Food was fast ..but they don't have white meat so serve dark meat for good deal

It was okay. The service is usually pretty good but on this particular day it was very slow and I receive the food cold. I got my favorite shrimp tacos but the shrimp tasted rubbery and the food like I said was cold. I'll still go back to the store though if it's still open I understand that this particular store close down.

Pretty good. Its always good really. They just always forget my side of queso. And I pay for it.

The servers here were just wonderful and we have great memories with them for they were entertaining us nicely. We also enjoyed the view of our delicious wine and lunch. You can bring all your friends here. Must try!

This pollo loco restaurant here in north Hollywood is the dirtiest place I have seen , the floor the table, I had no other choice because my sugar was get low but other than that nasty. excellent food. The whole seating area was pretty bad just like there kitchen area.

I ordered (3) large totltilla soups and (3) combos of tacos al carbon, 3 tacos and a drink each. I had to wait a short time because of a catering order before me, but all in all the food came up pretty fast.

Food was good. Quick service.

I needed to leave a review since i haven’t been to this el pollo loco in a couple months, and i must say it was a complete 180 from my last visit. I’m so glad i gave this location another chance. I stopped by to grab my dinner for my night shift crossing my fingers it’s gotten better, and I’m so happy to say I’ll be back! My tostada was perfect, the store seemed so much cleaner than it used to be, the person that was helping me happened to be the manager(i asked since i wanted to tell them what a better experience this has been) Daniel was so friendly and welcoming. Thank you so much for changing management, it really shows what a difference a single person can make!

Good chicken! Food in general is on point. Keto burrito is bomb and keto tacos next. Delicious!!

David Joseph

Service was great and the food was excellent as always.

Wanda Scott

The chicken was amazing. I love the way that it was prepared the staff that assisted us, however wasn’t too pleasant. I asked for a specific item and was given another item instead of the one that I ordered that was pretty frustrating, but for the most part, the chicken was good

Ivana Delgado Zamora

All the workers there don't care how they make the food. They always serve old food. All the workers always look super dirty and they really just don't care. Please stop hiring a bunch of young kids that don't give a crap about the food that they serve

888 888

I love the fresh food here. Its is great and they have good customer service

The line was long but moved quickly. I ordered the chipotle chicken avocado burrito. The flavor was good and I enjoyed the spice level was great.

Too bad they don't have shrimps anymore. Otherwise it was great. Fast friendly service, ample parking and the place is clean. Food was fresh.

I always come here but today they didn't have enough workers and wait time to order was way to long... But other than that great service and the foods good

I love El Pollo Loco. It just very expensive. Also it's very low volume. I think I ordered beef salad tada. Honestly I could eat about 5 of this stuff. It tasted really great. It just wasn't full filling.

Everything was fine, except for the corn tortillas. I had 2 packets of 2 each, and they were all stuck together, and fell apart when I tried to separate them. I couldn’t wrap them around the rest of my ingredients. This has happened several times before.

This place is almost always mired in bedlam. Don't be surprised if your order us missing items or has more than you wanted. The crew is constantly trying to catch up on cleaning up spills and the collateral that comes with the territory, but they get it done. For all it's flaws, this place somehow manages a friendly staff and faster than usual service. They're just understaffed & underpaid.

I been going there for awhile now. The last two weeks everything I ask for pico de gallo, they say they don’t have or they have to make it. I go for dinner. How is it possible they are all out? Every day for the last 2 weeks. What is going on over there? I might go somewhere else. Lately not very good service.

Joseph Ortega

Server was too busy talking to others took forever to give me my order which was on the counter. Great most of the time but not today.

Chris Kaliso

We ordered on doordash. The food was good and affordable. My only concern was the legs. The two legs we received had about two bites on each. Very small legs. Otherwise it was all good

Gio Tavanlar

This Pollo Loco means little until you find yourself with a growling stomach on lankershim and victory. Whether it's a bathroom or some burritos u end up asking for, this place wil to you suddenly mean a lot. Lesson from Pollo: Don't be cocky. (Fig. 1)

I give it 3 STARS because it's fast food but let's be honest, POLLO LOCO is a go to when it comes to fast food. It never gets boring. Get your chicken or your burrito. Dont pass on their LARGE tortilla chicken soup when you feel under the weather (ask for lemons, you will thank me later).

