amount of money. My order was 28.96 and they brought me 15.49. I spoke with management multiple times and she was very very rude and told me that it wasn't her fault that they are short handed. I would strongly recommend that if you are craving pizza then to take your bussiness else where to avoid the hassle with this place. I will never give my bussiness to pizza Hut again even if they were the last pizza bussiness around.

Came here today to get a Pzone. I used to love them and havent had one in years. I have never tried this Pizza Hut location but it was on my way home so I chose to come here. The Pzone had almost no pepperoni or cheese inside and it was not what I remember eating and loving so much. It was seriously a bread pocket with a sprinkle of cheese and a few peices of pepperoni. Even the dioping sauce was inky half full. Very very disappointed. Update September 2022 doesn't look like things changed. I hadn't ordered since my last review. Made an ATTEMPT to order today and they wouldn't accept a coupon from their store that got sent to me in the mail yesterday. It's from their location. I'm done. Never again.

The store duplicated my transaction promised it was refunded per Daisy and wouldnt clear now both transactions am have cleared and "nothing they can do" Do not trust these people. They are shady. Should have known to go to Spencer location. Now they will not return my call and hang up on me.

I confronted the delivery driver and ask him what happened to our food. First thing he told me was, he tried calling several times and it went straight to voicemail. I told him my phone works just fine, my wife just called me. I asked him why didn’t he leave me a message. He didn’t answer me. It look like somebody sat on our food. I open a bottle of soda in front of him and it exploded everywhere. I asked him did you drop kick all this stuff before you brought it to me. He just looks at me with the stupid look and says nothing. I told him he can take the food back. My supervisor told me when he was walking his way out of the front office he said, he doesn’t really care.

From most of the posts I read, there seems to be 1 common thing. The manager!!! I agree with Russell unfortunately the district manager is the same way. I asked to speak to his boss but he said there is no one else for me to talk to that I'm stuck with him, his words. The pizza is good but some times they forget to deliver eberything I order. They've forgotten bread sticks a few times and a 2 liter another time. I never called and complained. Things happen. I order by phone for delivery everytime and everytime it's the same bad attitude and I normally over look it until last night. I got home from work late. I have 4 kids. I called in an order for delivery. They said pizza will be there in 30 minutes. After an hour I tried calling them. I called for at least 30 minutes before someone would answer the phone. I called in the order at 7:58 pm. By the time I got a hold of someone it was 9:30. I told them I ordered a pizza and it's been an hour and half, the guy on the phone said there is no way I ordered a pizza an hour and half ago that they'd been without power for over 2 hours. I told the guy I'll send him a screen shot and they charged my card. Then I get the manager, not sure what her name is, but she was just as bad as the first guy. After her attitude I hang up. You'd think that now the power is back on they'd send the pizza. WRONG. Around 10 pm my daughter called, because by this point I was very mad, the manager lady proceeds to YELL at my daughter that they ain't sending a pizza. I get back on the phone. She gives me her district managers number. I get the same bad attitude. So sorry Russell the owner/district manager won't be ashamed. Their attitude starts at the top. Too bad because the pizza is good. The delivery guys are cool.

My melt was over cooked and barely had any pepperoni on it. I also ordered cinnamon rolls and got cinnamon sticks with icing. On top of that it was late, but did get a free 2 liter cause it was late lol.

order said it was ready on the app when we got in line to pick it up at the drive thru, waited 10 minutes (had to ask them if we should pull up, wouldn’t even tell us to), then didn’t give us our 2 liter, we only got it because I was like wait… then get home and they gave us the chicken pasta when I ordered the cheese (says on receipt) and I’m a vegetarian. I ate two bites before I realized something was wrong. now I’m in stomach pain, will probably throw up & have chicken still stuck in my teeth, and disappointed because I was wanting pasta. good job guys //s

I’m not asking for anything free . If I may , I’d like to reiterate I DO NOT WANT OR FEEL entitled to anything free . But if I buy a pepperoni pizza w/ pineapples …. May a have a respectable amount of toppings? What a sad experience…….

