Keith Wheeler (Psike)

So I drink hot coffee. I'm in their parking lot every morning before they open at 5am on my way to work. The coffee is always great first thing in the morning. However after about 9am or 10am the hot coffee is not that good. Tends to be bitter and stale like it's been sitting on a heater for too long or being reheated. I know that a lot of corporations and franchise holders tend to read reviews about their locations. So I do want to give a shout out to the morning team at this location. They are always friendly, funny and personable. They have never gotten my order wrong. Even at 5am when even on the summer solstice, the sun still sleeps and someone on the closing crew didn't put the keys to the drive thru window back where they belong. If the app let me, I would give the morning crew 5 stars by themselves. Thanks friends. I'll see you bright and early.

Andrew Haman

I get having issues with product availability (I work at another fast/quick food franchise)...but there are issues with ALL of the local-ish Dunkin locations every time I visit. I specifically drove about 15-20 minutes just to give your location business, as there are no Dunkin locations in the immediate vicinity of my house. I tried the lobby first - no employees in sight, although I could hear them cleaning. Rather than waiting awkwardly or calling out, I opted to choose the drive thru. Both of the two food items I requested were unavailable, despite being prominently displayed on the signage...when I asked her "do you at least have any munchkins left?" I was met with a sheepish "Well, I have about ten jelly munchkins left if you'd like those." I opted to just go with my coffee order and pulled up. It looked like they were basically breaking down for the day, despite it being 4:30 and your location being open until 8pm. If you're going to be open until 8pm, you should probably still have a selection of food items at 4:30 in the afternoon. I paid for my caramel chocolate cold brew and a few seconds later she walks to the window - with a caramel iced coffee with REGULAR whipped cream and the sprinkles on top. I'm going to assume that, had I asked, I would've been told that that too was limited edition and you were out of the chocolate whip in the store. To be clear, I have zero issue with the employees on duty. She was very courteous and apologetic. I have a huge issue with you guys' inventory issues and the poor/inconsistent signage. Maybe update (like virtually every other franchise) to digital boards that you can list product outages on with ease. Just a thought? Also, once again - if you're open until 8 or 9 at night, the donut place should have donuts until closing time. Just saying.

Anna Drew

Girl took my order (beautiful job), when we got the food it was a man who obviously didn't read the receipt and forgot things, like the sugar was way too sweet in my latte and my friends' was way too sweet as well. Twice now we've had a bad experience there.....

Horrible will not go back. Orders a drink with my meal and nada. Waited even after she closed the drive up windows and she ignored me. Don’t go

Demi Holloway

If you are at all forgetful please do not come to this Dunkin because the female staff will take it as an insult which obviously then grants her the right to be rude and unkind to me. To then still not completely fill in my order.. she must’ve too been forgetful which happens to us humans. It makes me sad for the male staff and the female staff that are truly doing their job greatly but even when I asked who had taken my order the young man said he did not know and the only other person I saw wearing a headset/next to the window was the manager who is female and it couldn’t have been the young man. This not only makes it harder for staff at the window when the order isn’t completed to be able to prepare but then the frustration then gets put onto the window worker for the lady taking orders. That’s not fair, let me conclude my review by saying exactly what I told the young man, the young men especially the one at window has always been kind but when us customers are treated rudely bc we are one in the two-hundred and fifty people they see but that lady is the one and only person we talk to before the window to tip, it make it hard to want to or even be friendly when people are being shouted at, at the speaker about cream and sugar.. Management surely should not stand by and not say anything or reprimand their staff or herself be acting as so in a place of business. Edit add on: now since going back through other recent reviews it seems like management may need to be re-established or retrained. No customer OR employee should be treated like they are at this establishment.

Wade Hayward

They forgot one of my breakfast Sandwiches and they dumped one bag of hash browns into the bag not it's own container. When I went back to resolve the issue Dom was rude and in a general bad mood and she just threw my food into my bag.

Pamilia

As a manager myself I would never yell at my employees in front of customers. Yelling and threatening to fire the employees in front of customers doesn’t maintain employees or customers. Instead it’s a revolving door. This manager, she has chosen to bully instead of mentoring. Again as a manager myself I would not allow this behavior from anyone. This isn’t leadership. This is toxic. Shame on the franchise owner, who should be accountable for his managers behavior. This type of behavior has existed for decades. Appalling.

KELLY SEARSON

No toilet paper in woman's washroom. No bread and staff member says "she's already paid, just thaw bread". First staff creates wrong sandwich, have to wait for more thawed bread for a simple grilled cheese. Would not recommend !!

Chance Tarbell

There was only one employee working trying to do counter and drive thru and make the food and drink orders. Worker was using profanity in front of store customers. I would not recommend stopping here

Ben Vroman

Stopped at this location a couple weeks ago with family. Had to change my order twice. First order was the banana bread with chocolate chips in it. "I'm sorry we are currently out of that." Second order was munchkins. "I'm sorry we're out of that as well." I eventually got my order (a Boston cream donut) but this happens just about every time I go to this location. I wouldn't be surprised if one day they say "Sorry we are out of donuts". Only in Fonda.

Seneca Bent

If I could give this no stars I would. I ordered a maple bacon sandwich on an everything bagel & I did not get that. What I got was a bacon(regular bacon not maple bacon), egg, and cheddar cheese on a croissant(not the everything bagel like I ordered)

Jenna Downing

My least favorite Dunkin to visit… line is always out into the road, hash browns are consistently tough and burnt (been sitting in the warmer tray too long), drinks are never EVER stirred, and to top it off… I get the wrong bread 7/10 times I visit (see picture). I’d give no stars if possible. Location needs better training and people who care.