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Freddy's
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Keller

Freddy's

★★★★ 4.3 · 100 reseñas

Bienvenidos a Freddy's, un rincón donde el sabor clásico se encuentra con la nostalgia. Disfruta de nuestras deliciosas steakburgers, hot dogs y otros platos rápidos elaborados con ingredientes de primera calidad, y culmina tu experiencia con nuestro cremoso frozen custard. En Fr...

Freddy's

Ice cream, burger · Keller

4.3 · 1,482 ressenyes Google

Ofertes disponibles

Sigues flexible, estalvia més

Sigues flexible, estalvia més

Sobre Freddy's

Bienvenidos a Freddy's, un rincón donde el sabor clásico se encuentra con la nostalgia. Disfruta de nuestras deliciosas steakburgers, hot dogs y otros platos rápidos elaborados con ingredientes de primera calidad, y culmina tu experiencia con nuestro cremoso frozen custard. En Freddy's, te invitamos...

Bienvenidos a Freddy's, un rincón donde el sabor clásico se encuentra con la nostalgia. Disfruta de nuestras deliciosas steakburgers, hot dogs y otros platos rápidos elaborados con ingredientes de primera calidad, y culmina tu experiencia con nuestro cremoso frozen custard. En Freddy's, te invitamos a compartir momentos especiales con amigos y familia en un ambiente acogedor y lleno de encanto vintage.

Què diuen els clients de Freddy's

Freddy's in Keller is generally well-received, with many praising the burgers, fries, and custard. Customers appreciate the friendly service, especially mentioning Conner, Omar, and Evelyn. Some reviewers noted issues with cleanliness and order accuracy.

Plats populars

burgers (4) fries (4) custard (3) onion rings (3) Freddy burger chili cheese burger root beer float cheese curds

Ideal per a

Famílies Informal Ràpid

Tip: The custard concretes are a hit! Some found the dining room cold, so dress accordingly.

Services

📶 WiFi 🌳 Terrasse 🅿️ Parking 🚗 Delivery Accessible 🍽️ Déjeuner 🌙 Dîner Coffee
🎯 Casual 🤫 Quiet Trendy 👨‍👩‍👧 Family 👥 Groups

Preguntes freqüents sobre Freddy's

Freddy's es troba a 1471 Keller Pkwy, Keller, TX 76248, Keller.
Freddy's ofereix cuina ice_cream;burger.
Freddy's té horari d'atenció. Consulta el perfil per horaris actualitzats.
Freddy's ofereix els serveis següents: menjar al local, per emportar, lliurament.
Els plats més recomanats a Freddy's segons les opinions dels clients són: burgers, fries, custard, onion rings, Freddy burger.
Freddy's és ideal per a famílies, informal, menjar ràpid.
Freddy's in Keller is generally well-received, with many praising the burgers, fries, and custard. Customers appreciate the friendly service, especially mentioning Conner, Omar, and Evelyn. Some reviewers noted issues with cleanliness and order accuracy.
The custard concretes are a hit! Some found the dining room cold, so dress accordingly.
1,482
Ressenyes

Opinions de Freddy's Keller

4.3
1,482
5★
65%
4★
19%
3★
7%
2★
4%
1★
6%
Ressenyes (100)
A
A G (A.G.)

Ate here for the first time today and it was excellent! Great burgers and chicken strips. The whole family loved the food (and they are very picky!) The frozen custard was delicious. The service was friendly helpful and fast! This is our new favorite place!

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Zach Coffee

California burger was tasty delicious. Onion rings are their secret hit, love the batter they use. Shoe string fries salted very well make for a great fry. Great taste well prepared. Happy customer.

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Charles Vochatzer

They have delicious food and custard and you can put your ice cream "on hold" so you can get it at the end of your meal.

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Oscar Nino

Excellent food and fast service we didn't wait long at all. This location is always super clean

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T B

Another great personal visit. Cashiers were friendly. Custard was amazing. I think the fries are my favorite though

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Jarrod Johnston

Really enjoyed the burgers here! We've passed it 100 times and for some reason, today was the day. I hsa the bacon and cheese double. It was really good and the fries are my favorite style. The fry sauce was okay, but I'm not a big sauce guy so others may really enjoy. The cheese curds were excellent! A great spot to add to the rotation of burger joints I eat at. Can't wait to go back!

