They are always fast and friendly. Food is always fresh 😊

very friendly environment and service is top tier, the food is always prepared good. all employees are very happy

Excellent food and service as always!

I eat at Pollo loco a lot and go to many locations and most I get the same average service which isn't bad but I can tell when one place those exceptionally well! And I can say this is one of those locations! Very helpful staff who ever the maneger should definitely give everyone a chance to grow or straight up give them a raise thank you Maria for attending me so kindly 😊

Great experience. This location is managed very well. Service was wonderful and food tasty. I ordered the big family pack and everyone loved the food.

Great customer service. I'm sick and gloomy today and just having my food handed to me fast and with a smile made a difference. Thank you!

This by far was the best El Pollo Loco, they were extremely busy & yet the entire staff was organized & extremely friendly... I was so surprised by the lunch time crazy, that I felt I had to go to the counter (when they finished the rush) & had to thank & say to all including the kitchen crew & the man that was keeping the tables cleared & wiping down, that they all were amazing 👏👍 I don't normally do that, but they needed to here the customer appreciation!!! My new favorite El Pollo Loco location. (I don't eat fast food, but this has healthy options & consistently great chicken)

The El Pollo Loco at 1833 LaCienaga Blvd gives excellent all around service and offers tasty food. During the times I eat there, supervisor Martha Valdez is often working- and she definitely offers friendly, efficient, and personable service on a consistent basis… Thank you for employing such a competent individual, and offering healthy food choices on a regular basis… Jeff

Woman who took my order was truly amazing with her positive & warmly greeting Thank You👍💯👍💯. Service was fast & accurate, Had the chicken bowl which was PERFECT👍💯👍💯 Upon placing order I searched for my wallet only to have forgotten it in my vehicle. Made the lady aware of my situation & went to retrieve it only to return to a long line the lady cashier noticed my return & waved me over to a different cash register & I processed to pay 👍👍👍. ONCE AGAIN THANK YOU ALL FOR THE GREAT SERVICE 👍 💯👍💯👍

I come very often to this pollo loco location because it has excellent customer service. On occasions the general manager Mariah, and everything has been excellent. I ask for my food well done, and juicy and they always do it that way. I haven’t tried a chicken this good in any other pollo loco location

Consistency in food quality, service and fast check out is why I continue to love el pollo loco.

This is a great El Pollo Loco location. It has a drive thru. It's always fast and the food is always good. The employees are also very competent and nice.

Great places to eat. Highly recommended. Kendrick has a great personality and is always on top of the game. Beatriz is really fast in giving me my food and has a great customer service. When I pass through drive thru John is always waiting at the window with a big smile and is ready with my food. All the managers are very friendly and helpful.

I've never had an issue with my order, always accurate, and they provide plenty of napkins! Can't speak on atmosphere inside, I always go via drive thru.

This is our favorite location for this fare. The food here is always well prepared and the presentation is great. But the best part of our experience is the customer service. John in the drive-thru personality was amazing. At 10pm he was full of life, courteous and accurate.

Fresh food tasty and reasonable try the Pollo Bowl and Double Chicken Avocado Salad real delicious

my 3 piece chicken meal was great will be coming back

They are in a convenient location, i grabbed a 3 piece chicken meal and the chicken was tasty last night. will be coming back!

Everyone is always so nice and greets me with a smile. And the food is always tasty and fresh.

Fast Service compared to other pollo locos, Fernanda the cashier very nice and greeting will definitely go again if im in the area!! (Picture of the soda because food is all gone)

Friendliest drive thru ever!! I love them!!!! I will miss them when I move! They always give me my order correctly, make the food with love and are so so nice (: thank you guys!!

Charbroiled chicken,fresh side dishes and salads.Friendly staff and plenty of free parking.

Always fresh and fast. Love the tostadas with avocado on top.

Excellent food and service! Prices are very reasonable, and the food was prepared perfectly. And the option of Online ordering was nice too. I recently visited this location for a bite to eat when spending the night nearby. Upon stepping into the restaurant, I could see that this franchise is run like a well-oiled machine. I recommend to everyone who wants a tasty made-from-scratch meal. Skip taco-bell, come here instead for some real food.

