McDonald's

Slow service and they're disgusting few employees don't wear gloves have to say something trash, overflowing, and service is horrible

food was undercooked and sloppy prepared, also order was incomplete when handed out to us and after asking 4+ employees to complete the order the deer in the headlights look should have been enough…

Don't usually do reviews but felt compelled to add my "gripe" about the slow service at this location. Very long line of cars waiting 30 mins for their "fast food" service is unacceptable. This is …

Don't usually do reviews but felt compelled to add my "gripe" about the slow service at this location. Very long line of cars waiting 30 mins for their "fast food" service is unacceptable. This is …

Such slow service. waited more than 20 minutes. No one at the register taking orders inside.

Horrible service. Takes forever to receive food. Drivethru is the slowest. Was put Ina waiting spot to not get my food,Had to go inside to get our order.

Driving into work tonight on a tight schedule because I work 2 jobs. 16 hour days. I NEED coffee. I pull into the drive thru, and wait 5 minutes to give my order. One large coffee drink with a do…

Worst McDonald's I have visited. was on a long drive and was hoping for some fast food but got quite opposite. Was told to wait in my car in a pitch black parking lot after ordering at the drive th…

Worst McDonald's I have visited. was on a long drive and was hoping for some fast food but got quite opposite. Was told to wait in my car in a pitch black parking lot after ordering at the drive th…

This location was horrible. We ordered 4 10 piece meals and a 2 cheeseburgers meal. The girl completed the order with only the nuggets and cheeseburgers. No fries. No drinks. I even asked a second …

We ordered two basic meals, nothing special. Had to pull forward. Then about 5 others behind us had to pull forward too. All those folks got their meals, we didn’t, until 20 minutes later… very disor…

Drive thru food was ok. However, I went in to use the bathroom and the ladies room did not have a piece of toilet paper. All right rolls were empty!!!!

Drive thru food was ok. However, I went in to use the bathroom and the ladies room did not have a piece of toilet paper. All right rolls were empty!!!!

Drive thru food was ok. However, I went in to use the bathroom and the ladies room did not have a piece of toilet paper. All right rolls were empty!!!!

Tables were very dirty and waited almost half an hour for my food that also wasnt made very good! Avoid eating at this place at all costs!

Tables were very dirty and waited almost half an hour for my food that also wasnt made very good! Avoid eating at this place at all costs!

Tables were very dirty and waited almost half an hour for my food that also wasnt made very good! Avoid eating at this place at all costs!

we ordered for here and they packed our food to go, we had a table number and everything, but they didn’t even bring it over to us like they’re supposed to. The soda machine was broken and they tol…

we ordered for here and they packed our food to go, we had a table number and everything, but they didn’t even bring it over to us like they’re supposed to. The soda machine was broken and they tol…

We stopped in to get a coffee on the way to the airport nearly a half hour after they were open. Nobody answered at the drive-through and I was ignored at the counter. This place is terrible. Don’t…

Just stopped at this MacDonalds, a sign at the kiosk said go to the counter. I was ignored for more than five minutes. When I inquired if I might get service I got a nasty response from a woman who…

The wait for anything was atrocious. My husband and I went into the drive through which took about 10-15 mins to order, we got up to the window to pay decently quick after ordering. After we paid we got to the window to pickup our food and it took a few minutes before someone came, but he did and brought us our smoothie (we ordered fries, a smoothie and apple pie). After he handed us the smoothie he directed us to the parking lot to wait for the rest of our order, upon turning in we saw about 10 other cars that were ahead of us waiting for their food. Being a fast food restaurant we were in somewhat of a rush to head to our destination so I decided to go in and see if I could get an eta on the order or wait in there for it. Upon entering inside there was around 5-8 people waiting in line with no one at the register, and about 5 ish people waiting to the side for their food. I waited inside for about 5 mins before realizing we weren’t going to get service anytime soon since the cashier still had not taken care of anyone who was waiting ahead of me. I did intend on just asking for a refund for the fries and pie but once again had no ability to even talk to a worker there. In that meantime we had a worker come out the car to inform my husband that there was no pie but did not recommend refunding it nor swapping it for something else just an I’m sorry. We ended up leaving the establishment once we regrouped back in our car. The entire situation was around 30 mins in total. Ended up not receiving food nor a refund. They NEED more staffing ASAP, not the staffs fault but this resulted in a not so fun experience

Insanely slow. Terribly set up with two drive through windows. Should not be waiting 15minutes for a single McDouble.

