I've read the reviews of this particular establishment and was a little surprised! My family's experience was awesome! Service and food were both excellent.I mean, seriously, have you ever seen a burger that looked like it came straight off the set of a commercial? 😄 It was absolutely worth the wait. The dining area was cleaner than most restaurants we've visited, as well as the restroom. Huge shout out to Miguel for the top notch service. You're a peach!

I've been here a few times now and have not had any issues with my food, the staff or the dinning area. It's kept clean and the staff pay attention. The food I have gotten has all been prolly cooked and I've had no issues with any of it.

Arnie Padilla (Fito)

Very nice location. Food was hot and service was promptly.

Carmen Gagnon

Lady working the drive-thru today was funny and sweet! Definitely will be back.

I never have a terrible experience at Jack in the Box. I just wish they had one in Hope, AR but now I need one in Alaska.

Normally it's a great experience, my large fries were forgotten this time but overall it's well run and not awful wait times!

Love the spicy chicken sandwich. Only issue was, when we ask for extra pickles, they only give you 3. Every single time. So maybe if I ask for extra extra pickles I could get 4? 😆

The food I received was hot,fresh and very good. The staff was friendly. However,y’all did forget my mini churros. It’ll be 4/5 but y’all keep up the good work! Thank you!

Quick drive through lunch. Ultimate cheeseburger was a bit dried out or overcooked. Edges of patty were very dry and hard. Curly fries were delicious. Fair prices. Friendly service was a bit slower than competitors.

Stopped by on our way out of town to grab a quick bite. Food was okay... after all, it's Jack in the Box. Employees were friendly and the place was clean.

It was my first time trying Jack In The Box, and it was super yummy! The cookies and cream shake was so good. Definitely a guilty pleasure! 'll need to go back and try their tacos!

Usually pretty good! They usually get everything right. I haven't seen anything questionable. That's pretty good for small town fast food.

For the most part this is a great place to visit for a quick snack or something tasty! Although sometimes thay are Not very quick and/or grumpy while composing orders at the drive through speaker, So a little patience is required on some occasions. Overall thoughts: Great place to eat! I am a regular:)

Hours on the JITB app are not correct. Food is always hot and fresh. I always check the order because sometimes they miss a thing or two or mix up orders. Make sure you tell them what condiments you want so they get put in your bag. I love the egg rolls and the loaded tiny tacos. Manager is very nice.

I got the worst Chicken Fajita Pita at the Royse City store today the pita bread was so hard I couldn't bite through it, there was hardly any meat pur vegetables! Terrible!! The Tacos were a little better but over cooked as well.

Reid Riggan

The double smash burger is awesome. Curly fries were good. The freestyle drink machine was out of most everything, the floors and several tables were dirty. Decent experience.

Norma Hill

Where are my FRIES? For a fast food place, the employees need to be on their A game and not miss a thing, especially since there's so many employees behind the counter. I love JITB but making sure everything is in the bag should be a priority.

Hannah A.

They're pretty quick to take your order. Thankfully, they haven't messed up any order I've placed with them. The drive thru line moves pretty quickly.

I went through the drive thru and ordered breakfast and a sweet caramel iced coffee.I didn't get the coffee I ordered and the breakfast wasn't as good as I thought it would be.From now on I will just get the tacos here.

Have been here twice this past week, mainly to get a drink. How can you get Diet Coke soooo wrong. Both times you have given me Dr, Pepper. That is just nasty.

I'm not sure where the manager was but he/she wasn't there. I can say that they sure needed some help. It was around 7pm to 7:30pm or so and I went in with my daughter for a quick bite. There was a young fella working the front and he was working very hard. He was taking orders, working the front, working the inside, working the drive-through and running out with food orders to folks who were outside in the parking lot. That kid needs a raise and a promotion. However.....amongst all the chaos,... the orders were starting to get behind and folks were waiting 20 minutes in the drive-through. A few came in angry, saying that their food was cold. Their chicken mcnuggets were not hot anymore, there were incomplete orders, and my egg roll was cooked so long that 1/3 of it was burnt black to the core like a charcoal. I showed it to the kid and he was very apologetic and offered a fresh one but I turned it down. It is not any fault of the employees. I find the manager at fault. He/she needs to train the employees to work as a team and use a system. They could have used an additional worker. One of the workers could have assisted more. She kept disappearing and the employees were asking where she was and why she wasn't there. Well.... that was my experience. It just seems like something was missing. But tomorrow is another day. It could be a much better experience.