The service is very friendly and the food was delicious, especially the salsa. I look forward to visiting again

Busy when I walked in. The line was as expected for this location. I asked for my chicken to be grilled a little more to my preference. Thank you for getting my order to my expectations with patience, Alejandro. This is my first time at this location and I’d definitely come again. Even though it got busy they pushed through the rush but more smiles will light up this location.

Deron Vaughn

It was really busy today in the morning but my chicken meal was perfect . I don’t mind waiting for quality cooked 🍗

WENDY SMITH

Nice restaurant I love pollo loco I start going to this location because of the Cashier Karl super attentive friendly and thoughtful I'm sad that he left my mother was super happy to see Karl since he was the Manager in another location and he always took a good care of my parents and me bring back Karl he's alot better than the managers working at that location

Carlos Arauz

One of the best pollo locos in the area great costumer service The cashier Lupita super friendly and she even deliver the food to the table yo us super nice and polite cashier

Astrid Leroy

A great place for People who love Mexican food. They were very friendly and our order came very fast. The chicken burrito is amazing!! A lot of fresh ingredients. I recommend!!

Life journeys With Mia

One of the hardest working people I’ve ever seen. Menu and prices are well deserved and definitely something I’d pay for. These people not only have good service they are also on-top of their food quality and even have options for all classes. If you have a snap card they accept it here. If you want a inexpensive snack their chips and guac are good. The drinks are pricy but the quality of the soda is good. Super convenient to have this pollo loco in a shopping plaza.

Cherish Monet

This was the best avocado chicken burrito that I ever had from El Pollo Loco. The chicken was nice and juicy, it wasn't dried out at all. It had a nice amount of beans in it as well. It was great.

Lindtrose

Food is quick and tasty. The kids love it, we even repeated our order coz they want more. The first photo was our first order, the 2nd was our additional one similar to the first. Unfortunately, the only thing we don’t like it here is the restroom that’s not clean so we didn’t use it even though the kids really wanted to p

naveesh boppana

The food here was amazing. The service was quick and the prices are pocket friendly

+9

The service here is next-level, especially thanks to Ketisha (Kay)! She was super friendly and had a smile on her face the entire time. She was incredibly patient with customers and took the time to …

The service here is next-level, especially thanks to Ketisha (Kay)! She was super friendly and had a smile on her face the entire time. She was incredibly patient with customers and took the time t…

Busy when I walked in. The line was as expected for this location. I asked for my chicken to be grilled a little more to my preference. Thank you for getting my order to my expectations with patience…

Busy when I walked in. The line was as expected for this location. I asked for my chicken to be grilled a little more to my preference. Thank you for getting my order to my expectations with patien…

Lodya and team was so helpful and kind! She helped me with my in-app rewards. Food was amazing as usual and service was speedy!

Lodya and team was so helpful and kind! She helped me with my in-app rewards. food was amazing as usual and service was speedy!

Owner was attentive and straight forward, but kind. Cashier was nice and helpful too. \nFood is always 5/5! The restaurant is also clean and well kept. Good music and ambiance to eat

Owner was attentive and straight forward, but kind. Cashier was nice and helpful too. \nFood is always 5/5! The restaurant is also clean and well kept. Good music and ambiance to eat

Great food, clean restaurant, wonderful customer from young Rafael V, would highly recommend this location. Great job El Pollo loco!

i absolutely love that there is a location that closes a little later so i can get my craving after work. no complaints about service, they took my order efficiently and were pretty quick with gett…

Everyone was really nice , food was great, service was so good! All employees from 8pm were just wonderful with smiles very good ambiance !

Bussy nut efficient location. Employees are super nice. Location could be better specially the restroom but considering the high traffic it's all good. Food is were it needs to be. Fresh and good.

The general manager Mariah is always very helpful and friendly. And the food here is always prepared very quickly and consistently tastes great. Good service from everyone and a clean restaurant.

I go there for my crew. The food is pretty good and the servers are nice. I like their soup when cloudy days. The chicken is very delicious too.