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Joshua Wertenberger

The hostess was super polite and helpful. Food was made quickly, and the environment was super clean. Definitely my favorite place to visit when I come out this way to get haircuts.

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Rem Mont

Omg my life has change I’m not the same person anymore this pumpkin concrete was by far better than Andy’s . I’m shocked to my core yes I am

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Elizabeth Contreras

Their burgers are great, and I love their skinny fries!

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Chris Weis

Awesome steak burgers and there shakes are the bomb. Always friendly staff.

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Josiah Jung

This place is amazing. Very nice retro vibes, great burger, and really good sauces. This was my first time and I’m definitely coming back.

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Candace Hammons

Super friendly and the food was fresh and yummy. They were really sweet about a request for a non seasoned puppy patty. They even gave my dog a pup cup! 5 stars all the way around!

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Tiffany Holt

Delicious, great burgers, onion rings and shakes. Great friendly service.

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miranda cohn

We had a young adults gathering from our church, and Freddy’s quickly and accurately made dozens of meals and were very kind!

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Steve Jenkins

Our first time ever eating here today 6\18\24. We ordered 1 double bacon burger and 1 regular double burger both with cheese fries all we can both say is OMG totally amazing the flavor of the burger patties is amazing the fries are awesome. Highly recommend this place and we will definitely be back.

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Braxton almryde

amazing food and great customer service

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Kaleigh Followell

The other night I got into a car accident... and I pulled into the nearest place that was available and two men who worked at the Freddy's next door came out. They were incredibly kind and patient and invited my sister and I into Freddy's for a meal on them. No one can consider themselves "lucky" when they get into an accident, but I did get lucky that these two men were the ones there to help me when I did. I don't live around the area, and my parents were 30 minutes out... So, thank you Jesus, and Tod (I believe was his name), no one else would have helped, I can tell you genuinely care. I could not be more appreciative for your generosity and patience the other night, God blessed me to meet the right people that I needed to keep I and my sister safe while my family came to help, and thank you again for the meal.. 💛

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Clancey McAfee

We had our Indianette Car wash here and the employees were so supportive and kind to us!

L
LINDSAY PENDER

Whitney was easily the most cheerful and pleasant person I have ever experienced in a drive thru! She makes those guys at the “My pleasure “ restaurant look like amateur hour, and we were there during a rush. If only every service worker could be so pleasant, what a wonderful world it would be. Thank you Whitney for making our Freddy’s expedience an exceptional one.

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Isabelle Murphy

This place is absolutely amazing! The best choices and such yummy decisions. 10/10, would go again!!

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gabby tyler

amazing people they let us do our car wash and it was a success! love from the indianettes!

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Jacob Followell

My daughter had a car accident in front of this location. Jesus lent a comforting helping hand and helped her get her car into a parking space. Then seeing that she was upset and shook up, he gave her something to eat and drink while she calmed down. A big thank you to Freddy’s and Jesus for being a kind soul.

a
angle duffer

Enjoyed the food, service, management, and atmosphere. Had a blast! Thank you so so much Freddy's!

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Spectra (Judee)

Kelia (Kayla? I have the memory of a goldfish) was an absolute SWEETHEART every time I've visited 💙💙

M
Miranda Harvey

My family and I come to eat dinner here at least once a month. We love it here! The fries are the absolute best.

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Emuxlie

their cookies are soooo good woah yum yum yum

M
Malorie Marchant

We took our elementary age kids here and it was great! A large dining area with a small-town diner feel, very friendly staff. We’ll definitely be back!

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Caitlin Cronin

FREDDYS FREDDYS FREDDYS WHERE DO I EVEN START… how could i even describe how good this place is! Service yep! Food yep! Atmosphere hooray!

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Patrick Frederick

Employees were a little confused about what flavors were included in the six pack. One said all flavors and after getting 3 kids to agree on flavors the next employee said only certain flavors available and had to make all new decisions. Other wise the custard was amazing.

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Donald Bryant

It was pretty ok. No it was good and the Custard was awesome. Oreo Concrete.

a
abigail english

Fast and friendly service, great food, clean, tidy spaces and restrooms! No complaints whatsoever! Throughoutly enjoyed my dining experience and would certainly recommend!

