Real sad story, from almost frozen fries to having to return to store 3 times to get the order right. Missing items, cold food, not fresh, and who knows what else is going on with this food. In the m…

Real sad story, from almost frozen fries to having to return to store 3 times to get the order right. Missing items, cold food, not fresh, and who knows what else is going on with this food. In…

Real sad story, from almost frozen fries to having to return to store 3 times to get the order right. Missing items, cold food, not fresh, and who knows what else is going on with this food. In the…

These employees are extremely RUDE! If you don't like your job why are you working there? Simple as that! They get the orders wrong and when you go and try to tell them, they act as if it's a inconve…

i honestly love mcdonald's but this location makes me dislike it very much and that's only because of the rude customer service from the employees in the drive thru, very rude with their attitude a…

I don't like leaving bad reviews but this time it had to be done. Yes I know it's fastfood and yes i know they "don't care" but, maybe they should. The food is always cold even if it's busy how is …

Very brown nuggets hard and burn

Orlando Cuellar

How do you manage to miss half of the order in the bag it sucks coming home an having the order missing items 👍

Paulina Murgvaldez

Super bad service third time I go to buy coffee and it’s all cold then they go reheat at microwave asked why she does that the machine hasn’t been working told her thats not right why would they sell coffee like that then said talk to cathy the manager since she is the one that doesn’t want to fix it I was like wow how unprofessional the lady just walked away!! Avoid this location Eastlake and Darrington is much better

anjela martinez

Arrived at 10:30 pm ordered our food at the table, the manager took our order at the table we greeted her and she just looked at me and my family all mad. She did not even say thank you you’re welcome or even a simple hi. She seemed to get Upset because we arrived 30 min before closing since they were already cleaning. You would expect a different tread from a so called ‘manager’ but I guess not.

Kristell Ramirez

Worst experience ever, drive thru 🤦🏼‍♀️oh god 😡I repeated myself at least 5 times and still had my order wrong. I get tho the pick up window and “THE MANAGER” started saying that I needed to make up my mind when I explained for the last time what I ordered and if I didn’t know what I wanted to leave. Then she charged my card twice and refused to refund me for the food that was not given to me. This happened at the Horizon City location

Krista Vasquez

ordered food on 7/5/25 at about 10pm, food got cancelled and manager on duty said food ordered on app get cancelled after 15 mins, i haven’t heard of that. i have accidentally one time placed the order at another location and i was able to pick it up after 15 mins . that don’t make sense. then im telling her i need my food still like i been having the app for years and never experience this before . she told me that she would have to charge me again i said what is $15 to a multibillion dollar company . like really ??? and then i look at the manager while she’s bagging food and she’s talking to the employee about what she said to me at the register .

Rissa Sahloff

Complain about our kids, try to accuse my husband of damaging property when it had already been damaged and his truck wasn't even touching it and continues to threaten to call the cops on me for lack of a sole on my feet, while other patrons will sit without shoes and children will run all over the place barefoot, but I've been threatened with cops being call twice now over it. We stopped going for a year after they tried to accuse my husband. We finally went back hoping for a better experience and so my kids could see their friends and it's only been a month, today I was approached with claims of my children asking for money but no proof and statements of "you've been told about your shoes before, you need to leave or we will call the cops" again today. My daughter is crying the whole way because the were being good and they just wanna see their friends. I have been told if I want to try to let my kids back I'll need to talk to Cathy Ames or something like that. Apparently she's the one who I've had dealings with before

Samantha Garcia

I placed an order at 10:18am and when I arrived exactly at 10:30 to pick up my breakfast sandwich they told me they can’t make it anymore because I guess the moment it turns 10:30 your McMuffins disappear apparently. My order should have been prepared when it was placed BEFORE you stopped serving breakfast. You have lazy workers.

FINISH DEADLY

I got robbed by their own people was $12.20 I showed up showing a bank statement and my order plus the 12.20 where pending in my bank. she wanted to see if it posted I told her how did I take my burger and she didn’t care and gave attitude I’m headed down today just wasting gas and time get the manger out of there can’t solve problems or understand English I would consider a full apology with a big refund for acting stupid . I can’t add a picture it’s weird but I have all the Evidence.

Genesis Rodriguez

Service is HORRIBLE!! staff is always messing around in the back! they take FOREVER to finish one simple order. They had me waiting for about 30 minutes just for a plain McChicken. I also got a table number to have my food delivered to my table cause my children were in the playground and they left it in the front to sit there cold! The restroom are also VERY DIRTY! there has not been one time where i come and the restrooms are clean. They only hire uneducated people here with no good customer service!

veronica Barron

I had to change my review from last time. It use to be good I don't know what has happened but def not a pleaser. Drive threw empley is rushing and hard of hearing as they kept asking is that it is that it and when replying sorry what what's that multiple times and just to make it worst my food was burnt It will be tossed out sux. My son threw most the fries away as they were literally dark brown.

Thomas Folden El Paso REALTOR

Lazy and no effort in making a simple sandwich. I regret choosing this location. I know better. I won’t be wasting my time anymore. Food was bought the day I’m making this post around 5:30pm

carmen c

I ordered on 06/11/2022 through the drive thru and used my app to get a code for a promotion they had. My card is linked through the app and usually my order gets paid automatically. On this day the cashier told me my payment didn’t go through for whatever reason so I paid in cash. Turns out my payment DID go through and they took my cash payment AND card payment. I called the store they told me to go back with my receipt and they’ll give me a refund. I get there they tell me to call a 1800 number because they “can’t “ refund my money. I call the number they tell me they can’t refund my money they have to send a “request “ to the franchise owner. It’s ridiculous all the hoops they’re making me go through to get MY money back. They pretty much stole from me and sending me back and forth with different employees. Check your receipts and bank statements when you go to this location.