Don’t get me wrong, El Pollo Loco is my FAVORITE place to come to when I come to California but this place just didn’t do the justice for me. Customer service was GREAT! Axel helped us like a boss, ... but ... the mashed potatoes were not cooked all the way through. You could see the powder in the middle of the scoop. Unless that wasn’t powder ... the wrap I got was not toasted so it wasn’t warm. I understand that it gets busy but these were just little things that threw me off about the food. I was honestly hungry so it wasn’t that bad haha

Always busy. It's good food. IF you get it all. They forgot one LG side of rice, one extra LG side of coleslaw. In my take out order. Got 2 sixteen piece family meals. Didn't realize until home. :(

No line equals quick turnaround. Love how always good portion on cilantro dressing for salads. Gotta give it up for there tostada salad. My fave. Very popular spot and lines for drive thru always here. But quality never gets cut. I feel like portions are off and on depending on time of day. Not a biggie just interesting. Well done.

I had the same experience as Yolanda Reyes (below)... I got all white 4 piece meal, breast & wings dry and overcooked, the wings were so well done, there was no meat & the bones splintered & cracked when pulled apart, the breast, REALLY REALLY dry & hard...the rice also was very dry & bland. I rated a "4" because, most of my past visits have been great & the girl at drive thru window, Eli, was so nice...maybe the pandemic?

Fast drive thru. Friendly staff at the window. The burritos are good. Plenty of selections to choose from. You could easily share with someone else based on the size. There is plenty of parking if you are dining in.

The food was good, one of the employees had a bad attitude she seemed to get annoyed when I ask for additional sauces. I don't understand what her problem was, but after I spend money I don't believe it's being unreasonable to get adequate sides.

Usually only visit when they have a discount on the family dinner or in a pinch for a quick meal and I can quickly grab a burrito or a bowl and go. Drive thru is usually pretty quick and they have plenty of parking.

I always love the chicken. When I need a quick reasonably healthy meal, this is usually my first choice. The workers are kind and efficient. I gave a 4 because I miss the salsa bar. I really wish they would bring it back.....

It's a small place the food is good the rest is so so. It's always crowded and they've moved the furniture around to try to make it look Bigger inside. Anyway, go there for the food. It's tasty and the same as you'll find anywhere else.

Pretty good, not great. If you want more affordable Mexican food, there’s authentic options to be found that cost less but don’t tell you how many calories their food is. The choice is yours: be basic and go with El Pollo Loco or find a late night food truck serving similar food but more flavorful and better value in price & quality!

Really good fast food! Many healthy options. Staff not very helpful and didn't really speak English though

I have been to this location a few times since it is close to work and on my way home. I never had a complaint until today. After a long day at work and very hungry I decided to get something to eat.…

I was starving after a long morning so I got the 8 piece chicken and it definitely lasted me a couple of meals! It caught me by surprise on how tasty it was! I loved the sauces that came with it!\n…

location does attract a little bit of a dirty clientele. Every time i go in there is a homeless person inside or outside. I try to avoid eating there. Like i said not the fault of place. its just located in a area where homeless drift.

Although the service was awesome! The chicken was very dry & old, If you aren't a huge fan of that. I recommend you let them know for fresh chicken. The wait time was reasonable especially at a busy time.

I ordered the three handmade chicken taquitos which is advertised for $5.00 and comes with a drink. When I paid for my order I asked the cashier for my drink cup and he said I didn't charge you for the drink, I looked at my receipt and he charged me $4.99, which is the cost for the taquitos without the drink. I then told him why would I not want the drink when it's only a a penny difference. He gave me the cup. Then when I got my food I had NO SAUCE, GUACAMOLE OR SALSA that comes on the order, I asked why and he said because I gave you the drink for free... I asked do you want the penny? He then had the order made correctly. This was not the cashier Arturo as he is always pleasant and don't try to cheat the customers. This is not the first time I received poor service at this location.

Chicken was dry. They need to stop scraping the bottom of the pan. I get you want use all of the product, but it's not appetizing to the customers. It's also how you lose customers. El Pollo Loco, I love your food. But pick It up on your customer service. I give it 👍🏿👍🏿👍🏿.

