waited over 30 minutes for 3 meal combos. Team is all over the place no cohesive leadership. Sauces "forgotten" all the time because they don't check orders before sending them out.

Robert Levenant

I ordered a meal with a milkshake. They brought the food and tried to tell me I could come back another day for my milkshake. When I asked why, they said they had just put the mix in and that it might be a while. I said that's fine. Not two minutes later, another worker came over with my shake. Crazy

Roy Horton

Long review alert. I went today for a makeup visit, the night before my food was not right. Well guess what the next night, it was the exact same which means "Houston we have a problem". Although the manager Sam was very courteous and helpful, the quality of food is still not to standard operating procedure. I have been a customer at this location for 6 years, so I know what good taste like. Ordered 2 Burgers plain all the way. I got a soggy, lettuce withered sandwich. Also got onion rings( half cooked). The only highlight was the strawberry shake, so I will have to get my burgers from In/out and my shakes from here. Please review the playbook for operating a whataburger, don't allow and short cuts and be what you are supposed to be. "What a burger"

Cynthia

A larger woman who i think was the manager and a younger thin woman walked up to the front as slow as can be and we're both talking to each other before they even acknowledged us. We told them we had made online orders and the larger lady screamed to a boy in the back that we were there. The young Hispanic boy came and handed me my bag and went back to the back. We waited for almlst 15 minutes inside our semi after making order in the app before going inside and waited another 15 to 20 minutes for our food after going inside. We ordered a #2 meal large, honey BBQ chicken strip sandwhich MEAL Large, and the buffalo ranch chicken strip sandwhich by itself. I didnt even get my honey BBQ chicken strip sandwhich. I didnt check my bag because they took forever so I figured they gave me everything but they didnt. I drive a semi and cant just drive as much as I want. Im exhausted from work and wanted something quick to eat. I want my money back for the sandwhich I didnt get. Im not sure what is going on but they had full staff and it was dirty, the drinks were flat, the dining area was messy and it smelled like sour milk. The vooking are in the back was an absolute mess. Disappointing. I cant even go back because I only get a certain amount of time for PC. So either I get my money back or im missing out on money because these people. Someone needs to go and speak to whatever manager was there because they ought to be disappointed. Order #2072996 11/22/2025 6:32 pm.

Arthur Albiez

I spent 20 minutes in the drive through and there were only 4 cars ahead of me. I asked for no mustard but there was a trace of it on my burger and I hate mustard. Long waits for food seems to be very common at any Whataburger I've been to ever since the aftermath of Covid-19; they just never recovered, or maybe it's the crummy new ownership.

max speer

We don't normally come to this location, because the service is poor and the dining area always needs attention. There was trash and french fries on the floor. We wiped off our own table. There was no one tending to the dining area. It's better to drive farther to the location in DeSoto.

Brandon Scott

Any Whataburger fan who has visited a drive through has probably grown accustomed to longer than normal wait times for the trade off of higher quality food. This location has busted that myth with my last few visits. 20-30+ minute wait times in the drive through are the new normal with old and hard fries and burgers that are lukewarm at best. I can't recommend this location in good conscience to anyone who values their time, expects quality food or doesn't like wasting their hard earned money.

I had a very disappointing experience at the drive-thru this evening around 6 p.m. I pulled up and was told to wait, but no one took my order for at least 5-6 minutes. When my order was finally taken…

I had a very disappointing experience at the drive-thru this evening around 6 p.m. I pulled up and was told to wait, but no one took my order for at least 5-6 minutes. When my order was finally tak…

Bro...where do I begin? It never fails, it takes FOREVER for them to make your order. When you get your order it's cold. The workers sit around like it's social hour. Oder online they don't start mak…

Quite literally the worst service ever. Place is an absolute joke. No coffee, no tea, all the fountain drinks were out. Bunch of kids running the show. Get a grip!