This is one of my favorite places for breakfast burritos. This was my first visit to this location. I was disappointed 😞 my burrito was cold inside 😫 and the young lady refused to give me the salsa that Jack in the Box serves. Yet she was professionally and well mannered.

Stopped in for lunch on our way back from Bass Pro Shops. They were not that busy but the two ladies at the counter we're switching their drawers out and had an argument and we had to stand and watch them do it. The food was okay the sandwiches were okay but the fries were cold. It's a pretty nice Jack in the Box and pretty easy to get on and off the highway but the food and service made it a not-so-great experience.

They advertise they have Coke freestyle ,which is a machine providing 100’s of combinations for soda flavors but yet they only have about 10 flavors and only 1 zero product and not even the 30 different basic products the actual Coke freestyle machine makes either! Very misleading,this location needs to get with the program and catch up to 2025

I'm not a big fan of fast food. However, i tried their fish filet sandwich, which turned out to be not the worst taste fake. But I mean, you get what you get, I mean, get what you pay for. Not Picture worthy, lol...smh

Not a big fan of Jack In The Crack. Used to go here in college for tacos late night snack. Good curly fries but usually end up with a stomach ache after leaving

Cheryl Van Deventer

We tried ordering our food on the app. The app said our payment didn't go through but, it charged our credit card. We arrived at the restaurant and sure enough, they did not have our order. We had to order again AND pay AGAIN! Now tomorrow we have to drive to the restaurant to dispute the first charge. Even though we ordered directly from an employee, our food was not fresh. Our food was lukewarm. The price of the tacos went up but the quality of the tacos has gone down.

Food was ight but the drive thru lady called us greasy and said we didn't need the food lol

Its ok service sometimes is good sometimes it isnt. There are certain managers that are rude others are very nice. Same goes with the food in the last 6 times two of them the fries were mixed with old stale fries and or curly fries. I go there cause is close to my work place but other than that is a hit and miss

The last few times I went, my tacos were somewhat warm. Tonight, my two tacos were semi warm, and then the rest was refrigerator cold. Very disappointing.

Used to be the Double Jack was two juicy fresh-cooked patties. Really, really good. However, last two times I went to a Jack in the Box (years apart, as you'll see why), the patties seemed precooked and flat with all the juices mashed out of them. Like they just mashed them down to reheat them and serve. Two bites and into the trash. Going to let another year or two pass before I go again. IF I go again.

This location the food is alright.. It doesn't get the orders right half the time, they are slow to get orders out, the fried items is over cooked (egg rolls or breaded chicken) and the fries taste old some of the times. The staff seems to not have much customer service experience, I personally would try another location.

The food came out kinda had and old tasting. When I asked for it to get fixed the manager lady got very upset. This is not the first time I've had problems with this location or this manager. Last time my burger had onions and other fixings I didn't want, it was returned to me with the burger scraped off.

Dirty tables every time. Unfriendly employees. Burgers are very good, though.

Don't go here to get anything other than a regular sandwich. I got my combo order today with a shake and the shake itself was horrid felt like I was drinking liquid diabetes the fries were stale and my soda was flat. I spent 15$ on pure garbage

This visit was disappointing. The loaded fries not very loaded and seemed like a good way to hide all the small bottom of the batch hard, overcooked pieces of mixed curly and regular fries. The tiny tacos were dark as if they were cooked in dirty oil or sat for a while. Finally the egg rolls same over cooked texture and look. So either they all sat around too long or hey clean the oil.

Waited 10 min for a burger with no condiments and it’s dripping in ketchup mayo and mustard… be prepared to order at a kiosk they no longer do it for you.

