Sonic

Matthew Ash

They were nicer today thank you I appreciate them now They seem a lot nicer. The girls here are sweet. I appreciate that more than you know. The food here is pretty good. I would rather come here than terrible Taco Bell or yucky McDonald’s. They definitely pass in my book now. keep it up and y’all will be four stars before you know it thank you very much Sonic

Glenda McGraw

The banana milk shake is not made with real bananas anymore..real bummer.

Barbara Wiley

Ordered a burger with no bun (keto style). It was very bland and lettuce was brown. They couldn’t even get the cheese on the meat correctly. Server was very unpleasant and doesn’t know what customer service means. Was rude on the speaker and rude when she brought it out.

Joe Hall

Rude employees almost everytime I go. Have repeatedly ignored me while trying to order from the parking lot. HAVE to almost always use use the parking lot to order because they routinely shut down the drive through. Recently went though and was hung up on before I was finished ordering, then had the nerve to charge for cherry flavoring in my drink even though they added no syrup flavor and instead added a single cherry. Dog-water staff and service, should probably avoid.

Rendi Love

Unfortunately the service wasn't good. And the food was hot but it wasn't good either maybe the service put a bad taste in my mouth.. or I don't like Sonic 🤷🏿‍♀️. First I called because i tried to order online and it said it wasn't available so I called to make sure the place was open. The employee said it was open. that was at 3:23. I arrived at 3:27. the lady said she can't take any.orders she's on break for 10 more minutes... I waited the 10 minutes. Mind you the lady seems aggressive and I'm not sure why maybe because it's 3am and she tired idk. But I was polite anyway because she wasn't ruining my night. I had an order online it says I can order 5 sauces for free.. so I gave her the same thing that I ordered online and they told me they can't do the wraps only Fried things. So I changed my order I was really trying to be positive because it seems the associate was in a bad mood .. she tells me that if I want more than one sauce I have to pay for it. I informed her what it says to the app and she says she can't do that.. and has to charge me . on the receipt she charged me for pickles because the sauce came up as free... if the system is giving them too me as fee why go out of your way to charge me? Lady was just rude in her responses and had no customer service skills. I hope she gets that together. I felt bad because I know I'd be annoyed serving food at 3 a.m. but customer service is your job so that's what you should be doing...

Moe

One way in and out. Ordered onion rings and drink. Onion rings were dark and hard. Drinks were half off thur app. There were only 6 rings. She had to go back for ketchup even tho I requested 6. Everything done on mobile.

I ask for a lemonade and it has like 80 percent ice and almost no lemonade

They hung up on me and laughed about it in the car hop lame

Made a simple order and they got it wrong. When I asked them to correct it they took my order back and refused to give me a refund. This was all handled by the “manager”. I asked for the owner’s phone number and they gave me the corporate voicemail. STILL HAVEN’T SPOKEN TO AN OWNER OR GOT MY MONEY BACK. WORSE STORE IN TOWN

Nick Brophy

Honestly I don't know where to begin. Went to the Sonic in Sulphur Springs, TX, ordered through the app, and waited probably 40 minutes before a carhop finally came out to tell us that the ice cream machine was broken and offered us slushes instead. We didn't want slushes, plus there is a significant price difference, so we declined, another 10 minutes go buy and they cannot issue a refund for our ice cream so I suggested a giftcard instead to try to make it easier. Another 10 minutes goes by and they cannot issue a giftcard because their machine is down, but offer us milkshakes instead. Seeing that was our only option and we have already sat there for an hour, we accepted despite the still large price difference. Finally we get home and they have forgotten items from our order, as well as got our other drinks wrongs.