Jack in the Box

Prices only affordable on app. Customer service horrible. Lost hills location turns off internet so not accepting orders on app. When questioned about it very rude. Would not honor app price even after admitting they took zero orders from app all day. Never will i ever go back update as this is wasco location. I have never had any problems at Wasco, their app works great with good deals.

I got a Dr Pepper twisted soda and a lettuce wrapped junior chicken sandwich. This is the sorriest excuse for a lettuce wrap chicken sandwich I’ve ever seen in my life. I was told that they don’t put mayonnaise on them when they’re lettuce wrapped, so I had to ask for mayo and more lettuce. 🙄

BrandyJo Kyleen

I got a Dr Pepper twisted soda and a lettuce wrapped junior chicken sandwich. This is the sorriest excuse for a lettuce wrap chicken sandwich I’ve ever seen in my life. I was told that they don’t put mayonnaise on them when they’re lettuce wrapped, so I had to ask for mayo and more lettuce. 🙄

The coupons and/or online app can not be used unless you do it online prepaid only. But if there's an arrogant does not matter they cannot honor anything to do with what pricing you've had or rewards you've had. They are extremely understaffed and slow and there is no hospitality in any way. The food is always cooked great but pricing keeps getting more and more outrageous and honestly the rewards proven does not offer very much

Janene Mansell (Jejo)

The coupons and/or online app can not be used unless you do it online prepaid only. But if there's an arrogant does not matter they cannot honor anything to do with what pricing you've had or rewards you've had. They are extremely understaffed and slow and there is no hospitality in any way. The food is always cooked great but pricing keeps getting more and more outrageous and honestly the rewards proven does not offer very much

Just like any other jack in the box its not badly priced. The only problems I have with this location is that the food is always cold and just thrown together to the point where everything is falling off the buns if you get a burger. Theres also been a few times where the fried foods are over cooked and hard. Depending the time of day you go will also determine how friendly or rude the staff is.

I ordered 2 ultimate cheeseburgers and 6 tacos. I got 2 dry burgers and the tacos had no cheese on them

Pretty basic what expected for a fast food. Here is a new one though they started to charge for Ranch. Hours are wrong please update on google.

Humble Yourself

Pretty basic what expected for a fast food. Here is a new one though they started to charge for Ranch. Hours are wrong please update on google.

Keeps getting worse, forgot a meal and we didn’t realize until we got home and had to go back. They rarely ever give a receipt with your order and we got lucky we had a mobile order that emailed the receipt so that we could get that meal. The food is rarely ever hot, usually just the fries and certain shifts seem too busy talking to other coworkers to bother cleaning our drink cups when they spill or even ask if about sauce unless we ask before they walk away. There was also a guy who worked there that liked to “joke” about not having received our order.

Forix

I ordered 2 ultimate cheeseburgers and 6 tacos. I got 2 dry burgers and the tacos had no cheese on them

Drive threw is terrible! Not fallowing bagging procedures (cold in one bag hot In another). The drive threw girl didn't give me a receipt, no sauce I asked for and no fork for my cheese cake. She even told me sauce and stuff is in the bag. Every time I visit Wasco’s Jack-in-the-box I’m always disappointed.

Not only do they not have anything at night or sometimes even close. I was assaulted at the drive thru and instead of them being cooperative with cops they are demanding a search warrant. I was beat by a male and female. I don’t understand who would bring their business to a company who doesn’t care about their customers. This place is nothing but a POS.

Waited an hour in the drive thru. Do they not have people working 🤔? Its supposed to be a fast food might as well dine in at Dennys. Worst Jack in the Box ever.

I ordered a big order and came back with missing a bacon ultimate burger, a regular grilled onion ultimate burger and a bag onion of ring. They were denying of the missing food items saying they remember putting everything in the order and being rude and telling me I’m lying I’m so disappointed this happen around 11pm this is messed up spending almost 80 dollars in food just to come back home with things missing I swear to god I’m not happy about lady who said I was lying trying to save herself from losing her job.

