McDonald's
Burger · Rochester
Sobre McDonald's
Located in Rochester, McDonald's offers a convenient spot for a quick meal, open early until late. Customers appreciate the fresh, hot food, particularly the fries and Spicy McCrispy. The restaurant aims to provide a clean environment, with some noting its appearance is a step above other fast-food...
Located in Rochester, McDonald's offers a convenient spot for a quick meal, open early until late. Customers appreciate the fresh, hot food, particularly the fries and Spicy McCrispy. The restaurant aims to provide a clean environment, with some noting its appearance is a step above other fast-food locations in the area. While many experience speedy service, some customers have noted inconsistencies in order accuracy and wait times depending on staffing levels. The ambiance is generally described as comfortable, providing a familiar and accessible dining experience.
Què diuen els clients de McDonald's
Reviews are mixed. Some customers praise the clean environment, quick service, and friendly staff, while others report issues with order accuracy, cold food, rude service, and long wait times, especially in the drive-thru. Consistency seems to be a major issue.
Plats populars
Ideal per a
Tip: Be sure to check your order before leaving, especially for delivery and drive-thru, to avoid missing items.
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Opinions de McDonald's Rochester
Wish I knew the young lady's name, we frequent so regularly that she knows our voices threw the drive threw and usual has it typed before I finish..always smiley and fun. And the behind the line staff is awesome have never messed up order. And managers pick up slack too I have seen them at the window or even taking orders at the counter. Keep up the awesome work.!!!!
The service was quick, the place was clean, and the food tasted just as expected – hot and fresh. Perfect spot for a quick bite or a late-night snack. Loved the fries and the Spicy McCrispy
It's pretty good but they have a bad habit of forgetting items when you order delivery. Last time they forgot one of my apple pies, the time before that my slushie was completely melted and only half full.
Yesterday, at 5pm, my son and I waited while the single counter person was helping the drive through server with her order. We had to wait 10 minutes because they didn't have any other counter help. When the counter person was finally able to take our order, she was very polite. My Buttermilk Chicken Strips were too well done, though.
It's hard to really rate fast food restaurants cuz it all depends on which manager is working. Some days. The service is amazing and we are in and out in under 90 seconds and others it could take anywhere between 5 and 10 minutes.
Who ever the night manager or shift leader is is rude. We were in there for 10 minutes waiting for 2 meals and the entire time she was yelling at her workers about various things and the entire time they were obviously working in the back silently. This isn’t the first time we’ve seen her act like this. Whoever the black haired half shaved head lady is isn’t making anyone feel welcomed. Customers were visibly uncomfortable and the workers looked frustrated and upset.
Went there this morning around 10:30am. Girl working the drive thru had a NASTY attitude for no apparent reason. I can't comprehend how a franchise owner would allow that as the face of your business. Who on earth would want to ever come back after getting talked to like a piece of garbage? Made a complaint to the manager and he did offer a comp. I declined. He then proceeded to talk trash about me to other employees right in front of me. Incredible. Some MASSIVE anger and unprofessionalism exhibited here.
Just left this place tables were disgusting drink station dirty and sticky and worse of all the customer service is horrible. I will never ever come back to this location. First nobody was at the register, was greeted by someone who didnt know how to take orders but tried. She got a manger who came up, he says "what's up" let that slide tell him my order, My sister and another person in the line waiting for an order too, he takes mine and walks off. I wait a min and go to the side and tell him they need their order taken too. He takes my sisters order and then walks off again. 10 min later the girl in line is yelling because she has been waiting for someone to come up front and take an order. No one was up front. No one was watching the front. Manager was rude too. I assume manager cuz red coat. He wasnt working either just standing talking 5o crew playing with his nails.
Horrible experience today. Staff was super unhelpful and rude. I waited 30 minutes for two items that they kept messing up. On top of them making multiple mistakes with my order, staff was also arguing with each other and being very unprofessional in front of customers. Never coming back. They need some serious management to hold them accountable.
Just came drive thru and young teenager or whatever taking orders and collecting payment was the rudest I have ever met. Not very bright either as couldn’t figure out how to get me my receipt. Mgmt might have a talk with him about his very bad attitude.
Food was cold and f.f were old. At 1:30 pm u should have fresh out food for what we spend. No napkins ...
This location is horrible!!!!!!!!!!!! The EVENING STAFF=HORRIBLE!!!!!!!!!!!!!!!!!! Including the evening “manager”! The drive thru line was backed up onto the road. Decided to go in just to get attitude from the counter staff. She proceeded to walk away, start talking on her cellphone and then clocked out & left. I waited over 30 mins for the wrong order! My burgers were missing all of the condiments and when I called the restaurant… they picked up the phone.. didn’t say anything and left it off the hook so that whoever called back (me) would get a busy signal. Absolutely ridiculous and super unprofessional!!! I do not recommend. I’m disgusted and extremely dissatisfied with not only the service and the food, but the atmosphere was hostile and DIRTY!!!! Get it together!!!!!!
The drive-thru line was out to the road. The manager handing out orders acted like she couldn't see anyone at the register. I stood there no joke for 10 minutes before anyone took my order and all I got was a frappe. So much for thinking going and was going to be faster! A bunch more people came in behind me and she didn't even acknowledge their existence and this was the manager this woman look like she had a look of total disdain on her face. Lady if you don't like your job get a new one!!
Absolutely horrible I was standing at the counter for 5 to 10 minutes with no one coming to the counter it's like they didn't believe anyone existed except for drive-thru the lady just kept looking at us hoping we would go away well I wasn't I'm a paying customer and I need service just like anyone else. After me a whole lobby of people came in and still not one person was waited on she just kept waiting on the drive-thru like you can't go back and forth and take orders and do both or assign someone to the cash register? I was in assistant manager at McDonald's in my younger years this is unacceptable in her face she looked like she was mad at the world if you don't like your job get a new one because you were just making everyone else miserable
I work close to here and frequent this location. 9 out of 10 times I have to go back and ask for the rest of my order... But do I have time to do that on my lunch....? No.
The staff at this restaurant have zero knowledge of service etiquette. After waiting at the cash, register for a few minutes with multiple staff milling about I finally left without placing an order.
I had two orders of fries and the large fry they forgot to give me, and the small fry i had was completely dumped in the bag. and i had to remind them of my drink, as they forgot that as well. on top of that, there was nasty looking cheese stuck to my nuggets and sloppy ketchup on the burger. i’ve never had a mcdonald’s order look this bad before.
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2121 E Henrietta Rd, Rochester, NY 14623
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2121 E Henrietta Rd, Rochester, NY 14623
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