Peet's Coffee

robert cristobal

Great area after or before coffee you can get all cans of eats and or watch a movie from here.

Adam Suter

This is probably (out of the many Peet's locations in the Bay Area I have been too) my favorite! The baristas are always on top of orders, and my coffee is always perfect! A nice seating area is present if you want to do work, read a book, or whatever you need to do sitting down.

It’s very similar to the Starbucks model. The coffee tastes great—I used to buy their capsule coffee, but this is my first time purchasing in-store. Highly recommended.

Got a double espresso to go and found what looked like very little liquid. Had a measuring cup on hand and found it was a reasonably measured single, but had been hoping to use the double in a recipe. The stuff itself was fine, if on the bitter side, but a very inopportune mistake by the staff.

Good service and coffee ☕ I have ordered a black Tie coffee with straw today11/21/23, but the straw quality was too bad.

AG

It’s very similar to the Starbucks model. The coffee tastes great—I used to buy their capsule coffee, but this is my first time purchasing in-store. Highly recommended.

Christopher McAllester

Got a double espresso to go and found what looked like very little liquid. Had a measuring cup on hand and found it was a reasonably measured single, but had been hoping to use the double in a recipe. The stuff itself was fine, if on the bitter side, but a very inopportune mistake by the staff.

Z z

Good service and coffee ☕ I have ordered a black Tie coffee with straw today11/21/23, but the straw quality was too bad.

This is where you go for a GOOD cup of coffee. Want a Carmel macchiato? You should, it actually has coffee in it. Who knew?!?!? Refreshing to walk in to a place that looks and feels like an actual coffee house. This location should be known as "the standard bearers" of what it means to put the customer first. Some of the best Barristas in the business are right there waiting to show you the way to quality coffee enjoyment

David Laird

This is where you go for a GOOD cup of coffee. Want a Carmel macchiato? You should, it actually has coffee in it. Who knew?!?!? Refreshing to walk in to a place that looks and feels like an actual coffee house. This location should be known as "the standard bearers" of what it means to put the customer first. Some of the best Barristas in the business are right there waiting to show you the way to quality coffee enjoyment

9/19/25 around 3pm no line which was great cause I was in a hurry . The young lady that took my order with the fake eyelashes that looked terrible and piercings & dyed hair looked pissed with the most unwelcoming smirk took my order a mocha frappe. I wait 5 minutes and then walk up to the counter to see if my frappe was being blended because I didn't hear anything being blended and the barista who look like her sister ask me if I ordered anythingwith this weird look on her face and me smh 😑replied I ordered a mocha frappe. long story short I get the mocha frappe about 8 minutes and she barely used any ice it turned out to be a half-ass milkshake which didn't have that crushed ice texture that I love I was in such a hurry I didn't even go back to complain about it. Young ladies get another job if you can even make a frappe . How do you mess up a frappe seriously. Peets use to be so good. 😢

Had a terrible experience here. Waited over 20 minutes for a chai latte. When I asked if they had missed it, I was told they couldn’t check because they don’t have a screen. She said they go in order. However, I pointed out that the large group of four who came in after me had already received their order, and I had not. She insisted there was nothing she could do. So I went to the cashier and asked for a refund. He couldn’t do it, so she comes to help me, I’m assuming she was the manager not just a barista. She starts to log in when they cal my name, so I go get the drink. They made the wrong drink. I asked for a chai latte and they gave me an iced chai latte. Sorry, yea is hot and I never said iced. If their default is iced, it should say that. The drink was insipid. Should’ve just gotten my cash and left.

Adriana Lugo

Had a terrible experience here. Waited over 20 minutes for a chai latte. When I asked if they had missed it, I was told they couldn’t check because they don’t have a screen. She said they go in order. However, I pointed out that the large group of four who came in after me had already received their order, and I had not. She insisted there was nothing she could do. So I went to the cashier and asked for a refund. He couldn’t do it, so she comes to help me, I’m assuming she was the manager not just a barista. She starts to log in when they cal my name, so I go get the drink. They made the wrong drink. I asked for a chai latte and they gave me an iced chai latte. Sorry, yea is hot and I never said iced. If their default is iced, it should say that. The drink was insipid. Should’ve just gotten my cash and left.

Ray Ysaguirre

9/19/25 around 3pm no line which was great cause I was in a hurry . The young lady that took my order with the fake eyelashes that looked terrible and piercings & dyed hair looked pissed with the most unwelcoming smirk took my order a mocha frappe. I wait 5 minutes and then walk up to the counter to see if my frappe was being blended because I didn't hear anything being blended and the barista who look like her sister ask me if I ordered anythingwith this weird look on her face and me smh 😑replied I ordered a mocha frappe. long story short I get the mocha frappe about 8 minutes and she barely used any ice it turned out to be a half-ass milkshake which didn't have that crushed ice texture that I love I was in such a hurry I didn't even go back to complain about it. Young ladies get another job if you can even make a frappe . How do you mess up a frappe seriously. Peets use to be so good. 😢

I am a loyal Peet’s Coffee customer and would like to report an unpleasant experience at one of your locations. When I asked an employee named Carmen for the restroom passcode, she told me that the key was lost. During this interaction, I observed Carmen and another employee, Andrew, exchange what appeared to be a sarcastic smile. Shortly afterward, I noticed other customers were able to access the restroom without any issue, and it became clear that the restroom was accessible via a passcode. This made me feel that I was treated inconsistently and unfairly. I later contacted Peet’s by phone to follow up and asked Carmen for her full name. She responded in a hostile manner and questioned why I needed it. Her tone only became more professional after I explained that I was contacting Peet’s Coffee directly. Restroom access is an important part of customer service and should not be arbitrarily restricted or inconsistently enforced. Customers deserve respectful, transparent, and equal treatment at all times. I hope this feedback helps address customer service standards at this location and leads to meaningful improvements.

