My husband works for Whataburger I always observe every one working hard to accomplish the job and accommodate the customers best they can. I enjoy meals with my husband and appreciate the opportunity to eat at your establishment the food is always delicious 😋

I’ve eaten here over 50 times. Food has its ups and downs. Mostly good. But today They had a young man named Seth working there. He was so polite and seemed to love his job. His customer service was far superior to the usual. He definitely is a cut above the normal service I have received before now. Thanks Seth.

Grilled Chicken Sandwich,Fries Jalapeno Ranch Sauce & A Large Sweet Tea, Awesome /Handsome Voice At Drive-thru,Great Service,Azle,TX

Very clean dining area with friendly service

The kids whom were having to work Thanksgiving evening were all great. They looked like they were having fun and that made the trip there that much better. The food was hot and tasty and was such a nice relaxed place to sit and chill for a while after a long day.

Nothing to complain about. This location is quite busy so long lines and wait times are the usual but otherwise all us good.

Sometimes takes a little bit but worth the wait, because they cook it on the spot,hot and fresh

Your worker named Ian is a real nice guy making sure everyone is staying hydrated who works outside love his attitude

Tasty patty melt. Ian was very polite and made sure I was happy with my meal.

A couple weeks ago our church youth group was doing community service and we ate at the Azle Whataburger every day Monday through Friday. There were 21 of us and the order was as 100% and in a timely manner. The staff there is incredibly helpful and friendly.

Friendly helpful staff, good food, overall great value. Highly Recommended.

We had an issue tonight where our burger was missing the extra patty, avocado and grilled onions and we didn’t notice until we got home. With that being said, when we went back the manager was SUPER helpful and kind! They not only remade that specific burger fresh, they made our entire meal fresh again and let us keep the old ones. Super happy with the service. Not many fast food places will make it right like this so I was very shocked. You don’t find good customer service much any more! 😊

The food was good the service was excellent went inside to eat

Jenna was so sweet! She was super helpful and helped me understand the menu more so I could step out of my comfort zone since I wanted to try something new. Def recommend the #10!

Tons of folks in the drive through, but it was fast and easy...with the app folks on one side and the rest of us in another...Bravo! And of course, the burgers were hot and tasty. The only thing easier for me would be if you made it possible to order ala carte in the app. Burgers, bacon, condiments... let us order them by the piece, people would like to do that. You might make money!

Its Whataburger. Im sure youve heard of it, if you havent, stop what youre doing and grab a bite. You wont be disappointed

Love the burgers. Every time in in Texas, I have to go to Whataburger at least once.

Ok so here's the deal. So the food is awesome when its fresh. So as long as its fresh whataburger is the best fast food burger around.

The service was incredible today. From placing the order in the drive-through, to receiving the food at the window. It was the best service I’ve ever had at Whataburger.

Whataburger always hits the spot. The burgers are big, fresh, and made exactly how you order them, which makes a huge difference compared to most fast food places. The patties are juicy, the toppings are fresh, and everything tastes like it was just made for you. The fries are hot and crispy, and the spicy ketchup takes them to another level. Breakfast is just as solid, especially the taquitos and honey butter chicken biscuit. The staff is usually friendly and keeps the line moving, even when it’s busy. Overall, Whataburger delivers consistent quality, great flavor, and a dependable experience every time.

Jam-packed on Friday the 13th/Valentine's Eve we stopped in after Night to Shine to grab food. Even under all that pressure, this particular Whataburger kept cool and friendly and got all of our order perfectly right! They all deserve raises!!!!

Garrett Dale

I stopped in for lunch and thought the driver thru would be quick - apparently, so did a lot of people! The staff were polite, friendly, and kept touching back, communicating about wait times. Not the longest wait in a Whataburger drive thru, but easily the best handled I've seen. Thank you for making today as painless as you could!

