Domino's Pizza

TB

SO, the wife is out with friends and me and the pup where settling in for a movie and decided to order some pizza, got online and went to dominoes, ordered a nice ground beef and jalapeño pizza, an order of hot wings and a soda.... paid and waited. Food arrived and the driver drove away as per the contactless guidelines, i stepped outside and pulled in my grub only to find that the pizza they sent me was a cheese only pizza, bummer- but no worries ill call in and they can ship me a replacement with the correct toppings and have their plain cheese pizza back, Right? WRONG..... Had the unusually terrible experience of speaking to the "General Manager" See Photo... She started the conversation by saying, "so you ordered the wrong pizza and now want toppings?" Lovely way to kick off the conversation, followed by a cadenced script of "its not our job at the local level to solve your problem, please contact corporate", It was bizarre at best, would corporate rectify my dinner? I think not. At any rate... I requested the owners info, Email or other means of contact. I assumed the owner of a dominoes would have a business email, Right? WRONG AGAIN.. this "general Manager" turns out is a family member of the owner and point blank wasn't interested in helping me voice my concern, for the error in order, the gross error in customer service, and the rectification of my meal. Don't order from here, really don't order dominoes, but if ya do don't go here. It's a sham of a family business, where you cant get help, and wont get answers. The owner has no email, and the store is run by the short branch of some family tree. Really disappointed.

Jovany Villagomez

Horrible service my application says it's ready and my pizza is not even made yet

saul nunez

I ordered here for delivery and they dropped ot to the wrong house. During the call the manager try to say there was nothing they can do about it but later on the manager said [if it's there in the wrong house we'll make a fresh one if it's the right house it's on you] [how professional saying it's on you] it was sent to the wrong house but instead of a fresh pie like he promised the employee just got the pizzas from the wrong house and just delivered it to my house it was cold I find this unprofessional from a manager for being rude and saying that comment and from the employee for not telling me where he put it or what house since I never got any texts alerts or calls

L L

We ordered a pizza at the Hotel we were staying at ( Best Western San Juan Capistrano) and the pizza was left at the door we NEVER heard a knock at the door and if I wouldn't have checked we would have never got it. The pizza was cold so when I called I was left on hold for 12 minutes so I used my other phone to call back k and asked for a Manager, he hung up on me. SO I WILL NEVER ORDER FROM THIS DOMINO'S AGAIN !! VERY RUDE !! 😳

AVA DEL LA TORI

Ordered a pizza and the delivery guy forced me to give him a tip before giving me my pizza and I had put contactless delivery but he still rang the doorbell rudely and knocked and made all my dogs bark and then when I answered my door he pushed me to give him a tip before handing me my pizza. Each time I reached to get my pizza he shoved it back and said You can leave my tip here! So rude because last time I checked tips were earned and aren’t mandatory.

Stephanie Navarro

Apparently this place allows their employees to use the phone to call customers and harass them. Received a phone call at 10:41PM tonight with a woman on the other end claiming that I had been talking to her man??? She asked me if I met him on tinder, and when I said I don’t have tinder, she told me “don’t play dumb”. Luckily for me. I decided to google the number I received the call from. I want this resolved. It’s not funny or cute. It’s childish. Idk if this has happened to anyone else but hopefully this puts a stop to it.

Tisa Block-moore

3 separate orders 3 separate issues 1st was burnt food 2nd missing items was told to come back before a certain time and show up 20 minutes before they said they closed and already closed and employees already gone 3rd pizza was almost raw no response from actual place so reach out to corporate they state they passed it on to someone who should be contacting me to resolve issues 2 weeks no contact. Not trying again afraid next time would be even worse. Spent about 70 a week here their loss but obviously it doesn't matter to them

Adam Admin

Ordered a cheese pizza and a veggie pizza last night for carry out, my daughter found a piece of bacon in her veggie pizza, I thought it was an accident while adding the topping it got contaminated with a piece of bacon, but my wife was eating a piece of the leftovers today, and not only she chewed a piece of bacon, but found a hair when she took it out of her mouth. What kind of a pizza restaurant is this? To make things even worse, when I called the store today to complain, I was told that the owner is who sold me the pizza last night. It was a late night order, and he was by himself in the store when I picked up the order. If the owner had prepared the pizza, and that what happened, that is not good news at all. Dear Domino’s pizza owner, if a costumer was allergic to an ingredient that he/she didn’t expect in his/her food, such mistake could lead to a serious outcome. I’ll try to escalate this issue even further to Domino’s headquarter.

Anahi Helms

I placed my order Wednesday night garlic bites and a chicken bacon sandwich. Carry out. Went in they gave me two boxes thinking one my sandwich is in two my garlic bites! WRONG. I didn’t check till I got home. So I called they already knew what I was calling for. And they kindly Lied to my face that they were going to credit me for my next order. I called today and the manager Kevin argued with me. In a very short tone. I’m sorry we don’t have it documented. We can’t help you. So at this point I asume you took my cash put it in your pocket and never placed my order. What straight up F^*#% thief’s!

Veronica Bengtson

Advice to this Dominos: Double check the order before it leaves the store. If someone pays for sauce to go with their order that usually means they want the sauce. If your store inconveniences a customer they should go above and beyond. Caleb offered me the opposite. Never have I been treated so poorly by a "manager" of a store. I am a manager of a restaurant myself and maybe it's just because I'm from the midwest but when my store inconveniences a customer I will offer them more than $1 off next time or extra sauce next time. I shouldn't need to explain the fact that I didnt want the bread plain. I wanted it with the sauce. I needed to convince them to resend the sauce and they treated me like I was being over dramatic. Our driver didn't say one word to us. We were never even offered to sign for our credit card. Good thing I used the tips that I made at work tonight towards my rude drivers 35% tip that she clearly didn't deserve since she (and everyone else there tonight) didn't double check my extremely simple order. I needed to call back to get them to give me a receipt and tell them that by the time the sauce gets here my bread will be cold. Caleb said there wasn't anything he could do until I suggested he send a new bread with the sauce they're resending to me and he FINALLY agreed to that. I'm shocked by how poorly I've been treated by all staff involved. It's also been 40 mins since I got off the phone with Caleb and still no sign of my sauce or new bread.