Jimmy John's

I had not been to Jimmy Johns until yesterday and was pleasantly surprised at how goo the sandwich was (big Italian). Clean environment and pleasant staff. Keep up the good work!!

Absolutely delicious subs! From the fresh bread to the fresh ingredients you just can't go wrong! Don't forget to get a Pickle as well! 😀

No line, quality service, great food. Who could ask for more? Their advertising quotes on the wall will keep you laugh.

Great menu selection; very friendly crew; dining area/ tables were very clean;

Wonderful employees work here! I was greeted enthusiastically and cheerfully as soon as I walked through the door as if I was a long lost friend! Of course, you want to know about the subs. I had an Italian Night Club: Salami, capicola, ham, provolone, lettuce, tomato, onion, mayo, oil, vinegar, oregano, and basil on a freshly made soft and hearty french roll. It was absolutely delicious!!! The place is clean and inviting. Definitely give this restaurant a try!

Best sandwich ever and forever, I don't really know what this has, not rocket science definitely, I think that is the bread, I'm a simple guy, so love the Pepe, sometimes I add some extra cheese to make it yummy, when I want a challenge will get the gargantuan and good luck!, add the jalapeño chips inside the sandwich and a cherry coke, I love JJ!!!!

Quick and genuinely friendly customer service. The sandwiches were good and neatly prepared. Erza our customer service representative was awesome!

Great customer service....sandwiches are always fresh and super clean.

Wendy Spickerman

No line, quality service, great food. Who could ask for more? Their advertising quotes on the wall will keep you laugh.

Jeffrey Cellini

Great menu selection; very friendly crew; dining area/ tables were very clean;

Adrienne Katelyn Ma

Wonderful employees work here! I was greeted enthusiastically and cheerfully as soon as I walked through the door as if I was a long lost friend! Of course, you want to know about the subs. I had an Italian Night Club: Salami, capicola, ham, provolone, lettuce, tomato, onion, mayo, oil, vinegar, oregano, and basil on a freshly made soft and hearty french roll. It was absolutely delicious!!! The place is clean and inviting. Definitely give this restaurant a try!

Jorge Velarde

Best sandwich ever and forever, I don't really know what this has, not rocket science definitely, I think that is the bread, I'm a simple guy, so love the Pepe, sometimes I add some extra cheese to make it yummy, when I want a challenge will get the gargantuan and good luck!, add the jalapeño chips inside the sandwich and a cherry coke, I love JJ!!!!

Chuck Whigham

Quick and genuinely friendly customer service. The sandwiches were good and neatly prepared. Erza our customer service representative was awesome!

R C

Great customer service....sandwiches are always fresh and super clean.

They have great subs and I love their chips. A lil pricey & just the basic ingredients. I will go again. 😋

Pretty good subs, a favorite when I don't have many other options, and freaky fast which is very true. Very sad that you guys got rid of the beefy ranch wraps MY FAVORITE THING I EVER HAD FROM YOU GUYS - PLEASE BRING BACK WAS ABSOLUTELY AMAZING!!!!!!

I don't think I've ever seen faster delivery. So if time is an issue, call here. Good bang for your buck. Not the best sandwich, wish they served them hot.

I thought they toasted all the sandwiches but mine wasn't toasted. If you have to ask for it to be toasted then maybe that should be stated somewhere.

Joe Laskowski

I thought they toasted all the sandwiches but mine wasn't toasted. If you have to ask for it to be toasted then maybe that should be stated somewhere.

It's OK. I'm not thrilled. Subway is just so much better. I ordered 2 subs. The first sub I watched the person make my sub without asking what veggies I wanted. Then I said something before the next sub. I like watching my sub made. Also wasn't impressed by the taste.

I hope this place does well this time. I don’t think it’s good practice to offer free food to employees at a car dealership while people are there waiting and overhear. Would have won over so many customers offering sandwiches to people waiting as well as employees. Southern tier is a small place. Probably would have been on the news for that.

Fast friendly service. Subs are only slightly better than Subway, but cost the price of Wegmans. Crossing over the 201 to Wegmans is worth the time and effort. They do offer a Little John that was perfect for a toddler.

Usually love the stuff but ordered 2 lettuce wraps (my wife has celiac) and get home to see both are on bread. Generally not a place I check the order before leaving, but will now.

