Little Caesars

I've been to this location a few times I've been meaning to write a review about it the best customer service I've had is from a young man named Danny he recently became an assistant manager manager I believe it's been a while I've known him for years since he was a little boy. And to see what he's doing at this location and the way he took my order and made sure it was for filled he even looked at the Pizza this isn't right he got rid of it and redid it the right way was super delicious that's what I call outstanding customer servicethe angels up above would be proud of you

Jazmin Aguilera

FIVE STARS FOR STEPHANIE! Tonight 1/27/26 at 10:45pm! She took my order with minutes to closing. And the quality was NOT lacking, pizza came out piping hot and ready like it was ordered any other time. She greeting everyone with a smile and was kind. Would return to this location to be served by her any day.

Erick Gonzalez

Pizza is always fresh, customer service is great. Clean store and there's always peperoni pizzas available in the warmers Ready to go. I always drive to this store even tho i live 25 minutes away.

Luis “Louie” Avila

I've been to this location a few times I've been meaning to write a review about it the best customer service I've had is from a young man named Danny he recently became an assistant manager manager I believe it's been a while I've known him for years since he was a little boy. And to see what he's doing at this location and the way he took my order and made sure it was for filled he even looked at the Pizza this isn't right he got rid of it and redid it the right way was super delicious that's what I call outstanding customer servicethe angels up above would be proud of you

Store Location Number: 3266 I have the app on my phone. I created the order at 7:42 pm. I was notified at 8:18 pm it was “In The Oven”. I arrived at the store at 8:48 pm to find about 15 other people, some very upset, asking where their order was. There were about a twenty pizza boxes stacked four high on top of each other, and confusion about who was in charge. I stood in until 9:15 pm. When I got to the front and gave my name they sifted through the stack and one lady went & grabbed the order of crazy bread. She said, “We were just waiting on the crazy bread.” But, the food warmer had been full of orders of crazy bread since I had arrived. There was no apology. I had guests at home waiting for this food and my girlfriend was embarrassed and upset. The waiting time was excessive and completion time reported in the app was manipulated back to 8:41 pm. But, I waited another 30 minutes at the store. There should be integrity in the numbers reported by the store. *** To provide an update: the manager called me personally to apologize for my experience, and also provided a financial remedy for the inconvenience. I believe she went above & beyond my expectations. Therefore, I have revised my rating based on my recent experience. I understand that there might be hiccups on a busy Saturday night, and I took for granted all the times they got it right. I appreciate the overall commitment to customer service and recommend that you give it a try.

This is a very busy Little Caesars. Maybe one of the busiest. Low cost pizza that feeds the family is always an easy choice. Their new pizza puffs are ingenious.

Great food, price and service, its better to order online because id you dont you will have to wait a long time. There's always a lot of homeless asking for money outside. Staff is friendly but always busy

Nestor Hernandez

Great food, price and service, its better to order online because id you dont you will have to wait a long time. There's always a lot of homeless asking for money outside. Staff is friendly but always busy

Best little Caesars pizza in town. Others re-heat and serve to customers day old pizza. This little Caesars serves fresh, piping hot pizza. The downside is that there's usually a 10-15 min wait for your pizza to be made. If you want to save some time, order through the app. 10/10

John Castaneda

Best little Caesars pizza in town. Others re-heat and serve to customers day old pizza. This little Caesars serves fresh, piping hot pizza. The downside is that there's usually a 10-15 min wait for your pizza to be made. If you want to save some time, order through the app. 10/10

It's not so fast because it's always crowded even the parking is just as crowded and small. The area around there isn't nice looking. The pizza is still great tasting and the prices are always resonable that's why I rated three stars instead of 2.

I'm not really a fan of the pizza . But the crazy bread omg I love so much!!! ❤️

I placed an online order at 5:50, get there at 6:05. When my turn comes up, I'm told it's not ready yet and it'll be a few minutes. No problem... until it's 6:30 when I finally ask them when will my food be ready. The girl checks the hot and ready area and is been sitting there for who knows how long. Literally (not figuratively) at least 20+ people got their orders before I did, including other people who had to wait until it was just me alone in the chairs for 5+ minutes. I'd hope for better service in the future but, since I'm moving in a few days, it won't help me in the slightest.

