Joe Egan

Decent food and service, but at $20-30 a person easily now, decent just doesn't cut it for me.

Shondra J

We have gone to this location many times for breakfast. Average service with average taste. We decided to go for breakfast at dinner and were pleasantly surprised. The wait was minimal, the server was attentive and the food was delicious!

+3

Mallory Cruz

Came in for breakfast the day after New Year’s around 9am and the floors were dirty with debris and sticky. The seating in the waiting area was dirty with sticky material and small pieces of trash on the seats. On top of that our table wasn’t cleaned and there was crumbled trash and French fries under our table. The floor was also sticky under the table. It was obvious clean up was rushed or didn’t even occur during the last closing. On top of that staff had very little customer service and just went through the motions whenever we interacted with them. I understand working after a holiday isn’t preferred as well as having to pick up slack from the last shift but as a customer it wasn’t the best experience.

Ashlee Bippus

We come once every couple of months, but this visit was very disappointing. We tried a couple of new items: the hot chocolate and omelette themed for the Addams Family movie. Although it looks pretty, the hot chocolate tastes like food color and leaves a bitter taste in your mouth. I requested items be held from the omelette, but it came with them anyways so I had to pick through it. The flavor was bland and we waited some time for our food so it was lukewarm by the time we started eating. The woman helping us wasn't exactly rude, but wasn't friendly so it was fairly uncomfortable. There's almost always one of the above problems on each visit, but usually not all at once.

Joe Speer

Worst restaurant EVER!!! Such a shame how much this place has gone downhill. Years ago this place was a well oiled machine, with great service, amazing food and friendly staff, BUT NOW.....Horrible service, food taking over an hour, I have personally witnessed the manager Erica being verbally abusive to her staff and rude to customers. Do yourself a favor and go to Denny's.

Bryan Eckman

After reading reviews I'm kicking myself for even coming here. The lowest rated reviews are like a manual of what happened to my daughter and I. I first felt as though are waitress needed us to hurry and get out even though hardly anyone was there at 9 am. Along with the fact that we were never checked on until the check was given, shortly after receiving our food I must add. I think it was more important to be by the kitchen shooting the breeze. The food, oh the food. My daughter loved the pancakes, but the sausage not so much, cold slimey just like mine. Informed the waitress of the sausage she told us she inform the manager, not sure what happened after that if anything. Her bacon was OK, mine not so much. My French toast was OK. Doughy like not cook all the way. My drink, $4.19 for a 8 Oz soda??? WOW. Over all, very disappointing. With this review I have no grand illusions that anything will happen but a generic message about being sorry for the experience. Customer service has died, not much more can be said.

Chris p

I have never written a review before, I’m an incredibly easy going person so for me to leave a 1 says a lot. It’s my girlfriends birthday so I took her here with a few other for the FIRST time, we got seated and ordered some drinks. Kelsey was our waitress so after ordering the food itself we never saw her again for over an hour. No one to ask about refills, the tables had nothing to compliment the food no jelly no creamer no Tabasco nothing. Even the people around us were leaving due to wait time, not sure if they were that understaffed or what, anyways after just about an hour SOME of the food comes, my gf gets nothing brought to her, my parents and I get half the stuff that was ordered. So of course we’re not gonna be rude and eat while someone has nothing so after 20 minutes all the food finally comes but most of it is cold. During the wait we talked to the manager who was very cool himself and doing his best to compensate and I saw he had been talked to by a couple other customers before we did. They took off about 20 bucks so I’m gonna pay and I let the others walk before me and the lady at the front(hispanic girl, multiple ear piercings, didn’t get a name) rudely asks my gf “are you guys gonna pay?!” Mind you the damn door is only 8 feet away from the register so god forbid the people NOT PAYING walk past, I pay the bill and first time EVER gave a 0%. So ya first and last time i’ll ever go here

Michelle Pike

Service was awful, no butter for our food had to wait a bit for creamer for our coffee. Waitress never asked how everything was. Didn't see if we needed coffee. Told lady at register food was good but service was awful, she said at least u had something good

Wilma Lopez

First-time coming to this place IHOP location on Santee. We got there at 11:34am. Waited for a seat it was 11:52am. I seen chaos going on. Finally they called us and seated us to a booth that I told the hostess can you assign us to another table. She (short Mexican lady with dark brown hair, curly hair wearing glasses) said this is what I have for now. It was tight around my stomach. I had to sit up straight in order to fit. She told us you have to used plastic fork and knife 🗡. Because they dishwasher is broken and we don't have any water. I noticed that the customers behind us had sliver forks and knives. So we place the order and wait for a long time. We were the last one to get our order. I wanted to leave until here it comes. The food was Luke-warmed. The waitress (Cristina)was really rude manner towards us. She said anything else? I told her after this bring the check. We were out of IHOP at 2:00pm. I was very upset on how we were treated and why if something happens, the hostress should of close the door and explained why the IHOP was suddenly closed.oh no. They were still accepting walk-ins customers and not telling them what is the problem. Just take orders and let the customer wait for the food to be served for a quite a long time. And not get a discount for long periods of time. I never had a horrible experience with this IHOP especially with the hostess and waitress that were very rude to us in a time of long period of waiting for the order to be served. This is a horrible place. I rate this IHOP A BIG FAT ZERO!!

Nicole Kerlin

Would give zero stars if I could. They had forgotten both of our kids food, didnt ask me what side I wanted with my omelet, and put moldy strawberries in a strawberry lemonade drink. Disappointing, we took a family member there for their birthday.

Maxine Gulihur

Horrible, horrible, horrible service! When you walk in, there's someone to seat you, and the young lady there was very sweet. Mind you, this was our first time there. Once we were seated, the server for that area just looked at us and kept it moving. Workers acted as if they didn't see us. I told my husband we should go as it had been close to 12 minutes and nothing. As we started to leave, someone finally came. She took our order, brought out our food, and vanished. We never saw her until she brought the check and told us to take our time, but the food was cold, not and didn't taste like much so we were done and let her know We both had pancakes eggs and bacon. We waited and waited, but after another 15 minutes, I said, "Let's just pay up front, and we did. We didn't feel welcomed at all and will never go back to any IHOP.