It has improved post- remodeling. It's a standard El Pollo Loco, nothing really special but they seem to do everything right. The managers really have to do something about the homeless population camping out on their property.

Well they're pretty shy on the chicken,, with the double salad chicken bowl.. but it's pretty tasty and convenient,, but you got to go back and remind them to put utensils in your meal. I don't know that's something that you shouldn't have to ask for

This place is very popular. My chicken wing and leg in my half chicken meal was very dried out. Inedible. Pieces are small for what you have to pay for the meal. I can find better places to eat, like Pollo Campero where I can get wonderful flavorful grilled chicken there.

Most of the time no problems. BUT in the last few months it's one thing or another. Ie pipes being stolen. Yes stolen by cracked heads. Or the P.O.S. system going down and not knowing until 5 cars get behind you and forget to carry cash. Now 9 outta 10 cars are stuck because nobody decided to put a SIGN. BUT YEAH OK MOST THE TIME

Good service for take out. The Chipotle chicken burrito was tasteless, does not taste like chicken or Chipotle. The cabbage with sour cream overwhelms whatever notion of chicken there might be. Saw a few bits of chicken but not much. Whoever thought of putting cabbage and sour cream together was really wrong.

So, the homeless problem here is real. I have never used the drive thru so I can't speak to confirm the bad reviews. I do, however always notice lines when I pass this place. The food each time I have gone in, was great, what I expected. The dining area needs to be kept up much better than it is now. If you're big on " customer service" then keep you store clean ALL the time. Be better

Simple and quick but usually get the order wrong 20% of the time particularly at other locations. My wife and I have it frequently (like 2-3 times a week) and it still happens. Not sure if the staff just doesn’t care or if they are just not listening. Always ask to repeat the order to you is my advice and don’t leave the window until you physically inspect to ensure the order is correct.

I usually love their food but we used the drive Thur late on Tuesday night and ordered tostada bowls with chicken and we got two bowls of lettuce, 1/4 tablespoon of sour cream and 8 teanie tiny pieces of chicken. Very disappointing. Will only eat there if we have time to go inside.

They have those order kiosks! Stop it! Takes longer to order, no human interaction. AND... you're trying to save money on the backs of your employees! Hey folks, it's time to create a union! Don't roll over and accept this!

Robyn Lewis

They didn't have the one thing I went there for which was the tortilla soup. How in the heck is that possible at 7:41pm?

frank Dominguez

It just seems like the chicken is getting smaller and prices are going up but the chicken still good

Homeless touching the machine of drinks, taking drinks I think one the employee must given him a cup for the drink, salsas not cover and mess around them, How they allow that Is not right, bacteria’s any one can get sick. homeless have too many illnesses, bacteria’s etc etc etc 😱

Wanted some chicken tacos, got them(no problem, though dry). Needed to use the bathroom(just came from doctors due to kidney problem). Was allowed to use last time ,not today!

***Newly remodeled & reopened. Photos below. I'll have to see how the new kitchen crew does and will consider having dinner at this EPL again.*** When they scoop out & serve you a side of corn, EVERY EPL I've been to will just dump in more corn & leave the leftover corn (which wilts & turns brown). It happens so often, I have pics on my phone of the grossest EPL wilted, brown corn & freshly cooked yellow corn. AND they STILL give me grief for asking for YELLOW (FRESH) corn!!! thanks

The chopped chicken has been very dry in the tacos and tostada salads in my last few visits. Also, other people in the area I know feels the same. I thought maybe a bad day when it first happened but seems to be the same result lately. Hope this El Pollo Loco improves the quality of the chicken. It has been very delicious here in the past though.

Chicken, rice and beans were good, I ordered a side of coleslaw and It was spoiled, I ordered a side of French fries that I did not get, I ordered flour tortillas and I got corn. They did not put any salsa in my order. By the way I went through drive trough.

