Eddie Cruz

It's Chic-fil-A, you can never go wrong at Chick-fil-A...The lines are always long but move rapidly, the staff is always super friendly and professional, and the food is always on point it's always 🔥... You can never go wrong at Chick-fil-A unless you go on Sundays, they're closed on Sunday..

Myles Morrison

Was worried about all the cars in the drive thru but ordering was super easy with the exceptional staff. Food came hot and quickly. Highly recommended.

Cloudy_Mixz

The food is good. It taste like it's locally sourced and fresh.

Linda A

Very organized drive-thru, courteous and friendly staff.

Laura Lucchesi-wright

I went today to redeem some rewards & the gal that took my order was awesome & the guy that gave me my order was the same! The line was moving fast! Food was delicious! Nothing could of been any better! I was very impressed! It has been awhile since i have been to this location & will say it was much better than last time!

Alan DellAringa

Chik-Fil-a is the best comfortable fast food. All restaurants maintain and provide high standards of service and the quality of their products. Our go to restaurant for a quick, tasty,and quality meal

Vicki Wilson

This must be the most consistent food chain around. I am always satisfied with what I purchase and their service is top notch! They make me feel they still care about the customer!!! This location is extremely busy but I still get quick service and very polite interaction with their staff!! Love Chic fil a!!

Brian Schneider

LIKE BUTTER!! CFA is like a well-oiled machine. Excellent customer service every time! Mia served us and did a great job yesterday. Her name tag said she was in training, but she was FLAWLESS. We ordered the new maple pepper chicken sandwich and it was delicious! Great flavor profile and grilled chicken as well.

Emily Prater

Friendly staff, very quick service, great food. The parking lot is a little convoluted, but when the staff gets people in and out of the drive through so quickly, it doesn't cause too much of a wait to get through the parking lot.

Clean parking lot and the environment is nice. I got to say no matter the line or no matter the time, the service is always great here and as well as the food.

Clean parking lot and the environment is nice. I got to say no matter the line or no matter the time, the service is always great here and as well as the food.

Clean parking lot and the environment is nice. I got to say no matter the line or no matter the time, the service is always great here and as well as the food.

clean parking lot and the environment is nice. I got to say no matter the line or no matter the time, the service is always great here and as well as the food.

Clean parking lot and the environment is nice. I got to say no matter the line or no matter the time, the service is always great here and as well as the food.

Quick lunch hour line. Hot sandwiches. Went great. Game on Poplar Ave. let's get this thing started

Quick lunch hour line. hot sandwiches. Went great. Game on Poplar Ave. let's get this thing started

I bought 24 chicken sandwiches, 6 - 30 count chicken nuggets, 24 c chip cookies, 24 brownies & 1 SW salad for 50 fencers and their family/friends at an all day fencing tournament. Amber got my order…

I bought 24 chicken sandwiches, 6 - 30 count chicken nuggets, 24 c chip cookies, 24 brownies & 1 SW salad for 50 fencers and their family/friends at an all day fencing tournament. Amber got my…

i love chick fil a, the food is always good, the service is fast but it feels a little overwhelming the atmosphere on the employees side. edit: I try the new honey pepper pimento chick sandwich and it was dissapointing. i only see 4 string cheese in my burger, it was too far how they sell it. i'm glad that i put extra cheese in my sandwich.

I usually take my nieces here but entrusted time we come there are no tables available I can't help but feel the area is to small for sitting

Kiki

Location: on Poplar near Ridgeway...Food fresh and hot as usual and customer service was on point. Surprisingly, this location wasnt busy at the time. I was in line less than a minute!

Brandy Marek

Food was great! I dont go often, but every time I go, I get stuck in line way longer than anticipated and it always makes me late for something. I believe we were in the car line right at 15-20 minutes.

Al Shoats

The service is above stellar at this Chick-fil-A. I didn't give the gentleman my name for the order I got. But when I drove around the polite young lady said my name and gave me my order. I asked how they knew my name and she mentioned that the young man noticed it from my badge on my shirt. Meaning they are definitely detail oriented and are a cut above the rest.. If you ever want amazing food and service give the Chick-fil-A at 6282 Poplar in Memphis a try. You will be glad you did.

