Princesa

Lorna McDonald

5 stars all across the board! Super friendly and helpful all of the staff! Quick check-in. Spacious and comfortable rooms. Gorgeous views of the ocean and the resort. Excellent food options! Top notch service at the pool and on the beach.

+2

Dejsha B

This is a great place to get away. The staff are alert and attentive to your needs in the pool and restaurant area. Also the food in the restaurants are better than the pool food menu options. There are many different pool selections. There's a gym and I also appreciated the beach access. Once you're at the hotel you don't have a need to leave, but you can and there's a Walmart and Sam's club walking distance from the resort.

Arturo Duran

This hotel is amzing close to the beach and ocean view and I saw more than 2 waterfall .I saw creature like peacock female and flamingo.And go to the snack bar their kids chi ken tender are so good and fresh but the place sometimes dangerous and to hot.But the this hotel is great and should be 5 stars.

Michael Del Greco

Current management should be proud of the property and employees! Although it was heart breaking to see all the storm damages I must complement the hotel and its staff on miraculous progress in recreating the world class resort experience. Upon arrival we were greeted by two very friendly young women at the concierge desk (sorry I did not write their names down). Iris at the front entrance, Roberto (bellman we have known for decades), and Josepha our housekeeper for over 22 years. At Azzul, Ricardo (long time server) greeted us at breakfast along with Adrian and Angelica at dinner. Nidia, was very friendly and helpful at the Beach Club for lunch, as were Alvaro and Isabel. Out of all the places I've traveled your property stands out as the only one when every single staff member stops what they are doing, looks up and says good (time of day). We look forward to spending time at the hotel again soon.

Yvette Brooks

We loved this resort! The staff was very helpful, friendly and courteous. The food was very good with several restaurants, bars and cafes. The beach was awesome! Very clean pools. Our room had amazing panoramic ocean view, large balcony area and comfortable patio furniture. We will definitely return!

+1

Eitan González

To start , the location is incredible because is near the beach, so you can go to take a walk and you have and amazing view. Rooms are perfect ,they have everything and they are super clean . The service is great , they are very responsive and willing to help with everything you need, also they would anything to assure you have a great experience. The hotel is big and has so many pools and internet , also many activities and live shows. The food is also very good. In conclusion if you want to pass a good time with your family or you friends this is a perfect option , also you don't have to leave the hotel because it has it all , but in case you need something there are some supermarkets near

A. M

Stay here for a week in a business trip plus couple of days to unwind after. The place is still recovering from the damage that hurricane Otis caused, which brought along some inconveniences during our stay. The rate per night and prices at shops, restaurants, spa corresponds to a 5 star hotel , however, the service delivered wasn't a 5⭐ worth, in some aspects Room upon arriving was lacking in the cleaning, had to call to request to have the areas visible dirty to be cleaned Matresses felt cheap, not the luxury feel on a 5⭐ hotel bed, the base was wiggly, the mattress very firm, that left me with backaches in the mornings, didn't feel rested 😔 In the bathroom the exhaust fan was broken, no A/C either , creating a lot of unpleasant humidity The complimentary Nespresso coffee was much appreciated Most of the time only 1 of 4 elevators would operate, no more than 10 people can get in at a time, elevators have no A/C, making it unpleasant when stoping at every floor from the top levels, I felt sorry for the employees operating it for hours without airflow & dealing with the complaints of guests Breakfast is worth including since there aren't many breakfast places nearby the hotel. Although, there are birds that have learned to take the bread or have some bites of unattended plates, kinda gross! Breakfast was mainly a variety of Mexican classics, the was a custom Omelette station, and Quesadilla station too making upon request customized items. Those stations seemed to get 🥵 quite hot and employees have to just deal with it, can they be provided with fans? The pool activities & music/dancing performances at the lobby were enjoyable The Spa offers services that are worth it! specially after the work days were over. Only set back is they don't have their place put together yet to offer the whole experience such as the sauna, vapor & jacuzzi rotation they had before the hurricane. Restaurant prices seemed high, waitresses were always friendly and busy, it can take a while to get a table and be served in some of them The chaise lounges by the pools & on the beach are not very comfortable, missing cushions There are 3rd party people that set up nicer lounges but obvi, you have to pay for those, don't understand why the hotel allow them to be so close, confusing guest in thinking they are part of the hotel, or why that kind of comfortable setting isn't offer by the hotel in the first place. Parking can be challenging to find a spot to park , specially during the weekend. Overall most the staff was friendly and helpful, 5⭐ to them and a few should learn from them!

+1

Guglavath Vishnu

Sure! Here’s a general description of a nice hostel and good food—what to expect and what makes them enjoyable: 🌿 Nice Hostel – What Makes It Great? A nice hostel is more than just a place to sleep. It feels welcoming, clean, and comfortable, with a touch of charm or creativity. Here's what you'll often find: 🛏️ Comfort & Cleanliness Clean beds and linens Well-maintained bathrooms and showers Good ventilation or air conditioning Lockers or secure storage for your belongings 🧑‍🤝‍🧑 Friendly Atmosphere Common areas where travelers can hang out, play games, or share meals Staff who are helpful and speak multiple languages Events like walking tours, cooking nights, or pub crawls 🌍 Location Near public transport or within walking distance of key sights Quiet enough to sleep, but not too far from cafes, shops, and attractions 🌐 Extras That Add Value Free Wi-Fi Free breakfast or coffee/tea A communal kitchen Artistic or cozy decor that reflects the local culture Some popular hostel chains known for comfort include: Selina, Generator, YHA, and Hostelworld’s top-rated picks in most cities. 🍽️ Good Food – What to Look For Whether it’s street food or a cozy café, good food has a few key qualities: ✅ Fresh & Flavorful Meals are cooked fresh with local ingredients Balanced spices and seasoning Authentic to the region or culture 💰 Good Value Portion sizes that match the price Affordable for travelers without sacrificing taste 🌟 Local Recommendations A place where locals eat is usually a sign of great food Unique regional dishes or specialties (like Thai street noodles, Indian thali, or Italian pasta from a family-run trattoria) 🧼 Hygiene Clean kitchen or stall Proper food handling Safe drinking water (important when abroad) Want Specific Recommendations? If you tell me your destination or the type of food you like, I can give you tailored suggestions for great hostels and delicious places to eat in that area! Would you like that?

Era Y. Ca

The hotel was really nice for the room in general. We stayed for a week, however, we got our keys disabled two times, which meant having to go down to reception after you were up in your room. Trying to get on the elevator at certain times was just a pain in the neck… you could spend like 20 minutes or more waiting for the elevators to pick you up. The restaurants are nice. Azul was simply great and full of nice flavors, the waiters were very kind and helpful during breakfast and at dinner. Beach Club was not that very nice, the waiters were not very serviceable and the food was not that savoury. Kudos to Francisco, the concierge in charge of accommodating your sunbed reservations. He’s super kind and always glad to help you and set you up.

Daniel Thorne

It may be because the hurricane in 2023 caused a lot of damage but my stay was a bit disappointing: half the pools were closed, the water slide was closed, the hanging bridge was closed, the pool-side bars were closed. The bed sheets had an unkind smell and only two elevators were in operation, regularly causing delays. Also, at night the hotel is illuminated from the outside with big colourful lamps, which illuminate the room through the blinds, making sleeping difficult of you like darkness. Despite this, the staff were always kind helpful and the place is quite beautiful and has a lot of potential.