Jennifer Martin

Good place for more or a home cooked meal. They are quick and friendly.

Erica Ruiz

food is great but make sure you get what you ordered and dont get ripped off, i ordered 2 chicken avocado burritos , and i got beans and cabbage burrito absolutely no chicken on either, i did go back the next day and got my burritos done correctly. besides that it could be a 5 star place

Karen Lopez

Update: it's as if they don't even try to make the orders right or look good. This is how this place serves their double chicken tostada (see picture). I will go to another pollo loco for comparison soon. Also, make sure you receive everything they charge you for before leaving the window. This place is a hit or miss. I've had equally good experiences and bad ones. This is also the only pollo loco I've personally been to that charges extra for the creamy cilantro dressing.

Heather Alliger

I went to drive through 16-piece family meal mix I subbed wings for legs and that was supposed to get four chicken breasts to my surprise when I got home all I had was dark meat I paid extra for mix how to drive all the way back and when I got there to complain I spoke to the manager and she knew what I was going to complain about and the cook also telling me you were missing for breaths we tried to catch you but you were gone knowing well that that wasn't true since they had given me the 16 piece of chicken they were trying to cheat me out of my four chicken breasts then drove all the way back home and started to serve the chicken was horrible it was dry add burnt by the time everything was said and done the food was cold had to put it in the microwave it was just not a good experience

Daniel

Ordering here was always good with no issues, but recently the last 4 times I go and Place an order, it always comes out wrong, and when I tell them there was a mix-up, I get a "my bad" with an attitude as if its my fault that they didn't get the order right, and its even worse on the drive-thru where I came back after they got my order wrong and they told me "it is what it is, you got something you ordered" and never came back to the window, I find it funny its always the customers fault because they cant get the order right

Mr Perez

Imagine paying a premium over your own team’s customers—that’s what happened here. Every food item at this Pollo Loco came with about a $1.25 upcharge compared to sister locations. That’s not a small bump—that’s a bold cash grab. Why punish folks who already keep the restaurant running? These hardworking, family-minded Americans are the backbone—yet their loyalty funds the inflated prices. If it’s an option, avoid greedy business owners. The little thousands they skim from menu markups? That money would be better off back in the pockets of the frontline workers risking it all to make the place run.

Adrian Ramirez

They put a roach skin in my food because I took Long to order The people Working there are always mad for some reason

Ana Garcia

Went in for a thigh and drumstick. Was charged $8.04. Both pieces were dry and overcooked. Took the thigh apart and got 1/4 cup of meat the rest was bones and skin. I cannot believe that the cook chopped these tiny pieces of meat. All I could see in the kitchen was 4 people chatting and not paying attention to what they were doing. One was preparing a burrito and there was so much liquid in the spoon it looked like she was serving bean soup. Not paying attention and talking the whole it I was there. Outrageous that I paid for microscope dried up chicken. Don't know how this location stays in business. Also when going through the drive thru there is always something missing from the order or something was prepared wrong. Not sure if I will return because I cannot recommend this type of service.

Jolisa Robinson

So... I ordered a classic tostada... I started eating the tostada and pulled this huge piece of paper OUT OF MY MOUTH! I nearly threw up! I went back and got my money back. I asked them where did that paper come from and the woman said its the paper they wrap their avocado in... Here's the kicker. my food didn't have avocado in it. 🤢🤮🤮

I just came from pollo loco and first off the girl taking our order was rude.Like okay you’re miserable at work we’ve all been there but you need to suck it up and have some customer service training or something. I ordered a guacamole chicken burrito. But literally the first five bites were just guacamole cabbage and tortillas. I opened that horribly made burrito literally had maybe 7 tiny pieces of chicken. And I didn’t get a receipt back thinking it was in the bag I didn’t ask. This place sucks.

Juver Ramirez

Usually like this place but today was the worst, not only did they not put avocado in my double chicken AVOCADO Salad I found not 1 but 2 hairs in my food. I excused the first one thinking it was mine but then found this second deep in the food, and definitely not mine. I didn’t even finish my food. Do better come on yall smh

Gabriel Landaverde

I always go to El pollo loco because the food is good however every time I stop to this location I always hear two people talking in the microphone talking te orders. I always get a classic tortilla soup and every other pollo loco they give you extra chip I think is a nice tip this location did not i had to go inside from the drive through and ask . They did not give me the chip and they got defensive . I say I was going to write you guys due to the inconsistent of the service the lady say go right ahead and so other . What a terrible service.i live in the community and it agrivate me that the local people treats you that way. If I were the manager I will have given the chips and informed that they do not give chip with soup. Also they need to be more friendly smile not been too serious like if people owns them. I own my own business and if i train my employees to be top nutch . I motivate them to already smile to client and be positive leave outside problem out the business. Hope this letter find you well. Thank you