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Nick Acker

As a long time freddy’s customer, gotta say that this is the greatest place to eat on planet earth, any other fast food is filth, GLORY TO FREDDY’S UTOPIA!!!

S
Steven Sherman

The food was immaculate. The atmosphere was extremely lived-in, and I feel extremely welcomed every time I walk in. The service is also pretty quick. I sat down with my drink and right as I sat down my food was ready. Overall, 10/10 experience.

K
Kim Smith

I love Freddy's on days when I don't want to cook. And my dogs love the pup cups everyday that I go!! They just wonder why I don't go more often!!

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Elaina

Great food and wonderful staff. I will definitely return!

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Gabe Poirot

Tiffany was so kind she helped us with great recommendations and provided great service. So kind.

K
Kelsey Biles

Delicious, accurate orders! Everything was prepared perfectly and tasted even better than expected. Friendly and fast service as well. Really good cheese curds!!

M
Mario Becerra

First timer! Burgers were on point, great flavor. Especially the fries, they're similar to another burger west coast burger joint, but way better! They actually have seasoning on them and were warm. We also tried the frozen custard, pretty good 5/5! My one ick was the customer service, I waited at the counter and was ignored for a few minutes. Plenty of staff and it wasn't busy, if I would have been greeted immediately when the staffer noticed me, I would have given 5 on the service. Just a learning and training opportunity for the staff. Overall, I'd recommend this place for some delicious burgers, fries and frozen custard.

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Helena Knight

We have always had such great service and food from this location. The employees are always kind and helpful, and the food is always amazing.

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David M

I wasn't real hungry so I ordered the senior cheese burger with tater tots and a small drink and it was just the right amount of food. The cheese burger and tots hit the spot.

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Brynlee Bassett

They do An amazing job at serving and they have smiles all around! Bringing good spirit and memories at Freddys!

B
Big Dawg Eats Big Dawg Eatz

I tried to fish sandwich today it was extremely good. It was crispy fresh and delicious. I also ordered onion rings and a sweet tea and it was all just great Nicholas. The young man working drive was amazing and has Awesome customer service. This is a great freddys

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Scott Fritz

I love Freddy's burgers, fries, and thick shakes. Wish I lived closer...but then - I'd eat there everyday and really do a number on my diet!

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Victoria Milner

They’re food is delicious! Awesome service!

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Stephen Parker

We went through drive through the other night around 7pm. I got the original double cheese burger with fries, onion rings and a root beer. Wife ordered a single cheese burger. It was great. Loved the string fries and burger. Onion rings pretty good. Price of meal was pretty good. They do not have coke products. We will go again. Lived it.

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Wensday814

Service was great! Manager was awesome! The food was delicious!

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Dean Beeman

Absolutely phenomenal burgers — Freddy’s has officially ruined all other burger joints for me. From the moment I walked in, I could tell this place was something special. The staff was friendly, the place was spotless, and the smell of fresh-grilled burgers was enough to make my mouth water before I even ordered. I got the double steakburger with cheese, fries, and one of their signature frozen custards — and I can confidently say it was one of the best meals I’ve had in a long time. The burger was perfectly seasoned with a crispy edge and juicy center, served on a warm, toasted bun. You can tell Freddy’s puts care into every detail, from the quality of the beef to how the toppings are layered. The fries? Thin, crispy, and addictive — don’t skip the fry sauce, trust me. And the custard? Creamy, rich, and made fresh — the perfect way to end the meal. Whether you’re grabbing a quick bite or treating yourself, Freddy’s delivers way more than your average burger place. It’s clear they’ve mastered the art of simple, quality food done right. I’ll definitely be back… probably way too often.

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Kristin Rouze

Food is always hot and fresh! Love seeing my favorite employees, Averee & Ysis!

seth ewing
seth ewing

This place is amazing!! These workers Conner and Omar were very kinda and helpful with my order!! I will be returning due to them!

Adam Ireland
Adam Ireland

First time in and customer service was a 10 they treated my kids like royalty we definitely had a great experience here

Daniel Arteaga
Daniel Arteaga

Taste like Culver’s from Wisconsin I always go to flower mound for Culver’s not sure who copied who but very similar still lean more towards Culver’s but like there menu options more than Culver’s I moved to Texas from Wisconsin if I’m not mistaken I believe Culver’s been around longer but it’s almost identical this was my first time hear now I have more choices

Edith Lenington
Edith Lenington

Lunch with my family was great. It was quick and fresh. It was also quiet enough to hold a conversation even though it was busy.