Hannah Dollinger

order said it was ready on the app when we got in line to pick it up at the drive thru, waited 10 minutes (had to ask them if we should pull up, wouldn’t even tell us to), then didn’t give us our 2 liter, we only got it because I was like wait… then get home and they gave us the chicken pasta when I ordered the cheese (says on receipt) and I’m a vegetarian. I ate two bites before I realized something was wrong. now I’m in stomach pain, will probably throw up & have chicken still stuck in my teeth, and disappointed because I was wanting pasta. good job guys //s

Jonathan Clark

I’m not asking for anything free . If I may , I’d like to reiterate I DO NOT WANT OR FEEL entitled to anything free . But if I buy a pepperoni pizza w/ pineapples …. May a have a respectable amount of toppings? What a sad experience…….

Placed an order via your APP. Called the location to add a drink to the order. The Manager, Ashley said I had a $10 balance from placing my online order. She wanted to collect that over the phone, after I paid in full online. If I didn't pay the $10 there would be no delivery. She has absolutely zero customer service skills. Condescending and arrogant. Said she would had called me to collect it or the driver would had asked for cash at my door. Pizza Hut your APP is no longer installed on my phone. Goodbye

If I could leave a negative review I WOULD! This place will NEVER get my business ever again. I called when my husband came to pick up our order, when I had called stating something was wrong I was not only met with attitude and disrespect, I was met with accusatory statements and I was even HUNG up on! All I wanted was a simple solution. Their lack of competence and poor customer service will be the sole reason I will never visit again. DO BETTER.

Sure wish I had some great words right now. I do hope you make some great changes. My experience is not acceptable. Absolutely nothing, ... but charged for it.

This place used to be good but as of lately my food is never ready on time (carry out) I have to sit around another 20+ min after the estimated ready time. On top of that the lobby was hotter than outside.

Pizza tasted like a pizza from the frozen section of a grocery store. Meat was dry and the crust was stale.

So if management wants to see the call logs, I called over five times. I wanted to give them the benefit of the doubt so I called put the phone down and I drove to the location and there was only one customer at the location and the phone still was unanswered. One given a reason why no one answered. I was told that they were busy.

So how hard is it to make a large pepperoni pizza light on cheese heavy on sauce…. evidently impossible at the Deer Park Pizza Hut.. I have ordered online on Phone and in person and even explained when I ordered in person tonight to the cashier the problem I’ve had before and they still put basically no sauce on the pizza. Talked to the manager again and reminded him and asked what the problem was he said, evidently the cooks. The clerk that checked me in had me sitting in there waiting for 30 minutes when the pizza was already done because they’re too lazy and evidently don’t care about customer service. They’ll never see another penny of my money.

Ordered 2 lg hand tossed pizzas in person. Not a combo soecial...2 seperate pizzas. Made it quite clear!!! 1 light sauce 1 HEAVY sauce... it appeared on the ticket that way. After 30 minutes waiting.. headed home. Stupidity for not looking at them first... got home both pies had a tiny hint of sauce. Left one at home and took the other back. Told the young lady at the counter the issue. The girl asked me where is the other pizza. I said it's being eaten by my wife and daughter. She said what do you want me to do? Refund the one pizza. She asked again.. where is the other one. I said I paid for two separate pizzas. Hold on she says. Then I go through the same thing with the Mgr... where is the other pizza? Finally he gives me the exact cost of the pizza.. no tax. I'm sure he would have had to take off his shoes to count it out. No sorry... no what can I do to make it up.. nothing.

Paid with tip over 70 dollars for cold and burnt breadsticks and pizza the best thing was the dessert breadsticks crazy that little Cesar's pizza is half the price and way better for teenage boys that havent ate all day to not even want any tells you somethinf...they wanted to deliver the same food or get a credit no I'm good waiting for the general manager Daisy to get back with me for a refund cause this was a waste of money

Ordered food at 8:39 I didn't receive my order until 1015. Order was cold and it was wrong. After calling several times only to be placed on hold when I asked for a manager. I spent 53 dollars on this meal. Only for it to be cold. Finally I went to Pizza Hut in the storm only to receive attitude from the said manager. I'm completely over pizza hut. Do better

Ordered a large supreme, cheese sticks and fries {$48} at 5:36pm with an ETA of 6:12-6:22pm - at 6:48pm I called to find out what the status was. I was told my order left 20 minutes prior. At 7:12 my order finally arrived - all cold with the fries and cheese sticks wet from condensation in the containers. We heated the pizza in the oven which left it drier than sawdust because I am pretty sure it was missing the cheese!!! $48 for that!