There are two McDonald’s in this town. One of them usually gives you exactly what you ordered. It isn’t this one. Check that everything is correct before you drive away.

This has got to be the world's slowest McDonald's. I ordered 15 minutes ahead of time and have been waiting 15 minutes since arriving. 30+ minutes and counting for "fast food" is truly pathetic...

Дмитрий Гусак

I regularly order using Table Service because I have limited mobility and cannot walk easily. However, every time I use Table Service, the staff still shouts my name and table number from the counter and expects me to come pick up the order myself. This completely defeats the purpose of Table Service. If I still have to stand up and walk to the counter, then it is not Table Service at all. Please either make sure that Table Service is actually delivered to the table as advertised, or clearly inform customers that this option is not really supported at this location. For customers like me, this is not a convenience — it is a necessity. Thank you for your attention to this issue.

Kimberly clark

Placed an Uber eats order. 2 chsbrg meal, Chicknug meal. Super easy. Recieved 2 plain dried up burgers. Limp fries. I'm so disappointed. The lack of care and quality was shameful. Mohawk trail, Greenfield ma.

Kelly Johnson

Staff was rude. Could hear the manager yelling at someone for not wearing gloves, didnt get any sauces correct. Took over 20 min for a vanilla milk shake. While waiting i saw most of the drive through customers come in for missing parts of their order and told they would be charged for the missing things they already paid for, receipt or not.

Michelle Cruz

I went there late one night with my kids and left my wallet in the bathroom! After sending my friend to check if my wallet was at this McDonalds, I was told it wasn’t there. ( i live in Vermont and she lives close by to it. I was informed that if I wanted to review the cameras, I would need to come in person from Vermont. When I arrived, I was then told the manager had gone on medical leave and that I wouldn’t be able to view any footage until she returned. At this point, I was extremely upset. I walked out. I was with someone who went in to speak with the staff, and after he started questioning the manager, they suddenly produced my wallet ,with all of my money missing!! This was an incredibly frustrating and disappointing experience. I would strongly caution anyone against going to this McDonald’s.

Kelly Jones

This was THE WORST experience I have ever had. I placed an order in my mobile app to pickup curbside. Arrived and input my parking number. 25 minutes later and I still have not received my order. Get out of the car and go inside. The lady with the blue shirt, who never turns around to see if anyone is at the front counter, never turned around. Now I've been at the counter for 5 minutes waiting. There were 2 gentleman ahead of me waiting for their orders also and 3 people behind me waiting for help at the counter. Now sitting outside I have seen cars going through the drive thru and no backup. Inside, while waiting for acknowledgement, the only orders that are being bagged are for the drive thru. No wonder people are waiting forever. The blue shirt lady finally gets around to one of the gentlemens order. 1 down so many more to go. She gets to mine finally. YIPPIE! She speaks loudly at the nice elderly lady who is taking a drive thru order if she could take out the order to my parking space. I say to blue shirt lady that I'm here and she doesn't need to take it out. She looks at me funny. She brings over my food and I ask for a tray for my drinks. The world fell apart. Then I notice that I'm missing some food. Oh lord, if looks could kill. She gives me another bag to carry. The nice elderly lady says to wait. She goes around the corner and comes back with a handle bag to put all my bags in. 38 minutes later, I have gotten my food and am on my home. 3 minutes later I'm home and sitting down to eat. My fries are cold, my nuggets are luke warm and no dipping sauce. Uggg, not going back even if it is right at the bottom of my street. THE WORST!!