E C
E C

I had such a great experience with Evelyn from Freddy's!! She was incredibly kind, patient, and friendly. Evelyn went above and beyond to make sure our food was handled quickly and that I was completely satisfied with the outcome. It's rare to come across teens these days who genuinely cares about helping customers the way she does. My first time at Freddy's gotta say Thank you, Evelyn, for your excellent service -- you truly made my day!

Cassie Jo Rainey
Cassie Jo Rainey

The food was so good, they made me a chili cheese burger and fries. The employees helped me put my leftover's wrapped up to take home. My only complaint is it was freezing in the dining room. I will definitely go again!

Shari Henson
Shari Henson

We love coming here. They have very good burgers (and hotdogs), and their custard concretes hit the spot!

Chloe Huynh
Chloe Huynh

I absolutely LOVED my dinner here! I WILL be coming back! In fact i wrote a song about it since I was so moved. I hope you enjoy it as much as i enjoyed my dirt and worms. (To the rhythm of row row row your boat) Oh-oh-oh Freddy’s You really are the best! Custard, shakes, burgers and fries oh you are supreme!

Rose Zayas
Rose Zayas

Burger was tasty, and fries were cooked perfectly. The chicken tenders needed a little more flavor on the breading. The chicken was very moist

Katlynn Cha
Katlynn Cha

Stopped by for a scoop of custard! Their specialty custards are made with care, and the lobby was clean when visited. Cashiers were nice and quick about getting the order completed! Hope to stop by again soon!

Robin M
Robin M

Food was good! This was my first visit. I was hoping for a third pound hamburger, but they don't have them.

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Will Strzinek

I walked in and staff was really nice. The burger was very juicy and very refreshing, and the custard was the highlight of my day. Only reason why I did not give this a 5 star was is the fries were not the best and the fountain drink machine had some labels ripped off.

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Russ Spurgeon

These are pretty much smash burgers. They are good. Frozen custard is good. You can choose one of their special custards or combine ingredients to make your own. Only reason I'm not giving 5 stars is because the service is good, but not excellent.

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Chad Thomas

Food is always good here little on the higher $ then other local fast food in the area, make sure you get the fry sauce!!

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Tim Carney

Stopped for dinner a little after 6:00, walked in behind a young couple and we waited while another couple were ordering. The wait was short. The food came out minutes after placing the order and burger and fries were both hot. 1 napkin holder was empty as was 1 ketchup container but were refilled within a few minutes. All in all a very good dinner experience.

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Sarah Solberg

I am not a burger person but I am married to one who is. This place though, they do make amazing burgers. I never complain when the husband wants this one, those steak burgers are always seasoned perfectly. Child loves the hot dog option. The ice cream options look great but I have not tried them. Only reason for 4 stars instead of 5 is the drive-thru is SLOW. We don't use it anymore, we always dine in because of how slow the drive-thru line works. Service insides works well. Nice large parking lot.

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Michael Oleson

Good smashburgers. Reminds me of the old Steak and Shake. Didn't get my shake on to-go order. Didn't realize until nearly home, so didn't return.

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J Earl

Great sundaes! I wish the staff would wear gloves while making them though because they go from taking orders on the register to the ice cream station with bare hands.

J
Joe Son

Good bacon cheese burger burger, fun string fries and a great concrete.

K
Kevin Collins

The burgers here were good and hot. I like there fries. I did not try the deserts.

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Sheryl Mendenhall

We love the food at Freddy’s, but were shocked and disappointed that they shrank the size of their kids meal without shrinking the price. The tender kids combo used to have 3 tenders and a standard small fry. The meal we got today had only two tenders and a micro-size fry. For $5.49. Ridiculous!!!

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Art Flores

Ordered the chicken strips with tater tots and a large cheese curds with a drink. Overall the food was good and the service for a busy Saturday was decent too. The front counter staff wasn't the friendliest but the gentleman walking around tending to everything was the nicest and most helpful. None of the ketchup dispensers had ketchup in them and it was not as clean as usual. But this could be in part to the kids soccer group that were visiting that afternoon as well.