Never ever ....ever ....ever.... ever....EVER!!! go at night long lines they take orders one at a time .....you order the next car doesn't order until you got your food extremely time consuming 40 minutes to an hour wait if I wasn't stuck in line would had left to another restaurant

What horrible service they gave me and my family here in this location! An employee was mopping the whole store and didn’t want us to move anywhere! How ridiculous is that! She gave us a bit of attitude when I just wanted to order from the cashier. We couldn’t move anywhere, I couldn’t even get drinks nor sauces! They gave us our drinks in the front counter and we told her we wanted this specific drink and she gave us the wrong drink, she then proceeded to say that she already gave us the drinks even though they were not the correct ones. We felt unwanted the whole time we were there. Please train your employees to be a little bit more respectful.

Dude at drive thru was giving attitude and they said they can't make 2 separate orders for us, very bad service and he even tried acting though after through the speaker

I ordered the sourdough jack because my cravings for yummy bacon and yummy crispy sour dough bread. I was pretty sad when I opened the box and only 1 slice of bread was toasted and I'm even more sad that the single piece of bacon I got was pinky size. Not to forget to mention the dry sandwich itself that had the littlest spread of ketchup. I also gave the tacos another chance after being disappointed multiple times before...because who can resist jack tacos?!? The tacos were nothing but poor portioning of barely any lettuce and the staleness of the long time ago fried item. However, the curly fries and cherry vanilla coke was alright.

Rude employees from the start! Anything else? Anything else? Anything else? After each ordered item. Then, you get to the window only to get your order WRONG and then they wanna say " we can't take that back, we didn't charge you for (whatever it is)". There is ALWAYS something wrong each time I go. I keep going cuz I'm like well maybe the employee is just having a bad day OR we are all human we make mistakes.. but ALL the time??? C'mon!!! I will no longer go here.

The manager there was rude. And its the second time then give me cold chicken. They never get my order right. Not only just that you can never reach them on the phone. Horrible service

Dude on drive-through was very disrespectful. Couldn’t take two orders. He only said he can only take one order per car. Very bad customer service

I would give it a zero bc they took really long just getting a coffee and then it was cold, we asked for a hot coffee and they gave us the wrong sugar and then we went to go change it and they took a longer time, it took us 25 minutes for a coffee. In total they we were there for 48 minutes for a few fries, I teryakai bowl and a coffee, and the whole time they were very rude and they had bad service.

Everytime i go there the service just completely sucks.. especially late night hours.. they expect you to have exact amout.. you cant use your card. And they do one car at a time... it really sucks.. and they never have everything. Theyr always missing something

Earlier today around 1am we decided to stop and buy food here. There was a huge line of cars. I'm going to say over 15 cars. I don't know how true this, but 2 employees were going from car to car. "Saying their system was rebooting and it would take about 30 minutes to an hour to finish. Jack in the Box shouldn't claim they are a 24 hours restaurant. They are more like 23 hours🙄

Everytime we go to jack “the system is down” or they always mess our order up. Last time we tried adding a cheesecake at the window the employe Gary M declined my order saying we cant add to our order but yet i have worked at fast food for a year and know that you can, he just did it without hesitation, the service has downfallen in the past months worst customer service ever, there is always something wrong at this location either the fryers are down or the computers our down.

Wish I could put no star but they have the worst employee system. Everytime I go through the drive thru, all the computers are being rebooted or all the fry machines are getting cleaned. This restaurant has significantly decreased in service.

Never coming back for sure, the place is dirty, floor and tables were super dirty, the fries served cold. The place was empty, there were at least 3 employees but neither one seemed interested in wiping the tables, much less in taking the trash out. The restroom was also disgustingly dirty.

I don't like to eat at my home town Jacks so I will travel to any other Jack's to get my food. This is my crousant with mold.

This place deserves zero stars. Months ago I received a burger with just buns and lettuce. I decided to give it another try and I order a cluck sandwich and receive what you see in the photo. I doordash so I go there often to pick up food and there is always new workers because everyone quits right away. It’s like they hire anyone because they’re desperate, their workers are often young and have no manners and don’t know how to talk to people. They WILL mess up your order it happens 90 percent of the time so just stay away. I hope this place gets shut down and we get something better instead

Whatever you do, do NOT order their boba drinks. They’re not even soft and squishy like they’re supposed to be, I received my drink only to taste hard rocks. It really turned me down since I’m a boba lover at heart.