I gave 2 stars because it's El Pollo Loco and I like it, but this location gets one star! The driveway line was literally in the street, so I went inside... cashiers slow, and whole place was dirty! To to top it all off, when I got back to work with my avocado salad, the chicken was dry and hard, like it was sitting out forever! I will not go back to this one!!

I was very disappointed after stopping by this store. I only go to this area once a year as we live up north. Usually when we do I try to stop by someplace that we can get up north. Well...we stop by this place and the girl gives me my bag and we head off back up northern. We pull the food out of the box and it looked like someone totally burned the chicken and it was hard as a rock. Then on top of it half the order was missing. I paid for two sides and 10pc and all they gave me was the chicken. I don't recommend this store at all.

This place is just dirty, everywhere you see. It could be a nice place as its size is good , and well lit but as soon as you get inside you will be hit by the dull old smell of the grease they are cooking with. ( not the "good" smell, that invite you to eat). And like others reviewers you'll be eating and inside pan handlers will get to you. Insideor outside waiting for you. Despite that more then 3 times went there since its the closer arround my place. NOTE: im up dating this review form the last time i went there since it looks they are making some lil progress in keeping clean.

Took like 10 minutes for 5 people to place orders. Trash on tables food on the floor. 2 employees on break or just dgaf no more. Maybe we all were having a bad day. Plenty of chicken in my nachos though.

Very minimum of everything on my two tosada salads ordered in drive thru; a house spoon of rice,beans, salsa and could count the pieces of chicken on one hand. Got five containers of green sauce because each one was 1/4 filled and the ranch also came in less than half filled containers, no packs like it used to come.

tania Velazquez

Chipotle quesadilla. NOT!!! No cheese or chipotle sause. Chicken was very dry Guacomole is like a day old. They were just trying to get rid of it. They put a lot of beans and bean juice. Very little rice and chicken and no street corn flavor very disappointing.

Natalie Banda

I placed an order at this location ask cashier if my order was complete when he hand me the bag. I get home and notice that my order wasn’t complete I called the location I purchased from, a female answered and I told her Hi I order from your location and I they forgot to provide me with the complete order. She said (what) I repeated myself and she hung up I tried calling a few times and no answer. A simple come back or we will replace your order would have been fine. Customer service not great at all now I have to drive to the location to pick up food that I paid for because the person in charge of this location can’t answer the phone.

DON’T EVER GO TO THIS EL POLLO LOCO!!! WE ORDERED MEAL WITH CHIPS FOR OUR MOBILE ORDER FOR THE SECOND TIME AND THEY NEVER PUT CHIPS AT ALL. THEIR TRICK IS SEALED YOUR MOBILE ORDER SO YOU DON’T SEE WHAT’S MISSING. IF YOU’RE OUT OF STOCK JUST SIMPLY SAY IT INSTEAD OF NOT PUTTING ANYTHING. LAZY STAFFS! THIS HAPPENED TWICE!! TWICE! THE FIRST TIME WE THOUGHT THEY JUST MADE A MISTAKE BUT NOT AGAIN!!!

The chicken was 3 weeks old.

I came to order to drive thru and I had order 2 piece meal .Cole slaw had a bad taste so dry and also the pico de Gallo salsa was bad .was no good I try to call them there phone # listed no answer .I had such bad experience I stop going inside because that place is always so dirty.i will not come here ever again .I make sure I call health department.

The place was dirty. 5 people milling around the back took 5 minutes to take my order even though I was the only one there. I can't comment on the food. Disgusted with the service I gave it to the homeless person in the parking lot.

Waited in the drive through lane for 45 minutes. The cashier didn't know my order and when I finally got my food they gave me the wrong drink. One of the worst managed restaurants I've ever seen.