Aaron Mishler
Aaron Mishler

Any burger you choose will be a good choice. Fries are best I've had and the tator tots have great flavor. If you like deep fried cheese curds this place has excellent curds. The extra seasoning you can add to anything tastes great. Shakes are really good according to my wife I don't get them but she always does.

Black Butterfly
Black Butterfly

I had the double Freddy and it was pretty good. The meat is very thin which I think is nice. The meat was a little salty for my liking, but overall it was good. The onion rings and root beer float was super good!!

G A C
G A C

I like this burger place, different style, thinner burger patties, which make them better in my opinion, thinner fries as well, which make them crunchier, really good onion rings; I also just had today their cheese curds. I have not had the opportunity of trying their milkshakes, custards,hotdogs nor other variety they have. In the handful of times I’ve been there, service has always been very good, very polite and professional staff. Plenty of parking and drive-through options as well. There’s an opportunity in their cleanliness; I will continue to go back.

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Jennifer Vander Kamp

I will give 5 stars to the elderly lady that works there, she is absolutely the sweetest and made sure we were good with everything as well as the other patrons. My son and I went in to eat and while we were waiting I was observing the people preparing food, the big guy was just rude, had an attitude, and just threw the stuff on the trays. With on patron he said it was supposed to be this and that guy just straight up had a bad attitude. We have been before and gotten amazing service from everyone that works there. I don't know what changed but I hope you will talk to them about customer service.

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Wesley Burton

At one point, Freddy’s was one of our favorites places to eat. But we will likely no longer eat at this location. We love the cheese curds and often that is a deciding factor in choosing Freddy’s. However, today was the third straight time they have been out of cheese curds. In addition, we were standing in line for several minutes before even being greeted. It appeared that, despite six people working there, there was one girl taking orders in both the drive thru and the front counter. In short, great burgers and great cheese curds when they have them.

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Diago Chavez

I think that Freddy's food has the right idea, but maybe this location just wasn't the right one for me. The burgers are good with the sauce, and the frozen custard is really good from what I remember! When I got there, I used a couple of promo deals I had lying around. The order was simple. One of them was a meal, and the other was a sandwich. The order, though, got totally messed up. Went home paying for more than I actually got. That's not even mentioning how the toppings somehow got mixed up on the order, too? Anyway, I called up and spoke with a manager who was more than willing to get my order fixed next time! That was incredibly kind of them. Made sure to make a note and everything for me. When I got there, the workers denied me, saying that there was no record. I decided to leave it be, and just left as is. I think this location is GOOD, but its coordination could use more work between the kitchen and the front. I know it's fast food and that I shouldn't be too critical, though, since even I've been there. But hey, I just hope other people get what they order.

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Madi Hatter

The food was really delicious at this location. The only inconvenience we endured while visiting was that barely any tables had been cleaned off for us to find a place to sit. It didn't appear to be particularly busy at the time we visited, since a lot of the tables were empty, but a lot of those tables were also dirty. Other than that, it was a wonderful lunch visit.

Jeffro Tucker
Jeffro Tucker

Ate at a Freddy's out of state 3 years ago. Since my family was in the area we stopped in. Ordered our food and desserts. While waiting for our food we tried to look for a clean empty table. To our surprise all tables, booths were dirty some had food on them, others were had food crumbles on them. Finally found a bar table that was clean. I looked around and in the photos you can see the trash overflowing and employees standing around talking to each other instead of sanitizing the tables and removing the trash. The two ladies who took our hot food order was very friendly. Spoke to her about the dirty restaurant and overflowing trash cans and she said oh my goodness she said yes those are the girls over at the other counter that's supposed to be cleaning.You can see the girls at the other counter talking to a friend and neglecting their duties. We might come back to this location but probably not.

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Justin _

Not great. Burgers are average at best and way overpriced. In and out is about 1/2 the price and way better. Got a chocolate malt and it tasted like chocolate milk (with cheap chocolate syrup). Made the mistake of going inside to order, and seeing how dirty the place is. Mess all over the floor, just not a place you'd choose to eat at! I'd go to Culvers instead, any day of the week. better, fresher food, infinitely better custard, and much friendlier staff. Does anyone know what good customer service is anymore?

