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La Joya

McDonald's

★★★★ 3.8 · 107 reseñas

En McDonald's La Joya, te damos la bienvenida a un espacio donde disfrutar de los sabores clásicos que nos han acompañado durante años. Nuestras hamburguesas y patatas fritas, elaboradas con ingredientes de calidad, son perfectas para una comida rápida y deliciosa. ¡Ven a visitar...

McDonald's

Burger · La Joya

3.8 · 1,398 ressenyes Google
www.mcdonalds.com
Yelp 1.5 (12) Uber Eats 4.5 (150)

Sobre McDonald's

En McDonald's La Joya, te damos la bienvenida a un espacio donde disfrutar de los sabores clásicos que nos han acompañado durante años. Nuestras hamburguesas y patatas fritas, elaboradas con ingredientes de calidad, son perfectas para una comida rápida y deliciosa. ¡Ven a visitarnos y comparte momen...

En McDonald's La Joya, te damos la bienvenida a un espacio donde disfrutar de los sabores clásicos que nos han acompañado durante años. Nuestras hamburguesas y patatas fritas, elaboradas con ingredientes de calidad, son perfectas para una comida rápida y deliciosa. ¡Ven a visitarnos y comparte momentos especiales con nosotros!

Què diuen els clients de McDonald's

Reviews are mixed. While some customers find the food "fine" and the bagel "worth it", many complain about slow service, missing items, and messed-up orders. Several reviewers reported issues with cold food and poor customer service, especially regarding online orders.

Plats populars

bagel fries Hotcakes home style burger chicken nuggets vanilla iced coffee sausage and egg McMuffin

Ideal per a

Ràpid Informal

Tip: Be prepared for potential waits and order inaccuracies. Consider checking your order before leaving to ensure it's correct.

Services

📶 WiFi 🅿️ Parking 🚗 Delivery Accessible 🌅 Petit-déjeuner 🍽️ Déjeuner 🌙 Dîner Coffee
🎯 Casual 👥 Groups

Preguntes freqüents sobre McDonald's

McDonald's es troba a 401 E Expressway 83, La Joya, TX 78560, La Joya.
McDonald's ofereix cuina burger.
McDonald's té horari d'atenció. Consulta el perfil per horaris actualitzats.
McDonald's ofereix els serveis següents: menjar al local, per emportar, lliurament.
Els plats més recomanats a McDonald's segons les opinions dels clients són: bagel, fries, Hotcakes, home style burger, chicken nuggets.
McDonald's és ideal per a menjar ràpid, informal.
Reviews are mixed. While some customers find the food "fine" and the bagel "worth it", many complain about slow service, missing items, and messed-up orders. Several reviewers reported issues with cold food and poor customer service, especially regarding online orders.
Be prepared for potential waits and order inaccuracies. Consider checking your order before leaving to ensure it's correct.
1,398
Ressenyes

Opinions de McDonald's La Joya

3.8
1,398
5★
50%
4★
19%
3★
11%
2★
4%
1★
16%
E
Eric El Niño

As soon as I walked in I got greeted by a young man. I felt so welcomed. Food got to me in less than 5 minutes. Keep it up.

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Sharon Kennedy

Great service. Friendly staff! Good fast food. Love the fries! Clean, modern, with game tables and monitors for the kids to have fun😊

B
Billy Martin

The guy that took our order was great and awesome. Food was so good and the new seats are super comfortable.

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Alicia Araceli Alfonso

The place is very clean. I love that there are healthy options on the menu. I also enjoyed the ambient music. Overall a very pleasant dining experience for me.

M
Mauro Sierra

This location is great. Its always got speedy service and for the most part they always get your order correctly.

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Patricia Lyann Ramirez

My kids love it 💓

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Sue Diericks

Very early Sunday morning, minimal crew, and a couple of cars in the drive-thru. Food was hot and accurate, and the wait was minimal

j
justin lerma

honestly the best mcdonalds ever. The managers do everything they can to make the customer happy even though some people cannot just leave happy 😔. But they go above and beyond to make sure their employees meet certain standards. If you go during graveyard dont expect to get your food fast theres only three people in there be patient. And busy hours are when school is out. You would be surprised how many mothers take their kids to get all their food there now thats unhealthy. But the place is great they really try and no I am not an employee nor have I ever been one

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Juan Salinas

Unbelievable.Never had I never had a most fast food ever.had 12 cars infront.went inside 4 peps going out side ordered got drink came back.Your order Sir . Perfection at it's best. Who ever is running this group.love y'all.