Sonya Brown

Okay so let me start by saying WOW! This place took my breath away today. To the crew that worked the black Friday lunch rush, you guys are impressive. I pulled up about 11:30 am and the parking lot was full, the lines were doubled wrapped around the building. I ordered my food online and went in to get it. It took a little longer for my food (to be expected ofc) Im glad it did because I got to see this amazing crew in action. This tem worked like champs together with smiling faces and skills I've never seen before. They were fast, friendly and no mistakes. This team had it together. People were having to wait longer of bc they're so busy but even the customers had smiles on their faces and were enjoying seeing this team work as a team and not let the work overwhelm them. I've never seen anything like what I saw today. You guys deserve recognition for the outstanding teamwork I witnessed today. Thank you for that experience!

Matthew & Hannah

Asahi, also known locally as Wasabi, provided unexpectedly speedy service. ‘Twas the evening of thanksgiving, and all through the drive through… Asahi provided speedy service, for both me and you. A milk shake, size medium, was all we requested. Never in a millions years, could Asahi be bested. He sprinted promptly towards our car. We could tell he meant business, even from afar. A Gobble Gobble we gave and through to commotion… Whataburger’s next order is to GET THIS MAN A PROMOTION!

Nallery F.

I absolutely loooove this location!!! Not only is their food always freshly delicious and made correctly, but the service is fantastic! The beautiful manager -Kristy- is so kind, polite, welcoming to all who walk in, and is even back there helping her crew with the overwhelming rush they get here! She's so hands on! And omg! The art work inside is awesome! I love this location! It has that amazing Texas feel atmosphere! Definitely my favorite Whataburger location! Hit like if you agree or you found my review helpful.

Jerry Smith

I’m here a couple of times a month and this is one of the most consistent locations.

Michael Quire

I've been coming here for years. Favorite Whataburger in DFW. Very friendly customer service, consistently. Diner's are clean and usually busy. Nice murals on the walls and the food is always fresh. No complaints here.

Joseph Chronowski

The place was packed tonight and I still received my food in a short time. Everyone up front was so helpful! Claire took our order and made sure everything was correct. Food was fresh and fries were salted perfectly. Some of the best whata I’ve ever had! super appreciative of the people working during the business.

Protective Dad Pranks

This is definitely one of the better locations for Whataburger. It’s easy to get in and out of. And the food is always hot. I’m a spicy ketchup fanatic. So if I could tell you to try anything, make sure you try the spicy ketchup. While I have never had it. My son loves the spicy chicken sandwich. So if you’re not into burgers, this would probably be a good option to try.

+1

My favorite burger dive!\nI am here often and the food is delicious!\nI use the app to order and haven't had any issues in a long time. I get the standard fare here- burgers and taquitos. I can vouch…

My favorite burger dive!\nI am here often and the food is delicious!\nI use the app to order and haven't had any issues in a long time. I get the standard fare here- burgers and taquitos. I can…

My favorite burger dive!\nI am here often and the food is delicious!\nI use the app to order and haven't had any issues in a long time. I get the standard fare here- burgers and taquitos. I can v…

We live near Azle and had Door Dash bring us whataburger. We both got the grilled chicken sandwich and they were AMAZING! The sandwiches are very warm and the meat was tender, cooked perfect and ha…

We live near Azle and had Door Dash bring us Whataburger. We both got the grilled chicken sandwich and they were AMAZING! The sandwiches are very warm and the meat was tender, cooked perfect and ha…

We live near Azle and had Door Dash bring us Whataburger. We both got the grilled chicken sandwich and they were AMAZING! The sandwiches are very warm and the meat was tender, cooked perfect an…

Food is usually pretty good, using the app and ordering curbside is the way to go, they are spot on and quick. I go here a lot and the people are nice they always have great service towards me.

What's not to love about a juicy fresh cooked burger with lots of yum! Don't forget the spicy ketchup!

Food is good, but the drive through can take an hour at times.... Definitely Slooooooooow fast food.

Burgers are HUGE, love that! Not sure why they were all smashed looking but the size was perfect and definitely wasn't expecting that! Only bad thing, I ordered a cinnamon roll, i was so excited to try it and they didnt put it in my bag.

Great Texas Whataburger experience. These guys have their own Texas themed murals. Churches have made it an after service hangout, so it's super safe for the kids.