The customer service was great however I order to chicken thighs and they were so tiny it was more like 2 wings instead And I don't believe you buy surf free range and no antibiotic chickens right? Why do tiny? I had to cook myself more food and I weigh 110lbs

very busy little fast food restaurant, due to strategic location right on la cienega just north of the 10 frwy. It appears the staff tried their best to work as fast and efficiently as possible, particularly during "rush hour" that I was there between 11:15 am to 12:25 pm. However, the older lady at the register seems get overwhelmed and losing patience, as she started to raise her voice, no sense of courtesy detected, and definitely no smiley face... Wished the store would assign someone more personable and courteous at register (during busier time)

You know, I generally love El Pollo Loco, but for $4.29 (outrageous) - the least you could do would be to fill up the SMALL cole slaw!!

Usually better than this. My burrito is ripped down the side so I couldn't eat it without a nice and fork.

Venice RDESP

The food is not that great, the burrito was halfway full, and the pico salsa not fresh. Better to spend your money somewhere else.

Joely Simpson

It was okay I went through the drive through and ordered a classic chicken burrito and that contains chicken, rice, beans and cheese.But this time , my chicken was a little dry

Fluffy Echo

Ordered crunchy tacos & salad at drive-thru. Tacos had cold refrigerated chicken that wasn't heated properly but the shell was hot. Salad was ok.

Mari Davis

Quesadilla verde not worth the money. No meat, no cheese in half the tortilla. Fast service but I’d rather wait for the food to be right!

Ordered a chicken tostado for lunch and it was pretty mid. The tostado itself is the perfect amount of crispy and airy, however the flavor of the chicken is lacking. Still a decent option for a q…

This el pollo loco is one of the worse one's I've been too. Honestly I would not go again

This place used to be good. Everyone would great you as you walked in. It did not matter how busy it got you always had a good turn around time. The last few times I've visited this location, after new management have not been pleasant. Everything from super long wait times to having the wrong items delivered.

I spoke to Carlos at this location on Saturday June 16, 2018 around 8:30-8:40 pm. His personality, awesome. The manager not so much. Dear Female Manager, please inform the customer that you ran out of lids for the side containers. My pinto beans were placed in their bowls and by the time I arrived home, they spilled out. I had and always use, El Pollo Loco coupons purchased the 16 piece with 3 sides, price $27 and change. Secondly, I asked for corn tortillas and got flour. If they ran out of corn, inform the customer of this, as well. I frequent El Pollo Loco whenever the coupons arrive in the weekly circulars. And, if a customer is used to what you provide with these offers, make sure that’s what they pay for, no arguments MANAGER. Carlos you’re presentation, Priceless✌️

I am giving 2 stars because the food was good but the service was horrific. I stood waiting (no one was in line) for 6 minutes. There were many employees since it was a Saturday but every employee was working togos. The only employee to approach the register was clocking out for the day. I finally asked if someone could take my order. The cashier was rude and dismissive. Then my friend went up to get a fork and a cup of water and I kid you not, it took him 5 minutes. I dont expect 5 star service but seriously? Come on, I won't be returning.

I love El Pollo Loco, but lately I've been getting old chicken in my meals. El Carbine tacos, or 2 pcs meal. The corners turn colors and are hard. Otherwise, I am happy with the store. Just concerned when staff skip steps to keep food clean and fresh for customers to eat

I have many problems with this place. First, they shut down their lights on the menu at 9PM even though they are open for another two hours so you can't see the menu. The when you pull into the area where you pay, the worker stops you and makes you sit there and wait before pulling the car in for the payment and the food. Has something to do with waiting for the time and how quickly the order gets satisfied.

This place used to be good. I don't know what happened service don't care food, so so

I used to come here primarily for the delicious tropical iced tea they had. Last 2 visits it's been replaced with some low-quality crap from the soda fountain, probably Fuze. Unfortunate but the downgrade is the difference between me going once a week and once every couple months. Edit: Poor accessibility. Doesn't take drive-thru app orders. When I tried, was asked to go inside. Ultimately accommodated me but it was awkward.

I found a long hair in my side salad the chicken was fine as was the mash but finding this hair was extremely unacceptable and yes I have a photo

I order a chicken avocado burrito not a veggie burrito! They give small potion of meat and Beans! I’m never coming here ever again.