J
John H. Clopton, II

I visit once or twice a week, and it is always very clean. The food is freshly cooked, and is a higher quality than the McDonald's of a few years ago. I used to just see it as an inexpensive fast food restaurant, but the menu has been nicely classed up. A couple bucks more than I was used to spending at McDonald's, but it is worth it.

A
Alan Padilla

Open 24 hours a day and serve breakfast all day. They have a service where you can order with your mobile phone which I haven't tried yet. This McDonalds has a double drive through service Lane to speed the service when it's busy. I have mostly been to this location at night and it seems very calm and clean. Cashiers were nice.

J
Jazmin Gonzalez

Places a mobile order and changed it from drive through to counter last minute and they were very accommodating. The food was fresh (even the fries) 🍟

A
Allie War

All i gotta say is...☕️ McCoffee! 110% And maybe some Nuggets every once in a blue moon... My last visit was large coffee, prepared my way & Sausage Bisquit...not bad BUT they didn't add the grape jelly...Bummer, I did ask for it! I still enjoyed my breakfast 😋

M
Mercedes Rodriguez

Best McDonalds in the areas. Staff is friendly down to earth professional. Now, they are a very busy fast food resturant buisness so they don't always get the order correctly that's truth yet Jacob man, he's the man there for certain. He makes sure when he hands you the items that it is the correct order that was placed. Gives you your drinks with just enough ice not overly with the ice, giving a person the ability to have a refreshing drink. Friendly people beings working there most certain. There is another young Hispanic young man that works there that also is efficient with the meal orders placed. That's the to go MickeyD's. Their mocha coffee's close to starbucks you can get on a budget lol oh and the tea! Tastes like refreshing tea not dirty water

V
Vanessa Guerra

Love going to this place to get my iced coffee, since they added curbside here I haven't chosen any other option to pick up my coffee and food

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Norma Salinas

Service is fast, food is done correctly and hot when given out. Customer service is better than other McDonald's in other states.

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Ramdodo Bird

The food in this McDonald's is good just that the place is usually full and you have to wait in line inside. The drive thru is even slower most of the time it takes about 20 minutes for just one thing you ordered and they also get your order wrong most of the time if there is a long drive thru line. Inside the place is nice and clean and has restrooms and a kid's area with some slides. Overall everything is good except for the wait times on busy days.

Luis Hernandez
Luis Hernandez

Good fast-food. Waits are usually pretty bad at this location.. but the food usually comes out perfectly. Not else much to say.

ValGar Tx
ValGar Tx

The bagel is so worth it, I would recommend it. Also the bagel was picture perfect when I got it out of the bag

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Dago Jr. R.

Food is fine nothing special. The services is slow at times. I do like the inside just never have time to get down. My only complaint is the drink variety. They need more options.

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Dago Jr. R.

food is fine nothing special. The services is slow at times. I do like the inside just never have time to get down. My only complaint is the drink variety. They need more options.

C
Claudia J Coronado

Please the mobile order and precise coffee instructions my coffee and another coffee that I ordered were both incorrect we came in to ask for a fix and again they weren't able to get it correct again so it for the third time finally we were able to get it to a decent amount of what we asked for in the first place.

J
Jason McNeely

It's alright. It's a McDonald's so there really isn't much of a difference from others. However, they do tend to mess up my orders almost everytime. Which is why I gave it a three star review.

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Joe Gonzalez

Half the time they get your order wrong. At least they correct it. Come here at certain times only.

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Dianey Garcia

Keep getting annoyed of always asking for pickles and always give me legit 1 pickle and ask for extra ice and couldn’t do that

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joe gonzalez

Asked for large drink and large fries, i get large drink and the large fries container with what seems small fries quantity 😑 I'm pretty sure the printed fries don't count...

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Raymundo Rodriguez

The food is as you would expect from any McDonald's. The drive-thru is too slow during rush hours. Make sure to check your bag for ketchup since they have a tendency not to put any in the bag. The mobile up is OK once you figure out where everything is. Ordering on the app and selecting curbside pickup is a hassle. They take forever to deliver the food to your car. They make the food right away, but they don't have a dedicated person to bring out the orders. After waiting quite a while, I went inside to see what was going on. They had the food ready just standing there forgotten. They handed it to me with a sorry for the inconvenience and went back to what they were doing. Don't order curbside pickup.