Well, all I can say is it better be 2 o’clock in the morning and I need some grease in my stomach with two tacos for a dollar. That’s the only way I’ll ever stop in at Jack-in-the-Box again.

Scott Wilk

I don't eat in this restaurant much, not for any particular reason other than something else I want more. So I'm not terribly formilure with the offerings. I'm not sure if I'm rating this jack in the box or all of them. But I found the burgers lacking flavor with questionable grade meat. My Fry's where also cold and stale, not sure how that's possible with the amount of traffic going through. The iced tea was fine. I had no other problems, the staff was fine, location fine everything ok. Just didn't care for the food much. That's really starting to become common with me though, I remember what food used to taste like.

If you order thru the app don’t they will take your money and when you get there the store will be closed and when call you don’t get anyone. Now I have to wait for the store to open to get my money refunded and I will be calling corporate about this. Don’t call yourself a 24/7 establishment if you aren’t even open 24/7.

I once thought this jack in the box was great. But. Now they aren't consistent on their hours of operation. Sometimes they close at 11. Sometimes midnight. But mostly they close between 1115 and midnight. Good luck on knowing when

ordered practically a $20 combo just for them to give me the wrong order and i noticed when i got home. CHECK UR ORDER BEFORE U LEAVE LMAO

Trash, tacos are always nasty, and today get all the way home and my sons kids meal didn’t even have its burger, just the fry’s. It’s not hard was a gm in fast food for many years,I should not have a terrible visit each time, get it together.

This is the 2nd time this week I have experienced the drive thru being blocked with what ever the employees can get there hands on... shelves, tubs, crates etc. Besides employees stealing time, I am beginning to think they’re stilling money. That would explain why I never get a receipt when I pay cash..

Horrible place. Stopped to get food and use the restroom. Looked like several guys had just peed all over the floor of the restroom and nobody had cleaned it for hours. There were pee footprints all up and down the hall to the bathroom. Then I stood at the counter for a good 2 minutes waiting for someone to take my order, all the employees were in the back talking. Then I decided the place was just too gross and left.

Closed almost every night past 11pm, isn't it advertised as 24 hours? Two mobile orders that I ordered later at night and went to pick up and the drivethru was blocked off by trash cans. I paid and never received anything. Contacted corporate as well and never once got a response back, so I lost that money. Food is always cold. Not worth coming here anymore. 0 stars

Absolutely the worst. I keep giving them the benefit of the doubt but to no avail. 4 out of the last 5 times I've been there (over a 2-3 month period) my orders have been wrong or missing items. I drive to the Rockwall location now.

The sole employee at the time messed up my order and when I called to let him know I was told that I was wrong because he knew what he did. I asked him how could you tell me it's correct when I'm looking at the incorrect order? The guy replied " I don't know but I'm the employee and I know what I did." Call log stated I was on the phone for three minutes trying to convince this guy my order was wrong... At the end of the three minutes he said come in for a replacement tomorrow and hung up. I mean how flawless can this guy be that he is so confident in his abilities to perfectly execute every order on top of having perfect recall? My goodness... Ps. I asked for taco sauce and didn't receive any. Instead I revived 6 buttermilk ranch cups. But thats neither here nor there. Perfection? Ha!

At night they like 2 take breaks so they close down while customers r n line thinking they r open 24/7. They will block off drive thru when they feel like they have worked hard enough. Corporate needs 2 fix this restaurant they r making Jack in the Box look bad.

The food was good that we received however we did not receive all of our food and from the time we made our order until the time they brought our order out to us was nearly twenty minutes. This seems to be the norm with this particular restaurant and because of these reasons my wife and I will never return.

Is there a reason why any time I try to come there at night they always have the drive thru blocked with crates??? Also the other night I had to sit in the drive thru for at least 5 minutes before anyone acknowledged me. It wasn’t busy at all. Only one car ahead of me. Very disappointed in how it seems the employees just don’t care there.

