Cécile Van

I had to justify the fact that I needed a straw to drink my beverage, unbelievable… Don’t know what happened but 2/3 of my Venti drink was ice.

Ploy Uaras

Good coffee. Very small place. Slow wifi. No toilet.

Caraline Miranda

Baristas were rude and coffee was not good…

Luis Alberto Tapia

I would have paid an extra fee for a little smile. Unfriendly staff

Nassima Moudnib

I had a disappointing experience at your store today. The blonde girl who initially took my order was extremely rude : no greeting, no eye contact, and a very cold attitude. I ordered two iced lattes, but after she served someone else, she came back and handed me two hot lattes instead. When I told her I had ordered iced lattes, she bluntly said, “That’s a latte.” I explained again that I specifically asked for iced lattes, and instead of apologizing, she took the drinks back very rudely and made new ones. She then handed them to me with a very dismissive attitude and strange facial expressions , no apology, no words, just clear annoyance. This level of customer service is unacceptable, and I hope this feedback is taken seriously. I usually enjoy coming to Starbucks, but this experience left a very bad impression.

Sankalp Desai

Standard Starbucks fare. Limited Vegetarian options. Confusing names of coffees, which you are guaranteed to forget by the time you get your order. Constantly changing menu doesn't help with a great experience. And to top it all, SBX is damn expensive.

marito albarracin

Ugly, xpensive. In other times Strbcks was a good option to have internet... Today? There's not a good reason to go to starbucks!

Fadila Dzambic

Absolutely the worst!!! I live in NL (previously USA). Was driving thru Frankfurt and decided to stop at this mall. Got a Gingerbread Latte there on Wed 30th of October (pics below to prove) on my way down to Munich, 3 says later Saturday I'm driving back home and we stop again, my daughter and I. And we wait over half an hour at the counter, new person training- fine, we were patient. A supervisor comes to help as there are now 20 people+in the line behind us and a lady ordering gets 20 (5 euro gift cards) they have to scan and add individually. Finally the batista that's making coffee comes to take our order, I again order a Gingerbread Latte, add they also have it advertised on the poster behind the registers, and she said are you a member, I said no. She then said I can't serve you the Latte. Then Supervisor pipped in and said yes you can't get it, you're not a member. I said I don't live here, I have the App from US, he says that has nothing to do with us. He was also very rude to my daughter as she sneezed while we were waiting, making a joke "hope it's not the big Corona". It wasn't funny, and they absolutely refused to serve me. After a few minutes I gave up and walked out of there. Pics below as I was sooooo excited to have the Gingerbread Latte again for about 2 months, it's my absolute favorite there. Now I'm avoiding all Starbuck over one mean Supervisor that ruined my and my daughters day with his attitude and rudeness. EXTREMELY DISAPPOINTED!

a matteoli

I asked for a dairy free drink since i have an intolerance but the guy that did it decided to use the dairy blender without even questioning what he was doing, i tried to get his attention and ask him to use another blender but they were all minding their own business. i spent 9 euro for something i couldnt even drink. if you dont care enough to do stuff the right way next time dont do it in front of the costumers

Hamid Amir-Ahmadi

Worst ice coffee ever. They couldn't offer most of their menue. Because they didn't have it. And ice caffee was just some ice blocks witj watery taste milk and barley any coffee. See the photo. I had never experienced starbucks like that.

Cihangir Abale

This place is a catastrophe. Four staff members standing behind the desk and waiting for one customer since the queue is getting longer! Sure…why not