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George Lopez lll

Drive thru guy/woman was rude, looked very unhappy. Didn't get no ketchup or straw for my meal had to go back to get some. Good was good.

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Ronald Pratt

Had to wait almost 20 minutes for my curbside order. Then went inside to pick it up myself. If I wanted to go inside, I wouldn't have ordered curbside.

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Juan Garza

They never have hot moca. They just gave me my money back without any Im sorry. I always have to wait for my food longer than I have too.

D
Dyana Benavides

Since when sprite sounds like fries . Messed up order

M
Mike Salinas

Staff dont care about customer service not well trained and they seem to be annoyed if you request for them to correct your order even though they messed up. Food is good and fresh.

R
Reminder to stay hydrated!

Waited half an hour at their 10oclock rush. Was nice how cars cut the line. During ordering they made my meal a combo without me asking for fries or asking to combo. Told her it’s not a combo. They do this all the time! Shady theft. If I want fries I will order it. Girl handed me the wrong soda. Is diet Dr Pepper a thing? If it is it was super bitter and very carbonated flavorless water. I asked for a regular coke. Lid squished on wrong and worker looked mad. I think the condiments are squirted proportionately right? Wrong! I paid 6 bucks for a mustard sandwich. Idk how. Gross! Had the quarter pounder deluxe with bacon before.... never noticed mustard. It was overpowering. Didn’t drink the soda. The saving grace of the burger was the bacon... that and after half hour and 8 bucks I was going to force myself to eat it. I needed food and sugar after working a double with no food. What I got was trash.

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Jared Velez

McDonald's with what you'd expect. Be careful, however, since some workers were talking and drinking Starbucks and taking a while to make orders. My order took over 30+ mins so be advised

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Norma McKee

The Apple pies were burned then they give us the holiday pies to replace the Apple pie, which I dislike. My husband's burger was super greasy which he did not enjoyed. Plus, when I refill my drink the drinking/soda was super dirty...I couldn't help picking at the kitchen and I noticed no adult supervision, it was full of teenagers all laughing not paying attention to their tasks. They need a vet/ experience manager to supervise them! I always have memorable and great experiences,at McDonald's all the time, but this time it was the exception. Very disappointed!☹

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Maricruz L.

The first time they didn't add whip cream to my frappe and failed to mention that they were out.. Common courtesy indicates that they should, at a minimum, notify the customer that one of their signature ingredients for said item is not available. Tried curbside pickup and I waited 20-30 minutes for a frappe.... After the first 10 minutes a vehicle parked next to me and their order came out right away and the employee didn't even bother to greet me or inquire as to why I was still parked there... 2nd time around, I had to get their attention so they can finally acknowledge me.

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N Rosales

I appreciate McDonald's being open on an Easter Sunday but, we just had a long day fishing at South Padre Island and decided to pick something up for dinner. We didn't have a good experience because first of all the Young lady on the drive through speaker didn't understand what we were ordering. Second and worst thing of all were the home style burgers they were served very bad. They were drenched in mustard ,salt, and pepper almost as if it was purposely done. Managers!! Please hire mature people that will take their job seriously and not play around with our food. Thank you!!

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David Hernandez

I just got this, why does my Mcflurry look like this?

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Esmeralda Natalee Vida Torres

The double cheeseburger that my daughter ordered was really low quality.. I mean it's McDonald's but at least try... The people working the drive thru that took the order were unprofessional, again I understand that it's McDonald's but common courtesy is not so common these days...

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Beth Moore

The place was filthy Friday night. All the tables were dirty with food left on them. The garbage was overflowing and there was blood on the door. We only noticed that when we left. The fish burger was cold. The fries were hot. the young lady who brought it to our table was very polite.

