Starbucks

Ana

This is a serious complaint!!! There were six staff members working at this store today, and they all seemed very busy. My girlfriend and I ordered a coffee and a dragon fruit drink. Later, I needed a cup of iced water. I waited by the counter for quite a while, but not a single staff member acknowledged me. During that time, all of them deliberately avoided eye contact with me. Eventually, I had to approach one of the staff members myself, and she gave me a cup of iced water, but I felt it was too small. I went back to the counter and waited again for a long time. When I specifically requested the largest size of iced water, I repeated it once more to make sure I was clear. Yet, she still gave me the smallest size of iced water. Anyone would lose their temper in such a situation. I felt bullied, or even targeted. I can’t understand why this happened. If I point this out, it might seem petty, but from beginning to end, I did nothing wrong. Why would they treat me this way? I am a customer—please treat me as one. I don’t need to be treated like a god, but honestly, I feel like buying the whole store just to fire all of you and rehire staff to restore proper service order. Absolutely terrible!

Angie Abdallah

I got 3 Trenta dragonfruit refreshers and the freeze dried strawberries appeared moldy, had to toss the drink out.

Dani Marie

I don't even want to give this store one star. Every single order is wrong. This is the closet to the house, which my husband goes to pick up my order. And everytime, they do not get my order right. I always hope since its a different time and day, they may get it right. I order the same one all the time. I always order extra caramel and everytime it's less and less caramel they put in it. And this time in my caramel ribbon crunch, there is not a single drop of caramel. If they were out, the right thing to do was let him know when he picked up my order. I spend alot of money every week on my delicious treat, I wish it would be made the right way.

Short Dog

I stop at this Starbucks location because it's normally on the route I drive, but with so many other locations close by, I'm not stopping here anymore! I never have a problem getting my coffee the way I like it at other locations, as a matter of fact, isn't it Starbucks policy that they will remake your drink if you are not satisfied? 🤨 Well at this location, they give me a bad attitude and refuse to give me extra sweet cream even after charging me extra for it, they act like it's coming out of their own paycheck! 😡 I get conserving company costs, but I also know about customer service and treating customers like family so they'll want to return, especially when you charge them extra! I will no longer throw my hard earned money away at this Starbucks because apparently you cannot get your drink made the way you enjoy at this location.

Lilian Salmeron

Service here is extremely bad, instead of helping me figuring out what drink I got last time they made me feel dumb. I've never had this type of treatment before with any of my local starbucks I've gone to. At Drive thru window ladies kept talking to each other instead of paying attention to me because the tap machine wasn't loading. Very unpleasant and rude of these ladies.

justin miller

Erika is rude. She’s the Mexican lady with blonde hair. Worst customer service and all the workers do is talk the whole time we’ll all the customers are waiting. They need a change of management with all these bad reviews

Cherry M

Never coming back to this Starbucks. I felt like I was being lectured, as if I were a student who had done something wrong—just because I ordered a customized drink. Even though I still left a tip, the whole experience was uncomfortable and disappointing.

Michael McCutcheon Jr

I am a Local service provider on my route I wanted to stop in and use the restroom at Starbucks One that I’ve been too many times I asked if I could use the restroom and she told me I couldn’t use the restroom unless I purchased something. I have been been to Starbucks 100 times or more in my lifetime from this incident. I’m assuming that this is a company policy. I will refuse to eat at Starbucks or drink anything from Starbucks ever again unless this is rectified absolutely unacceptable

Yajaira Chaidez

I was so disappointed by staff when I came in. Everything went well until I was waiting for my order and my child was being fussy. I kindly asked if I could get a cake pop in the meantime I wait for the rest of my order and the guy with curly hair rudely told me that they were busy. I understand completely being busy but they saw me struggling and it’s not like he’s making the cake pop from scratch…. It would have taken like 30 seconds to just give me the cake pop. very disappointed. Do better at choosing staff

erika vega

The lady Erica was rude to me I wanted to use the restroom before my order and she made me purchase something first to give me the code to us the restroom. I was in a long drive needed to use restroom first but she lady said it was for customers only and I was going to buy something but needed to go so bad. Then before I could buy something I still had to wait for her to be done with the order she was making. That is so not right 😕