A. Rousseau

This is a long term review since I have visited this Chick-fil-A location for many times for the past 7+ years and continue to have a good dining experience. Here are the highlights of my visits: Pros: Exceptional Service: The staff at Chick-fil-A are always friendly, attentive, and efficient. They make the dining experience truly enjoyable. Food Quality: The food at Chick-fil-A is consistently fresh, delicious, and satisfying. From their classic chicken sandwiches to their waffle fries, and Lemonade, the quality is top-notch. Cleanliness and Welcoming Environment: The restaurant was clean, well-maintained, and provided a comfortable atmosphere for dining in. Plenty available dine-in seating. Efficient Drive-Thru:** The drive-thru service was quick and well-organized, making it convenient for on-the-go dining. Cons: While my experience at Chick-fil-A was overall good, I did encounter some minor issues with long wait times during peak hours. In conclusion, Chick-fil-A continues to impress with its outstanding service, delicious food, and inviting atmosphere. I would highly recommend it to anyone looking for a satisfying meal. I hope this review helps! Let me know if there's anything else you'd like to know. My Pleasure! #ARousseauPic #GermantownTN #Restaurant #FastFood #ARTravel #MemphisTN

+2

The customer service is getting worse and worse every time I go there.I haven't heard "my pleasure" in what feels like years. It's like I have to sit for hours just to do online pick up

This is a long term review since I have visited this Chick-fil-A location for many times for the past 7+ years and continue to have a good dining experience. Here are the highlights of my visits: P…

The Good: service, staff were excellent. We go to this location often usually no problem. Bad: wife always gets the strips usually ok, today they were almost burned up. A three pc. Order with one abo…

The Good: service, staff were excellent. We go to this location often usually no problem. Bad: wife always gets the strips usually ok, today they were almost burned up. A three pc. Order with one…

They forgot my large fry. :( & the tea wasn't brewed long enough. I got the grilled chicken club, which is always great.

They forgot my large fry. :( & the tea wasn't brewed long enough. I got the grilled chicken club, which is always great.

This Chick-fil-A was our go to for quick food which was always delicious and good. Lately when ordering in the drive thru the order is not accurate at all. Today we went and the sandwiches were sog…

This Chick-fil-A was our go to for quick food which was always delicious and good. Lately when ordering in the drive thru the order is not accurate at all. Today we went and the sandwiches were s…

This is ridiculous. We all know this place's drive thru is always hell. And most of the time it's faster to just get down. But why in the world are all the parking spots in the front for curbside. 20+ parking spots, that is stupid. I had to park close to the next store. You all are wrong here. Oh and some people still park there and dine-in. So this is all just a burden for your customers and your employees!!! And really hope all your employees get paid well and treated right! Because we all know they are the ones that are making the money for all you executives. And we all know none of you would last long working the line!!!

This location has gone DOWN! And I can see why! I had my order remade and still received burnt crumbs of bacon. The manger or less AMBER attitude was so nonchalant with an attitude. So I asked for …

Ordered a chicken sammy and they gave me it without the BUN. Also made me pay for my meal after using my rewards that gave me free items from the app

We had breakfast here and all three dishes were cold. They should have been hot. When home I tried to call the restaurant manager but was on hold for 12 minutes, so I gave up. I then tried to em…

Date of visit: 10/15/2025 at 12:30 PM I’m honestly very disappointed with my recent visit. I ordered a kale salad, 8-count nuggets, and chicken noodle soup from Chick-fil-A. When I picked up my order, I immediately noticed that the kale salad looked old and wilted — like it had been left out of the fridge and then put back in. On top of that, the portion seemed unusually small. I walked back in to ask if the salad looked right, and while the director did help me, she seemed noticeably annoyed. She took the salad and said she’d check the weight since it’s supposed to be 3 ounces. She came back and told me — in a somewhat irritated tone — that it was 3.9 ounces with the bowl. I didn’t care so much about the weight. My concern was that the salad didn’t look fresh, and it definitely didn’t taste fresh either. Unfortunately, the experience didn’t stop there. Not only was the service lacking, but the food actually gave me a stomach ache afterwards. I’ve never had this kind of issue at Chick-fil-A before, which makes this visit especially disappointing. Hoping this location steps up both the quality of food and the way concerns are handled.

I’ve been a loyal customer of this Chick-fil-A location and have visited multiple times with my Emotional Support Animal (ESA) without any issues. However, on March 26, I had an upsetting experience when the on-duty police officer approached me and asked that I not have my pet inside. When I informed him that she was an ESA, I was required to show proof. This was both surprising and frustrating because, in all my prior visits, no one had ever questioned me or asked for any documentation. I’m confused as to why, after so many visits without issue, I was suddenly required to prove my ESA's legitimacy. It felt inconsistent and unnecessary, especially given my repeated patronage of this location. I hope Chick-fil-A can clarify its policies regarding ESAs and ensure that all employees and security personnel are aligned in how they handle such situations. Consistency and understanding go a long way in making all customers feel welcome. Ms. Maria LAUREL, Tabitha

Terrible customer service. Completely unprofessional of the staff to put a “RED FLAG” message on my order. Drive through service was a horrendous. Will not be visiting this location again.