I went tonight and the girl asked what sauce I wanted I said ranch and asked if they had any honey mustard she rudely pointed to the right and her along with other employees were laughing. As I was waiting on my food they were blaring music and laughing the whole time

Went through the drive thru at about 11pm and their wasnt good lighting around the resturant and the property was very dirty with trash and boxes and paper all around the drive thru. Ordered a mocha iced coffee and was asked if I wanted white creamer and sugar for it? Which is kinda odd to associate "white" with coffee creamer? Got 4 tacos and parked in the parking lot to eat. Tacos were warm and not hot and the parking lot was shady in the dark.

JACK-N-THE-BOX (ROYSE CITY,TX) 02/17/2021 9:50PM After waiting for almost 30mins. In a line that went in to the street. I was 3 cars away from the White car that made it in to the drive thru & this trash 🗑 can was suppose to let us know they were closing at 10pm. The trash can was placed outside by a employee 9:50pm & the truck in front of us got out & said some thing to the employee, all I heard was the last part "that's just bad business practices!" They didn't say anything to the people behind the White 🚗. They only talk 2 the White 🚗. Aren't they open 24 hours a day? I guess this place is special. I agree with the other customer, that's just bad business practices!

I was first in line but got served last and wasn't given any condiments

Not surprised the last time I went wasn't good I figured everyone has their odd day so thought I would go through today I ordered 4 tacos and a chocolate shake a sourdough chicken sandwich No large cups the coke tased like diet rt beer and everything wasn't Jack in the box I use to love.. Don't think I'll be back..

Absolutely disgusting. Found hairs in my food and the food wasn’t even right. So many mess ups. Tried to call and talk to someone to straighten things out, but they just hung up and took a long time to answer again. All around horrible experience. Never ordering from here again !

To busy playing around with other customers that got my order wrong what a shame. I ordered double patty not a single.I trust y'all to make it right when I ordered.

We waited at least 10 minutes in the drive thru line just to order, then waited at least 5-10 minutes more to pay. We finally got our food and drove off. Every item we ordered was either cold or barely warm. Terrible to wait that long and get cold food!

just came thru the drive thru ordered 2 large meals(jumbo jack and buttery jack) 6 tacos and a cluck. To start we get told they added the cluck and then didn’t so had to add a cluck. get 2 large orders and a cluck sandwich but no tacos. i notice before leaving the parking lot go inside to get my 6 tacos they were nice about it. I go home my jumbo jack cheeseburger has only mayo tomatoes lettuce and meat. I look on the app because i knew it was wrong where it my ketchup onion pickles and mostly CHEESE on my CHEESEburger. Oh also the fries on both meals were part curly part regular but i pay extra for curly🤨. Just hopping my brothers large meal was all correct.(besides fries)

Bring back your boxes for the burgers. Now that you wrap them, I get a smashed burger everytime. Soft burgers go in the bottom of the bag and then everything else gets piled on top of them. Ultimate cheeseburger not so ultimate when its flattened. Other locations seem to still carry the boxes so I am not sure if they are being discontinued or if this location just does their own thing. It's been months so I d8bt think it was a one time thing.

They served fries that looked and tasted like the batch of fries before them had burnt and the grease wasn't cleaned out afterward...nasty!!! The fries actually looked dirty! You couldn't miss it. Of course, I had already pulled away before making this discovery... It really shouldn't be that hard to serve fresh, clean french fries.🤷‍♀️

I second the last review Good 45 seconds goes by before acknowledging we were there Made eye contact with a few employees, nothing. Someone came from the back to the register and must have left customer service behind. 6-7 employees just talking Then one or two will do something What’s the point of the face mask if it’s around your neck while you handle food?