I arrived at 5:53 pm on January 24th, expecting to order since the posted closing time is 6:00 pm, but the bar was already closed and I was not served. The employee who assisted me was Karmen. I understand preparing to close, but shutting down service before the advertised closing time is confusing and frustrating for customers. If the bar stops serving earlier than 6:00 pm, this should be clearly communicated. Disappointing experience, as I usually enjoy Peet’s Coffee. KARMEN was very sarcastic. She shouldn’t be taking care of customer service.

Even if you place an online order you will still get it 20 to 30 min after...and they will not even apologize for it, instead they'll tell you to not come back. I was told that by a pink purple haired barista, I'll never forget her mistreatment. I've worked many jobs, I was a supervisor for a coffee shop as it is, and trust me I get it. When its busy emotions get riled up, but to treat folks like that is just a big wow. Go to local coffee shops y'all, stop giving companies like this your money who hire careless and uptight staff... also side note, everyone can hear your conversations behind the counter, trust me no one wants to hear about your hangover or talk crap of a customer who just left....unprofessional staff. Peets check on your staff.

Not worth going to this location. The customer service is abysmal. You get your drink with a whole side of attitude. Really hoping corporate takes notice, they're losing customers like this.

Asked for a specialty drink. The barista Lana* not only read it wrong she then made it wrong and in front of tons of people Lana was as rude as I have ever seen in Peete's and was out loud saying how it was my wife's fault she read the specialty drink wrong. Lana was rude and embarrassed my wife on purpose. Lana was so mad she had to take a break and then leave the store after saying she was not mad or anything. Calling corporate to see what they have to say, as in how could we even go back to get a drink after that kind of treatment? We have spent 100's at Peet's. This was and is unacceptable behavior from an employee to customer..

This place gets busy. So when it does make sure they take your name or ask for a receipt to confirm your order. Best bet is doing a mobile order.

The worst Peet’s I know. The service is far below expectation (may depend on the shift but I was there three times with three disappointments. The only Peet’s not asking for your name so when different people order the same, it end up in chaos. I avoid this location, better drive to Burlingame or somewhere else.

Don't waste your time on their tasteless blended latte's, which follows after the tasteless customer service.

Cherry Ibiza

I arrived at 5:53 pm on January 24th, expecting to order since the posted closing time is 6:00 pm, but the bar was already closed and I was not served. The employee who assisted me was Karmen. I understand preparing to close, but shutting down service before the advertised closing time is confusing and frustrating for customers. If the bar stops serving earlier than 6:00 pm, this should be clearly communicated. Disappointing experience, as I usually enjoy Peet’s Coffee. KARMEN was very sarcastic. She shouldn’t be taking care of customer service.

Jessi

Even if you place an online order you will still get it 20 to 30 min after...and they will not even apologize for it, instead they'll tell you to not come back. I was told that by a pink purple haired barista, I'll never forget her mistreatment. I've worked many jobs, I was a supervisor for a coffee shop as it is, and trust me I get it. When its busy emotions get riled up, but to treat folks like that is just a big wow. Go to local coffee shops y'all, stop giving companies like this your money who hire careless and uptight staff... also side note, everyone can hear your conversations behind the counter, trust me no one wants to hear about your hangover or talk crap of a customer who just left....unprofessional staff. Peets check on your staff.

Keenan

I am a loyal Peet’s Coffee customer and would like to report an unpleasant experience at one of your locations. When I asked an employee named Carmen for the restroom passcode, she told me that the key was lost. During this interaction, I observed Carmen and another employee, Andrew, exchange what appeared to be a sarcastic smile. Shortly afterward, I noticed other customers were able to access the restroom without any issue, and it became clear that the restroom was accessible via a passcode. This made me feel that I was treated inconsistently and unfairly. I later contacted Peet’s by phone to follow up and asked Carmen for her full name. She responded in a hostile manner and questioned why I needed it. Her tone only became more professional after I explained that I was contacting Peet’s Coffee directly. Restroom access is an important part of customer service and should not be arbitrarily restricted or inconsistently enforced. Customers deserve respectful, transparent, and equal treatment at all times. I hope this feedback helps address customer service standards at this location and leads to meaningful improvements.

E P

Not worth going to this location. The customer service is abysmal. You get your drink with a whole side of attitude. Really hoping corporate takes notice, they're losing customers like this.

Spaceurface

Don't waste your time on their tasteless blended latte's, which follows after the tasteless customer service.

Julio Guardado

This place gets busy. So when it does make sure they take your name or ask for a receipt to confirm your order. Best bet is doing a mobile order.

Izmusicman

Asked for a specialty drink. The barista Lana* not only read it wrong she then made it wrong and in front of tons of people Lana was as rude as I have ever seen in Peete's and was out loud saying how it was my wife's fault she read the specialty drink wrong. Lana was rude and embarrassed my wife on purpose. Lana was so mad she had to take a break and then leave the store after saying she was not mad or anything. Calling corporate to see what they have to say, as in how could we even go back to get a drink after that kind of treatment? We have spent 100's at Peet's. This was and is unacceptable behavior from an employee to customer..

Kliggedi Klaggedi

The worst Peet’s I know. The service is far below expectation (may depend on the shift but I was there three times with three disappointments. The only Peet’s not asking for your name so when different people order the same, it end up in chaos. I avoid this location, better drive to Burlingame or somewhere else.