Starbucks

Ann Arthur

I have never much minded the atmosphere and coffee at Starbucks, but more and more lately I have had a handful of problems come up that make me more likely to go elsewhere. First, I have found that it takes too long for an order to be made. I understand that they may operate in chronological order, but they seem to prioritize mobile order and drive thru orders over walk-ins. As a walk-in with a very easy order - an espresso and hot water - it can be up to a half hour wait. And there are times where several minutes go by before anyone becomes available at the counter to take my order. There are plenty of staff and plenty of other orders being put out before mine, and eventually, mine is ready. When it is, it isn't as hot as it should be. Also, more and more often lately at this location, the espresso and hot water tastes off, like sewage, and is weaker. This particular problem was addressed with them more than once but it keeps happening to this day and it has been months. Lastly, when opting for the drive thru, the fact that instead of just taking your card and running it for the expected amount, they hand you the pin pad through the window and say so obnoxiously that "It'll ask you a question there first" feels more violating than I would like. Tips should feel less forced/solicited and more about free will - these coffees are overpriced to begin with and often I don't feel the service is worthy of shelling out anything more.

Worst startbucks I have ever been to. I have been here multiple times because I'm an idiot and think it wil get better and it doesn't... It gets worse. Every time. You will most likely wait a minimum of 20 minutes, sometimes more. I am not sure what is wrong with this location but avoid it!

The slowest Starbucks. It is absolutely ridiculous. I could drive 10 mins the other direction to a different Starbucks, get my drink, go to where I need to, and get there faster. And I just might start doing that.

Abby Shevock

Be prepared to wait 40 minutes plus and for your order to be made incorrectly. Even when ordering ahead far in advance, the workers will tell you “we just now got your order”. Worst Starbucks location by a mile.

Zainab Fathima

The worst Starbucks I’ve been to I have to wait close to 30 minutes every time even if it not busy and there are only two cars ahead of me. And once we pull up to the window it takes another 10 minutes for me to get my drinks.

Anna Kansy

The worst ever! Every single time I go away with undrinkable sludge! What's happened here??? The last 6 months I'm wasting money and dumping venti iced shaken expressos down the toilet. This place should just close up.

Delaney Pratt

I have been attempting to go to this Starbucks for years. Dirty, disorganized, and unhelpful staff. Should be shut down and reopened with new management. Tried to go again today, waited 30 minutes for one drink before asking for a refund. Numerous people left without drinks or walked out after staff could not figure out how to refund them. Workers did not apologize and simply stated that there were a lot of mobile orders. Bad business model, bad management. Starbucks should be embarrassed of this location. Will never return.

Lindsay Pauline

The worst Starbucks. Spent 40 min in the drive thru today and it wasn't even busy. Finally get to the window and as soon as I was handed my drink I could tell it was wrong. Pointed it out and the barista tried to convince me it was made correctly, after I mentioned the color she begrudgingly offered to remake it, but after waiting so long I wasn't about to make everyone behind me keep waiting. Similar experiences several times at this location. I went to the one in Crocker immediately after just to make sure I'm not crazy. This is the exact "same" drink. Go anywhere else.

Rick McC

This store uses to be my home store. No longer. In the last 8 months it has severely deteriorated in quality or drinks, customer service and cleanliness. Clearly evidence of very poor management. Frequently understaffed, to the point of closing lobby, and the staff posting sign that store is closed due to poor management! This store needs a clean sweep revamp, both in design and management. I have a new home store in Rocky River that is the exact opposite: great staff and customer service, excellently prepared drinks, and very clean! As a stockholder, I am appalled by this Westlake location.

Megan Dengg

the slowest starbucks both inside and out. can take up to 45 mins to even order your drink. order ahead is also not available most of the time. not worth the wait

jan krause

just moved to the area so i’m not too familiar with this location but I went here a month ago, extremely rude girl at the window. I asked for hot sauce at the speaker and when i got my food there was no hot sauce so i asked for some, we all forget things. the girl at the window told me, with an attitude, that i need to check again because she put it in there as im holding it in my hand looking at it. i tell her no it’s not in there and she rolls her eyes and grabs me some. the guy standing in the back mouthed “i’m sorry” so at least he was nice about it. so unnecessary, just say my bad and go get it. Ive avoided this starbucks since then because it was a bad first impression. I went today before work and I ordered my latte kids temp, i clarified warm instead of hot. the girl taking the order repeated the order back to me and didn’t include kids temp so i corrected again. I get to the window and of course it’s the same rude girl from the first visit. she tells me my total and hands me food food that’s not mine then proceeds to tell me she charged me for the wrong order and laughs! no joke! I let that be because i was running late to work due to the 30 minute drive thru line and the girl honestly intimidated me. I had a feeling my latte wasn’t going to be the right temp so i asked her. she walks over looks at it and tells me “she already made it so”. I took my loss paying for the wrong order and receiving the wrong drink because i was late and didn’t feel like arguing with someone who’s already very aggressive for no reason. i work in the restaurant industry and even worked for starbucks at one point, that’s actually so sad that management has someone this miserable in a guest facing role.

Kimia Sanati

As someone who's been a loyal customer of Starbucks for over two decades now, I'd say this location is easily THE WORST. The rudest baristas, the most horrible drinks and the longest wait. It's unreal how they won't do anything about all of these negative reviews given the fact that they're located in one of the best corners of the Westlake area!

Dave Biermacher

The worst Starbucks ever! They consistently make awful drinks and clearly cannot follow a drink recipe. They also have a terrible attitude when called out for the constant mistakes.

Thomas Ryan

Their drive through service is horrendous. It takes 45 minutes to get a hot coffee. Don't waste your time with this store.

Tim Graf

What is going on with this location? I work across the street and it seems like the lobby is closed constantly. Order ahead is rarely available, the drive through lines are always backed up.