I went with a friend for lunch and I have to say it was pretty good! I got a chicken sandwich (highly recommend!). It wasnt crazy expensive and our order was given to us right away. The dine-in atmosphere was comfortable and the food was good, so I don't have much to complain about, but one of the employees made me and my friend a little uncomfortable (I dont think that the store can really do anything about it though). Overall, I love this place!!

The food is hit and miss. The wait time is kinda long. The staff are not that friendly to the other staff plus customers. They look like they hate being there.

Today is March 9. It is currently 11:50 AM. I have lived in AZLE my entire life and I have frequently eaten at this establishment. The current manager on duty at this particular time was beyond exceptional due to some app malfunctioning this manager on duty handled this situation, very cool, calm and collective very prompt. If I was overhead, I would for sure. Make sure that this woman is taken care of thank you again. I did not get your name, but thank you so much for going the extra mile just to make sure that your customer left satisfied awesome job. Thank you again. P.s The patty melt was much better than the breakfast on a bun ;)

Jason Rabel

Ok i dont give more than 3 stars for fast food unless the location deserves it . The whataburger off hwy199 and 730 counry rd in azle is the Best whataburger in Texas. I drove trucks for 10 years and it gets Jason's stamp now approval . Also the Blackberry Dr pepper MALT MALT NOT SHAKE IS GREAT . THE BLACKBERRY REALLY COMES THEOUGH WITH THE MALT MALT NOT SHAKE . GOD BLESS YOU ALL BE SAFE .

DeAnna Varner

Fries were cold and old. The BURGER WAS SUPERB!! Patty melt is always on point, and the service was beautiful. Always kind and sweet.

Absolutely ridiculous how long we waited in line. And then waited another 12 minutes after paying. My chicken tenders were warm, gray cold, fries soggy. Husbands jalapeño burger, cold. When you go,…

This is kinda sad I had to have my burger remade cuz it what wrong .. ok that happened no big deal but how do you fill the fries like this and say. “Ya that’s ok put it in the bag”

Don't go through the drive thru unless you have time on your hands.

Long wait, as usual. Was bit disappointed that they ran out of large buns. I told them that a smaller one was fine... but considering that I paid full price for my meal, I did not expect to also receive smaller pieces of chicken. Only one of the three chicken strips was the typical size. :-/ The other two were closer to nuggets.

This is the slowest Whataburger I’ve ever been to. Doesn’t matter if it’s delivery, dine in or drive through. Food is always good that’s why it is getting 3 stars but customer service sucks and so does the urgency of getting food out. management is not good. Whoever owns this place should really do some internal modifications because it’s not working.

Burgers and fries are good, although fries tend to be somewhat lacking and not fresh and hot. Breakfast items are great too. Table seating is not as good as the booths were after they went to tables and chairs. Drive thru is efficient.

Helen McCanless

I’m really disappointed with my recent order. I ordered 3 bacon burgers and 1 Jalapeño burger, but the labeling and preparation were completely mixed up. The Jalapeño burger had all the jalapeños piled on one side, and one of the bacon burgers was labeled as the Jalapeño burger. This caused a lot of frustration at home since no one got the meal they expected. Definitely not a great experience today.

Helena Stevens

I can get over time, but my only issue is alot of fast food businesses are cutting to many corners and getting sloppy. My mother got a quick bite for the family to find a piece of a blue latex glove in the salad she ordered. Between bugs and other non edible items getting into food I don't recommend them anymore. It's cheaper to make at home anyways.

Keith Boivin

They just remodeled .... what a HUGE disappointment.....it was eay better before. Very uncomfortable chairs I will say it was so Dirty!! No clean tables, trash on the floor. This was at 1230am and there was nobody here.

Sunday evening was a poor time to go. The order person mumbled and messed up our order. Told us we couldn't order something that we've been ordering for years. When the young man next to him tried to…

My food was hot and tasted good. Well after I once again had to reassemble my sandwich. I just don’t understand why it is so hard for people to make a sandwich or burger as if they were about to eat it themselves! Honestly, how difficult is it to evenly distribute condiments and vegetables on a sandwich? If I wanted to make my own food I wouldn’t have came to a restaurant! And some of the staff can’t be bothered to pull their pants up and not show their butt! Then a manager and employee sit out at a table on the floor complaining about pretty much everything. Disappointed in my hometown Whataburger!