Chelsea Johnson

The quality of the chicken was pretty good tastewise but I paid $50 for 8 pieces of very shrimpy chicken and two sides. Very disappointing. Also there is no drive thru at this location and the dining room wasn't very busy and there was no one in line before or after us and 6 people visibly working in the front/behind the register. So tell me why I end up STICKING to my chair so badly I switch seats and then am sticking to the clean(ish) seat so bad I have to pull my pants off the seat when I get up 3 times after this. What I mean to say is there was more than enough opportunity to wipe the seats and tables down so that I didn't have to ruin my favorite sweats .:/

Hainya “Hügø” Smith

🆘➡️🆕06.23 Word un- honored🤨 I've waited few days to comment on the unpleasant visit that ensued...Mngrs looked at me as if I was unhinged as I tried explaining & showing,with this post- review, about my return from dismal-messy 1st experience They'd invited me for! Mean spirited and dismissive management! - "I'm on break! Talk with the cashier!" I won't say that of the staff thank goodness although I had to leave as my frustration grew hotter than their spices! If I eat, it most hopefully won't be This location! 🔜 emotional Indigestion guaranteed ↪️Previously↩️ Going to see if they honor their word• Back later 🤔 Got home to find top not sealed. Contents spilled out No tortillas included either One thing, they put receipt in bag- pix 2 🤦🏾‍♂️

Don't waste your time here. waited 45 MINUTES in the drive through!!! Everyone was starting to honk. When I got to the window to express how frustrating that is since I'm sure most people were on t…

Every other time I order here something is missing or wrong. Missing tortillas, a completely burnt burrito, etc. This time I was handed my meal and when I got home they didn't include any rice whic…

The worst customer service I've ever had, in addition to asking for a burrito and they're wrong, they get angry.\n\nThey gave me the burrito but only with napkins, that's terrible I'll never come…

When I got there they were two people ahead of me, \n The cashier took the order of one of them and about ten minutes later she took the next one, waited about twelve minutes more to place my order…

I came in today Thursday, February 1st at around 6pm through the drive thru & ordered a chipotle avocado burrito.. this is what I received. Posting the pictures because by word it's unbelievable. I…

This el pollo sucks balls for it's drive thru. You'll waste all your lunch hour waiting in line. I got stuck or I would have left.

My experience with Antony Zepeda was horrible bad costumer service and make me feel like a was not welcome at this place, I love pollo loco me and my son always step at this location for lunch and never experience such a big rude treatment and discrimination

I like the food at Pollo loco, but this unit at La Cianega is always complicated, there's always something missing, something is always wrong, and today was no different. I'm definitely not going to that unit anymore, I'm going to drive to the Washington blvd unit and buy it there, because every time this unit is a problem.

BEWARE: FOOD POISONING!! A week ago i ate from here and immediately experienced stomach cramps while eating the food. I thought it was due to eating too fast so i finished my meal. Turns out the next day i had extreme diarrhea (pinto beans) and painful abdominal cramps. Its been almost a week and I've been to the doctor 2x and am waiting on test results so i can be treated with the proper antibiotics. I'm miserable to say the least!! STAY AWAY. Cheap fast food isn't worth it!! Pay a little more and get quality -- that's my lesson.

I want to start by saying thank you to all the hard working people in this industry. All I look for when I go to a fast food restaurant is fast and friendly service as well as hot food and what I order. Unfortunately I have given this location many chances as well as the pollo loco brand many chances and I either get under serving and too little or very cold food. This evening I went through drive-through and unfortunately did not get any chips and my quesadilla tasted old and was extremely cold. I understand it is the lowest price item on your menu however, it is not OK serve customers, cold food and not serve them what they paid for the drive-through employee was also not friendly. At least the person in the front added more chips yet did not remake the quesadilla. Also I got the wrong drink. Martha, the manager saw me come in perhaps overheard me and was just sitting down eating her well-deserved dinner a little bit more empathy for the customer would be appreciated. Thank you.