Regret not making the 5 min drive to bristol and edinger,1st took about 5 min for someone to take my order ( 5 minutes of 2 employees who couldnt help 1 guy get a written statement that he was ganna get his credit for his wings he ordered which they ran out of" ) and then i proceed to recieve my two pizzas which were in the heating oven. See pictures** The pizza was stale and hard like it was sitting there for hours, video available upon request , i have a stomache ache now cause i decided to have a slice since i will be at work soon and cant make it to store.

alex mendoza

Regret not making the 5 min drive to bristol and edinger,1st took about 5 min for someone to take my order ( 5 minutes of 2 employees who couldnt help 1 guy get a written statement that he was ganna get his credit for his wings he ordered which they ran out of" ) and then i proceed to recieve my two pizzas which were in the heating oven. See pictures** The pizza was stale and hard like it was sitting there for hours, video available upon request , i have a stomache ache now cause i decided to have a slice since i will be at work soon and cant make it to store.

**Extremely Disappointing – Unprofessional and Unapologetic Service** I had a terrible experience with my recent online order . Not only was my order not ready at the time it was supposed to be, but I also noticed other customers were waiting for up to 30 minutes for their online order as well. The whole point of ordering online is to avoid waiting in long lines and make the pickup process faster, but that was not the case here. I understand delays will occur but It seemed like no one was prepared or bothered to manage the orders properly. The employee (Ethan) I interacted with was incredibly unprofessional—no apology, no explanation, and instead of being helpful, he was very dismissive and a bit confrontational in front of other customers. It's clear that customer service isn’t a priority here. This experience was frustrating and disappointing. Hopefully, management will take notice and address the issues with their staff.

The waiting time was quite long even when no one was there, they were quite disappointing in the kitchen. They were chewing gum on the job (btw it fell on my pizza box). You should low-key get a better staff. But the food was amazing like always

Around plaza lots of people who looks like drug damaged. Pizza cut not evenly. Too much red sauce. Bag soiled inside by sauce. Definitely not worth to come back.

Adriana Villa

**Extremely Disappointing – Unprofessional and Unapologetic Service** I had a terrible experience with my recent online order . Not only was my order not ready at the time it was supposed to be, but I also noticed other customers were waiting for up to 30 minutes for their online order as well. The whole point of ordering online is to avoid waiting in long lines and make the pickup process faster, but that was not the case here. I understand delays will occur but It seemed like no one was prepared or bothered to manage the orders properly. The employee (Ethan) I interacted with was incredibly unprofessional—no apology, no explanation, and instead of being helpful, he was very dismissive and a bit confrontational in front of other customers. It's clear that customer service isn’t a priority here. This experience was frustrating and disappointing. Hopefully, management will take notice and address the issues with their staff.

Ruslan Pushkarev :D

Around plaza lots of people who looks like drug damaged. Pizza cut not evenly. Too much red sauce. Bag soiled inside by sauce. Definitely not worth to come back.

lonly nova

The waiting time was quite long even when no one was there, they were quite disappointing in the kitchen. They were chewing gum on the job (btw it fell on my pizza box). You should low-key get a better staff. But the food was amazing like always

Waited 15 min for my order and then the cashier said she only charged me for pizza when I had order wings and cheese bread with my order ... so I asked if the pizza was $20+ ...so I had to wait another 15min for cheese bread ..over half an hour later I’m still here ...

3 meat pizza you guys ripped me off I will never order from you guys on bristol

The pizza was poorly made and messy, cheese was all over the place and pizza was literally thin when we orders stuff crust pizza.

Raw, uneven cut, noticed until I got home. Not worth going back to get a refund. 100% going back to PIZZA HUT

Have been waiting for 2 pizzas i ordered through the app that were supposedly ready 45 minutes ago. Get here and this is my sight. Other people have been waiting nearly an an hour and 15 minutes for their food.

Never ever have change which I don't understand why it's already after 3 and twice before also had the same problem. Last year they treated my brother-in-law unfairly until i went it. The cashiers ALWAYS have attitude ALWAYS doesn't matter if it's the fat one or skinny one. I'm calling corporate something needs to be done with this store. I recommend using more gas and driving to the one on 1st.

I had call to make an order and they Place me on hold which is okay. But I was never put on hold they just place the phone down. So I heard everything that was going on.Then they continued with the phone call and I can hear them discussing how he can't pay over phone only online or in person. They talk for about 5 min. Afther they had Finnish with that call the phone started ringing and I heard the employee answer and continue with the new phone call. And while she was taking their order most likely she's had forgotten about my call when she placed me on hold and hung up on me.

Laughing in the back to have me wait and say they gave the pizza to someone else already was on my lunch pos service

This place is soo bad. Nancy at the register is lost. People kept coming back to get their pizza cut. My order was placed and was told 15 minutes. I came back in the 15 minutes and some people would walk up and get their pizza. One lady ordered her pizzas and received hers before mine. These employees really need fixing. But then again the manager might be just like the employees. Garbage place. I will take take a bit of a drive and try another.