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Aniya Gabrielle

Freddy’s is honestly just mediocre, and it’s clear the place is run by people who don’t care about their jobs—and it shows. I’ve been there a few times, and every single time I’ve asked for no onions, I’ve gotten onions. It’s frustrating because the taste is so strong it ruins the entire meal. The food itself is generally okay, but when you repeatedly ask for something simple like a correct order, let them know they’ve messed it up before, and they still mess it up? That’s frustrating. After experiencing this a few times, I stopped going. The food might be decent, but wait times were long, and it just felt like a waste of money. Then, stupidly, I went back a few weeks ago on October 4th after a stressful workday because I didn’t feel like cooking. I waited five minutes just to have my order taken, and this was around 4 pm on a Friday. I ordered a veggie burger meal with a root beer and a turtle sundae. After waiting about 10 minutes at the window, they hand me my sundae and soda—of course, the sundae was already melting by then because of the wait. I’m told to pull up and wait for my burger and fries. Another 5-10 minutes pass, and a young employee finally comes out to tell me they don’t have veggie burgers. Really? You couldn’t tell me that when I ordered 20 minutes ago or when I PAID? I told her I’m vegetarian and asked for a refund. She took my card, came back, and handed me a gift card for the cost of the meal, saying she couldn’t refund it fully and asked if that was okay. I told her no, it wasn’t okay, but at that point, I was over it and just wanted to leave. How dare they turn my refund into a gift card when it was their mistake? It made no sense, and now I’m stuck with a gift card I don’t even want to use. Freddy’s is unprofessional and unrealistic, and I don’t plan on going back anytime soon.

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Tyler Thomas

Considering how expensive this place is compared to restaurants that offer similar food, I can’t help but be extremely disappointed in always getting a turtle that is 1/2 way melted. There is never consistency in the food. The floors on the inside seem like they have never been mopped before, so I can imagine how the kitchen and bathrooms look.

Brad
Brad

Service wasn’t great. Freddy’s is my favorite fast food burger spot, but this was my first time at this location. I placed an online to-go order through the app, walked in and gave the cashier my name and she said it wasn’t ready yet, but gave me a beverage cup to go get my drink. I got my drink and then sat down near the mobile pickup area. After waiting 25-30 minutes I asked if my order was ready yet, and apparently it had just been sitting on the counter behind a display almost the entire time… The fries and onion rings were ice cold. Disappointing. Not sure why they wouldn’t just call my name when my order was ready, or set it in the mobile pickup area for me to grab while it was still hot and fresh.

S O
S O

I have more positive experiences with the food here than negative, but one thing I can never get past is when I pay for something specific, wait in line for 20 minutes or more, only to have it incorrect. I had to check my receipt to make sure I didn’t order something different than what I received. Nope, you all just made an error. Please, I don’t know if you’re short-staffed or if it was a simple mistake, but if you’re going to have me waiting in line for 20 minutes, at least you can do is make sure the order is correct. And usually I would review my order before leaving the line if, but felt rushed, since it took so long and there was a line of cars waiting.

Michael
Michael

I had the original Freddy burger which was quite interesting. The bread seemed stale and dry which is something I didn’t expect which reflected the score. I ordered onion rings instead of the fries and they were hot and great. I just wished the burger had a softer bun and not dried out. I don’t think I’d return back for the burger but I may come back to try the custard.