Today I went to buy two chicken burritos but when I got home I opened them up and saw they were dirty with grease stains on the tortilla and the wrapper. On top of that, when I went to return them I spoke with the manager and he responded saying he would get them done again but couldn’t “guarantee the quality of the product.” His attitude was the worse. He needs to be trained to do his job right.

The manager ana is the worst employee here. Instead of opening another register when 15 plus people are waiting in line (when they have enough employees to send someone on break and another wiping tables) she decides to shuffle the line from one side of the restaurant to the other for no reason. Then didn't help her one cashier who needed manager assistance with a stubborn customer. Please get some better customer service people! This is pathetic.

Never again will I come here. I work at the kaiser down the street and come here for lunch. I order a simple chicken, bean and rice burrito and 4 other people behind me with all bigger orders recieved their meals before me. I only got my food when I asked whats taking so long. Its one thing if this was only once but this was literally the second time its happened. Manager responded rudely only saying they are busy and wouldn't even apologize for thier mistake. Like being busy is a an excuse for forgetting about a order.

this place is extremely busy, too busy to care about the cleanliness of their food, make sure to inspect your food before eating it. I went to the salsa bar to get a couple of ramekins of avocado salsa and pulled up a long strand of hair when dipping the ladle. I went up to the cashier at the register and told her there was hair in the avocado salsa, and she replied 'ok' and continued ringing up costumers who were ordering. She never apologized, she never offered a new batch of avocado salsa, she never even went to change out the contaminated container of avocado salsa, she could care less all while people are still going to the avocado salsa and putting it on their food. After observing this I am so disgusted that I've decided I'm never going to eat at this El Pollo Loco or any other El Pollo Loco ever again. I'm still grossed out knowing that people who've eaten here consumed avocado salsa contaminated with hair and the people who work here could care less, I wonder what happens at their other locations...

Don't buy the shrimp taco. You will pay over$3 dollars for just one taco and the tortilla cold, and full with green cabbage and only 3 small shrimp... So disappointing!!!!

I used to love El Pollo loco and I used to love this particular location but this present day I will not be coming back to this location due to the the food being tainted. I'm not sure if it was the meal or the salsa because the salsa did taste off I ate a three-piece meal I felt ill then threw up less than an hour later. I'm very disappointed in this location because I grew up going to this location the food has went down dramatically the last time I ate here was two years prior. the last time I came the chicken was dry and the pieces was way to small. When I went to complain about it the (he states he manager he was the manager) acted l he didn't speak no English. So I would recommend staying away from this location until they get back on the ball ever since frosty left that location it seem like it's been downhill since.

Drove I. For tostada chicken salad and found out they raised the prices. I expressed my dissatisfaction with the price but still went through with it. I pull up to window to get dirty looks and attitude. To top it off, my chicken was like bark off a tree. You would think the food would be better since they raised prices, well, it didn’t. Last time I eat at pollo loco

Pollo Loco food is amazing but when they hire the wrong people that provide the worst customer service reflects badly on them as a whole company. I was waiting at the curbside spot (keep in mind I’m handicap) for about 30 minutes after my estimated food will be brought out time and I tried honking and getting someone’s attention and after no success I had to figure out how to get off my vehicle to go inside. Once I was inside I saw the man get my order off the counter and hand it to me. I asked if my salsas were all in there along with my creamy cilantro dressings that I was charged for he looked me dead in the eyes and told me yes they’re all in there. I understand how overwhelming working in the food industry can be and they can’t even say that they were short staffed or anything there was at least 8 people working there. Anyways my food was cold and my salads were soggy and chicken was dry as heck. I’m very disappointed in this Pollo Loco. I know it means nothing to them but I will never come back to this location again.