I tried to order the special, 2 breakfast biscuit sandwiches for $5. The sign was up and advertising it. I order it, then they tell me that I cant order that. I asked if they had breakfast and she said yes. So false advertising. She took the sign down right AFTER I captured the picture

I go to this Jack In The Box at least twice a week. Today I went there for lunch and went through the drive thru. There was a painter standing on the side trying to paint around the drive thru area but there were a lot of cars. It’s lunch time!!! The vehicle in front of me was a SUV and was big. I noticed him getting aggravated having to stand there. I have a small car (ford fusion) so when I pulled up to the window the idiot thought it would be a good idea to paint the underside of the roof painting over my car sitting there. The worker started to hand me my food and when she did the roller he was painting with fell off hit the roof of my car rolled off the roof and hit my door where obviously my window was down. So I now have red paint splattered on me the outside and inside of my car. Where the roller hit the door there was red paint running down the track where my window rolls up. The painter cleaned it up with napkins that left napkin residue all in the felt part where the window rolls up. My car has less than 10,000 miles on it. Hasn’t even had its second oil change yet. I AM BEYOND PISSED!!! I went for lunch so it was around noon. I just don’t understand how it makes any sense for Jack In The Box to have painters painting the drive thru during your busiest times. And how did it make sense to the painter that it was good idea to paint over someone’s vehicle. He did clean “AT”the mess he made but when I got home and looked it over there are little splatters of red paint on the roof and trunk of my car. This is inconsiderate of someone else’s belongings and quiet frankly unacceptable. I can’t tell you how angry this makes me. Now I’m gonna have to take my car to the dealer so they can clean paint out of the window track and see how to get the splatters off without ruining the paint job on my car. This isn’t the first time I’ve been there and seen painters in the drive thru area painting but it is the first time I seen one this ignorant. If this is what Jack In The Box wants do and you risk damage to vehicle I’m done going there!

Been waiting over 20 minutes, they gave our food to someone else after sending us to the front to wait. Very poor service. Be warned if you want anything fast here

My husband's cheese on his burger smelled and tasted bad. The service at this location is horrible. We had not eaten jack in the box for a while so we thought we would stop in. This is why we don't. Nasty place!

My order was completely wrong when I went to the drive-through unfortunately I had to go back to work and didn’t notice till I got to work. I called several times and no one answered the phone until four hours later. The manager then proceeded to tell me that they couldn’t do anything about it because I could be lying about not receiving the correct order

Got my food at the drive through, which tasted and felt like it had been sitting on a warmer all morning. Dropped off my wife's order at her work, only for her to text me and say it was wrong. I had the receipt, so I went back to the store, which was dirty and hot inside, only to be told that they wouldn't replace my order because I didn't have the food that was wrong. The way my food tasted, though, my wife probably dodged a bullet. I just wish I hadn't paid for it. Never eating here again.

Order on app my breakfast sandwich was wrong added Tomatoes and onions on my sandwich did not come with it. Very disappointed I paid five dollars for one breakfast sandwich it was wrong. Work hard for my five dollars as well. Glad I was not a food delivery. They would’ve had my customer mad at me. we could do better here in Royse city take a little pride in your work

My husband got some food for ours family Saturday night. When he's got home, we realized they got my son's food incorrect and our food was cold. Is the munchie meals still 6 dollars, if so why was my total $34 dollars?!?. I called, and a gentleman picked up. I asked to speak to a manager which he replied that there wasn't one. I tried to explain what happened, but the music that was on was so loud that I couldn't hear him. He was rude. And kept saying, you can come back or talk to the manager tomorrow. We are 20 min drive each way. I don't understand how this can be the solution each time. This is not the first time we've had an incorrect order from there. Well our phone call was dropped and I tried to call back and I was hung up on, not once, but twice. It's ridiculous to continue to be treated in this manner as a customer. You pay for a service. They get paid to do that service. I come from a customer service background. I know the trial and tribulations of a busy night, and low staff. But I will have to say that we will not be giving our money to this establishment any further. I would like an apology and a full refund for we were frequent customers and treated so poorly.

Worst service ever. The manager Mimi and the employee Leah are the rudest employees I've ever experienced. They really need to take a class on how to be nice to people. They are rude for no reason. Not to mention they close whenever they are ready to go home not when the hours say. If you're open iuntil 11 then you should be serving customers until 11. Not oh we are ready to go so we are closing at 10:30. The worst Jack in the Box ever. I won't ever try and do business here again. Jack in the Box please help your employees become better.