WENDY WORTHINGTON

Sure wish I had some great words right now. I do hope you make some great changes. My experience is not acceptable. Absolutely nothing, ... but charged for it.

Darrel Sharp

Placed an order via your APP. Called the location to add a drink to the order. The Manager, Ashley said I had a $10 balance from placing my online order. She wanted to collect that over the phone, after I paid in full online. If I didn't pay the $10 there would be no delivery. She has absolutely zero customer service skills. Condescending and arrogant. Said she would had called me to collect it or the driver would had asked for cash at my door. Pizza Hut your APP is no longer installed on my phone. Goodbye

Kaylee Gafford

If I could leave a negative review I WOULD! This place will NEVER get my business ever again. I called when my husband came to pick up our order, when I had called stating something was wrong I was not only met with attitude and disrespect, I was met with accusatory statements and I was even HUNG up on! All I wanted was a simple solution. Their lack of competence and poor customer service will be the sole reason I will never visit again. DO BETTER.

Damon Boxie

Pizza tasted like a pizza from the frozen section of a grocery store. Meat was dry and the crust was stale.

Marco P

This place used to be good but as of lately my food is never ready on time (carry out) I have to sit around another 20+ min after the estimated ready time. On top of that the lobby was hotter than outside.

J S

So if management wants to see the call logs, I called over five times. I wanted to give them the benefit of the doubt so I called put the phone down and I drove to the location and there was only one customer at the location and the phone still was unanswered. One given a reason why no one answered. I was told that they were busy.

Heather Mathis

Paid with tip over 70 dollars for cold and burnt breadsticks and pizza the best thing was the dessert breadsticks crazy that little Cesar's pizza is half the price and way better for teenage boys that havent ate all day to not even want any tells you somethinf...they wanted to deliver the same food or get a credit no I'm good waiting for the general manager Daisy to get back with me for a refund cause this was a waste of money

Charles Flaschke

Placed an online order for 11:15 delivery this morning 12/19 had to call to ask about delivery, their call center is the worst, couldnt confirm if would be on time nor could they confirm order was being processed, tried to connect me to the store no one ever answered, called back and cancelled and a refund. Will not be ordering from pizza hut again

Chuck Duckworth

Ordered 2 lg hand tossed pizzas in person. Not a combo soecial...2 seperate pizzas. Made it quite clear!!! 1 light sauce 1 HEAVY sauce... it appeared on the ticket that way. After 30 minutes waiting.. headed home. Stupidity for not looking at them first... got home both pies had a tiny hint of sauce. Left one at home and took the other back. Told the young lady at the counter the issue. The girl asked me where is the other pizza. I said it's being eaten by my wife and daughter. She said what do you want me to do? Refund the one pizza. She asked again.. where is the other one. I said I paid for two separate pizzas. Hold on she says. Then I go through the same thing with the Mgr... where is the other pizza? Finally he gives me the exact cost of the pizza.. no tax. I'm sure he would have had to take off his shoes to count it out. No sorry... no what can I do to make it up.. nothing.

TexRec

So how hard is it to make a large pepperoni pizza light on cheese heavy on sauce…. evidently impossible at the Deer Park Pizza Hut.. I have ordered online on Phone and in person and even explained when I ordered in person tonight to the cashier the problem I’ve had before and they still put basically no sauce on the pizza. Talked to the manager again and reminded him and asked what the problem was he said, evidently the cooks. The clerk that checked me in had me sitting in there waiting for 30 minutes when the pizza was already done because they’re too lazy and evidently don’t care about customer service. They’ll never see another penny of my money.

Elsie Reid

This place needs to shut down. They take your money over and over again but forget items. Delivery is messing with buffalo sauce seeping through the bag. We were told we would get a full credit but was never processed and would never credit us. As I’m writing this I’ve been on hold for over 15 minutes just to called a liar due to them never processing our credit. The manager is to afraid to get on the phone so she relays her messages through her employee. I will be calling the corporate office. They are thieves and I will never order from them again.