Food is great. Staff is friendly. You'll dine with "friends" if you eat in though. Roaches running around in the booths.

30 min wait, then we get cold burgers.

They were very busy, I placed my order at the drive in, and it took a hour to finally get my food. When I got home, I opened the bag and the burgers were there and the sides, but they didn't take things off that I asked them to, and they added jalapeños to all the burgers. My daughter wasn't able to eat. When I called back up there, the lady told me to just bring the food and receipt back up there and they will fix it. I wasn't about to spend another hour in line. I won't be going back there again.

Food is good, I've never had someone take my payment there that isn't wearing greasy gloves which means they are touching money and then making your food, and on average at 530 in the morning no matter if there is 1 car or 5 in the drive through, you will be lucky to order and get your food within 15 minutes. One of the slowest whataburger drive throughs that I've been to. Azle texas

Unfortunately this Whatabuger location was a bust. Wanted to grab the family a quick bite before a road trip and spent 30 minutes waiting for food. Thankfully the food was good and our order was correct.

Took so incredibly long I don't understand why...I worked fast food for years so I understand the things some people may not when it comes to speed of service but none that I could see should have any one EVER sitting in a driveway for 30 mins

I’m a long time customer of Whataburger in Azle, TX. For the past several times that I have ordered online for pick up, my orders are consistently incorrect, many times they are cold, I ask for extra condiments & told that they will put it in the sack, and I do not get them. I typically love Whataburger, it’s one of my go to’s for lunch. But I’m so tired of everything being wrong when I go. I chalk this up to bad management and training, or they just do not care. I’d like to see it tightened up and have better customer service. We should not be expected to check our bags before we drive away, every time. We should be able to trust that the order will be right. I’ve seen good restaurants close down around Azle, many times because of bad management, One of which was Wendy’s, who I also really liked. Their service was getting the exact same way, orders wrong, & cold, consistently not good service. Then they closed. I do not want to see that for Whataburger.

I went to this place thinking breakfast was a good idea. I ordered three bacon, egg and cheese taquitos. I asked for hot sauce. She said "how many do you want?" Three... \n$12 for three tortillas, ab…

I went to this place thinking breakfast was a good idea. I ordered three bacon, egg and cheese taquitos. I asked for hot sauce. She said "how many do you want?" Three... \n$12 for three torti…

I use their app to call in my order curbside. For just a biscuits and gravy. Waited 22 minutes. Finally had to ask the person delivering where my food was. They have the worst service ever.

I use their app to call in my order curbside. For just a biscuits and gravy. waited 22 minutes. Finally had to ask the person delivering where my food was. They have the worst service ever.

I use their app to call in my order curbside. For just a biscuits and gravy. Waited 22 minutes. Finally had to ask the person delivering where my food was. They have the worst service ever.

I ordered 2 burgers, now 2 hours later I'm still waiting on them. If you want your food quickly your better off ordering from lake worth

I ordered 2 burgers, now 2 hours later I'm still waiting on them. If you want your food quickly your better off ordering from lake worth

I sat in line for 20 minutes because the car before me ordered 25 sausage patties \nInstead of having him pull around front we were stuck in the line and then I had to wait again for some thing the…

Tonight I sat in the drive through for a total of 50 minutes. Finally, I was able to place my order. It was simple, double meat with cheese, large fries and 2 large vanilla malts. Nothing special! …

Tonight I sat in the drive through for a total of 50 minutes. Finally, I was able to place my order. It was simple, double meat with cheese, large fries and 2 large vanilla malts. Nothing special! …

This! This is what I received from this ####### place... Ordered a grilled chicken sandwich with avocado nothing else and received more sauce than I did sandwich. Thanks for ruining my lunch …

I always try to avoid writing a negative review. Once again this location had messed uo my order. Order # 2039602. I ordered a double meat plain with mustard only. My double was a single again (3rd…

Worst service I've ever had. I can't imagine these people are ever going to stay in business they're so bad I will never go back to Whataburger in Azle Texas again.