I was through drive through and I ordered 2 breakfast jacks a meat lovers burrito and a orange juice they charged me for the 2 breakfast jacks I only got one breakfast jack and they never gave me a receipt when I went back in there to get my second breakfast jack they told me I only said one breakfast jack and I had to pay for the second one. I am very unhappy with the lack of service.

Placed a order over the app said it would be ready in 7 minutes. When I got there trashcans are blocking the drive through. After 10 minutes of waiting I went to the front door and its locked. Finally decided to walk up to the drive through window. The two women in there both looked at me and decided to walk away. Five minutes of me standing there the older woman opens the window and nonchalantly asks me I need. I told her I placed order on the app 15 minutes ago. She says "oh on the app we haven't started it it's going to be awhile go out front and we'll bring it to you". Total time waiting for my order 64 minutes in those 64 minutes we saw a total of 5 cars pull up to the drive through and noticed it was blocked and left. Update - exact same thing happened again except this time I was told I wouldn't receive my food. Still waiting for my refund. Might want to update your hours on the app and store if you aren't going to be open 24/7

Sat at the drive thru sign waiting to order for about 10 minutes, she did ask us to hang on. The line was not that busy in front of us. Finally I said “helloooo” and she took our order. I could Tell the car behind me was getting frustrated, but at me bc he thought I just was taking my time ordering I’m sure….. I understand if you’re short staffed, I worked in fast food and know how that feels. But I would never leave a customer at the sign for 10 minutes waiting for me to take their order. That’s unacceptable… Edit. Pulled up and they charged my card wrong and apparently gave our food to the car in front of us. Gave me cash back for the difference… there were 4 people in the window and it was pure chaos. We won’t be back.

As we walked in, the floor at the door was full of water or soda . There was a wet floor sign but did no good if you have to walk through it to get into the counter. All tables were dirty we had to wipe off one ourselves. The burgers were not fresh the fries were burnt and cold. I ask for onions and was charged an extra .20 cents. I was so disappointed and will not return. What a terrible fast food resturant. Needs new supervision for sure. I just read a few of the reviews some good but there was a lot of complaints about the dirty inside. I so agree. I was in food service for 35 years and I know when a place is dirty. Also my husband waiting for our order said the back where the food is prepared was filthy. No good. Is there no inspectors for these places. I wanted give a 0 rating but there is no place for it. Please clean your place up. VERY UNSANITARY.

It was 11:30am I chose sourdough pretty upset it was absolutely NOT FRESH COLD THE BREAD WAS STIFF LIKE IT HAD BEEN DRIED OUT FOR BREAD CRUMBS. THIS PLACE SUUUUUUUCKS BAAAAAD. DISGUSTING FOOD NEVER GOING BACK

Whitnee

I regularly visit this Jack in the Box, and this is not the first time I’ve had an issue like this. Tonight I ordered “potato wedges” but I see on my receipt it says curly fries, tacos, onion rings, and 10 jalapeño poppers. I asked for seven ranches since I had myself and four kids eating the food. I was told I would be charged for three of the ranches. At that point, it wasn’t about the 75 cents, it was the principle of already spending over $20 on food. What really didn’t make sense is that my entire order had already been cooked and was about to be handed to me when I asked for a refund. Instead of just giving me the ranch and satisfying the customer, they chose to refund the whole order, resulting in all that food being wasted. The cashier who informed me of the charge was Erika, and her attitude is always unfriendly then the manager on duty said her name was Jimena, which she gladly refunded me without even speaking to me first. This seems like an ongoing issue with customer service priorities and unnecessary food waste at this location. I feel the general manager should be made aware of how often situations like this may be happening. Remember the customer chooses your restaurant!! Do better Jack!!

AJ

Should've refrained from the smell of the restroom. Lady that works there said customers are dirty but they don't even clean the bathrooms and I paid for my food online. Double charged and the breakfast sandwich I ordered was sloppy. Burger King is way better. I regret coming here.

Albert Crocker

The management is a joke they need to work on they're customer service skills

lia

spent $45+ on doordash to receive this as my burger. dasher told me they were prioritizing drive thru over everything so my fries are cold too. i’m truly disgusted.