Quite literally the worst service ever. Place is an absolute joke. No coffee, no tea, all the fountain drinks were out. Bunch of kids running the show. Get a grip!

Quite literally the worst service ever. Place is an absolute joke. No coffee, no tea, all the fountain drinks were out. Bunch of kids running the show. Get a grip!

Maybe is just this location(Lancaster by the Walmart ), but is whataburger considered fast food ?????? There's nothing fast about this location. The line can be empty, short or long , and you'r…

Maybe is just this location(Lancaster by the Walmart ), but is whataburger considered fast food ?????? There's nothing fast about this location. The line can be empty, short or long , and you're st…

Night crew sucks never gets the order right and soda be carbonated they can tell the drinks are no good but still serve it good always cold nasty waste of time and money get a crew that cares abo…

bro I literally waited for 30 minutes for a burger & fries. I usually don't write reviews in general but they need new management or something

Christofer Leiva

Worst, they move slow taking 1 hour to order a burger and some fries wait in line a good 45 min to get old fries, when I asked for new ones I get older ones thrown upside down in my bag. They are all rude and slow!!!!!!foods nasty waisted money. Tooooo much mustard!!!!!

Dorian Yearby

They didn’t even cook my food.

Breana H

My entire order was incorrect. Only two of the burgers had cheese, even though I paid an additional $0.60 per slice and should have received it on all of them. I am extremely disappointed and frustrated that I waited in line, was rushed through ordering, and still received incorrect food. I had been out all day running errands and came home exhausted, looking forward to a meal I believed was prepared properly. By the time I realized the mistake, the store was already closed, making it pointless to return. Food is expensive, and money is not easy to come by. This situation is unacceptable. I understand that it’s Christmas Eve and employees want to get home to their families, but customers still deserve accurate orders—especially when we are the ones supporting the business. Please do better, Whataburger.

George Freeman Jr.

Placed order for breakfast 35 min before a meeting and never received order because I had to make this meeting. It's shame for 2 tacos they can't get it right. Breakfast food should be ready and to serve people. There was enough staff just bad organization and no respect for people time. It sad I can't spend money on my own community due to lack of service.

andrew alba

Waited an hour for an online order, ordered a shake, was told machine was down then see some order after and get there shake, manager seemed to be speaking rudely to employees, last time ordering from here. Manager read my order out loud was told it was someone else’s and another employee proceeded to check compartment manager put my order and handed me the same bag manager said wasn’t mine.

Chris J

The staff is purposely slow and very rude. Whether I get food for myself or if I’m waiting for a personal, online order, I always wait 20+ minutes. There’s plenty of staff on but they move like syrup.

Tiffany Zeigler

I haven’t visited this location in a year and now I remember why. They are slow and have no desire to work. You applied for the job and agreed to the terms of employment. We waited 30 minutes for FAST FOOD. The guy in the restaurant didn’t even get that chance. He stood there for 15 minutes waiting to even be acknowledged. He finally gave up and left. Who in the heck is nightime management?? The restaurant was also dirty. Is there no pride in doing a good job? This is why I’d visit any other location but this one. Spent $30 for poor service and overly salted fries. If we weren’t in a rush—this location wouldn’t have gotten a dime from me. Do better or get a new job.

Ashley Brown

This location is extremely slow. I waited almost an hour to receive my food. I waited a good 15 mins at the window, before I was asked to pull up and and another 20 mins or more after. My food was hot but the chicken on my honey chicken biscuits looks so old. Everything should've been fresh.

Peyton Patterson

Everytime I want to come here and get a salad past 10 pm they lie and say they are out of salad when that is an absolute lie!!!! Salad should be the easiest thing to make and I know it’s a lie cause one day I came and complained and the manager came and answered and said they can make it, mind you this was at 2 am and the only time they made it at this time. I hate to complain but that’s lazy especially when yall are the only place open late at night to make food. Also last week I ordered a wrangler burger and got a whole sweet and spicy what was that even about?