Reiven West

They serve the good rice! Food is great, tastes fresh. Service was fantastic! And the jasmine tea was perfect ❤️

Savour-The-Journey

We stopped at Pacific Rim on our traveling from Memphis to Albuquerque. We chose PR because of the awesome Google reviews. Believe me when I say this... the food is on point for commercial Chinese food. My dad enjoyed his sweet and sour chicken, I enjoyed my lettuce wraps and my mom liked her spicy fried tofu. Customer service was good as well! We had a very nice server who refilled our drinks and asked a few times if we were doing ok and if we needed anything. I love that I can say ⭐️⭐️⭐️⭐️⭐️ food ⭐️⭐️⭐️⭐️⭐️ Customer service ⭐️⭐️⭐️⭐️⭐️ location and appearance of restaurant Our server definitely deserves a raise for being so amazing!

Ada Caldwell

Amazing in everything. Starting with hostess,server,food,atmosphere nd prices. Can't wait to bring family from out of state here and I'll drive the 3 and a half hours just to come back.

Steven Boles

I was late getting into Amarillo and wanted something sweet for my Birthday. Pacific Rim has a bread pudding on their menu with Carmel sauce. It was a half hour in till their closing time I call and talked to Amy asked her if it was to late to order for delivery, she said it wasn't she delivered my bread pudding and wished me a happy birthday. I can hardly wait for the next time I'm in Amarillo to visit the restaurant and try something else on the menu. Thanks Amy

Abbey Phipps

The outside of the building could use a refresh, but it's nice inside. Food was good, waitress was attentive and friendly.

This was a delivery to a nearby hotel. 2-4-26. Altogether… decent. The beef & broccoli was just ok. It was a different sauce or ingredients. Not all that good. The General Tsao chicken was little cut pieces rather than your normal chunk bite. Vegetable rice noodle was good. If it was on a 1-5 scale of what you think good Chinese is, this is a 2. Took an hr for a 3 min delivery. Jennifer the delivery woman was nice though. Not all terrible. Just not very good.

Draven Gore

Great atmosphere & great service, our server was probably the only guy in the whole restaurant so the man was working real hard. But the food is terrible. My wife and I got Lo mein & Fried rice. And it just wasn’t good at all. I’m not a very picky person either. The meat is very artificial tasting. Like chewy, soft slimy. Like really fake. The beef and chicken. The most real tasty meat was the shrimp. I would understand if it was a cheaper restaurant. But it’s pretty pricey for the quality. They’ll probably cost you about 40 bucks plus a tip.

Akira Kima

I liked the atmosphere here and the service was good. But the food... It wasn't at all what was in a description, chicken had bunch of flower, and other things like egg rolls and wraps were raw. We ordered tea as well but it was tasteless, but with good smell.

My husband and I came for lunch on Thursday, right around 1 o’clock. There were maybe four other tables already seated and taken care of, and it appeared that there were two servers working at the time (not busy and no excuse for the horrible service). After being seated, we needed an additional moment to look over the menu, but we did order an appetizer at this point. After ordering the appetizer our server completely forgot about us for at least 10 additional minutes. We got to listen to her discuss her dental filling falling out and her having to go to the dentist very loudly with another table before I ended up waving her down to take our order. When she came up to our table, she said “ Oh, is it your turn to order?” And I said I hope so because we have been waiting (and no one else had come in). I tried to order mixed vegetables in addition to my dish, and it seemed to be very confusing for our waitress, So I ended up just ordering the plate of orange chicken how it came. After this interaction it seemed our waitress decided she was done taking care of us and her attitude got weird. She brought us our soups, another waitress brought our food. We never received our appetizer, as our original waitress said the kitchen “didn’t get it,” And I ended up sending my food back because the orange chicken that was supposed be crispy (I asked and she confirmed it should be crispy) was soggy and honestly the worst I’ve had anywhere in town. Our waitress took this off of our bill, but the customer service skills are absolutely lacking. There was no apology or attempts to try to make anything better. My husband and I even ate off the same plate for the rest of our dining experience. Our waitress never came and refilled our waters. I even put my EMPTY glass on the EDGE of the table, which she walked by multiple times but didn’t seem to care. We had originally planned to spend about $60 on this lunch visit, but ended up spending only the cost of the one item (about $19). I haven’t had a Dining experience this poor both in quality of food and service in a very long time. I even said to our waitress “This has been a very weird experience” and she walked off! We will not be returning. The Szechuan beef was OK, but the pieces of meat were insanely small and it was mostly sauce and veggies. Ironically, our waitress walked through to the kitchen right as I was taking a picture of my empty glass on the corner of the table. Don’t waste your money here!!

Boorish staff and Rude Owner. I imagine owning a restaurant is difficult, but it has been made clear that some people just don't have what it takes it have provide quality in any sense.

Amanda

Would not recommend ever. Ordered YEYE soup, there was no celery, no mushrooms and zero flavor. Asked for some seasoning and was offered salt and pepper. Tasted like bread water. Chicken fried rice also no. The chicken was rubbery. The only good thing was the egg rolls and crab ragoons. Also the sweet and sour sauce tastes like BBQ sauce. Restaurant is clean and staff is friendly.

Rose

Awful customer service. I was looking for a new "spot" for Chinese cuisine and found this one. Eating out is a treat for me, so I take care to read the reviews- specifically one where another customer complained about the quality of his order. They had written back with a response of something like "if you had let us know, we could've fixed this for you!" (This is important) The reviews talking about the general tso's and orange chicken are what really got me excited. So when I come to find out my order was wrong (they gave me fried rice instead of steamed, and sesame chicken instead of orange) and i called to have them fix it, the lady on the other side of the phone was extremely rude. only able to offer me driving 30 min to come back for a little pat of steamed rice, as she wasnt convinced that my orange chicken order was incorrect. (It was wrong.) ive been in the food industry for a long time and i made sure to let her know before she got snippy with me that mistakes happen, and thats okay, i understand ETC. its when she started raising her voice at me and arguing about what I said when I placed the order that i just said "maam, its fine. don't even worry about it if yall dont wanna fix it" I wanna note, I was not very polite to the end of this call, because of the lack of decorum on her part, and raising her voice at me FIRST. ridiculous. You deserve it at that point yanno. I was literally just trying to get this fixed. I didn't care if it was a refund, or gift card, or what. But one scoop of rice??? Not worth my 40$ meal being incorrect. Like I said I only get to eat out very once in a while and it's def a treat to try new places. I would have not made the mistake of putting the order in wrong in the first place. I know what it's like to have a customer irritated with you after a long day and I try my best to avoid having to even ask for help when it comes to my special-once-in-a-while treats like this. By the way, the value meal is small. The food is just okay. Two value meals and an order of Rangoons will run you about 40$. The chicken itself is just little soft puts of fried whatever, not much meat there at all. I also wanna note the guy I was speaking to before he was interrupted by the lady that was rude to me was kind.

gabriel grampus

Pretty disappointing and bland ordered General tso tofu. Maybe they don’t make it a lot for the customers here but there was barely any sauce and it wasn’t even the sauce for general tso it was a very thin brown sauce. Portions are pretty tiny as well. Will look for a different Chinese restaurant to try as this was definitely not it

Michelle Vasquez

Below the LOWEST PAST -0. Delivery man was late 1st, 2nd Hair inside the plastic spoon wrap, and 3rd One dark item which looks like either a dried blood clot in togo plate or aworm dissatisfied. And he called back and explaing what was wrong with my order .....and he said he was NOT FIXING it. Wow thats how this oriental restraunt runs..????Bad for business