Luz Alvarado
Luz Alvarado

I rate this McDonald’s a half a star because I ordered a shake and they took too long and by the time I got it it was already melted

Pedro Villarreal
Pedro Villarreal

Alr listen the food at McDonald's is amazingly good but my problem is that every god damn time I order here they mess up my damn order. It's like I ask for a plain double or normal cheeseburger and then they give me it with everything I didn't ask for on it. And I know that they make burgers in advance to make the time for us to get our food faster but I'd rather wait and get my food right than get it fast and have it wrong. The condiments on the food added to the burger just honestly makes me want to puke up the food out and I am mostly talking about them onions they make me absolutely sick. some of y'all would tell me to ask them to fix the burger but some of us aren't that talkative or we don't like to speak out so I don't and I know that's my fault but cmonnn I should get the food right the first time. I mean this with the utmost respect to y'all workers but please try and get our order right I try to make it easier for y'all to make me/others a plain with nothing burger but y'all just make it harder for yourselves and add everything on it so, please just try and get outlr orders right before handing it to us thank you

zombieman49
zombieman49

Always take forever when making online orders, curbside GOOD LUCK. Service is horrible and every since the remodel the soda has never tasted the same. Horrible place, GO to any other McDonald's.

N G
N G

An order for only Hotcakes taking over 10 minutes for curbside on a not busy time. Had to get down and ask for them. Hotcakes were soggy, probably because they were ready 2 minutes after ordering.

Mirna Navarro
Mirna Navarro

I ordered a home style burger with cheese and and extra pickles this is what I got. The meat was all in pieces no pickles and mayonnaise was only in one corner of the burger. Nothing to do with what I ordered. Very disappointing experience 😞

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Yahaira Z.

horrible management I asked for fresh fries caught an attitude real quick made nasty comments to her employees also has the nerve to come and curse me out because I asked if they could rerap my burger

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Yahaira Z.

horrible management I asked for fresh fries caught an attitude real quick made nasty comments to her employees also has the nerve to come and curse me out because I asked if they could rerap my bur…

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Mario O.

Missing items slow service and they gave me a hi c that straight up dog water how are y'all gonna do this each time

M
Mario O.

Missing items slow service and they gave me a hi c that straight up dog water how are y'all gonna do this each time

M
Mario O.

Missing items slow service and they gave me a hi c that straight up dog water how are y'all gonna do this each time

I
Isabel's Life 504

They moved me to side and waited for almost an hour and they never gave me my food they kept giving everyone there food first but ours and they had given us our drink and they turned ugly because of long they waited so we had to go in and tell them about the drink and the amount of time we arw waiting and they were like and what are u missing well food obviously and they just ignored bad service not forst time it happens

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Jesus N.

They were slow and sloppy, they forgot to give me a cup I had to ask for one , fast food wasn't so fast took like 10 or 15 minutes to get my order which was just niggets 🤷‍♂️, they need to improve on customer service and marking fast food "fast"

M
MyanCam

This McDonalds has very rude employees. I do not feel comfortable coming to this certain reataurant.

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Juan Salinas

This plave really grinds my gears. You order a plain burger and they give it to you with everything. Then you drive around again, they tell you to go to the window, and the window person says "otra vez?" MF, get my order right the first time amd I wouldn't be here otra vez. Post up Ronald McDonald. 1 star is being generous. I've experienced these issues several times.

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juan alaniz

Lines to long takes forver to order and get your food for being fast food and they never have ice cream seems like just my luck everytime i pull up they say the ice cream machine is broken

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Elizabeth Cantu

Drive thru girl who gave me my order was rude. She Definitely has an attitude problem. If you don’t like your job just quit.

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Elijio Flores

Drive thru takes forever, and they forget about you being in the parking lot waiting for the order You walk inside to ask about your order, and everyone is joking around, nobody bothers checking if there are customers waiting outside for the order

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Florencio Uribe

It was an awful place the yelled at a elder man who some type of problem he wanted his order because one of the lady's got it wrong and couldn't accept it but other than that everyone else was a good person but very bad customer service

j
jenjen6661

This is the worst place ever!!!!! I asked for an iced coffee and the guy at tue drive thru was like yeah if you wait 20mins. Cause that's how long we're going to take. What kind of service is that??? Was that some kind of joke?? You people give the worst service.

A
Angel R

They take forever to prepare a meal, if they know that is a busy time. Hire more personnel, also if you go around 10am they will not serve you breakfast, even if the website says till 11am, do your self a favor and just head to Whataburger.

M
MARTIN FLORESA

The drinks were like with out gas and it had a bad teast and my mom got mad and said that this place it is not my time to waste and the McDonald's from walmart is more better if people read this go to the McDonald's from the walmart and there's no roude people than la joya McDonald's but walmarts McDonald's are the best

s
sidronio perez

Bad customer service and super slow, I love McDonald’s Coffee I don’t know what’s wrong with this store in particular but there coffee is horrible. I’ve been there several times thinking probably they just got it wrong the first time, then second time and then the last the third time. Not the same taste as other McDonald’s coffee. Now I prefer to go to the McDonald’s inside Peñitas Walmart because they do have the real thing. Best coffee ever there at the McDonald inside Walmart.