I'm a customer here at the El Pollo loco on victory and lankershim I come here often because I live down the street, every time I come here and I come inside of this place they only have one cashier working which is totally unacceptable and not professional I stand in line to get a chicken bowl in in here for about an hour just doesn't make sense they need to either speed it up for open up another cashier this is not cool and I spent a lot of my money here

What Poor Service , I was Standing almost 3 Minutes , and The Workers Passing by , Not Even one Said How can I Help you, In Really you Guys Need To Change attitude , Be More Focus on People Needs , Pollo Loco Need Training for These Workers. Thanks

The team member looked like he didn’t want to be there. When I asked him for guacamole salsa he replied “it’s in the bag” we checked the bag and there was nothing in there and I asked again and he gave us 2 containers for a 12 piece family combo. When we got home we see all of our chicken burned. And the rice was burned too. It even tasted burned. No type of customer service from that guy.

80 % of the time they always give you rancid salsas and always and I mean always only want to offer 3 salsas for a 20pcs meal , if it's not one thing it's another. Very bad management. Instead of giving costumers rancid coleslaw they should be throwing it out . Poorly operated.

I visited this location about a week ago . Ordered at the drive thru and when I got home both my chicken breast and wing were RAW and the cauliflower was so over cooked it tasted burnt it looked brown . 🤔🤔 Will never visit this pollo loco again and I made sure I told my friends and relatives not to go there . Disgusting and it's pointless to complain to corporate because they don't care either. 😡😡

Came through the drive thru got my order I get home and I'm missing my churros also the sour cream in my burrito tasted rancid they also forgot the dressing for my salads. Not the 1st time they mess up my order but will probably be the last.

The one thing that is worth going to El Pollo Loco for, in my opinion, is the creamy cilantro dressing. This restaurant is either constantly out of it, or has forgotten to include it, 4 orders in a row. This restaurant convinced me that there is in fact no reason to go to El Pollo Loco.

The person that helped us was very rude and had attitude when attitude wasn’t necessary. He also said they don’t offer horchata at pollo loco. He didn’t give me my receipt and acted unprofessional until we drove away and my food looks like it was literally thrown together . Ridiculous and a waste of time and money .

I'm a vegetarian and these people started hiding meat in my food.

No stars our churros were cold and they were missing the cinnamon and sugar. there was corn on our mash potatoes(we did not order corn), our hot chocolate cups were filled halfway. They were rude. They forgot to hand back the card we payed with.

asked for salsa multiple times to which they said they had put it in the bag to only receive a measly mini cup of salsa. looked like 15 ml of salsa. rude workers and deserve 0 stars because who gives an inch of salsa for a full meal.

Screw this place. I place an order and they forget a small part of the order. No problem, I figure I’ll tell them next time and they’ll make it right. I come by a week later to order and let them know. They said because I didn’t call immediately after they effectively don’t believe me. Yeah that’s not how you deal with customers. Burbank location in INFINITELY better, cleaner, and way way faster. You can’t charge for something and not deliver it/make it right. You lost a customer.

Horrible. I ordered on DoorDash and whoever was at the front gave my order to someone else then when my actual delivery guy got there, they said there was nothing they can do and cannot remake it even though he had the verification. Maybe have someone who’s actually gonna verify and check information for accuracy. Now I can’t get my refund back till 5 days even though it was my dinner for tonight!..unbelievable.

lady at the drive thru is rude and deaf edit: not only is the lady rude and deaf the manager is even worse. I asked for no avocado and he patronizingly said that's what guacamole is. ok? I didn't ask what guacamole was made out of I said I didn't want any. then he handed me someone else's receipt so now I can't even go back and ask for my money back BECAUSE I STILL GOT AVOCADO ON MY FOOD. I am allergic and can't eat any. I don't understand why someone who appears to be a manager would choose to ignore you like this. never coming here again.

The drive thru with one car ahead of me, waited for 20 minutes to get to order menu, waited another 10 minutes at order speaker without ever being greeted, so I decided to drive to another location for better service. I would not recommend anyone wasting time or money at this location.

The place inside was super dirty, one of the tables actually had blood on the chair like someone with their period left a blood stain on it. I was pretty grossed out to even take a picture. And let's not even talk how rude the girls at the register are. The servings were really shy,like if it was a free sample. Never going back to that place, I've been at other Pollo loco restaurants and I've never seen anything as horrible as the one in lankershim and victory north Hollywood. Definitely disgusting and bad food. 👎👎👎

They served me straight up UNCOOKED CHICKEN.. Here’s how it looked the next day. YOU HAVE BEEN WARNED!!