Saucy J
Saucy J

Brought my twin 7yr old boys in today for lunch around 11:30am today (4-29-24, order #252) my kids love this place and we usually have a pretty great experience, but we usually don’t come during the day. Anyways, upon arriving the first thing we noticed is that there’s only two people inside of the restaurant eating. Then we noticed that the screens that normally show the menu were not operational. also, we were not greeted by any employees. I happened to mention to the guy behind the counter. Hey, I guess the screens aren’t working today and without apology he said unfortunately, while kind of covering his face and mumbling didn’t give us any options as far as looking at the menu so we decided to sit down and get on Google to find out what we would like to order. The kid was decently pleasant and when I ordered the double cheeseburger, he mentioned he usually gets the triple and we got a little laugh out of it. Which lets me know that I absolutely ordered the Double or else he wouldn’t have made that comment I paid and we went and filled our drinks and sat down at a booth with our ticket waiting to be called. Considering it was just us and one other guy I figured it would be rather quick. After 13 minutes and my to go bag sitting on the counter for approximately 10 of those 13 minutes, I finally went up and put my ticket on the counter, and another young man was busy stuffing fries into boxes for the drive-through asked me was I waiting on a to go order. I figured it was pretty obvious since I’m sitting there with just drinks and two 7-year-olds and we were basically the only people in there but maybe not? I said yes I’m waiting on the only to go order and he said this must be it here pointing to the very greasy bag sitting on the counter. I said oh I guess you guys don’t call the numbers out for the orders anymore? Again, no apologies or any type of customer service, just blank stares and no communication whatsoever. I looked in the bag and felt the cold french fries but it looked like three burgers were in there, and I didn’t feel like taking everything out of the bag and into each box. I just wanted to grab a quick lunch and get home as I’m walking out the first employee Asked me is everything in the bag? I said I hope so after 15 minutes. You would think they would know what was in the bag by now and let me know that everything is in the bag not in a form. A bit annoyed, but also understanding that it’s fast food at lunchtime we left And headed to the house. Upon arriving, I realize that my double bacon burger is a single bacon burger and it is very cold also. Anyways, I do a lot of reviews for a lot of places and I normally don’t do them if it’s less than a three star because I don’t like beating down businesses, but this was a really lame experience. Then I called the restaurant to try to speak with the guy that took my order and nobody answers the phone and it sends me to some type of voicemail service. No thanks! $27.00 for this and a couple kids cheeseburgers?

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Rae Craig

Freddy's generally makes a great burger. However, their customer service is quite lacking. I placed a mobile order, and after arriving to pick up our food, I was informed that it was still being prepared and the server would let me know when it comes out. This particular evening was quite busy, so it was no surprise that the expected wait time was longer than usual. But, after sitting there for 20 minutes, I asked for an ETA on my order....just to be informed that my food had been sitting there the entire time. At this point, everything was cold...the drinks were warm (as the ice had melted), and the bag was still open (indicating that the order was not yet fulfilled). It is generally frowned upon to start rooting around in bags of food that may or may not belong to other patrons, but apparently that is what you have to do at the Freddy's in Keller. Although, I would be greatly upset to find a stranger handling my dinner, all because counter help are not capable of providing effective customer service. At the very least, I should have gotten fresh warm fries and new ice cold drinks...but, no....not unless I wanted to pay them. Needless to say, I will not do this again!!! Cold food and warm drinks is not what I ordered...but it is what I paid for, apparently.

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Marlene Klepikow

Freddie’s in Keller better get their act together. We had carry out and waited forever to order then again to pu and pay. Got home and the order was wrong. Never again HORRIBLE. Nothing but young people who just don’t care!

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Laura Knight

We frequent this Freddy’s often. Seems to be a serious issue with management. Staff seems overwhelmed and unhelpful to guests. Very resistant to make a guest experience worthwhile at all. Today my partner picked up an order from Freddy’s. Went through the drive though to see if it could be grabbed through the drive through, was told it wasn’t ready and that they didn’t have a peppermint shake. The order was placed online for a pumpkin shake, so clearly there was an issue with their processing system. Drive through attendant was short and unhelpful, persistent that order said peppermint shake. It was understandable that the order would not be ready given how short since they order had been placed, but she was instructed to go wait until it was ready and then come inside. She waited 5 minutes before coming inside. Food was already done when she went in but the shake did not get ready until she walked inside and he started making it. He proceeds to bag up the items and seal them even though she says it’s not necessary. He returns to her that he has to do it, since they can get flagged if they get secret shopped. Despite him saying this, when she gets home; there is no second drink. Being in customer service, this floors me that he would mention corporate standards to a customer and not fully complete the order. I return myself after this ordeal to get the drink. I come inside to see two workers clearing doing a task. No greeting. I stand there a solid 30 seconds before one of the workers tells me “someone will be with your shortly”. The guy who I assume made the previous shake is making a shake again. He turns after finishing and asks what can he get for me. I tell him I had a mobile order and it was missing the drink. He stares at me blankly before asking what it was. I tell him it was a medium drink and he hands me a cup and I go to get it myself, after saying thanks. Besides asking what the item was, there was nothing told to me in the means of condolence. I wasn’t expecting an apology, but at least a decent experience. Either get more staffing for this location or get better management. There is always an issue with the orders when we go for one reason or another, and for an employee to mention secret shopping to a customer screams that the standards are not about customer service, it’s about corporate metrics.