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Rosie Vera

They have the worst service over head-set I had to say hello 3 times before I got a "how can I help you" then I place my Order and then ask for a ice cream cone and they said "oh the machine is broken" I said "still broken after 4 days of not working already" they said " it was working but breaks down around 12am every night we don't know why." like really just say you don't want to sell ice creams passed 12am then or u are cleaning the machine everyday at this time. 6/8/16 Came again and these ppl don't pay attention to what you request they always give you old and cold food so I ask for everything made fresh and don't mind the wait yet the still give you what they want to not what you ask for...I seriously wish there was another McDonald's closer to where I live to hopefully get better service there:-( disappointing I have been in line for 23 mins already and I didn't end up getting my order till 33 mins after I ordered my food

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Jane Doe

I've been here twice in the last week. They took over 45mins from the moment you order till the moment they till you" can you park at second window" where I have to wait litterally another 20 mins. And the sad part is they never have lunch ready at 11:00am they don't care if you've been waiting they'll make you wait more. And if you tell them they got your order wrong 6 times they'll make you wait longer and give you attitude. Youre better off just paying you money somewhere else because this is unbelievable .

1
1

I went to order on the screen and never have paper i had to ask for my order and was incomplete they forgot yo give me the drinks i want again and they forgot another drink and i order a large fries and they give me just a a few fries it look like a small

C
C S

Awful service. I don’t mind waiting for my order, but I do mind if i’ve waiting 15 mins and receive my order wrong. ALWAYS ASK FOR YOUR RECEIPT! You're guaranteed to receive your order WRONG every time! If i could give negative stars i would. Take the extra 8 min trip to the Mcdonald’s at the Walmart in Penitas.

j
jonathan trevino

Went thru the drive thru and asked simple questions and got "mhmm" answeres and got an attitude response as well for asking if that was a yes or a no. Also I've heard profanity from workers outloud and they ignore customers standing in line. Sad really, just a couple of months ago this was my favorite place to come and socialize with family and friends. Now I can't even take a bite from my food without hearing a ruckus from employees. Would really appreciate if this could get fixed.

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Margie Gonzalez

The staff is rude and apparently doesn't want to work. Waited over 30mins for a simple order that should have taken no more than 10 mins at the most. Worst service ever. If I could I would give 0 stars.

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Familia Esquivel

Very bad costumer service I ordered the bundle box and they literally just threw the mayo in the spicy burgers and the bread was folded I didnt even eat them they looked discusting worst mcdonalds ever I had some bad experience in the past in this same mcdonalds the only reason I go is because it's the closest one we have to my daughters school

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Shonda Hawkins

The employees are bad for business. Ordered a double hamburger, got home and found one patty was actually a half patty, like it was half eaten! I mean, the grill person should have definitely corrected that befor putting on the line!

D
Delfino Alanis

Horrible customer service with bad attitude.then took about 35mins to got our food and once we got it we were missing like half of the order so we literally had to wait another 20mins and if my wife wouldn't have gotten off to complain we probably would be there for another 1hr because they weren't even making our food they were getting everyone else order ready.i saw and heard when they took out food from someone else order to complete ours. Worst McDonald's in the rgv by far

F
Frances De Leon

This restaurant is the WORST McDonald's there is!! Service is horrible and they NEVER get anything right. Restaurant choices are limited in our City, but I'd rather visit ANY other place than this sorry excuse for a restaurant. Management is unprofessional At Best!! I literally almost had a fist fight with an employee through the Drive-Thru by the name of Shayla. She had a mountain of makeup on and at least 6 hickies on her thick neck. If it wasn't for my 3 year old grandson being with me, I would've undoubtedly knocked her out. We're a family that love our McDonald's, but this specific location is an embarrassment to it's name. So sad!!!