Came here for the first time with my wife and it was the worst experience ever! The young girl in the front was super rude. We couldn’t even ask any questions without her rolling her eyes and having a sassy attitude. We will never be coming back here again. I rarely write bad reviews but this time I felt like it had to be done. I don’t recommend anyone to come here to grab a quick meal.

Really bad service very slow and dull cashiers, angry Moo of line they had of people waiting and they did had workers I saw like 6 of them in the back making pizza and no thing was set to be ready I didn’t get a apology for my order being late I waited 30 min for a delivery to be ready for pick up and told me wait extra 45 minutes I wasn’t waiting I was tired it was Sunday night 8pm this location needs to be reevaluated. Had to call to get a refund since I didn’t get a pizza and wings took my business somewhere else

I ordered a 2 liter soda I PAID for with my order and did not get it. Why would I order it if I didn't need it with my meal. I called 5 times and no answer!!! 2nd time this place didn't get order right. I ordered it to be delivered for a reason too. So I had to eat pizza with WATER!! I will be getting a soda or money back tomorrow

Customer service here was COMPLETELY RUDE. They didn't have the drink I paid for in the fridge so I asked to pay the difference for a two leader, she went and grabbed a warm drink and didn't allow me to finish my requests. I also asked her for my order by name and she said I must have a code. I eat little Ceasers everyday and this place is the most rude I've ever encountered.

If you get to an establishment 20 minutes before they close you should be able to order something other then the premade pizzas that are in the warmer. For the employee to tell you that they cant make you crazy bread because they close in 20 minutes is just poor customer service. It appears from the other comments this store needs to do some customer service training

Have to say I'm disappointed in this location. When I ordered with the app pizza portal I didn't receive my while order. The employees didn't use the pizza portal and instead just handed me the pizza. I get home to only realize they forgot my bread sticks and dip. Called to get a refund but manager told me I have to drive back to receive refund... Not driving back for $4 refund... Train the employees to use the portal and not say the order is complete when they forgot my side orders.

I been to 5 different Little Cesears in Santa Ana, and this location has the worst customer service. I called to place my phone order. The lady who answers mumbles her greeting and I didn't understand what she said. I had to repeat my order like 3 times while in the background you can heard load music and laughs. In different occasions I had called 4 times and they don't answer. I end up going to the one on 431 E. First st. You have to wait 10min to 15mins because they never have pizzas ready to go. Unsatisfied customer service.

Ordered delivery and you guys made our door dash delivery person wait for someone ELSES order so that you can give him both of the orders. That caused my order to get delivered an HOUR later. And were only 1 mile away. That is BS. Plus our pizza was delivered almost less than room temperature.

the young Mexican girl who stands at the checkout openly hates customers. speaks without respect, this is the first time I have had such an experience in your network, please take action. this is a disgrace to your restaurant

Worst customer service took wings back to get a refund and they tell me they can’t refund me the wings but they will charge another pizza and soda and give me a refund for it like how are you going to charge me a meal twice…

Came in it came out to 7.67 paid 8.00 and told me it had to be exact change What kind of business they are running Made me go next door to get change in order for them to sell me a pizza

I placed an online order & got an email saying it would be ready in 45 minutes... I didn't get my food till 1 hour & 30 minutes later. When I finally got the pizza home I realized 1 of the pizzas had little to no cheese & was undercooked (to the point where the cheese wasn't even melted) another 1 of the other pizzas had the wrong toppings

Super disgusting, do yall even wear hair nets?..And let’s not even go with the customer service. Cashier was rude, didn’t wanna give the ranch I legit purchased, gave some bad attitude.

Honestly, it's probably the worst Little Ceasar in Santa Ana. Customer service is always horrible here. Every time you go pick up pizza, it's never ready, and they never have any hot and ready available. Takes them 20 minutes to get you a pizza. Honestly, all the employees need better training.

Little Caesars takes online orders and you supposedly pick up your order right away using a code, hooray! Skipping the line…Not this location! I ordered and paid online to wait 30 mins in line for my order that is already paid for! What? Then after 30 minutes of waiting they tell me they can’t find my order 😡 This is the worst experience. I buy Little Caesars for the price and convenience… it’s not worth the wait when the pizza isn’t that great.

Estefani Soto

Super disgusting, do yall even wear hair nets?..And let’s not even go with the customer service. Cashier was rude, didn’t wanna give the ranch I legit purchased, gave some bad attitude.

