Overpriced, even for an airport. Food is grim - photo shows the Truffle Crisps - basically a handful of crisps on a plate covered in (hopefully it is) parmesan cheese scrapings with an invisible drop of Truffle oil. Service beyond slow and forgetful. Food and drink options in T7 are really limited and this is the worst one of the bunch. Avoid!

Where to begin? If I was literally starving to death, I am pretty sure I'd skip "Le Grand Comptoir". The food is beyond bad. The "service" almost non existent. Walk on. Bring your own sandwiches. Even week old ones would be better than this......

Jo H

Service was terrible. We watched our food sit on the bar for 20 minutes despite there being about 10 people in the bar.

Chase Walker

Slow service. I left after waiting 40 mins for a croissant breakfast sandwich. Manager never came by when I requested a refund. I Pre-Paid $30 for a sandwich I never got. What a joke of a restaurant.

Violeta Burja

Awful experience at Le Grand Comptoir (JFK Terminal 7). My husband’s chicken was served cold and tasted questionable, and the chips were overly oily. They also advertise menu items at the entrance that aren’t actually available once you sit down (for example, no cauliflower). The main issue, however, was the service. I never received my meal because our waitress completely forgot I had ordered anything at all — despite only having two tables to serve. When I asked about my order, she seemed genuinely confused. After re-ordering, the food still never arrived. She disappeared for a long stretch of time, and eventually we decided to leave. We asked the bartender for the check, but even that took a long time as we waited for the manager to come over. To her credit, she apologized professionally, and we ended up paying only for the drinks. 🙈 What a shame. The restaurant has a grand name and is the best-looking spot in the terminal, but it desperately needs better management and staff who can actually handle their roles.

Magdalena Skwarka

Very poor service — staff were standing around chatting and watching videos instead of helping customers. When I asked for assistance, they ignored me. The bartender Ganesh delayed service for about 15 minutes even though it wasn’t busy. I ordered through the QR code but still had to flag someone down after waiting another 10 minutes. The bar area itself looked messy — empty beer cans were mixed with clean glasses, and recyclable were not separated. The only people who seemed to be working were the kitchen staff. For an airport location, where efficiency and cleanliness should be a staple of American service culture, this was unacceptable. Management should hire staff who actually do their job — as AI isn’t serving yet.

Ben Woodward

Flat beer, incredibly slow service and a grumpy bartender who said we absolutely had to use the QR code thing to order, which was awkward. Why would they not want the experience of an $18 exorbitant beer to be a little better?

Shane Nolan

Easily the worst airport dining experience I have ever had in over 40+ years of flying. I really should have read the other Google reviews before entering this place. Significantly overpriced based on the quality of the food and a 60 minute wait for chips and a dip! The scan/order/pay system automatically closes your tab with a 20% gratuity 40 mins after ordering which meant I left a 20% tip 20 minutes before the food even arrived!

Micah Blaisdell

Disappointing Experience with Overpriced Food and Poor Service We chose to order from this restaurant due to its convenient location near our flight gate. There was no line or wait, which seemed promising. I ordered a bacon, egg, and cheese sandwich with coffee, while my mom got a bagel with cream cheese. The total came to around $38 (not including tip)—an incredibly steep price for a simple breakfast. Unfortunately, the coffee was burnt and undrinkable, so I ended up tossing it. Worse yet, we waited 40 minutes for our order. As our plane was about to board, I asked an employee for an ETA. She said she would check but never followed up. Ten minutes later, I asked another staff member, who was dismissive and rude, telling me to ask the other lady because she was too busy running the restaurant. When I explained that I had already asked, she sighed and walked away. I completely understand the pressures of working in the service industry—I’ve spent over a decade in it myself, including managing restaurants. However, no matter how busy things get, basic courtesy and communication should never be overlooked. Waiting 40 minutes for a simple breakfast order, especially in an airport setting, is unacceptable, and being met with rudeness when trying to check on it only made the experience worse. The rude employee eventually returned and asked her colleague about my order. Just as our plane was halfway through boarding, she handed it over at the last minute. Unfortunately, the sandwich was microwaved and just as disappointing as the coffee. Definitely not worth the high price tag, and if you are on a crunch- don’t go here. Just grab a snack from one of the convenience stores around.

Guy Z

I thought the reviews were harsh. I didn't get food because the food is crazy expensive 20.00 for a bagel with smoked salmon. The lady walked over to us and rudely said, "you aren't ordering food so I'm taking that."

+14

Stasiu Tyburski

I don’t drink alcohol. This guy told me I had to order alcohol or leave. I asked for a club soda and he said I had to sit somewhere else. Alcohol or nothing. This is sad and disgusting how you can employ such an animal to talk to people like this. Your organization is gross, racist and absolutely hateful with how your staff of creatures can talk down to someone. I pray you go out of business running things the way you do. No chance in hell you deserve an airline contract. I’ll be in touch with their department in regards to your treatment to people. You should really be embarrassed.

Cameron Hughes

the worst restaurant/wine bar I've ever experienced. They handed me some sort of disheveled menu and then warned me that nothing on the menu is available for the most part. The waiter then asked if I would prefer pink white or red wine. All the wines are egregiously overpriced even beyond the normal airport ripoff. But the worst was the New York hamburger. I took one bite of the $20 rubber hockey puck and send it right back. Absolute garbage. Whoever runs this place should be ashamed of themselves.