Y
Yuseth Garza

We were all having a great time then this women comes up to us saying to leave due to the reason it was closing time yet she only told our group but not to the other ppl I saw which was really rude and honestly it's never happened before it wasn't even closing time it was still 10 min left and even if it's after 11 they never told us anything before but the way the women said it was just mean

Y
Yesenia Hernandez

I can count how many fries are in my bag. Why they do that? They have horrible employees that look like they don’t wanna be there, and I get it but if you don’t like this job get a better one for you. They don’t even say Hi or thank you they just get the money and keep moving bi*** wth and they take their sweet time its a damn FAST FOOD RESTAURANT!! Smdh.

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Maggie Acosta

DO NOT recommend!!! Second time I go and just for a mocha frappe they took 30 minutes while several cars go by and FINALLY when they bring it it’s wrong and employees giving us attitude for trying to get the correct order we paid for!!!! By the way I’m not the only one it happened to someone was waiting alongside me for the same order which was a DRINK!!!!

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Danny

Y'all need to get your employees on check. Everytime i order something im always missing something in my order. Today I ordered 2 qtr pounder plus some other stuff and didn't get both of my qtr pounders...i did pick up at counter thinking my order would be right. But there's always something...

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Lon Ando

La Joya Texas McDonald's refused me a small water cup ... While their childish employees were dancing and munching on fries and the two to other employees we're vaping/smoking inside

H
H

I called and asked if they had milkshakes and they said yes. So I went and they told me they didn't have milkshakes.. they need to make up their f$#@@ mind about what they say and know how to tell the difference between strawberry and vanilla and they also need better workers and a new manager they su$@#@.

R
Renato Valdez

Food sits there for ever, they put a sticker on it and stop timer so they don't look bad on waiting times, restaurant although remodeled looks disgusting, tables dirty, trash overflowing, soda fountain nasty the list goes on and on, talked to store manager several times to no avail.

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Cassy R

Always some excuse to not service you. It’s a 24hr branch & they say they’re closed or don’t open until a certain time. Or they’ll say they aren’t serving breakfast until like 6 or 7. Last time they tried to turn us away saying they were closed but we had already placed our order through the app & they didn’t know how to cancel it

A
Andrew C

Usually I like this place and I enjoy to come here. But there is one employee that has made me hate this place. Her name is Cassandra. She is as rude as a rude can be. For some reason she hates people ordering coffee and ordering in Spanish. Even her coworkers are annoyed with her way she treats customers. I know that if I walk in and see her, I will be taking my money somewhere else.

R
Roy Garza

Went by drive through to get a number three breakfast combo with coffee today. I ended up with extremely burned coffee and an over cooked breakfast sandwich. The biscuit was over baked and rough, the bacon was burned and black in some areas. I called and talked to the manager, Lizbeth, and her response back to me was that she would “drop the coffee” and thank you. Wow!! Not the response I expected. Avoid this place unless you like “well done” food items.

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Franken Berry

I dislike giving bad reviews,but it has been one thing or another with this McDonald's. Today marks my 5th time I have gotten bad service. It has become the standard to wait over 15 minutes for an order. This time I placed my order ahead of time, to prevent the wait. Still waited for 20 minutes. My chicken is soggy, as well as the fries. In my previous order I decided to get my money back only to be treated horribly by the manager. I work in the food industry and it saddens me to see the state the La Joya McDonald's is in. Sorry for the review, I just don't want to be treated horribly again. Edit: A year later and this place only got worse. Awful customer service. Your being rushed, they assume your order for you. It's in need of help bad. There will always be something wrong even when ordering it the way it comes. So beware.

A
Anali Quintanilla

You would think curbside would get attention too. But no. Waited for my bfast 20 +minutes & nothing. Turns out they had a rush hour. Don't they every morning!

L
Lopez Lopez

From all the mcdonalds I have gone to this one is the worst and everytime I go there there's always something that goes wrong in only THIS mcdonalds

M
Michael Williams

I went to this McDonald’s around 1:30 AM and I ordered a 40 piece chicken McNugget, there was no rush or cars in the drive thru. They told me they just got through a rush before I came and after I had paid, they had me pull up to the very last window. They gave my food to me fairly quick and the nuggets were extremely cold, had no flavor and one nugget had something crunchy in it and it felt like I was chewing on a bone. A few hours later, I became extremely sick and was throwing up. All other times I have went, the food was great but this time was horrible. If they had a rush, the food would be hot and fresh.