Horrible Service! This is the first time I’ve been here since it opened. All tables were dirty, I had to clean my table. and not to mention trash over-filled the bins, and trash all over the floor- employees would pass by numerous times and wouldn’t even bother picking up but rather comment loudly that there was trash. I ordered off the menu to which they told me they didn’t have that item anymore mind you I ordered at 9:15pm. The cashier kept joking around with team members.

Waited a little longer than usual, that wasn’t too bad. Got home and looks like they skimped on the fries? I don’t remember medium fries like this. Nuggets and sandwich were on point. Fries … not this time.

First thing that we see when we opened our food, a hair on the cheese. literally can’t miss it. they also messed up our order with the drinks and wrong condiments. this isn’t the first time this happens. 🙄

Usually I’m not one to leave reviews but Sofia i believe was her name was on register and had the worst customer service! Horrible attitude and horrible service. Not only was she rude to me but I saw how she treated the young lady and her grandmother that were in front of me. It was a busy time but that does now excuse how you treat others! The rest of the staff was awesome!

The worst location i have been to. Floors are really dirty, service is like a mcds in a bad neighborhood (not good). They don't bring the food to table, even when they give you a table tent. When went to ask they said that they just put the orders in the online pick up area, they don't take them to tables. So whats the reason of the table tent then. Food is left cold. Never have I seen a chick fill ay so poorly managed

It's unbelievable that they kick you out before you've even finished eating. The employees are rude and treat people badly; they have to leave the establishment with their food in hand.

I don’t usually give reviews but this location Chick-fil-A had a worse experience at least for me ask for the order they ask what do you mayo or ketchup I said ketch they brought no ketchup I get it got up and got my self from the station but I order salad they put 2 knives no fork and calling a employee walking around and pretending not seeing me at this point my calling loudly everyone stars at me except him again walks by me this time I’m riding my arm loudly calling him coming to me with sad face I’m like how can I eat salad a salad with a 2 knives he is like they usually put it Im like 2 knives he is like oh no knife and fork I’m like I don’t have a fork though no sorry nothing he brings me fork basically not doing eye contact with me leaves it on the table walks away. It’s really wierd 1st time expiriencing rudest customer service at Chick-fil-A

Christian Kling

This location causes extreme grief and car crashes every day of the week on poplar. They illegally force guests to literally park in the middle of a 6 lane city road while waiting for the drive thru. UNBELIEVABLE intentional logistic issues that are being ignored by management for profit. Incredibly dangerous to drive by here during peak times as traffic has to swerve at 40mph for people stopped in the road for this location. Will be contacting the better business bureau. Gave me 3 survey cards with a QR code for free food. All 3 cards tell me “I’m not eligible” for the free items. This location is a cesspool and a disgrace to chik fil an and a disgrace to my city. Creating unsafe and hazardous conditions for guests and folks just trying to drive on public city roads, and gives out FAKE coupons. DO NOT GO HERE. Line will be 30 minutes long anyway. Abners, Corkys, and Zaxbys within a mile all offer better service, safer logistics and parking, and don’t force you to park your car on poplar while waiting for the drive there THEN GIVE YOU FAKE COUPONS WHEN YOU COMPLAIN. Horrendous experience.

Allison Young

It bothers me every time I come to this location customer experience is not great went today on 11/14 this morning Nelson took my order cutting me off while ordering had me repeat my order 3 times before it was correct mind you I only order 3 chicken biscuits with sauce whoever the young lady short with glasses maybe in leadership passing out order have a nasty attitude and need to be fixed sit in line for 7mins just to be pulled up and say we waiting on biscuits but the car behind me order the same thing and receive they order just horrible experience

Emily Le

The salad has old leafs. It disgust me ? I bought the 2nd box and it was frozen and inedible.

G Carr

My salad had something extra in it and it wasn’t food wise. It’s a very hard piece of something that seems to have broken off. So disappointed as that was my dinner at work. Did call and left message because that could be dangerous to bite into or eat. Also salad had only half an egg, like where’s the whole egg? And a small piece of brown lettuce. I always order from this location and never had something like this happen.