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ArrashanX

Where is the 0 stars. They didn’t listen to the order and put onions on my burger and then look at how much bacon was on my 10 dollar burger lol. Will never go here again.

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Kathryn Pippin Sanchez

Waited over 30 min for 3 milkshakes while crew takes selfies. Sunday @ 4pm. Won't come back for someone strictly because of this.

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J.C. Fleming

Not sure what happened. We’ve been waiting at the window for 20 minutes. We love Freddy’s but that was rough!

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Audrey Haddad

It’s the worst burger I’ve ever had… couldn’t finish eating it… it was so disgusting! Like it looks like sheet meat… it’s so thin! Yuck🤮

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Carlos Diaz

Fries were cold and cheese was cold and clumpy. Place used to be good. Shame.

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S F

First time here drove 30 mins to get here , order tater tots, they said no tots today !!!!!!!!!!! How are u going to have a burger spot with no tots !!!!! Really!!!!!!! I want tots!!!!

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Kari Burden

Worst experience ever. Had the girl remake my ice cream and still looked like I should have just went to McDonald’s. Who pays 5.40 for this crap. Will not recommend anyone to go here.

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Mark Haynes

I’m not sure why, but for some reason, the guy with glasses taking orders was very snotty today. I hope he fells better soon.

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Jacob Fisher

$13 for this? There is a pathetic amount of sauerkraut, a hilariously small hot dog, my shake was wrong (for some reason gummy worms were added to it) plus the mustard I added AND fries from the combo were missing. Frankly I'm insulted you think this is acceptable. I could buy a pack of hot dogs, pack of buns, mustard and sauerkraut for about the same price as this one dog. If I ever decide to try this place again I'll update the score if the other food is better but right now I'm utterly dissatisfied and disappointed.

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Heather Caron

I’m really disappointed with my experience. Considering how many employees were around and the empty parking lot on a Sunday, I expected much better service. There was no wait in line, but the wait at the window was incredibly long. How does a hot dog and a frosty drink cost over $12 by themselves? There were so many employees standing around, and hardly any customers. I ended up spending $40 for a burger meal, a kids' meal, a hot dog, and a drink, and the food left me with a stomachache. We took our food to a local park, only to realize there were no napkins, no fry sauce, and no straw. I won’t be recommending this place. I visited years ago and thought it would be a great stop on our way to Bear Creek, but I was definitely wrong.

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Sha D.

Rude! Don’t acknowledge when you walk through the door.. the young black girl and white guy with glasses was just talking to each other and never said anything to me. Just rude!!

Cadie Conner
Cadie Conner

First and last time going here. Can someone please explain to me how I'm supposed to eat this without destroying my truck's interior and also how 2 of them were $14? No fork included. Customer service nonexistent. Took way too long at the speaker when I was the only one in line. I could literally make 10 chili dogs at home for around $6 and they'd taste better and would actually be put together.

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Informació sobre Freddy's

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1471 Keller Pkwy, Keller, TX 76248

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Freddy's
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Destacats

Bona Valoració
4.3/5 estrelles
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Moltes Ressenyes
1482 ressenyes
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Econòmic
Nivell de preus
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ice_cream;burger
Tipus de cuina

Serveis

🍽️ Dinar
🍾 Sopar
Cafè
🍰 Postres
🥡 Per Emportar
🚚 Lliurament a Domicili
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Informació del Restaurant

Estat
Verificat pel propietari
🕐 Horario Hoy
10:30AM-10PM
Valoració
4.3/5
💬 Ressenyes
1,482
💰 Nivell de Preus
$
⏱️ Visita típica
People typically spend 5-30 min here
📞 Telèfon
+1 817-741-9876
🌐 Lloc Web
www.freddys.com
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Comoditats

📶 WiFi Gratuït
🅿️ Aparcament
🌿 Terrassa
Accessible amb Cadira de Rodes
🚻 Lavabo
💳 Targetes de Crèdit
📱 Pagaments Mòbils
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Ubicació

1471 Keller Pkwy, Keller, TX 76248

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