W
Wueris

This McDonald's is so bad. Make sure your order is correct before you drive off because they always get something wrong. The customer service is so poor. The only reason I didn't stop by Peñitas McDonald's is because this location has drive thru to order the store deals. Also, I ordered fresh and they told me to drive forward and made me wait for my order. When I received my order, it wasn't even fresh. The fries were so old and terrible. Also the sprite has an after taste. Clean your machine.

E
Edgar T

Didn't get my order right nor got it corrected AFTER I mentioned the error (drive thru) that there was a meal I asked for...after receiving the receipt there was a meal I had NOT requested thus wasting 10$ more. After notifying the error to an employee inside (had to go to the 2nd window to wait for the order) they got the manager/supervisor? But was left thoughtful of what to do with my issue, so someone else steps in to help this supervisor as he was clueless, and asked me if I wanted a meal of equal value because they did not want to lose the sale they've made, that's just sad. This is a terrible way of "fixing" an issue. I work at a fast-food restaurant and WE (wage workers up to the GM) do not hesitate to refund our guests with a mistake WE make!

E
Ellen Ripley

I understand that work sucks, but when the management is lacking it makes the environment worse. I go here for my morning coffee n maybe a biscuit, now IDK how it is in the afternoon, but they really are awful and they keep getting worse. They don't want you buying there. They will stop taking orders by going silent even if it's 15-20 min for breakfast to be over. They talk over you or rush you with the worst attitude ever. I get life is hard but to always forget sugar, creamer, burned coffee, cold or forgotten food/items. The basics of a restaurant. If your coming here make sure to be aware that something will go wrong and it stopped giving a decent restaurant experience. All around horrid.

M
Mike “Mikeflos Gaming Channel” Flo

I had to repeat my order more than once, my order is so simple and yet they still get it wrong. My order was just buy one quarter pounder get one free. Both of them just plain with cheese, ketchup, and home style mustard how can you mess that up? These people want to get paid in the 20 an hour range but yet can’t get a simple order right. Pathetic

C
Claudia Olvera

Always get my order wrong, I guess since they are all kids don’t care or they aren’t trained correctly. Unfortunately my husband keeps going but when I order I prefer to drive to Mission. They don’t understand the difference between unsweetened and sweet.

E
Enrique Iracheta

I had to tell them about my order 20 mins after ordering and it was still not done, it was only a frappe and a cookie, what’s so hard about that! All orders were coming out except mine, and the self order screens are always out of paper so you never know what’s your order number.

A
Amanda Chapa

Extremely bad service, they tell you they have the product you want later they tell you that they do not. Do not matter if it's full or not, this McDonalds always mess up my orders. They are supposed to stop selling breakfast at 11am, I already went around 3 times in the mornings at 10:30 and they say they don't have no more breakfast. Horrible managers, they are very rude and got very bad attitudes. It is very slow and always mess us my order every time. One time I ordered two beverages and it took them 30 minutes to tell me they don't have that flavor so I told them another flavor and It took them 20 minutes to bring them. I was waiting there literally for an hour just for two beverages, that is ridiculous.

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AXELFABIAN 281

I had just gone to mc Donald's for breakfast and find out that there's hair in my breakfast meal😨

Claudia Rivera
Claudia Rivera

I ordered on the mobile app for breakfast, was charged for the order and drove to pick up my order. when I get their they tell me my order was not ready because they get the order when you arrive and that they don't sell breakfast no more . Well then why in the mobile app would you still take my order, charge me and make me drive 15 mins away 😡

Raquel Solis
Raquel Solis

Over an hour to get order and counting! This is not the first time either! Terrible! What is it? The organization? If you’re told to park and then see other customers leaving and you are still parked? Then you go ask for order and no one know whatbis going on and you call and no one answers the phone anyway!

Brianda M Lopez
Brianda M Lopez

Very bad I ordered my daughter and sons grinch meals over an hour ago and I get a msg one hour later they canceld my order already Been charged from my credit card right when I was about to pick it up, they were still selling grinch meals. I was right there and they told me that they ran out.

Mia Perezz
Mia Perezz

Menu screen said no ice cream and no frappes available but when going to the next window they gave out a frappe for a customer and I asked and they still said it wasn’t available.Everyone was in a really bad attitude.

Maria Gonzalez
Maria Gonzalez

My coffee was tasteless, I ask for 8 sugar and 5 cream and the coffee did tasted that it did had no sugar.....and they weren't selling no breakfast at 4:38 am......