Todd Brown

Usually love the stuff but ordered 2 lettuce wraps (my wife has celiac) and get home to see both are on bread. Generally not a place I check the order before leaving, but will now.

Craig Wreckless

It's OK. I'm not thrilled. Subway is just so much better. I ordered 2 subs. The first sub I watched the person make my sub without asking what veggies I wanted. Then I said something before the next sub. I like watching my sub made. Also wasn't impressed by the taste.

Check your order before you leave. My husband got a different sub than than what he ordered, and mine was made wrong.

Took my son yesterday. His favorite place. He use to manage one in Florida. This was horrible. Bread was old, I asked for turkey, cheese, pickles and oil and vinegar. My sandwich had turkey, Mayo, no pickles. Condiments are so limited for the price and only provolone cheese. My son said bread was not made fresh, his was missing the bacon he paid $2.39 for. Bread was so dry it fell apart. All for $26. My sandwich was a small. See you soon, subway.

Karen Balan

Took my son yesterday. His favorite place. He use to manage one in Florida. This was horrible. Bread was old, I asked for turkey, cheese, pickles and oil and vinegar. My sandwich had turkey, Mayo, no pickles. Condiments are so limited for the price and only provolone cheese. My son said bread was not made fresh, his was missing the bacon he paid $2.39 for. Bread was so dry it fell apart. All for $26. My sandwich was a small. See you soon, subway.

My sub had only 2 pieces of meat on it. My granddaughter and I became ill after eating our sandwiches. I will never eat there again.

Subs good, when you get it...30 min lunch break goes fast when they forget to make your sandwich. Full belly deli was much better

Employee was clearly making other sandwiches, manager gave me a dirty look and continued to sweep crumbes instead of taking my order. Then proceeded to tell the employee making sandwiches to stop and take my order. I ended up just buying the bread and made a sandwich at home.

Despite the CEO being morally bankrupt, the chain is above standard with the menu alternatives. This particular location has never messed up a delivery and seem to time travel when delivering. Fastest delivery I've ever seen, consistent too. Edit: came back 2 years later, ordered 2 subs online with no mayo and avocado as replacement. Got one with Avocado and the other with neither. Dudes working there apparently forgot how to read and make a sandwich. Not coming back after paying 20$ for two subs that had 50% accuracy on the order.

Bread is doughy and sort of tasteless. I was highly annoyed after I had an accident and was unable to drive for over a year. Their delivery zone ended literally four houses from mine. When I explained this to the manager, they were unable to change their policy for any reason, including a person that was disabled, which I would understand in a big city but NOT in a small homegrown town like this. I even offered to MEET the driver four houses down, in a wheelchair. I took a BUS there. Maybe that is why it left a very bad taste I my mouth. Gave it another try after I had healed. Thing subway it a much cheaper and tastier option, and THEY deliver now.

Biggest rip off, $7.50 for two slices of cheese and 5 slices of meat. I will never go back there. I can get a much better sub at Wave gas station. Your basically paying a dollar per inch of bread. Got a 16’’. Nothing but bread and mayo on 2” of either end.

Ordered a big john on square wheat. I got 1 tiny piece of roast beef and they forgot to put any vegetables on it. I took it to-go so I didn’t find out until I was home. Maybe, instead of trying to be “freaky fast” learn how make a sandwich first! Yes, I’m bitter but how hard could it be?

Would not let my son order the sandwich he wanted. I asked him to order his own sub because he has problems talking to strangers. He ordered what he wanted, they told him no. Can't substitute meat I guess.

My first time there, vestal, N.Y. there's a tall white Caucasian female there with some green dye in her, SUPER RUDE TO ME. I asked her simply, what type of meats do you guys have? She told me straight up with a nasty attitude, "just go look at the menu" , Then 7.54 for a sandwich? Comes with nasty attitude? I don't know, maybe Jimmy John's don't like black customers

I have been eating my sandwiches here for about 7 years and I went the other day and there was no bathroom tissue in either bathroom. Management has to step up please.

This place is so bad ordered a giant and didn't receive it other sub was wrong not what's suppose to be on it worker acted like he didn't know what to do will never go back here spent 35 for nothing

The last 2 Saturdays I have gone to get a picklewich because it keeps getting advertised and this is my favorite seasonal item. Saturdays are my only days of so last Saturday (11/8) I placed an online order for pickup around 3:15pm and they immediately called me and refunded my order saying they were closing early. This Saturday (11/15) I tried to order online but it wouldn’t let me and said to call the store to place an order. There was no answer, so I went there and all the lights are off and there’s a sign on the door that says sorry for the inconvenience we are closing at 6pm now…this was at 3:26pm. What is going on?