KAREN Anderson

Hard time communicating with order taker didn't speak English very well? Took a good 10 minutes plus to get food. Order was wrong on 3 items. And....burger, fries and tacos COLD. Plus restaurant was dirty. Last couple times going to this location I've seen it going downhill and now it has hit bottom. Will not spend $40 for crap again!!

Carlton Barfield

Sounds like this particular jack in the box is just a short coming to anyone off the interstate. After reading all the terrible reviews, you might need to re-manage this location.

Donny Belk

Went to Jack in The box today. Went to pick up some lunch. I stood at the counter for 15 minutes. Nobody even acknowledge that I was there. I saw people walking out. I saw people getting their money back. Finally a manager come out of the back. I said can you help me she took my order like 15 bucks. I want to get something and get out of there quick. Too much stress. I got me some tacos and some egg rolls and a vanilla shake. After 25 minutes. No sauce for the egg rolls. Nothing for the tacos. That's sad. There wasn't that many people there nobody in the dining room. Three cars in the Drive-Thru. I would never go back there ever ever again. That's got to be the worst Jack in the box. Please help that store.

Beauty Queen Escareno

My order was disappointing. My chicken and onion rings were over cooked. Only really had 6 pieces that had chicken the others were just hard crisps. My stuff jalapenos were raw. I don't understand if there was no line , it's wasn't packed . The women were just gossiping in Spanish.

Fred Dozier

Ordered a breakfast sandwich, a #24 w/saussge, but I received a sandwich with ham. I went into the store to have my order fixed, told them about the problem, and they asked me if I wanted ham. I told them I wanted and ordered sausage, but they kept asking me if I wanted ham. I stated a third time that I wanted sausage, and was asked again if I wanted ham. At this point I just walked out, no one should have to endure this type of service.

Marshall Fischer

Accidentally ordered an online order for carryout instead of delivery. I realized my mistake and re ordered. I then called the store to see if it would be ok the send the carryout order with my door dash ordered. I was promptly hung up on. Called 3 more times to no answer. I wasn't looking to be rude or hateful towards the employees because it was my mistake not there's. But now I'm out 11 or 12 bucks for food I won't get and will probably be thrown in the trash at the end of the night

Lori Chaney

The only reason I gave it one star was to be able to activate survey..food was terrible..double cheeseburger combo was horrific. The only thing good was my drink. Food was very cold...sandwich was very skimpy with items that belonged on it. Tasted like it had been sitting for a while. Not the first time this has happened. Will not be back or recommend this location to anyone

Emma Barnett

Tell me why I asked for curly fries and they just put some on top so I wouldn’t see the regular fries until I poured it out?? I’m not happy at all. Come on jack in the box, get it together man.

Amanda “Nici” Baggett

Update: The site says 24 hours, yet it is 11:23pm, and they are closed.. why does the site say 24 hours, and yet their doors are locked and have 2 large garbage cans in the drive thru???? Checked their fb page and website and nothing mentions closing early... sooo....?????? My friend and I went here the other night and we had a very hard time understanding the lady on the intercom in the drive thru....we both ordered a sausage egg and cheese croissant and I ordered a side of hashbrowns.... when we got to the window, the girl that greeted us seemed very sleepy and not at all interested in being there and was soft-spoken and again, hard to understand what she was saying, but got the order paid for and received in a timely manner..... our croissant sandwiches tho, were AMAZING!!! I've had a few occasions where I'd go to a different location in a different city and order the same thing and the sandwiches turned out awful and was quite upset... but not this time!!! The bread was soft and fluffy and sausage egg and cheese were done JUST RIGHT also!!!! They were DELICIOUS!!! We ended up scarfing them down quickly! The hashbrowns tho.... NOT as happy with.... super greasy.... I sat there and "blotted" them with several napkins repeatedly until finally deemed them edible without having a blockage develop from all the grease, but as I imagine they were deep fried, not sure really how to change that outcome unless they baked them instead- which I'm not opposed to... but again, we were VERY VERY HAPPY with our croissant sandwiches.... nothing else honestly.