Bre Maldonado

Their chicken burritos are soggy and unflavorful. This location never makes your food fresh.

Kassandra Halford

Pathetic amount of chicken on the double chicken tostadas. I ordered 2 double chicken tostadas and there was exactly 8 pieces of chicken. Looks like a normal order that I was just upcharged for. I also specifically requested no sour cream or cheese on ONE tostada. They did it for both. And last but not least, the extra salsas weren't included nor was I asked before they shut the window on me. I had to wave them down and ask.

Reddiy

Update: 8/2022 - So no Dole Salad Mix but now you don't even get a sufficient portion of chicken in the CHICKEN TOSTADA!! I TRIED. This location needs new management and employees. Not worth the price! I could've purchased the loco salad!! ______________________________There is some food f--!@ry going on in the kitchen! This is THE WORST Tostada I have ever eaten! Dole salad mix with purple cabbage, chicken crumbs equal to less than 1/2 an ounce of chicken, and avocado dressing with the consistency of water!!! None of the ingredients had flavor/seasoning. Don't waste your money!!!!

V. Ram

This location is a little out of my way but it used to be better than the location in hospitality, this is the second time they swap my order after confirming your order at the speaker and at the window they don't even bother to let you know, they could have taken a minute to let you know if they ran out of the tostadas but they don't bother so they just give you a salad instead. I stopped my prior usual because it was always wrong figure it was a misunderstanding apparently most orders are misunderstood and you get what they give you,part of this was our fault too for trusting we got what we ordered and not checking before leaving, so if you're a client here... Check your order before you leave 🤷🏻‍♀️ communication is the easiest part to keep customers, yet taken for granted so easily

ADRIANNA HENRY-DAY

They literally don’t listen. I asked for onions and cilantro and extra tortilla strips for my chicken tortilla soup and received only one serving of the strips. No onion no cilantro, no Cotija cheese. Oh, and to add them to it, I literally told them I wanted a thigh, I have a leg. You guys need to do something about this or I’m going to contact corporate because I’m literally sick and drove all the way over there or out of the way to get this food. I need to get all the way home and find out it’s not correct but I paid you an accurate amount of money though. If I’m paying, I need to get what I paid for! This needs to be fixed!

kassandra cabrera

Never has receipts paper to collect rewards and be forgetting items in drive through

ICUR NVS

Old DRY chicken stale tostada gross salsa tastes worse than can/jar store bought. Serrano was in fact wilted. Horrible on more than one try. Unworthy business model.

Princess LeeAnn Lee

Horrible!!!! First they tried to give someone else's food. Then when I finally received my food it was so overcooked and burned the chicken was non existent and inedible. You guys got one job to do. How do you fup grilled chicken??? Don't know how to cook apprently.apparently. just horrible.

Adriane

I went to El Pollo Loco this afternoon in Redlands, CA. I ordered a side of chips and guacamole, and it cost over one dollar more than the exact same chips and guacamole that I ordered st the El Pollo Loco in Temecula today. It is my understanding that Temecula is a little bit more expensive than Redlands. Although, El Pollo Loco is a franchise, I brought that point up with the drive-thru Redlands worker this afternoon. When I told her this information she said it was my choice to buy food, and she did not understand the word “empathize.” When I explained - emphasize means putting oneself in other people‘s shoes, she said that she only cares about herself. El Pollo Loco, why would you employ a worker wjo cannot conceptualize this basic word?English words are a fundamental way tgat a person sells the business. If an individual has no access to education (maybe the worker is educated or not but it appears she may not be educated) then why don’t you take initiative and educate your employees? What is the incentive for me to be your consumer? The best business return is empathy, compassion and emotional intelligence. Finally, I used a restroom at El Pollo Loco in Murrieta, CA and the door post says to wash hands for 20 seconds. Corporate franchise, employees and public - please wash your hands for 45 seconds. I worked in healthcare over 18 years and 45 seconds was the guideline to wash off the germs! Do you want hepatitis to be on your food? Ugh!

ZULEMA Herrera

I ordered a BEAN BURRITO, 2 PIECE CHICKEN, SALAD! BEAN BURRITO was extra tiny SMALL!!! I didn't order a EXTRA MINI BURRITO!! BEANS COLD!!! TORTILLA COLD!I DIDN'T eat t LEG it was COLD BURNED!! HARD!! !

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