Odessa has the worst Chipotle I've ever been too and it makes me so sad. They were out of brown rice. Grilled veggies. Steak. Serving area was a disaster, food everywhere, everything/one was chaotic. Chips were stale not seasoned. Seating area was dingy. place was well staffed but nobody had direction and staff had deer in the headlights look. I sure hope they can turn it around. Such a great location. Sucks the quality is so very bad.

Caspian

Last week i tried ordering takeout and when i received my order I was missing multiple items. I went back and the lady with long black hair that was working the togo area was not only rude but made my order wrong again. I said never mind and got a refund. Today i went back to try again with takeout. My burrito was unwrapped and all over the bag and my other item was missing multiple things. I went back and wasn't surprised it was the same lady working the togo area that made my order wrong and threw my burrito in the bag without wrapping it. I went inside to get my order remade and it wrong again, sloppy and portions so small that it's ridiculous. I just took my food home because I was over it. I am beyond annoyed to be paying such high prices for poor quality, bad customer service and small portions.

bryanna boyce

So, I had an Uber order to pick up from this place just a few minutes ago. I get there and after waiting for 10 minutes, get told that someone might have stolen the order, that they will talk with their manager, and then proceed to be completely ignored for the remainder of being in there until I got fed up waiting and left after canceling the order. This is not the first time this has happened to me at this place either. The workers really need to pay attention to who is grabbing what order. Something needs to be done so that things like this do not keep on happening. This is messing with my money and income to be able to feed my family. That is now money that I am out of to take care of my family.

Dianasta

This’s a JOKE place, only 3 people working on Sunday, line is insane,not a clean place, and also they are rude. I was waited in line to place an order but when I saw how dirty it was the counter I chose to walk away…

Isaak Gamboa

Bad all around asked them to rewrap it and lady gave me attitude and gave me this in return this place is very unprofessional dirty dishes everywhere and very ugly environment especially the employees there and seemed to be under the influence as well poor customer service and poor food service

Francisco Reyes

There are too many issues.... at this location. Management really needs to step up and fix the multiple issues. Especially the mold smell at the drink fountain. I'm not going back. Plus, the brown rice was like eating small rocks.....

+2

isaac diaz

I had to delete a previous 5-star review due to the complete shift in quality and service of this location. What was once friendly, inviting staff, became bitter. Always out of protein. On March 10, 2025, I ordered a Chipotle Honey Chicken bowl via the app. I waited about 5 minutes to even be acknowledged by the mobile line employee. I finally got my food, opened the bowl, took a couple bites, and bit into a staple. I do NOT use staples at my home or workplace (fully digital), let alone near my food. I contacted Chipotle on their website, and have gotten no response or reparations. Sad to see.

Manjeet singh Virk

First time I come to this location and the facility is super dirty tables are dirty floors are dirty no one cleans or restocks the straws forks etc they have long lines to order and only one person is serving and their is no help from other team member towards that person trying his best to put the line down (a white guy not sure of his name)

+5

Stacy Bouska Hoffmann

1. The manager and staff have all their Burgerking and Starbucks wrappers all over the tables—-if the staff won’t eat their own food…..should I be nervous? 2. ALL the tables, seats and benches were sooooooo dirty we couldn’t eat there—took it to go. I can only imagine how dirty the areas that aren’t seen by customers are. Ugh—disgusting! 3. First and last time at this location -I’ll drive to Midland where it’s clean and better good.

Paula Bohn

I do not recommend! Even with salsa the taste is bland. They basically threw poor quality ingredients together into a shell and call it a taco. Even Taco Bell tacos would be better. They need new mngmt

Carl Parker

I love Chipotle but this location is awful. I waited for 20 min. in line and when it was my turn to order they were out of most everything. No white rice, no peppers and onions, no steak, and regular chicken was going to be an 8 min wait. I could understand if it was close to closing but it 8pm dinner rush.