Ramraja S

Food is always tasty, and customer service is much better than most fast-food places. The chicken nuggets are tender, and the spicy chicken sandwich packs a nice kick. Sometimes the drive-thru line can be long, but it moves surprisingly fast

OnCallCravings

I remember when this place was a Lee's sandwich back in the early 2000s. When they closed it down I was pretty sad but then I was happy to hear that it was opening up as a Chick Fil A. Their food here is consistently good and fresh. Their staff is very friendly and professional and I've never had a bad experience. The waffle fries are a must! Been back recently though and there's almost no seating to be found when it's really busy and sometimes the orders take longer to get than before. Not sure what is going on lol maybe it's just staffing issues

Russo Gasimov

Chick-fil-A in Irvine is consistently clean, friendly, and efficient. The chicken sandwiches are always hot and crispy, and the waffle fries are a must. Staff is polite and service-oriented, which really stands out. The dining area is well-maintained and the mobile ordering option makes things super convenient. Only reason it’s not a full 5 stars is that it can get really busy during lunch hours, and parking can be a bit tight. Still, it’s one of the better fast food spots around, reliable and satisfying every time!

+9

Hesam Abedini

The service is usually decent and they are very fast. Normally you don’t wait more than 3-4 minutes to receive your food. It is a fast food so don’t expect so much. The chicken tender is the best and the fries is usually fresh and good.

Jenny Liu

We had breakfast there. The food was a bit dry, the environment didn’t feel very clean though it was early in the morning, and the staff were overall doing their job but i had warmer welcome and better services at other Chick-fil-A locations. Our family has been a big fan of this chain and tried a bunch in different cities we visited, and I’d say this one’s overall impression is below average.

Andy Brandy

This is the first time I have tried Chick-fil-A quite frankly, this particular store needs a lot of improvement. Right at the entrance of the door, there's drink spilled all over the place. As I stepped into the store, it's smelly as if someone peed there. May be the restrooms are closeby and from the smell I can pretty much guess the level of cleanliness in there. The food was OKish, no better than Jack In A Box and is more expensive than the Jacks. Overall, nah didn't like my visit at this store. Please improve cleanliness. You can have awesome food and awesome service but if the place is not clean, it's a bad experience.

Went through the drive through and ordered just 2 meals and they told me to park on the side and wait for my food (very rudely). Then it took them 35 mhnutes I kid you not to bring me my food. Worst Chick-fil-A I’ve ever been to.

I ordered a Cookies Creamy Milkshake to go. I waited for my order. I didn’t want to distract the staff because they were busy. However, all the people who came after me received their orders before I did. Only after I went up and asked about my order did they prepare and bring it to me. It seems they had simply forgotten about it. It took 20 minutes to get just one milkshake. They offered me a coupon as compensation, but I didn’t take it because I don’t plan to come back to this place anymore.

Ivan Contreras

What is the purpose of mobile ordering if the restaurant needs the customer to arrive to start preparing the order. I placed a mobile order at 10:22 a.m. I was in the parking lot outside the restaurant at 10:25 a.m and at 10:33 a.m I received a message stating that the order was cancelled. Don’t use mobile ordering service and the restaurant should fix this issue.

Emily Rodriguez

Ordered the pretzel club with fried chicken today as carry out. They gave me someone else's order completely.

Kyle McCartney

Do not come here on Monday nights. Many of the people working that shift are mean, judgmental, and straight up bully their customers. I previously frequented this location on Monday evenings, but had to stop going because the staff made it so uncomfortable. On a Monday night my partner and I came to this location near closing, ready to pick up our mobile order. Right after we got to the speaker and said the name for the order, we heard a loud burst of laughter from multiple employees. They spent a good minute laughing at us. When we picked up the order at the window, the employee helping us made very passive aggressive comments about how we are their most consistent customers. I submitted a complaint about the incident to management using the app, but they never even got back to me. This wasn't an isolated incident either. I would often hear the staff making judgement comments about other customers, like "What's the point of ordering a salad AND a milkshake?" Better to just avoid this location so you can enjoy your food in peace.

Cturn

By far the worst location in Orange County when it comes to mobile order / third-party orders as this location does not prioritize the prepaid orders and rather focus on the drive-thru line and walk ins. There have been 3-5 occasions where I’ve made eye contact with multiple employees while waiting under the pick up window sign and no one can ask me if I’ve been helped or need something. This is a fast food service industry and no one has been trained on how to ask a customer if they’ve been helped, I instead have to wait 5-7 mins while multiple employees pass by me and make eye contact with out following up with anything or communicating to a team-member that someone is here at the pick up window. There need to be a better follow-up / check system for the prepaid orders because from my previous experience here, it seems more effective to wait in a walk-in line and tell them you’re here for a pickup rather than waiting under the pick up sign and have multiple employees ignore you. To the manager I spoke with today because of this same incident, I thank you for being professional and also for apologizing for the matter as well. With that said though, please review the footage of the 9 cameras you have in your store, identify the issues I’m trying to bring up in this review and please retrain your staff to be more attentive to prepaid / third-party services orders.

Jafar Gasymoff

All of the employees walking around aimlessly while people wait for pick up orders, the black guy with hair braiding told me my order is not ready while it was ready to go sitting there. Half the employees need training an avoiding eye contact while they to work on online orders. 20 minutes here was enough for me to see the poor management and how you run the place fix it