Kayla Putrino

The last 2 Saturdays I have gone to get a picklewich because it keeps getting advertised and this is my favorite seasonal item. Saturdays are my only days of so last Saturday (11/8) I placed an online order for pickup around 3:15pm and they immediately called me and refunded my order saying they were closing early. This Saturday (11/15) I tried to order online but it wouldn’t let me and said to call the store to place an order. There was no answer, so I went there and all the lights are off and there’s a sign on the door that says sorry for the inconvenience we are closing at 6pm now…this was at 3:26pm. What is going on?

Used to only eat JJs subs in Syracuse, was out in this area, and drove past several other places to have some again. A little bit of a wait that I didn't mind, I asked if they had the picklewich, and the person helped me hit me with a giant, "NEGATIVE!" I ordered a #7, and when I was saying what topping I wanted, I got interrupted two more times and felt very rushed. Went to the restroom to wash my hands, and it was a wreck where some disgusting individual smeared his feces all over the toilet. Sandwich was 4/10 at best, meat was extremely cold and hard and the bread was either overcooked/stale or both. Soda was the best part, but they were out of straws. Good luck!

The guy making my sandwich looked like he didn't want to be there. I only ordered a plain slim and that took him 10 minutes to make, meanwhile other people after me got their orders right away. Turns out he even forgot the cheese in my slim 1. Seemed on purpose for no reason. I won't be returning.

I ordered through DoorDash a long time ago. I have called many times since then but never received my money or food back. It happened to my kid, too. It's okay if you don't order through DoorDash. In response to the reply, I contacted Jimmy John's customer service; they talked to the manager, but nothing happened. I am posting this to warn others

I ordered a original turkey sub to be picked up. I drove all the way there and picked up my food. I started to drive away and realized that the bag felt light. I pulled into another businesses parking lot and checked to make sure everything was there. It looked like everything was there. I opened the sub and there was mayonnaise and lettuce. That’s it!! Nothing else! I turn around and took it back. The staff seemed annoyed that I brought it back. Another staff member came over and looked. She just said “huh?” And walked away. I had brought my receipt with me. The guy snatched it away and made my sub. He handed me my sub with attitude and turned around. Are you kidding me?! I will never come back here! I will also share this story on social media and tell everyone!

I placed an order for #17 in-person at this store. The young lady working there either realized or was told that woman in parking lot had received an incorrect order. So she walked past me and out of the front door with her gloves on. She then came back in, with the same gloves on while touching the door handle to leave and come back into the store, and proceeded to continue making sandwiches. I had asked her to change her gloves before making my order since she didn't the entire time. The two other workers also changed their gloves as if the thought never occurred to them. I work in healthcare and this is absolutely disgusting. The amount of germs that this facility may give to people unknowingly is horrendous. We will not be eating at this facility again.

Placed a web order. For the third time my order was wrong. This time we took it back. They argued with us and refused to remake the sub. Said it was our fault. As I always do I asked to add oil and vinegar, they added mayo. Again. Says it right on the receipt but it’s our fault…won’t go back. Too bad too generally I like their food but the attitude sucks.

I was honestly shocked by my experience. I ordered a salami sandwich and it only had THREE slices of salami on it. I’ve never been to any sandwich shop where a sandwich was made that skimpy. Sandwiches are supposed to be hearty and worth the money — this felt careless and not worth what I paid. It really left me questioning what happened here. I know this was not a mistake, it definitely didn’t meet basic expectations. The only reason why I didn’t turn around and go back was because I was already on the road. Imagine how annoyed I was Very disappointing.

I ordered my sandwich online for pickup, I removed two items off the sandwich and added some things as well. They didn’t make the sandwich accordingly so I went back in. When they saw that they didn’t make it correctly, instead of remaking the sandwich so that it was correct they added the additional items onto it. Leaving what I didn’t want on there. Crumpled up my receipt and threw it away, then smacked a sticker on the wrapper to reseal it as if hoping I wouldn’t notice.

