Busy when I walked in. The line was as expected for this location. I asked for my chicken to be grilled a little more to my preference. Thank you for getting my order to my expectations with patience…

Busy when I walked in. The line was as expected for this location. I asked for my chicken to be grilled a little more to my preference. Thank you for getting my order to my expectations with patien…

Lodya and team was so helpful and kind! She helped me with my in-app rewards. Food was amazing as usual and service was speedy!

Lodya and team was so helpful and kind! She helped me with my in-app rewards. food was amazing as usual and service was speedy!

Owner was attentive and straight forward, but kind. Cashier was nice and helpful too. \nFood is always 5/5! The restaurant is also clean and well kept. Good music and ambiance to eat

Owner was attentive and straight forward, but kind. Cashier was nice and helpful too. \nFood is always 5/5! The restaurant is also clean and well kept. Good music and ambiance to eat

Great food, clean restaurant, wonderful customer from young Rafael V, would highly recommend this location. Great job El Pollo loco!

i absolutely love that there is a location that closes a little later so i can get my craving after work. no complaints about service, they took my order efficiently and were pretty quick with gett…

Everyone was really nice , food was great, service was so good! All employees from 8pm were just wonderful with smiles very good ambiance !

Bussy nut efficient location. Employees are super nice. Location could be better specially the restroom but considering the high traffic it's all good. Food is were it needs to be. Fresh and good.

The general manager Mariah is always very helpful and friendly. And the food here is always prepared very quickly and consistently tastes great. Good service from everyone and a clean restaurant.

I have been to this location a few times since it is close to work and on my way home. I never had a complaint until today. After a long day at work and very hungry I decided to get something to eat.…

I was starving after a long morning so I got the 8 piece chicken and it definitely lasted me a couple of meals! It caught me by surprise on how tasty it was! I loved the sauces that came with it!\n…

Venice RDESP

The food is not that great, the burrito was halfway full, and the pico salsa not fresh. Better to spend your money somewhere else.

Joely Simpson

It was okay I went through the drive through and ordered a classic chicken burrito and that contains chicken, rice, beans and cheese.But this time , my chicken was a little dry

Fluffy Echo

Ordered crunchy tacos & salad at drive-thru. Tacos had cold refrigerated chicken that wasn't heated properly but the shell was hot. Salad was ok.

Mari Davis

Quesadilla verde not worth the money. No meat, no cheese in half the tortilla. Fast service but I’d rather wait for the food to be right!

Ordered a chicken tostado for lunch and it was pretty mid. The tostado itself is the perfect amount of crispy and airy, however the flavor of the chicken is lacking. Still a decent option for a q…

Chelsea Johnson

The quality of the chicken was pretty good tastewise but I paid $50 for 8 pieces of very shrimpy chicken and two sides. Very disappointing. Also there is no drive thru at this location and the dining room wasn't very busy and there was no one in line before or after us and 6 people visibly working in the front/behind the register. So tell me why I end up STICKING to my chair so badly I switch seats and then am sticking to the clean(ish) seat so bad I have to pull my pants off the seat when I get up 3 times after this. What I mean to say is there was more than enough opportunity to wipe the seats and tables down so that I didn't have to ruin my favorite sweats .:/

Hainya “Hügø” Smith

🆘➡️🆕06.23 Word un- honored🤨 I've waited few days to comment on the unpleasant visit that ensued...Mngrs looked at me as if I was unhinged as I tried explaining & showing,with this post- review, about my return from dismal-messy 1st experience They'd invited me for! Mean spirited and dismissive management! - "I'm on break! Talk with the cashier!" I won't say that of the staff thank goodness although I had to leave as my frustration grew hotter than their spices! If I eat, it most hopefully won't be This location! 🔜 emotional Indigestion guaranteed ↪️Previously↩️ Going to see if they honor their word• Back later 🤔 Got home to find top not sealed. Contents spilled out No tortillas included either One thing, they put receipt in bag- pix 2 🤦🏾‍♂️

Don't waste your time here. waited 45 MINUTES in the drive through!!! Everyone was starting to honk. When I got to the window to express how frustrating that is since I'm sure most people were on t…

Every other time I order here something is missing or wrong. Missing tortillas, a completely burnt burrito, etc. This time I was handed my meal and when I got home they didn't include any rice whic…

The worst customer service I've ever had, in addition to asking for a burrito and they're wrong, they get angry.\n\nThey gave me the burrito but only with napkins, that's terrible I'll never come…

When I got there they were two people ahead of me, \n The cashier took the order of one of them and about ten minutes later she took the next one, waited about twelve minutes more to place my order…

I came in today Thursday, February 1st at around 6pm through the drive thru & ordered a chipotle avocado burrito.. this is what I received. Posting the pictures because by word it's unbelievable. I…

This el pollo sucks balls for it's drive thru. You'll waste all your lunch hour waiting in line. I got stuck or I would have left.

Meorme

Never eat at a restaurant that has rat traps lying around. That means they have rodents. Gross

李大爷

Google Maps says they close at 11:30, and I went in at 9:30 to order. However, I found that they had already started cleaning and did not allow dining inside, so I had to eat outside. Just as I started eating, someone came out and told me to leave. On top of that, the chicken was soft and mushy, which was really disgusting. My only advice is: choose another place for your lunch or dinner.

Monica Mehran

The whole entire time I was there one of the employees kept clicking his pen. I looked at him/her multiple times and he/she saw that I was very annoyed and did it more

James Sawyer Ford

The employees are not nice and are inexperienced, I always order the same food and the double chicken bowl by itself and sometimes they charge me $12 and sometimes they charge me $20 for the exact same order, you guys have to make sure the employees are not taking the money for themselves and also today in the double chicken bowl there was hardly any chicken after paying $18, worst service, never coming back ever.

Jennifer Menendez

Worst POLLO LOCO ever , I order a Classic Chicken Todtada Salad and when I almost finish I found a screw at the bottom of it ,WTH , and when called they refuse to let me talk to the manager, telling me she was busy. I was extremely upset , I could had ate the screw, this will be the last time I would ever go to the Pollo Loco . Please check your food before eating there . Bad customer service.

GURDEV SINGH

we order burritos without chicken and every-time it has chicken. When we go back to change the burrito they are rude and don’t accept there mistake . People working there don’t understand the concept of someone being vegetarian sine birth they act like it’s nothing wrong if someone bite into chicken even they never had chicken since birth.