Unbelievable! This dude asked me for the second time if I ordered mashed potato I said yes . He obviously charged the mashed potato then when I got home I did not have them in my bag! >:/ . So angry this was today around 9 pm

It's really my fault for going back here. For some reason they don't train their employees to complete the orders before they go out. I should have trusted my gut and remembered that this location is notorious for messing up. So out of the two churros we ordered we got one, out of the 2 combos we ordered we got no chips. If you come here and go through the drive thru do yourself a favor and stay at the window until you check for every item. Don't leave it up to them because they won't double check, in fact the only thing consistent about this location is their ability to forget items and give out incorrect orders.

Someone in the comments mentioned el pollo loco in Burbank being better and I 100% agree. The price here has gotten expensive but the service is terrible and the food is disappointing. I ordered a keto burrito and the texture was disappointing, it used to be $5 now it’s $9 and awful, 510 calories and I wasn’t filled up. The employees are also really rude, delayed to hand me my food, I honked in the drive thru, the guy handed me my food and slammed the window in my face. Ridiculous,

UNDER NEW MANAGEMENT! And it’s far worse than ever. The drive-through is a nightmare of inefficiency. The quality of food has nosedived into the pavement. No longer does the customer matter. Charging more and giving less in customer service and quality. If you keep showing up for the abuse you deserve it.

Ordered a double chicken tostada bowl and didn’t get ANY chicken or the avocados and nobody picks up the phone. The ladies at the drive thru are nice but come on, there wasn’t even a line. Paid nearly $10 for some Lettuce and beans.

Poor customer service. The cashier is rude. He finished taking the order of the person in front of me and just walked away without saying anything. When he got back he was rude as if he hates his job and I was annoying him for trying to order. Then, he starts filling cups with rice and beans, his thumb IN the cups and wiped his hand on his pants. Handles cash and then the food. The receipt said Daniel

No stars at all (selected 1 start to be able to post)! 2nd. time we've been to this place. First time no drinks were available and they did not want to refund us our drink money our tacos were just tossed into the plate, looked like chicken and tortillas and not tacos. Gave it another try today. Today's order, we asked for no rice on bowl combo and guess what? I got rice! I also asked no rice on Classic Tostada and again I got rice. Cashier Edith seems like she does not want to be there. Elizabeth person in charge (did not want to confirm if she was the manager) said we should call corporation and hung up when we called to let them know that our order was wrong and also we did not get the flour tortillas for our bowl.

The food hasn't been good anymore for some reason. They're hasn't been any chicken before the bone on both drumsticks and thighs. The pico de gallo tonight was not fresh and did smell old rotten like and tasted that way. Just to be honest and unfortunately I didn't get my money back because I was still busy at home

Went to the drive-thru try to order a burrito and a cheese quesadilla but they didn't even bother to ring up the cheese quesadilla when I was clear about it. Never coming back to this place because their mic is terrible their speaker is terrible and the burrito wrapping was incredibly messy making it hard to actually get out without making a mess on its own. They didn't even give me the right burrito that I ordered which was supposed to be a chicken tinga but this is nothing like it and it was very little chicken in it.

I buy chicken once or twice a week at this place, lately I have received my orders in worst condition , the chicken is fully charred and cannot be eaten. Talk to the manajer to recommend that they have a control of this problem and he said that this is the way they now cook the chicken and it is more tousty , but it is is burned, I recommend you check the bottom of the chicken in the drive true window before leaving the place and do not accept it, because this is not a free everybody pays for it and They should be ashamed to provide the chicken in that condition that is not acceptable

Why did I get charged for 2 chicken tostada salads when they didn’t even put chicken in my salad? Went today March 24,2025 around 8 pm. Young Hispanic dude shoved the order thru the my window and now I see why. Dumbass worker wanted to rush me out of there since they probably knew they didn’t put chicken in my order and charged me for it anyways. This is ridiculous. Don’t play with peoples food.