I have come to this store a couple times a month for years for lunch, always the same guy working (dude has a killer mustache) unbelievably polite,friendly, and quick. Today after waiting for almost 10min to order, in an almost empty store. I asked the new employee, who barely speaks English, where’s the guy with the mustache? In broken English, he tells me he was fired for not passing a test about Jimmy Johns practices. Must be speaking English isn’t part of Jimmy John’s test. Bring back mustache guy!!

Drove 25 miles to get a couple toasted sandwiches. Got to the Vestal NY location at 7:55. When I tried to order the sandwiches I was told I couldn't order toasted sandwiches because they turn the oven off at 8. If you can't get them after a certain time you should have it posted on your website and at the store. Guess I will stick with subway

Thomas Eldridge

I have come to this store a couple times a month for years for lunch, always the same guy working (dude has a killer mustache) unbelievably polite,friendly, and quick. Today after waiting for almost 10min to order, in an almost empty store. I asked the new employee, who barely speaks English, where’s the guy with the mustache? In broken English, he tells me he was fired for not passing a test about Jimmy Johns practices. Must be speaking English isn’t part of Jimmy John’s test. Bring back mustache guy!!

Pattie Gordinier

Drove 25 miles to get a couple toasted sandwiches. Got to the Vestal NY location at 7:55. When I tried to order the sandwiches I was told I couldn't order toasted sandwiches because they turn the oven off at 8. If you can't get them after a certain time you should have it posted on your website and at the store. Guess I will stick with subway

Samson thompson

I ordered through DoorDash a long time ago. I have called many times since then but never received my money or food back. It happened to my kid, too. It's okay if you don't order through DoorDash. In response to the reply, I contacted Jimmy John's customer service; they talked to the manager, but nothing happened. I am posting this to warn others

Owlnatomy

Used to only eat JJs subs in Syracuse, was out in this area, and drove past several other places to have some again. A little bit of a wait that I didn't mind, I asked if they had the picklewich, and the person helped me hit me with a giant, "NEGATIVE!" I ordered a #7, and when I was saying what topping I wanted, I got interrupted two more times and felt very rushed. Went to the restroom to wash my hands, and it was a wreck where some disgusting individual smeared his feces all over the toilet. Sandwich was 4/10 at best, meat was extremely cold and hard and the bread was either overcooked/stale or both. Soda was the best part, but they were out of straws. Good luck!

Don’t Tread OnMe

Employee was clearly making other sandwiches, manager gave me a dirty look and continued to sweep crumbes instead of taking my order. Then proceeded to tell the employee making sandwiches to stop and take my order. I ended up just buying the bread and made a sandwich at home.

Rachel Cade

I placed an order for #17 in-person at this store. The young lady working there either realized or was told that woman in parking lot had received an incorrect order. So she walked past me and out of the front door with her gloves on. She then came back in, with the same gloves on while touching the door handle to leave and come back into the store, and proceeded to continue making sandwiches. I had asked her to change her gloves before making my order since she didn't the entire time. The two other workers also changed their gloves as if the thought never occurred to them. I work in healthcare and this is absolutely disgusting. The amount of germs that this facility may give to people unknowingly is horrendous. We will not be eating at this facility again.

Jaime Root

Placed a web order. For the third time my order was wrong. This time we took it back. They argued with us and refused to remake the sub. Said it was our fault. As I always do I asked to add oil and vinegar, they added mayo. Again. Says it right on the receipt but it’s our fault…won’t go back. Too bad too generally I like their food but the attitude sucks.

John Sutton

The guy making my sandwich looked like he didn't want to be there. I only ordered a plain slim and that took him 10 minutes to make, meanwhile other people after me got their orders right away. Turns out he even forgot the cheese in my slim 1. Seemed on purpose for no reason. I won't be returning.

Angel McCoy

I ordered a original turkey sub to be picked up. I drove all the way there and picked up my food. I started to drive away and realized that the bag felt light. I pulled into another businesses parking lot and checked to make sure everything was there. It looked like everything was there. I opened the sub and there was mayonnaise and lettuce. That’s it!! Nothing else! I turn around and took it back. The staff seemed annoyed that I brought it back. Another staff member came over and looked. She just said “huh?” And walked away. I had brought my receipt with me. The guy snatched it away and made my sub. He handed me my sub with attitude and turned around. Are you kidding me?! I will never come back here! I will also share this story on social media and tell everyone!