J Man

Honestly, it's probably the worst Little Ceasar in Santa Ana. Customer service is always horrible here. Every time you go pick up pizza, it's never ready, and they never have any hot and ready available. Takes them 20 minutes to get you a pizza. Honestly, all the employees need better training.

Felisa Valencia

Little Caesars takes online orders and you supposedly pick up your order right away using a code, hooray! Skipping the line…Not this location! I ordered and paid online to wait 30 mins in line for my order that is already paid for! What? Then after 30 minutes of waiting they tell me they can’t find my order 😡 This is the worst experience. I buy Little Caesars for the price and convenience… it’s not worth the wait when the pizza isn’t that great.

Food quality has gone down the drain. I doubt the popular items are made fresh, after a single day the crust/bread turns nearly rock hard. It seems like the employees make them a day or two before so they have less work to do. And if it is made fresh, it's made poorly.

Absolutely horrible like why are we not cooking the breadsticks I put my order on line it told me my order was ready but then when I got there and put my coat in there was no breadsticks inside of the pickup oven where are my breadsticks there was nothing in there when the door opened she said oh hold on a second she went in the back then came back out with my breadsticks about 5 minutes later and they weren't even cooked they were disgusting like you guys make two or three things pull it together I used to be a manager of like three or four different Little Caesars Pizza about three decades ago I know back then there was definitely standards and these are low low low low low low standards definitely not Little Caesars Pizza standards from the early 2000 late 90s also it was pretty disgusting that one guy came from around the back ring somebody up then grab something from underneath the counter then turn back around and walked over and grabbed a handful of pepperonis and started putting them on the pizzas and putting them up for proofing and waiting to be cooked so whoever ate pizza off that rack got some disgusting pepperonis that touched the cash register and whatever else his hands touched I'm assuming he didn't wash them most of the day I ate like one breadstick and after all that I just completely felt nauseous and was like okay I really don't think I should eat these after everything and the fact that they are not properly cooked so yeah won't be going back to that Little Caesars

Terrible experience , been coming here for over 10yrs. And this time bad customer service by young chubby male worker working the counter on 11/01 2pm. All he had to do was hand me my pizza that I had ordered thru the app due to there pizza portal not working. Made me get back of the line. So I canceled order ridiculous.

if I can give it no stars I would. ordered online for delivery at 9pm and it took them a hour to make my food only to just cancel it. never again.

It took 30 minutes to get two pizza out ai was parked out side and I could see the employees standing around and talking they were not busy at all I called 20 min in to it and the guy said it's almost ready when I finally got my pizza edges were burnt they clearly left it in to long and my pizza warm at best as if it had been sitting for a while Wost Part was the kid took my cash wearing the same gloves he used to make the food. I doubt he changed them.

Terrible. I went in at 6:20 and asked if my order was ready. Nobody checked to confirm. Another 20 mins later I asked if it was ready. Finally, someone looked only to realize my order was never made when the app clearly said it had been in the oven for the past 20 minutes. All I got was a lousy. Sorry, not even a compensation. The poor cashier was almost unable to get her break cause of the chaos in the kitchen. Manager, do better

Oscar Perez

Food quality has gone down the drain. I doubt the popular items are made fresh, after a single day the crust/bread turns nearly rock hard. It seems like the employees make them a day or two before so they have less work to do. And if it is made fresh, it's made poorly.

RavenJaneille Quinto

if I can give it no stars I would. ordered online for delivery at 9pm and it took them a hour to make my food only to just cancel it. never again.

Fabian Salazar

Terrible experience , been coming here for over 10yrs. And this time bad customer service by young chubby male worker working the counter on 11/01 2pm. All he had to do was hand me my pizza that I had ordered thru the app due to there pizza portal not working. Made me get back of the line. So I canceled order ridiculous.

Noemi Avila

It took 30 minutes to get two pizza out ai was parked out side and I could see the employees standing around and talking they were not busy at all I called 20 min in to it and the guy said it's almost ready when I finally got my pizza edges were burnt they clearly left it in to long and my pizza warm at best as if it had been sitting for a while Wost Part was the kid took my cash wearing the same gloves he used to make the food. I doubt he changed them.

Pyromann 11

Laughing in the back to have me wait and say they gave the pizza to someone else already was on my lunch pos service

Santos Crystal

Terrible. I went in at 6:20 and asked if my order was ready. Nobody checked to confirm. Another 20 mins later I asked if it was ready. Finally, someone looked only to realize my order was never made when the app clearly said it had been in the oven for the past 20 minutes. All I got was a lousy. Sorry, not even a compensation. The poor cashier was almost unable to get her break cause of the chaos in the kitchen. Manager, do better