fries were cold , asked for tea with extra ice got home there was not 1 piece of ice in the cup needless to say it went down the drain! No cheese on the burger it was the sorriest what's burger i h…

Don't waste your time at this Whataburger. You wait in line for about 20+ minutes only to receive food that is cold. \n\nThe Texas toast on my husband's sandwich was almost completely un toasted. C…

I'm giving it a 1 star because of the manager. I cannot stand to watch the employees get screamed at or treated bad. However at 11:25 am 11/08/2020 I sat there and observed the mistreatment of employees by the female manager. If you have kids don't ever let them work here, who wants to come to work to be treated like trash. Someone needs to fix this, no one should be treated bad and very unprofessional to do so in front of customers.

I ordered 2 small chocolate mint shakes, nothing else. After 25 min watched several families who ordered after me get their entire meal orders. AFTER 35 MIN I got 2 shakes however not correct...they offered to remake the wrong one, but I did not have another 30 min to wait. There was NO other compensation or effort to make right their mistakes or my wait time! Was not even given straws.

The women in the drive through I think she may have been manager, she was very rude an snappy for no reason other then she was asked a question. I did not realise a certain item was not available an she snapped as if she was irritated from having to answer it. Then when we get to the window she hands us our bags an slams the window shut while my husband is in mid sentence trying to ask for a pack of sauce. She came back an again snapped an said that we cant ask for anything at the window an need to do it at the speaker next time if we want something....it was 1 pack of sauce...JUST RUDE!

Don't order the Onion Rings. This Whataburger will re-fry and continue to re-fry the same batch of Onion Rings until they sell and by that time they are dark brown, hard, and smell/taste burned. They have done this to me several times at this location, its a 50/50 chance you get fresh onion rings when you order so just don't order them and get fries instead.

Every time i have given this place a chance for the past two years it’s gotten worse and worse, and today was the last straw. Keep in mind i’ve been coming here for 8 years. Anyways, my chicken strips are usually undercooked so i ordered the bites thinking maybe those would cook better. Get my food, chicken is BURNT, half the fries? Burnt. Even had some fries that were fried with no potato inside. Kid you not. Didn’t get my toast. Had to walk back to the front to get my toast they forgot. Place is dirty, even when it’s not busy. This place is 100% not even worth it anymore. Sucks because it used to be the best place in Azle, now pretty much anything fast food here is terrible. Thanks for the waste of 7$ when over half of it was inedible 👌🏻

Once again they served me a leftover burger with cold unmelted cheese. Every table was filthy! Trash on the floor and under many tables. 5 out of the 12 soft drink dispensers had post-it saying OUT. 3 out of 4 tea containers were empty. Girl behind counter never took my order instead was loading the ketchup napkin tray right in front of me until a manager walked up and asked if i have been helped. Please tell all of your restaurants to STOP PRECOOKING FOOD! Should be fresh cooked as the order is placed every single time! This is the easiest job in the world so there's no excuse for this crap!

Order the kids Meal for my daughter and literally had to go back through for the chocolate milk cause they didn’t give it to me and they didn’t give me the fries for it either. How many times do I have to go back before my order gets right?

Well, there's a picture of the chicken strips on their website. The chicken pieces( they were TOO SMALL to be called strips) were cold, hard, and so stale I couldn't eat them no matter how hungry I was. This place is packed all the time. No excuse- we waited a half hour in line for THIS? Maybe the CAT will eat it. I'm so mad....

Food sucks. Every time I get the breakfast burritos, they taste like they were made the day before and I had diarrhea from it twice in a row. The employees are horrible people as well, I had a simple request and the girl screamed and yelled at the top of her lungs “oh my god” at me and walked off, so I pulled out of the drive through line and went inside to talk to the manger and I was polite and told the manger about the girl in the drive through yelling at me and the manger just started at me, with a blank stare on her face, you could tell she didn’t even care, when I said, if y’all are going to have that attitude and scream at me, y'all can just keep the food and she just said “ok goodbye” and walked off. So I haven’t been back since.

