I purchased four “Support Your Community” fundraising cards to use at local locations, as I manage three offices in Katy, TX. Last week, one location accepted the card but took over three hours to deliver, citing that the driver quit. The manager offered a free pizza on our next visit. This week, when we tried to redeem the card again by scanning the QR code, the same manager stated the card is only valid at corporate locations, that we are now considered out of the delivery area, and that we would need to pick up the pizza ourselves. The card states “at participating locations” but does not disclose that this means corporate-owned stores only or that pickup may be required. We were not out of the area when the card was previously accepted. These restrictions were not disclosed at purchase. Had these limitations been made clear, I would not have purchased four cards. I am requesting the cards be honored as advertised or that a refund or equivalent resolution be provided.

Marieeh

Do not order from this Dominos location. I have guests over and placed an order via DoorDash. I posted in detail the description to my apartment and leave at the door instructions. The status said delivered but there was no delivery. I called this location and notified DoorDash and was berated and blamed for the missing pizza by whoever answered the call from the store. The delivery driver also lied and said they had called me which is untrue. My guests and I are baffled by this level of customer service. I will never patronize this franchise again and if you don’t want your day ruined I advise you not to as well.

Priscila Acciarito

The service at the store was terrible. I waited much longer than expected, and the manager was extremely rude and had no respect for customers. It's a real shame they hire people like him as supervisors or managers.

Chelsea Justice

This is the worst Domino’s. I don’t know if they only have two people working there or what, but you can never get your food on time. The delivery driver doesn’t even bother to properly deliver your order they literally just toss it in front of your door. And I kid you not, they throw it right in front of your door. The lack of care when it comes to the food, the inconsistency, and the inaccurate delivery times are unbelievable. Please, I beg you if you want to order Domino’s, do not order from this store. If you’re ordering online, double-check to make sure this location’s address isn’t the one fulfilling your order. You will not have a good experience. Order from any other store this one is the absolute worst. Honestly, the fact that this store is still open is beyond me.

Anthony Diaz

Placed an online order for two pizzas to pay at the store , got there n wanted to add a 2-liter soda . The guy that was at the front was struggling just to add the drink onto my order . Told me I had to purchase it separately . I payed the pizza and was waiting for him to charge me the bev . Well he couldn’t figure it out so he waited till one of his coworker helped him . The other employee was able to add the bev to my order sayin it was 29.45 when I just payed 25.75 for the pizza . I told hem I just payed n he said it didn’t go through . I literally payed twice for the order .

Anto Abrilian

1.5 hours for 2 pizzas. Phones are set to a longgggg recording of over 4 minutes before speaking with anyone is a possibility. Pizza arrived cold and sloppy as can be.

Kristina Nunez

This dominoes takes forever to deliver pizza. This has happened multiple times. I ordered it an hour and a half ago. One hour ago it says it was out of the oven yet It still hasn’t left the store. You try to call the number to check on the order, but it’s just an automated message. You can’t actually get anyone on the phone

Russell Hearen

This place is an absolute joke!!!! Honestly, even saying that is probably a colossal understatement!!! The last few times we've order from here there have been issues, usually issues after issues after issues, and the employees act like they're doing you a favor for doing the job that they are paid to do!!!!!! I completely understand mistakes happen, no one is perfect, I truly do understand that. What I don't understand is how someone sends the COMPLETELY WRONG ORDER. We ordered 3 things, Buffalo chicken pizza, parmesian bread bites, and bone in Buffalo wings. We got some type of pizza that was covered in pretty much everything they carry and an order of chicken Alfredo! The chicken Alfredo isn't even sent in the same containers as any of the other stuff we ordered! I ordered this just after Midnight, they close at 1am, I had just finished working a 16hr day, order the pizza on the way home, got home, changed and dealt with some family stuff. After about 20mins had past after it was to be delivered my daughter opened the door to find someone's dominos order sitting on the ground at our door. Mind you we did NOT request it to be left at the door, the driver never rang the door bell or knocked, just dropped the order and ran. I immediately went to Dominos to find the front door wide open and not a single employee actually paying attention to their surroundings. I sat there for a good 5mins at their counter loudly saying "hello" and waving my arms in an attempt to get their attention but they were too busy blaring music in their headphones. Once they finally realized someone was standing there they immediately went to being absolute dumbfounded at how I could have gotten in. I literally had to turn and stare at the WIDE OPEN front door for a bit before one them finally said, rather poetically, "Oooo the front door is open" And the award goes to.... Was I met with actual compassion, understanding, or an actual customer service focused mentality...NOPE! I was met with a smug smirk and an attitude that made it obvious that they didn't care whatsoever that they just completely screwed up AGAIN and had left a customer with little to no options on grabbing something to eat at this time of night. It was made very clear that I was the one who was out of line and was being completely unreasonable for going up there. Just a repeated "Well, I'm sorry but what do you want us to do about it, we're closed everything is off....like they're stuff is controlled by computer and only corporate can turn an oven on. They could have easily taken the extra step and actually put customer service first but we all now customer service is the last thing a corporation cares about and we all know they only hire those who swear an oath to be as lazy and unaccomadating as possible every chance they get, effort better not even be in their vocabulary. I mean they even made sure that the one person there who actually had some respect and was trying to take the customer service first approach was very quickly shut down told to shut up, with body language, and quickly spoken over by the curly haired punk kid with his little smug smile and condescending attitude We all know that society, in a whole, has gone to crap and that customer service, especially from a large corporation, is basically nonexistent but I never realized that the head quarters for the continued efforts to ensure that this continues was located within a Dominos down the street from my house and was being lead by some punk that should be very thankful that society frowns on people teaching people a real lesson nowadays.

Johnny Cantu

This domino's is a joke. Poor customer service and poor quality of pizza. I've had to go back multiple times to get stuff fixed. They can't even cut the pizza all the way. Paying for a service that you ain't getting here. They need to retain everyone including the gm here.

Crystal Babcock

Everytime I order the quality of food seems to get worse. I order handmade pan and this is not it. I don't know what it is but this location regularly screws up my order. I won't be ordering again from them. I don't have money to just throw away.

Christopher caldwell

⚠️ Warning to Fellow Patrons ⚠️ 🪳 Had a deeply disappointing experience at this Dominos Pizza. Ordered on 1/4/2024, and while the first pizza was fine, the second was a shocker – found a cockroach! Contacted the general manager for a promised refund, but two weeks later, no refund or follow-up. Despite their assurance, neither the general nor district manager returned my calls. Frustrated by the lack of response, I left this review. Hygiene concerns and unfulfilled promises make me question the standards here. Think twice before choosing this location for Pizza!

Victor Fausto

My pizza was burned. There's no quality control from managers. Employees with bad attitude and very poor customer service. From the beginning to the end my visit was a bad experience.

Rosanna Barshis

I have to order my pizza with no cheese because of a dairy allergy and this is how my pizza came. I have ordered it from lots of dominos here in katy and it has never looked like this! I called to complain and the person that answered the phone said "since you ordered it with no cheese there is no way to make it come out any other way" and the second pic is the replacement! Guess I don't get to eat tonight! And this dominos will not get my business again. How disappointing