Arthur Rodriguez

Love Krispy creme. Visiting from Minnesota had to try Was on my wife's bucket list. This place is so clean and sanitary. I walked in and I felt like I was back in Minnesota. Our cashier Ashley is awesome. If you're reading this you are exceptional and we appreciated our conversation with you. Ashley went above and beyond and detailed every donut out of out dozen we bought. Even compared the Reese's Bismark to the candy and noted the differences. I was in awe she was so polite gave us the history of Krispy Kreme and even noted that they use to be in Bakersfield. I knew that because I went to school here. Awesome place to go wished we had one in Minnesota. Oh and they make donuts fresh, they have all the equipment there to do it. Plus they have a drive thru

+6

Char Lorelli

****Amend review: 4 stars (see the end) First of all, to go to this store, it’s a good fifteen to twenty minutes, depending on traffic, it could be more. My husband went to get me the lemon-filled donuts, a (6 pk) because yesterday was my birthday. I opened the box got one and started to eat it. Then, looked at the rest and realized, the others got progressively smaller in size. So, he is now taking the rest of them back. For the price he was charged, it’s a must. Quality control for equal sizing needs to be a factor in this regard, and someone like a manager is not paying attention to it. And that they are allowing the product to go out like this is a shame. We Love the donut. We consider it a treat. We remembered what a big deal they were when they went in down, in Southern California. My mom and dad had us drive them to the newest one in, Yorba Linda, I believe. So, sad this happened so that’s the reason for the neutral three-star. **** My husband went back and the manager apologized for the situation. He said he didn't know who allowed it to go out that way. They didn't have any more lemon so in good faith he gave my hubby three raspberry-filled donuts. They are so busy with the New Year Special that it could have been an honest mistake.

Max Gonzalez

Cashier was very rude. Kept staring at my wife and daughter they felt very discriminated and on top of that he gave the wrong change when brought to his attention he threw the rest of our change on the counter. Krispy kreme in Burbank , Ca has way better customer service.

Bart Miller

First off, I love Krispy Kreme donuts, specifically the original glazed. Unfortunately, I live a very long way from a Krispy Kreme store so I buy them as I travel. So, today I went to the Bakersfield store as I traveled through. Expecting to get a dozen. Yeah, my mouth was already watering. Only to find out there were NONE. I have never had this happen before! In all of my 80 years, why should this experience get me down? Glazed original fans know.

Michelle

Bad service. Waited for 10 minutes, both of them just kept looking at me, some person came in and they took their order right away. The donuts were good since they were the Harry Potter limited edition. The coffee machines were not working during that time, didn't give me my refund on the coffees either.

David Bermudez

I understand with any business and especially a donut shop that the end of day hours the food is not as fresh. These however and from what I've seen from recent reviews from other people it has definitely become a pattern that this location donuts just taste way to old. Cut back your hours do something because man these could not be saved.

Service in store is very lacking and the associate today was very rude, donuts are shrunk down to a noticeable amount and don't taste as well as they used to. Definitely recommend the mom and pop donut shops in the area over this location.

Very rude employee. Definitely needs a crash course in customer service. I guess that Krispy Kreme allows their employees to roll their eyes at the customers. I went in to pick up an order. The rude girl didn't even acknowledge me. She helped 4 cars on the drive thru before coming to see what I needed. My order has already been placed at 620am. I got there at 625am to pick up. It said my order should be ready by 631am. I finally had my order in my hands at 640am, and that is thanks to the lady from the back that came and put my 4 dozen of assorted donuts together. She is the only one that acts that way. The rest of the employees are nice and cordial to the customers.

Luis Ramos

This is a box of disappointment there are no words to explain this and is sad . 1/17/26

Lareyna Martinez

If I could leave no stars I would this guy is a harasser not sure if he’s a manger or what but definitely needs to get demoted ! He’s a real piece of work rude , un professional , he definitely has anger issues for someone who works at Krispy Kreme . Hope he gets fired please review cameras if corporate wants . Unprofessional worker Richard ! Hope you loose your job . I’m calling corporate and your general manager in the morning since you didn’t want disclose the information ! 1/12/26 at 620pm

mayra calderon

Absolutely the worse. They were out of milk for the hot cocoa. They were out of the Peanuts Collection box and they were making glazed doughnuts but they weren't selling them to customers because they were for the Santa Maria location because their machine was out. We drove across town for literally nothing. I guess they don't need Bakersfield's money. Maybe Santa Maria customers can drive to their store buy from them.

Michelle Rincon Magana

They were really bad, it says they close at 10 or 10:30, and the workers would let us in at 9:30. I was so mad, they did not do anything they just wanted to go home already. I also came for the harry potter donuts some time ago and they were rude and were not helping me and let like 2 people ahead of me and gave me the wrong donuts. They need to change.

Daniel Rangel

Customer service was so terrible that it was worthy of a 1-star review. The "manager" was slow and incompetent. Didn't listen to what was being said, didn't provide any Customer service. Drove home with no donuts and a newfound hate for krispy kreme. This location sucks. Real Customer, real review. 👎🏼👎🏼 Reply to Krispy Kreme's generic request for more info and details: I shared my experience and full details with you guys before I even wrote this review, but the fact that you're requesting more information makes it obvious that you guys don't read those things. 2 weeks later, still no refund. I didn't get any product, just charged. Krispy Kreme in Bakersfield sucks!

Darryl Harvey

Was told if we wanted hot doughnuts to order them between 7 and 930 in the morning. Called their corporate was told someone was going to reach out and get a refund. That was 2 weeks ago and I called 3 times. If we wanted cold donuts could have went and got these at Walmart. Live and learn

Jim Essex

7:42 in the morning no damn donuts. employees look like they’re in disarray. Then I left and called them and asked how a donut place doesn’t have donuts at 7:40 in the morning and they hung up on me. These are the type of employees Californians asked for.