Horrible! Placed order in drive thru at 5:41, received 2 combos ordered at 6:01. You would think food would at least be hot right??!! Absolutely not. Fries were super cold like they were sitting the entire time. Traveling through for work, I must say the worst Whataburger experience ever! This place should just be shut down, no urgency whatsoever. Had to go inside and get food. It may have still been sitting somewhere....

I love Whataburger, but I'm going to have to just start avoiding this location. In the last 2 years, I have not had a visit without something being wrong. From missing items, to incorrect orders, to burned food. But this last visit took the cake on messed up orders. I ordered a curbside pickup order and they gave me three empty cups that were supposed to be shakes. And there's no point trying to get your order fixed because most of the time they won't answer the phone or they are too busy to assist anyone. I prefer going extra 15 minutes out of my way to order from the one in Haslet

Whataburger usually takes a while, but this one is one of the worst. Especially if you Uber. I stood here ignored for 10 mins and finally got recognition for standing here waiting, lady went back and looked, then kept on walking around like a lost puppy. No update to tell my customer. If I had a choice Whataburger wouldn't exist via Uber or DD

I don't know what in the hell they're doing in that kitchen or if they just cook one person's meal at a time but it is an unreasonable wait time to get one burger and some fries. I get there at 3:00 and by 3:40 I finally get my meal and all I got was an avocado bacon burger with some fries and a root beer. Forgot to mention there was only two people in front of me when I pulled up to the drive-thru so they are slow regardless of how busy it is it's insane

Somebody send corporate because they can't run this store properly.

They are out of knives and forks so eating a salad or bunless burger is out the question. I ordered a bunless burger that I eat with a knife and fork. No utensils. Got my money back but going hungry tonight. The question is, how long have they been out of utensils? If I was the manager I would have got some at Walmart. Harmon would be ashamed. This is pathetic.

Went to this location last night 7:10 pm got served at 8pm drive thru wasn't that many people for as slow as it was. Burger was not hot onion ring soaked in grease. Was sick after eating them. Whataburger is the best hamburger place around usually not this tome

If I could give it no star I would! Worst Whataburger I’ve been too! I have no idea what needs to change whether it be how management directs crew on how to operate and get orders out efficiently or if they are just short staffed there. I always regret ordering online or at restaurant. Never get in and out experience. Takes forever no matter how many people are there. I’m sorry 30 minutes or longer to get order at a FAST FOOD restaurant is absurd.

This location cannot seem to consistently place all of the items you ordered into the bag with the food. Almost every time we are missing something. Sometimes a whole meal. These guys are terrible.

Orders 2 meals and a sandwich in the drive through 15 after 10pm, was told to wait in the far right lane and did so until 30 minutes went bye. Went inside at 10:46pm to see what was going on. Was told someone was supposed to have come and spoken with us about why fast food apparently is no longer fast. To top it off the food was unsurprisingly not warm and trash. Worst fast food service I’ve ever received. Steer clear, it certainly isn’t worth the time, money and frustration.

I don't know who is in charge of ordering the product but every time I come they are always out of something. It's a waste of my time and money when I order something just for them to tell me they don't have it when I get there.

Yeah went to eat breakfast there a few weeks ago just to have to deal with the woman behind the counter with her attitude. She was rude and I think she took our order but everything was wrong. I think she di d it on purpose and will not come back to this location again. You should really try hiring people with better attitudes and know how to work your equipment. I will be sure to encourage all my friends and family to start going to any location other than this one. Your store and employees are slow and I think get orders wrong for fun. Breakfast is my favorite meal of the day but your store has changed that for me now. Will not come back because of some of your employees and wrong orders. This is not my first time here but the last.

Ordered 2 breakfast sandwiches with fries and when I get home with food there are no fries. Come on people‼️ Disappointed ‼️Note to self. Check your order before you drive off.

They barely put any sauce for the barbecue and buffalo sandwich. The fries have been stale every time I’ve went.

Very simple order, their comps crashed and asked me to drive back up to replace the items they forgot instead cuz I guess they did it off memory idk. Instead of just refunding just kept my money and said the receipt had it and to bring it in again. I don’t want to go again now so there goes that money. Almost the wait is atrocious most nights.