The El Pollo Loco (EPL) on La Cienega Blvd (La Cienega Plaza) is probably the worst restaurant establishment with regards to customer service I've ever encountered. I went through so many bad restaurants and the type of service provided at this El Pollo Loco restaurant tops it by ten fold. I enjoy eating at El Pollo Loco. I think it's a great company. The chicken, the limited time offers, the sauces, the mobile app, but the La Cienega Plaza EPL location, which is near the 10 freeway (which I take to work), has massive issues with regards to their staff. For the last several years when I've been using the mobile app, I would want to go to their drive thru to pick up my food, but management was persistent about picking up my order at the store. They claimed "policy". I called corporate about it, and there was no such policy. I confronted them about this, and ultimately they had it fixed. Great - but I'm not done. The mobile order would tell you (after completing the transaction) what time your food will be ready. I would sometimes wait outside of the restaurant, or be a couple of minutes late to pick up my food. Staff would always use excuses like: "Sorry, but we're very, very busy - as you can see" "We can drop it off at the curbside. Go to the curbside and we'll come to you." I never wanted to pick up at curbside, but when I did that one time, for my very first time, it took an exact 10 minutes and I know it's been 10 or more minutes because I was watching a TV show on my phone when I've been waiting for them to drop off my food, and frankly, couldn't believe it took them this long to get my food to me. Curbside problem, lateness of food preparedness, inconvenience of coming into the store to pick up food after placing mobile order. It gets worst... and it doesn't stop. Below, is what crossed the red line and confirmed that this El Pollo Loco restaurant is a deplorable, shameful establishment. Eventually, I would tell them NO curbside pick up and NO in store pick up. This is where the disrespect comes in. Staff, especially the person by the drive thru collecting money/handing the food and the manager showed rude and disrespectful behavior and made shocking, unprofessional, impolite remarks. Managers vary on a day by day basis, but it's the same attitude, and so is the staff by the drive thru. Today, 12/29/22 - I felt disrespected and humiliated by the manager. Over the years, they've apologized, corporate has apologized, but to no avail. Corporate has done NOTHING to get this fixed. I honestly felt that their disrespect today could've caused negligence in the way they've handled my food. I had an unnerving feeling the way they handed me my order. If you're reading this and you continue going to this restaurant, I would highly advise to take your business elsewhere. The type of arrogance and nasty behavior from the manager and staff shouldn't be accepted in society. As a customer, I expected good, convenient and friendly customer service and this El Pollo Loco establishment did not provide that.

Had to go through drive thru to get a pick order, lady asked me to pay when I had already done so through the app. Assumed my order was finished so had to ask for my included drink. Forgot my side of chips that were not part of the meal. Did not include napkins or Utensils that were asked for through the app. Chicken burrito was okay. 3 piece chicken was good, sides were dry and hard.

This El Pollo Loco has some of the worst customer service I've ever seen. Other locations have great customer service but this one is terrible every time. Getting them to give me my mobile order is like pulling teeth. The last time I waited over five minutes to give me my order I could see on the counter completed in the bag. They refuse to make eye contact and ignore anything said to them. Everytime is like this. Hi to another location if you have a choice.

Meorme

Never eat at a restaurant that has rat traps lying around. That means they have rodents. Gross

李大爷

Google Maps says they close at 11:30, and I went in at 9:30 to order. However, I found that they had already started cleaning and did not allow dining inside, so I had to eat outside. Just as I started eating, someone came out and told me to leave. On top of that, the chicken was soft and mushy, which was really disgusting. My only advice is: choose another place for your lunch or dinner.

Monica Mehran

The whole entire time I was there one of the employees kept clicking his pen. I looked at him/her multiple times and he/she saw that I was very annoyed and did it more

James Sawyer Ford

The employees are not nice and are inexperienced, I always order the same food and the double chicken bowl by itself and sometimes they charge me $12 and sometimes they charge me $20 for the exact same order, you guys have to make sure the employees are not taking the money for themselves and also today in the double chicken bowl there was hardly any chicken after paying $18, worst service, never coming back ever.

Jennifer Menendez

Worst POLLO LOCO ever , I order a Classic Chicken Todtada Salad and when I almost finish I found a screw at the bottom of it ,WTH , and when called they refuse to let me talk to the manager, telling me she was busy. I was extremely upset , I could had ate the screw, this will be the last time I would ever go to the Pollo Loco . Please check your food before eating there . Bad customer service.

GURDEV SINGH

we order burritos without chicken and every-time it has chicken. When we go back to change the burrito they are rude and don’t accept there mistake . People working there don’t understand the concept of someone being vegetarian sine birth they act like it’s nothing wrong if someone bite into chicken even they never had chicken since birth.