Andy Alvarado
Andy Alvarado

Man I just stop in this McDonald's like on 515 o'clock can you belive they don't have no pancakes and no bisket s for breakfast and the lady in the window tell me with attitude like it's my fault I jst to stop and buy food here but after this no no more and today its my day morning September 22 at 5:15

Luis Garcia
Luis Garcia

Terrible service. They messed up my order, then refused to exchange it. Instead, they took the food I PAID for, threw it in the trash, and gave me NOTHING back. No refund, no replacement, just a “credit for another day.” Why would I ever come back after being treated like that? They basically stole my money and wasted my time. If you value your money or your order being correct, don’t even bother ordering here. Absolute joke of a business.

Ove Ramirez
Ove Ramirez

Worst burger I’ve had from this place. Probably people don’t want to work late. Might want to think about rotating your crews. 08/25 again lackluster service, manager won't even take the call. They won't even admit they screwed up. Everything was cold and soggy

Faviola Soto
Faviola Soto

Worse service ever..... Mgr melizza was only focused on drive thru which she kept looking at front end saw people but never helped cashier......my order was cold they never took out .....mgr melizza told the cashier that order has been there long time but she didn't do anything Abt it.....which ended up being my order ...... Why be mgr if dnt even knw how to do ur job.....

Angelica Zambrano
Angelica Zambrano

DO NOT EAT HERE! Went in expecting a delicious sausage and egg McMuffin only to get a meal I wouldn’t even feed the stray dogs in my neighborhood. My egg had some green slime inside that I consumed and got sick for 4 days with diarrhea, vomiting, and fever. They gave me a replacement McMuffin that I took to go, it was the same if not worse quality. Honestly if your feeling daring and want an excuse to not go to work for a few days then eat here but if not I would highly reccomend taking your business elsewhere I’m surprised this place is still open and operating.

Linda Falcon
Linda Falcon

Requested fresh chicken nuggets and fries when I ordered, when I paid for my food I asked fresh? Girl said yes! I checked order in front of employee and the nuggets were cold they were not even warm. She instructed me to drive to stall #2 , and wait for fresh order. We waited 15 minutes they came out with order. I checked the chicken nuggets and again COLD chicken nuggets. This is insane customer service. I went inside and told employee my issue and he said they would make them fresh. We waited another 10 to 15 minutes and finally an employee with black shirt came out to deliver my nuggets. He seemed upset because all he said was here you go and left. No bother to say sorry for your experience. He had the attitude on top of our bad experience! We were the one's that suffered the bad service and THEY EMPLOYEES FEEL THEY WERE WRONGED.

Yasitie Hernandez
Yasitie Hernandez

It’s always a hit or miss with their vanilla iced coffee. This time I got served basically milk. Also got stared down real ugly by the person at the window giving me the order. No customer service what so ever.

Bianca Salinas
Bianca Salinas

prioritize quantity over quality. dont care about their customers.. you can tell these nuggets were left over from a past order, and they just put on fryer to heat them up again to give out so they don't come up short on merchandise. whoever thought this was a great idea, hope u get that same treatment

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McDonald's
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Informació sobre McDonald's

Com arribar

401 E Expressway 83, La Joya, TX 78560

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McDonald's
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Destacats

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Moltes Ressenyes
1398 ressenyes
💰
Econòmic
Nivell de preus
👨‍🍳
burger
Tipus de cuina

Serveis

🥞 Esmorzar
🍽️ Dinar
🍾 Sopar
Cafè
🍰 Postres
🥡 Per Emportar
🚚 Lliurament a Domicili
🍴 Menjar al Local
🚗 Recollida a la Vorera

Opcions de Menjador

🍽️ Menjar al Local
🥡 Per Emportar
🚚 Lliurament a Domicili
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Informació del Restaurant

Estat
Verificat pel propietari
🕐 Horario Hoy
Open 24 hours
Valoració
3.8/5
💬 Ressenyes
1,398
💰 Nivell de Preus
$
⏱️ Visita típica
People typically spend 10 min here
📞 Telèfon
+1 956-580-0339
🌐 Lloc Web
www.mcdonalds.com
📋 Menú
Veure Menú

Comoditats

📶 WiFi Gratuït
🅿️ Aparcament
Accessible amb Cadira de Rodes
🚻 Lavabo
💳 Targetes de Crèdit
📱 Pagaments Mòbils
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El Barri

Ubicació

401 E Expressway 83, La Joya, TX 78560

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