I hate that everytime I come to this jack in the box it take forever to get my food I can order online still have to wait because the workers ignore you. I go to drive thru and there could be no car behind me I’m the only one and the workers always ask me to park on the side and I have to wait for my food it’s crazy idk why I keep coming back.

These frys are not supposed to be full of burnt oil droppings. Night shift or management are not doing anything good job.

Second time ordering a chicken sandwich from this Jack in the box where the chicken comes out to be rubber raw. First time I threw it out and let it go because I get it things happen but this is the second time this happens. Please stop serving raw chicken you guys already take a long time giving the orders. At least cook it right so no one gets sick. Took a big bite right into raw chicken ridiculous.

Was just horrible I bought 3 curly fries all my fries were faked with curly fries on top and reg fries on bottom my Sandwhich bread was not even toasted. My snack wrap not even made correctly.

I ordered a big box of the popcorn chicken. I feel ripped off how is this worth $13 dollars. Probably would have gotten more chicken in the small box

Jr Rey

These frys are not supposed to be full of burnt oil droppings. Night shift or management are not doing anything good job.

Itselt Sanchez

Second time ordering a chicken sandwich from this Jack in the box where the chicken comes out to be rubber raw. First time I threw it out and let it go because I get it things happen but this is the second time this happens. Please stop serving raw chicken you guys already take a long time giving the orders. At least cook it right so no one gets sick. Took a big bite right into raw chicken ridiculous.

Jojo Sanchez

Was just horrible I bought 3 curly fries all my fries were faked with curly fries on top and reg fries on bottom my Sandwhich bread was not even toasted. My snack wrap not even made correctly.

Alma Wood

I ordered a big box of the popcorn chicken. I feel ripped off how is this worth $13 dollars. Probably would have gotten more chicken in the small box

I would have loved to give a rating on the food only if this location would allow me to pay for my order. I was delighted to hear the full menu was available when I stopped to order breakfast. Cashier told me no credit cards, cash only and my cash had to be exact change if I wanted to order food. Why even be open then? Would of absolutely loved to spend my money here.

This Jack in the box really was not on top of their game. This day I ordered on the app. Waited 10 minutes to go to the drive-thru. Was told to wait at the speaker and then finally got up to the window. I was told to drive around to the front of the store so I'm going to be honest all they care about is their drive times. They don't care about customer service

Lady taking orders in the drive thru had a hard time understanding what was being ordered. Ordered a 3 items with hot coffees. All coffees given were not even hot. It was cold. I might just have ordered iced coffee.

chicken was so dry it looked refried. tried calling the location to make a complaint and no one answered very unprofessional. which i could upload a picture. was served by GRACE

The staff gave me some greasy French fries after I told them I wanted fresh one ..I saw what they did and they still put the greasy fries it on my tray ... I took them off my tray and I told to give me fresh fries.. I then heard the male cook staff say I needed to McDonald's and get fresh fries .. and he kept talking disrespectful loud so I can hear him .. no respect for the food

They never answer when I pull up to the speaker at night. Last time I went they took over 5 minutes to answer at all to take my order. They also took over 10 minutes to give me my food. You would think they take long because they are making things fresh but when I got my food it was raw. I ordered a Chiken burger. I went around 7- 7:30 on 9/26

Ordered a jumbo jack munchie meal and they gave me a burger with just 2 patties and bread nothing else inside. To my surprise there was also a piece of hair in it, which made me throw away my whole order away never coming back.

I ordered my meal on line as I have been doing since I found out about the app. (Because it is very convenient and faster) but this time it was none like my usual experience... I placed my order pulled up to the drive through and said I had an online order... I was told to pu up to the window... I then proceeded to the window and the girl there said she didn't have anything on her screen. She said she was going to talk to her manager and before she turned to look for her she printed out a receipt that she took with her with what looked like my order. After about a minute she came to the window and told me to pull around to the side and wait for my order. After I came around and parked another 2 cars came around as well... they got their food before I did and to top it off some of my order was tacos and I requested them w/o taco sauce and all had taco sauce... also I ordered onion rings and my box of onion rings had 3 1/2 onion rings.