I just had a *very* frustrating experience at Store 6080 involving a manager and their new screen order system. I walked in to order takeout and used the screen order system to place my order. When I attempted to pay, the system rejected my card once; I checked my banking app and it refunded my order this first time. I tried it again thinking put in the wrong PIN, and the payment system registered the payment but the screen order system did not. So I had a second $21.98 charge pending but the order didn't go through. I explained this to an attendant who quickly got the manager; I showed them my phone's banking app with the first charge, first refund, then the second charge with no refund. She then refused to do anything about it, stating it's pending and should be refunded shortly. When I told her the first charge error was refunded immediately and the second wasn't refunded at all, which was clearly indicated on my phone, she just repeated herself. I insisted she try and figure out the state of my order so she started a call to tech support and proceeded to try and troubleshoot the screen order system. For 30 minutes. While I was waiting the other screen order system gave a similar error to another customer and an attendant started taking orders in person to avoid the problem. With no solution in sight, I'm hungry and frustrated so I told the manager I either wanted a cash refund or my order. She repeated yet again it's a pending charge but offered to take $5 if I allowed my card to be charged a third time. It was only after being very insistent and pointing out how long I'd waited (now 45 minutes) that she directed an attendant to fill out my order. A day later this my second charge still hasn't been refunded so the manager's assertion that it would be was clearly incorrect and I got to pay full price for this whole experience. While I'm not thrilled about the automated system, that wasn't my primary concern. My primary concern was that when the (brand new) system failed, the manager's response wasn't to make it right but to double down and try to convince me that what I was showing her was wrong.

Eduardo Orbe Bustamante

Food was clearly not fresh, chips were like rocks, dressings and sauces tasted really bad, bathroom was extremely dirty

Anna laino

Shame on this restaurant I call sanitation department, I walked in and it was so filthy and dirty I hade to walk out!! Employees just standing around doing nothing. They should be able to give you a D grade please people don’t buy here to many bad reviews and the owners don’t care…

Tyler Fitzgerald

One the worst locations in the Los Angeles area. Everytime I got there service takes forever and orders are always wrong.

Aracely Ramirez

Edith was so rude to every costumers.. the food was cold and stale.. place was dirty right when u walk inside… I don’t recommend that place..

Fritzzz

I came in with coupon and the girls told me to order on the kiosk and I needed help and she was not trying to help me and she said the coupon I had doesn't exist and she pulled out a paper that had the same coupon and she still told me that I had to order in the kiosk when clearly I still needed assistance, mind u that they have a sign to don't hesitate to ask for help....the worst service ever

Side 2 Side (Tambourine Healer)

I am not surprised that the manager NEVER followed through with me. I will not be going back here and I will be talking about this experience on stages around the world. I will let people know about my experiences here so that they can make informed decisions on whethet to spend their hard earned money here. What a colossal wazte of my time. UPDATE: As per the instructions and the managers request below⬇️ I went online and filled out the form and you have never responded to me. Why do you post this under our review, in hopes that others will think that you actually attempted to write your wrong? Or perhaps that we won't respond and you don't have to do anything? I ordered for the first time using the kiosk menu, and a customer supported me with it. The young man set my order on the counter and called my number. I thanked him and looked inside at my condiments and I don't know why he placed ranch dressing in there when the menu states that it comes with cilantro dressing. I requested and waited an additional 3 minutes for cilantro. When I got to where I was going and prepared to eat there wasn't any plasticware in the bag. They don't have them available for customers to pick up. I was very disappointed in the customer service and the salad wasn't as good as it usually is.

Michelle “Mitch”

Went to this location over 40 minutes before they closed and they had no chicken. Guy taking my order was nice but how does a place that sells chicken run out of chicken. Every time I come here they mess up my order but I still give them a chance, since we are all human but dang, no chicken. Sucks.

Giorgio Mattiazzi

Delicious food but the place it’s so dirty… only two on the kitchen …

Daniel Lara

Dirty it seems like management doesn't care that there were 3 homeless inside just loitering. Tables with leftover food. I was planning of eating inside but took my food and ate it on car in pool parking lot.