I ordered from Whataburger through the official app on September 23, 2025. The delivery (via GrubHub) was a complete disaster — the driver went to what seemed like a dozen other houses before finally showing up, and by the time the food arrived it was a joke. When I called the restaurant to try to fix it, instead of accountability I got hostility, arrogance, and was hung up on. That’s the level of “customer service” Whataburger thinks is acceptable now. This isn’t the Whataburger people remember. Ever since outside ownership took over, the brand has lost all of its family-owned values, its quality, and its care for customers. Now it’s just another faceless fast-food chain that can’t even deliver its own product reliably. For the record, I did eventually get a refund ($37.87, Case #01580028232) — but that doesn’t undo the experience. If this is the new standard, then I genuinely hope the health department gets very familiar with this location, because customers deserve better than questionable cold food and contempt on the phone.

The worst! Ordered online for pick up.... why do o keep putting myself through this with this location??? 20 minutes in the parking lot. 17 minute wait AFTER the time they said it would be ready. To it off WRONG order.

I ordered the honey bbq chicken sandwich yesterday and a medium fry. I didn’t even finish the sandwich, only thing I ate. Ended up with food poisoning for 12 hours.

Usually I have no issues at this location but today I went through the drive through with 2 cars infront of me I waited almost 15 min after ordering a cinnamon roll and dr pepper after driving to work i found out i was charged for and given a root beer and biscuit and gravy meal went inside found the employees who messed up laughing about it informed manager Kristy who was amazing kind and got the issue fixed for me

Service is ENTIRELY TOO SLOW. They received my order at 12:34 AM on a Tuesday morning. They’re absolute slowest time of the day on a weeknight. The DoorDash driver arrive shortly afterward. My order was not handed to him until 1:07 AM. This was for two taquitos. In that kind of time my order could’ve been prepared and brought to my table at outback steakhouse! Absolutely ridiculous! This place needs a new management at night!

Paul Swindle

Trucks parked in curbside pickup spaces with noone in them, 30 minutes for biscuits and gravy with a raw biscuit and no fork. Damn, must be ex amazon employees

chloe stephens

I placed my order at 5 AM when I got to Whataburger at around 5:10 AM It took about two or three minutes for someone to finally come to the speaker in the drive-through. My food wasn’t even ready so I pull up to the window and I sat there for another 10 minutes. I was the only car in the drive-through there is zero reason why 20 minutes later my food is ready. What is the point of ordering ahead If it’s going to take 20 minutes to get a burger and fries ready

Ashliee Martinez

So issue number one when I went thru the drive-thru at 2:30am on a Sunday night, the guy who was on the speaker literally yelled at me. A second person came on, very sweet girl, took my order, an order that took about 20mins to receive. I ordered the pancake platter, it came with nothing. No plastic ware, no syrup, no ketchup for the hash browns and the soda was flat. Of course once I arrived back to work, I work at Texas Health here in Azle, I tried to call to simply get the meal replaced for another time. No answer. After three attempts, no answer at all at the location. I will be calling again tomorrow morning as now I'll be requesting a full refund. The girl at the drive- thru was nice tho.

Cori Randolph

Just left the whataburger here in Azle. I ordered 2 number 1s with fries and drinks. It took 40 minutes for them to make the 2 meals. The fries are SUPER stale and salty! The burgers were both made incorrectly and with everything we said we DIDN'T want. I am very annoyed and disappointed that this location cant seem to get it together and are constantly messing up and slow.

andon holder

i ordered a hamburger and they didn’t put meat on it🤨 ITS A CALLED A BURGER FOR A REASON

Ryan

DO NOT STOP HERE. This place does not have it together. Literally you get stuck in a two lane hell hole that takes an insane amount of time to deliver the food. We waited 22 minutes tonight at 9:50pm. Management needs to be replaced with people that can build a team and hold people accountable. This would be acceptable for a restaurant not fast food.

Rusty Alexander

This Whataburger location really needs improvement. The staff appears confused and has trouble reading the order screens, which leads to incorrect orders being handed out to the wrong customers. Mistakes happen in fast food, but the level of disorganization here goes beyond what’s reasonable. Some additional training and attention to detail would go a long way toward improving the customer experience.