Kurt Devlin

The only thing more miserable than ordering food here is probably working here. I didn't see anyone working here smile or acknowledge anyone. There were probably 5-6 people waiting when we placed our order in the kiosk, but it took 20 minutes for us to get our nuggets, fries, and burger. The burger was cold, but the fries were warm, so 🤷. I splurged and for a pair of apple pies and they gave me the birthday pies instead of the traditional pies. That was disgusting. Talking to family from the area, this McDonald's is to be avoided. Go to the McDonald's across town instead.

Raymond Rosario

I just can’t understand or justify waiting for cold food. Fast food has always been a gamble, but it’s not even 50/50 anymore. The chicken for the wraps I received today had been over cooked and then placed somewhere other than a warming tray. Hard, chewy, and room temperature. Fries had no real heat coming from them either, so why am I waiting 3-4 extra minutes at the pick up window??

Matt McCarthy

Had a later night tonight and had to stop for some fast food the customer service was terrible and the food was cold and made carelessly my fiancé ordered a quarter pounder and they gave her a cold Big Mac instead we didn’t realize until we had already gotten home. Go to the McDonald’s on Federal St if you have the option this McDonald’s is awful even by fast food standards

Kelly Kahler

I went through the drive in. I ordered, paid, no receipt, told to wait at #1 reserve for drive-rhru and never got my order even though 2 different employees came out and left saying they’d figure it out. Never got back to me I had to go in. I asked for a refund. The manager made excuses but did refund my money. Extremely disorganized. Extremely!

Willio Richard

I just bought a cappuccino from there and it was really disappointing. It had no flavor at all — just tasted like warm water. I was expecting a rich, strong coffee taste, but it was completely bland. Definitely not worth the price.

Maxwell Sargent

Only order option was the kiosk. No one at the register. No menu details on the wall menu - just a black screen. Tried to order French fries on kiosk and you had only ONE option, over $4.00. Have ordered at kiosks at other McDonalds - stores which also has a manned register. What about those poor elderly folks for whom the kiosk may be too confusing or difficult? Totally not customer friendly. Left without purchasing anything.

Ravenstar

Food- had to take stuff back, cold hard burger. I had asked for extra onions and when I went to the counter to ask for extra onions, she said they were out, and I changed out my burger, onions magically appeared. Service- ssssllllooooow All they want to do is horse play and joke around when there's customers waiting to order/get their food Atmosphere- typical McDonald's, at least dining area and restrooms were clean, I'll give them that. Outside of restaurant has the stench of weed,not everybody cares for that nasty smell

Nick Morgan

Fibbing your drive thru times by having people pull through and park to wait for 15 minutes is ludicrous. Kind of feels like mcdicks has grown comfortable with faking metrics to meet whatever goals they need to. Just, boooo!

Bridget Shainwald

Had to wait for a fresh batch of fries to cook, okay we waited. The burgers were cold. The fries were cold! The coke was just syrup water. Worst part, the food was dropped in my front seat as I was adjusting the seatbelt for a toddler in the backseat.

Katharine Ahlgren

Stopped here on the way to NH. Bathrooms were filthy, no toilet paper in stalls, clothes hanging on the stalls (???), toilet paper all over the ground and no soap in three dispensers. Watched an employee leave without even washing their hands. Food came out and had to ask for the drinks for my kid’s happy meals as they didn’t come with them.

Eric Sansky

Horrifically unclean. The garbage piled outside was the same over the floor and behind the counter inside. Absolutely unsanitary.

Alexis Rieger

I don't know where to start, super busy, however all the food was cold, 30 plus cars waiting for food don't mention inside customers waiting. The bathrooms were absolutely disgusting. They wanted 50 for our food and still gave us the wrong drinks and then gave us cold cheeseburgers. When asked to rectify it they looked at me like I was incompetent and told me no. I just wanted what I ordered not half frozen food. They should be investigated by the health department.

andrea puzio

Came here because the bus stopped for breakfast for the day trip that I was on and the parking lot and construction really make it very unpleasant. There is barely any room to park your car or bus. Make sure you watch for on coming traffic before crossing.

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