KFC

Ram

If you’re not aggressive you’ll wait 3 days for your pick up order. They handle one person at a time then walk away. WHY can’t I pick up my food in the drive thru?! They make you come inside for a mobile order. Meanwhile the only register that works is the drive through! So they take your order at the counter then walk back to the window, further slowing down the horrendous process. I gave them a couple chances. I’ll never be back.

Daniel

This place is absolutely horrible. They are dirty rude and they eat while making peoples food. Do better.

M Lopez

I rarely bash an establishment but, this one is the winner of the “lacking in every dept. Award” . This place is Horrible , slow, and lacking in basic communication skills . There were only 3 people on line and 1 uber guy waiting. They managed to make it a 25 min wait , all while the line built up to 8-9 people now. I was yelled at by a clueless lil manager lady, for asking for an update and for pointing out that there was no control over the customer line. People were skipping each other in frustration of the managements inability to get it straight. They were saying This had happened countless times . The workers in back were clueless and seemed to only care about who was complaining, rather than working on the orders. They kept naming me and 2 others by name (I ordered via app and assume they did too)! This obviously made me weary enough to where I cancelled my order, put a complaint in, and made sure I was refunded! they all stared as my food finally was served and I was sure my food was tampered with! If it wasn’t, that’s up to the universe to sort out but, either way that’s what happens when your not ensuring a customer’s comfort level. I definitely felt like I should have matched their energy but, I chose the diplomatic route. All in all, I was refunded!

Maria Adly

Staff has an attitude, the manager has an attitude and was not even helping. They hid in the kitchen and won’t even see the customers & first it was suppose to be a drive thru pickup order then I was told no come inside then I was told wait 8 minutes which it was not & I had to wait 35 minutes to get my pick up order which the app told me it was ready.

sakun fernando

Very Rude customer service. The old lady in drive thru is very rude .Can't even hear her from the mics when ordering.WILL NOT RECOMMEND ANYONE TO GOT THERE.very unsatisfied with service. Just went few hours ago,so if the manager or HR see this review please take some action on your employees,so u don't lose anymore business. 👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎

Dan Hui

The service is terrible. I placed an order on online at 6PM and arrived at 6:30 to pick it up because the app said the order was ready. When I arrived the restaurant, it was filled with people to pick up orders. There was only 3 people working. When I asked someone, I was told to wait. I waited till 7PM to get my order. If I didnt pay for the order already, I would have walked out. Avoid this KFC at all cost. I should have have went to Popeyes down the block but was craving KFC. I will never return to this restaurant. Now I know why all the KFCs are closed down. With service like this, it's gonna close down soon too!

Jessica Sage

I’ve been to many kfcs and this is by far the worst. I preordered my food and still had to wait 20 minutes. They didn’t have my son’s juice so instead of offering to replace, they didn’t give me anything for him to drink (kids meal). I had to tell them to replace it. They also forgot the fries that came with the kids meal as well. I ended up making fries at home to complete his meal. Also they weren’t taking orders or picks ups through the drive through which was super inconvenient for not only us but also for other customers who had to wait for a response (there was no sign that the drive through was closed.) Finally, there was sauce all over the inside of my bag which made everything inside sticky. Will definitely stick with Popeyes for now on.

Ricky McMurray

The workers are soo rood. Yeah they have a drive through but god forbid you try to use it they get nasty and tell you to come inside. Try to order food they try picking the sides for you. Talk about low hiring standards. Will never spend a dime there. And they should fore the night shift and get people with better attitude ill be filing a conplaint with corporate

Just me

Been coming here for over 40 years and never once had a problem until last week. Ordered a bucket (which btw, isn’t cheap!) and some other items. Drove to my destination in NJ and took a bite and the chicken had a really strange smell and taste, so I tried another piece—same story! The entire bucket was inedible! Didn’t want to risk food poisoning so I threw it all away. Tried to call but nobody picks up the phone. Guess that was the last time I’ll ever enjoy KFC—at least in Staten Island.

Carmen Batista

Only reason I am writing thus review is because I too did not receive a receipt when I asked for one. First I have to say it was a three person operation, manager and two other staff. I had to wait while the manager was having difficulty taking a drive thru order, she went to a side room where supplies are seen, comes out to the window to address that customer. The other staff member who is preparing the orders, comes over and takes my order after I waited for a few minutes and yes they were working hard on getting the food out, then the manager comes up rings me up while the worker brings my orders of two of the two piece chicken meal which comes with two sides biscuit and a drink, manager rang me up said it was $19.00 even, I asked for a receipt and she told me this register is not giving receipts and your order is $19.00 even. Aside from the chicken being good, I quickly did the math, orders are $9 and change, She could have given me a receipt from the drive thru cash register one would think if the customer asked for one. I think NYC Consumer Affairs or the better business bureau should visit this establishment. I agree with previous review who is taking pocketing the money. Last visit to this establishment.

W.L. Omland

5/27/25 - The service was provided by the same manager that was previously located on New Dorp & Hylan Blvd. I ordered 2 of their $10. Tuesday, one regular & one crispy. I received 5 tiny drumsticks, 3 small thighs on the extra crispy order & and the same for the original order. I also ordered a specialty bowl, which was half full. Paid cash was and was charged $29.40. No receipt was given. Reenter the store and request the receipt. With tax, the order came out to $29.00. Who is pocketing the extra change? Pay with your credit cards, people! The location WAS my favorite! NOTE THE WAS!

Andriy Lit

Very slow service. Only three people work there at any one time. People wait for their order for half an hour. I do not recommend!

Sam Eldin

Craving KFC, I decided to indulge myself in their only Tuesdays $10 deal. Unfortunately, it turned out to be a huge mistake and a regret. The chicken itself was a disaster. Eight pieces of original recipe dark meat were dripping with oil, the breading was soggy, and some parts were even burnt black on the outside. But the worst part was the inside. Several pieces had a disturbingly bloody tinge, completely unappetizing. To top it all off, there was a strange fishy smell to some of the chicken, and a couple of pieces even had an unmistakable odor reminiscent of chicken feces. Needless to say, the entire meal was inedible. This experience completely ruined my KFC craving and left me feeling disgusted. For the price, I expected much, much better. I would strongly advise anyone considering this deal to think twice before wasting their money.

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