Tried the new smash burger, I don't think they grasp the concept of a smashed patty, there was no crust/crispness, no flavor or seasoning and they didn't even make my burger with the right toppings. That was the kind of meal that truly makes you wonder how a company is still in business.

Briseida Estrada

Order a pretzel and mozzarella sticks and had no condiments in the bag no cheese sauce or marinera and my ocean water didn’t taste like one

Kenny

Had to leave because it was taking over 20 minutes for just a route 44 drink. Ended up asking for a refund and leaving. Franchise is short staffed. Go to the one off Justin Rd. Place is managed poorly.

melissa wilson

Waited 15 minutes for my order to be taken after pressing the button. No one came on the speaker. Could hear the 2 cars that pulled up after me having their orders taken right away. Moved stalls and waited another 5 minutes and still nothing. Could see the employees just playing around inside. Multiple made eye contact with me then went back to playing.

Jasmin Duarte

Rude manager. I waited 20 minutes for a shake and saw that it had Been sitting there and when received my shake it was watery so I asked for a new one and when they told the manager (white female ) they laughed came back with the same shake and said no. I asked to speak with manager and they brought the same shake back and said I’m sorry but no. Terrible service

Ana Gervacio

Horrible experience. My husband got my son and I slushies he accidentally forgot to add nerds candy to both of them he asked kindly if he could buy two sides of nerds since he had forgotten to add them, the guy said no he can’t sell them to him so my husband asked if he could just buy another slushee and have the nerds on the side the guy said he would ask his manager came back and said no they can’t do that. So my husband said fine can i just get another slushee with the nerds in, the guy proceeded with saying no the manager said we can’t sell it to you anymore. They took 15-20 minutes to bring our drinks my son was very disappointed not having his usual drink. So rude for just some nerds candy. Manager was a lady.

Linda Wynne

Placed a small mobile order for a regular shake, checked in correctly, and never got it brought out, after waiting over 30 minutes at a stall. Called twice and got no answer. Pressed red call button and no answer, acknowledgement, or communication at all. Attempted to contact multiple ways and times. Ignored each attempt. Inexcusabley rude and extremely bad customer service on several visits over years. Bad service only seems to ever happen at this particular location. Other area Sonics have no issues.

Amanda Sotelo

We went on $1 corndog day. They told us they were out. We said no worries we get it, we’ll hit the light when we figure out our order. And then once we hit our light. We sat there for 15 minutes as we watched every car after us get served. We thought maybe our lane glitched when we hit it again. So we went to another. Again we sat there and 5 minutes later another car right next to us hits their button, and their food is out almost instantly. As our lane and the lane we previously pushed were not served. And the same car hop passed our car multiple times. We left thinking did we do something wrong asking them for corndogs?? We will never be back

Shae Allen

EXTREMELY RUDE! Our order was messed up so we pulled around and asked for a replacement item, the correct item. They kept trying to charge us but we explained we just wanted the correct thing, they finally came out to get the wrong one. After almost 10 min if waiting I went in to see what was going on. The "manager" (she was a younger Caucasian girl who refused to give me her name) was extremely rude to me, cursing at me, and when I asked for her name she just stared at me. When I said "fine I'll take it up with corporate then." She laughed and said "cool good luck".

Emily Eden

The sonic app has not been functioning well this last week. It will let you choose what you want but will not let you pay to finalize your order. Most locations understand and will still give you 1/2 price drinks if you ask. My husband and I went this morning and when we explained what was happening and asked for them to still honor the half price, the lady said no, that the app works, and then took off her headset and walked away. She sent out a car hop a few minutes later to tell us the same thing. We showed him, he acknowledged that the app has been having trouble, and told us that this manager is not going to give us half price because that’s just how she is. VERY disappointed in the service here, especially since all other Sonics we’ve been to this past week have been the complete opposite experience.

Eduardo E Camargo Paz

If you don't speak English, definitely don't go to this place... I had to place my order online today because no one wanted to help me take my order since I don't speak English! Very bad service! I will not return to this place.

Mandi McCoy-Griffin

This location is very unprofessional! They rush you when you’re ordering and then miss half of what you say. I just ordered a cheeseburger with an extra slice of cheese and get home to see they put NO cheese on it at all. I won’t eat a dry hamburger (that looks like it’s been sitting under a heat lamp all day) so I’ll just not eat tonight. I really wish there was another Sonic close to where I live. This one is the worst!

Jason Hopper

Tried it 6 times now. 1for 6 on order right. Rude order takers that can’t slow down and listen to your order. Dry burger paddies that are hours old. Ask for Mayo and they put ketchup. Ask for no cheese and they put cheese. Get a new manager already. Won’t go back and try again