Tim Hortons
Coffee shop · Rochester
Sobre Tim Hortons
At Tim Hortons in Rochester, we're dedicated to serving up a warm and welcoming experience that's perfect for any time of day. Our cozy café is designed to make you feel right at home, whether you're grabbing a quick breakfast on-the-go or meeting with friends. Our signature dishes, including our fa...
At Tim Hortons in Rochester, we're dedicated to serving up a warm and welcoming experience that's perfect for any time of day. Our cozy café is designed to make you feel right at home, whether you're grabbing a quick breakfast on-the-go or meeting with friends. Our signature dishes, including our famous coffee and donuts, are made fresh in-house daily. We take pride in using only the highest-quality ingredients, ensuring that every bite is not just delicious, but also made with care. Our friendly staff are always happy to help, and we're proud of our reputation for exceptional customer service. With a spacious seating area, perfect for meetings or catching up with friends, Tim Hortons in Rochester is the perfect spot to relax and enjoy a great meal.
Què diuen els clients de Tim Hortons
This Tim Hortons receives praise for its friendly and efficient staff, fresh food, and fast service, making it a favorite for many. Customers appreciate the well-prepared breakfast items and coffee. However, some have reported issues with order accuracy and long wait times, especially with mobile orders.
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Tip: This location is properly staffed, the food is fresh, they are friendly and fast.
Preguntes freqüents sobre Tim Hortons
Opinions de Tim Hortons Rochester
This Tim Hortons is a very busy, fast ordering store. While the staff will give you enough time to look at the menu, people behind you may not appreciate the staff's common courtesy. Due to that issue is part of the reason the atmosphere is a 3 star. The other part is the chairs are really uncomfortable if you are there waiting for friends or trying to have a business meeting there.
Very Nice Experience! Fast Service! I will return
Spacious place. Had meeting here. Nice place to meet. The food and drink are the same as typical Tim Horton. I would come back again for the space and ambiance
Not only is the coffee always perfect but the staff at this Tim's is the friendliest ive seen, and I have been to many Tims. I work close by so often eat both breakfast and lunch here. I love the ice cap and breakfast sandwiches, but I go here mostly because customers are treated so well.
What a great customer service experience! The cashier was training , he was very nice, greeted with a smile, the woman helping him was so patient. My food was perfect, best Tims I've been to since I've been in New York. They should train the other locations to be just like this one
I drive to Rochester most every day, I pass at least a half dozen Tim's on the way. This Tim's is properly staffed, the food is fresh, they are friendly and fast. Keep up the good work!
This is our favorite spot to take our break when we are out in the ministry. If you happen to come at that time and see 8 or more of us, men in suits and ladies in dresses or skirts and blouses, you should recognize that we are Jehovah's Witnesses. It is the generosity of our brother who treats us to our hearts' desires. I get the large coffee with a blueberry muffin. Some get the breakfast items or special lattes. Next time, I am going to try something with "pumpkin" flavor!! We always enjoy the friendly staff as they smile & hurry to serve us. They are patient and courteous! This is the best place to take time and smell the coffee, sip the lattes, and munch on your favorite food. If you come when we are here, stop by our table and say hello!
So my mom & I stopped here & our car ended up breaking down while here. I went inside to pick up our mobile order rather than being able to go through the drive thru & at first, the young lady couldn't find my order. When I explained I had placed 2 orders the day before & the circumstances behind it, they remembered me! Got right on my order, no more questions asked. Waited for our tow truck with our ice capps. Lol. I was very pleased! We use this Tim's a few times a month & this was by far my best experience yet!
As always this Canadian owned restaurant beats any fast food breakfast in America, cheese is melted to perfection and doesn’t look like plastic, the bacon and sausage is perfectly prepared, bagels and croissants are never burnt. AND their prices are great. I work all around New York and have only had one bad experience in 2 years. A1 food joint.
This was the best Tim Horton' s experience I ever had! The employees were friendly and kind, and very patient with the toddlers my friend and I brought with us! Even though there weren't many customers when we were there, the employees were not being lazy! If they weren't serving customers, they were wiping tables or cleaning the floor. My friend kept commenting on how nice the workers were, and I agree! Jay, Alyssa, and their coworker (didn't catch her name), were professional, courteous, and prompt. They take their jobs to the next level, and they all deserve a raise ;)
Best Tim Hortons on the west side. They actually make sandwich/panini orders correctly here. The donuts do taste a bit stale later in the day, but they’re well stocked throughout the day, even in the afternoon. A pleasant surprise.
So far this location is good with making the food consistent. Although I've had a few orders missing something I order here a lot so it's far and few in between, could chalk it up to not speaking loud enough into the drive thru speaker too. Every time I've made sure to speak up and confirm what I ordered before pulling up I've always gotten everything I ordered. Overall good convenient spot for me.
This was my first time to a Tim Hortons and it was very tasty! The Irish cream latte was delicious and the steak wrap hit the spot! The doughnut was soft and warm. Yummy 😋
Was completely in awe of the drive thru service today at Tim Hortons. Let me start by saying the food items I ordered were good, hot and tasty, a croissant egg, cheese & sausage sandwich with a hot chocolate, no issues. However the service worker did not pay attention to what I asked for and rang each item separately for my items when I clearly asked for a a # 7 with a hot chocolate instead of a coffee. It wasn't until after I have her my card and my items were paid for she said I was charged only for the beverage and sandwich. The order ahead option has taken service workers off their A- game.
Sitting here in line for about 20 minutes now. There are only two cars in front of me. It's Sunday almost noon. Other times I've had people be rude one I've asked for certain things. Overall I love Tim Hortons but this location seems to need some work
Waited in line for a half hr, one car ahead of us. They also waited that long.
People are so nice but mobile orders are ALWAYS messed up
Ordered mobile. Says ready by then. Arrived 15 min after. Not even make any. Waited 20 min more. Waste of my time doing mobile order for.
They don’t even deserve one star. Ordered 4 sandwiches and 3 drinks and they messed up 2 out of the 4 sandwiches and 2 of the drinks were messed up too. When I called and talked to the manager she told me that if I couldn’t come back the same day they can’t do anything except maybe mail me a gift card. Then she proceeded to be extremely sarcastic
So we get coffee here every day. Today we got coffee 3 times in the am due to short staffing and long hours. Usually good coffee and I love my Timmy's but today all 3 were horrible Starbucks would have it ranked them today and I would never get their coffee
This is the worst Tim Hortons ever. I stopped going there PERMANENTLY. I frequently receive poor quality chips, incorrect orders, and rude service. I am a customer service oriented employee for over 20 years so I am clear on what good service should feel like. On my last and FINAL visit, I received an incorrect order. A different customer walks in from drive through. Apparently they received my order. This during Covid-19. The manager the hands me the order instead making a new sandwich. Think about this.
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2311 Chili Ave, Gates, NY 14624
Rochester, NY 14624
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