So this Jack-in-the-Box was supposed to be open 24 hours when I got here at 11:25 the lobby doors were open I went and I asked them can I make an order and they’re like no we closed at 10 you could only do drive-through and I asked them that I’m a trucker I can’t bring my truck in can I just walk and make an order here or can you take my order here and give it to me through the window but thry denied to take my order or and they denied to let me walk through the drive-through and make an order I told them it’s midnight I was hungry. Can you please let me order I’ll walk through the drive-through she was so rude. She said she was a manager. I would never come back here so if you’re a senior reading this, I feel really bad for you guys. You guys have no humanity in you guys.

Honestly food is good , however after paying 45$ for my order , no condiments were included. When I asked for condiments the were going to charge me 25 cents(ketchup, ranch, etc.)including a 2 cent tax for said condiments Don’t recommend eating here unless you bring your sauce or a 10$ roll of quarters .

Bianca Gonzalez

chicken was so dry it looked refried. tried calling the location to make a complaint and no one answered very unprofessional. which i could upload a picture. was served by GRACE

Gabriel Salinas

I would have loved to give a rating on the food only if this location would allow me to pay for my order. I was delighted to hear the full menu was available when I stopped to order breakfast. Cashier told me no credit cards, cash only and my cash had to be exact change if I wanted to order food. Why even be open then? Would of absolutely loved to spend my money here.

Ju Tijerina

The staff gave me some greasy French fries after I told them I wanted fresh one ..I saw what they did and they still put the greasy fries it on my tray ... I took them off my tray and I told to give me fresh fries.. I then heard the male cook staff say I needed to McDonald's and get fresh fries .. and he kept talking disrespectful loud so I can hear him .. no respect for the food

Gerald Dalere

Lady taking orders in the drive thru had a hard time understanding what was being ordered. Ordered a 3 items with hot coffees. All coffees given were not even hot. It was cold. I might just have ordered iced coffee.

Jessi Garcia

I hate that everytime I come to this jack in the box it take forever to get my food I can order online still have to wait because the workers ignore you. I go to drive thru and there could be no car behind me I’m the only one and the workers always ask me to park on the side and I have to wait for my food it’s crazy idk why I keep coming back.

Marilu Solis

Ordered a jumbo jack munchie meal and they gave me a burger with just 2 patties and bread nothing else inside. To my surprise there was also a piece of hair in it, which made me throw away my whole order away never coming back.

Katherine Nava

They never answer when I pull up to the speaker at night. Last time I went they took over 5 minutes to answer at all to take my order. They also took over 10 minutes to give me my food. You would think they take long because they are making things fresh but when I got my food it was raw. I ordered a Chiken burger. I went around 7- 7:30 on 9/26

Wanted Ninja

So this Jack-in-the-Box was supposed to be open 24 hours when I got here at 11:25 the lobby doors were open I went and I asked them can I make an order and they’re like no we closed at 10 you could only do drive-through and I asked them that I’m a trucker I can’t bring my truck in can I just walk and make an order here or can you take my order here and give it to me through the window but thry denied to take my order or and they denied to let me walk through the drive-through and make an order I told them it’s midnight I was hungry. Can you please let me order I’ll walk through the drive-through she was so rude. She said she was a manager. I would never come back here so if you’re a senior reading this, I feel really bad for you guys. You guys have no humanity in you guys.

Jose Jimenez

I ordered my meal on line as I have been doing since I found out about the app. (Because it is very convenient and faster) but this time it was none like my usual experience... I placed my order pulled up to the drive through and said I had an online order... I was told to pu up to the window... I then proceeded to the window and the girl there said she didn't have anything on her screen. She said she was going to talk to her manager and before she turned to look for her she printed out a receipt that she took with her with what looked like my order. After about a minute she came to the window and told me to pull around to the side and wait for my order. After I came around and parked another 2 cars came around as well... they got their food before I did and to top it off some of my order was tacos and I requested them w/o taco sauce and all had taco sauce... also I ordered onion rings and my box of onion rings had 3 1/2 onion rings.

Fabian Adams

This Jack in the box really was not on top of their game. This day I ordered on the app. Waited 10 minutes to go to the drive-thru. Was told to wait at the speaker and then finally got up to the window. I was told to drive around to the front of the store so I'm going to be honest all they care about is their drive times. They don't care about customer service