Mi hija me sacó una cita. Y fui con todos los requisitos. Pero como me la había sacado ella, no pude hacer la tramitación. Me parece bien el nuevo sistema que han puesto para evitar lo que ellos quieran. Lo que me parece mal no. Lo siguiente.. muy pero muy mal. Es que llevo toda la semana intentando volver a sacar la misma cita, y si entro un minuto antes, aún no la han agendado. Y si entras a las 14:00 horas en punto te dicen que no hay citas. Así como a unos nos fastidian porque no nos pueden sacar la cita otra persona y lo han renovado. Podrían organizar mejor como poner citas en serio y a la hora que dicen. Es una broma lo que nos hacen. Tienen más fotos mías de todas las citas que he pedido. Ponerle seriedad a esto por favor. También trabajamos, y hasta para sacar una cita hay que pedir permiso

Me da tristeza que los colombianos que necesitamos gestionar algún documento en Barcelona tengamos que acudir a esta oficina. Parece que estés mendigando o pidiendo que te regalen las cosas empezando por el seguridad de la puerta que parece que desayune vinagre. El método para agendar la cita es rococó pero luego llegas ahí con tu cita y te esperas una hora de regalo porque su tiempo importa, el tuyo no! Supuestamente abren a las 8:00, mentira! 8:05 estaba bajando el simpático del vigilante, tu tiempo vuelve a importarles un pepino. La gente que va a Colombia dice que los colombianos somos muy amables, los del consulado creo que no son colombianos.

Acudir a este consulado es una experiencia frustrante desde el primer minuto. Pedir información se convierte en una odisea y realizar trámites, en una lotería marcada por colas interminables y una pésima organización. El personal de seguridad, lejos de ayudar, ofrece un servicio mediocre y una actitud completamente desinteresada. Su respuesta habitual —“hágale una foto al papel y búsquese la vida, este no es mi trabajo”— resume perfectamente el nivel de atención recibido. Un reflejo claro de la falta de profesionalismo general. Porque, al final, de donde no hay, no se puede sacar más 🧬.

Pésima atención y mala organización , como es posible que para inscribir la cédula para votaciones , halla tardado 3h en realizar este trámite😡 si bien claro dice que no se necesita cita previa... No entiendo porque no se organizan horarios para esta clase de trámite ya que solo tarda5 min en realizarse... o deberían de tener la opción de hacerlo online.. Fue Muy decepcionante la atención prestada!!

Elizabeth Gómez M.

The service at this consulate is pathetic. I arrived at the door at 1:30 pm to register my ID card to vote, and they denied me entry because at that hour they could only receive documents. It's understandable that the staff finish their shift at 2 pm (they're not going to get paid overtime), but they could at least clearly state the closing time. As if the terrible service weren't enough, getting an appointment to renew a passport is the biggest ordeal for a Colombian in Barcelona. I was without a passport for eight months, and when I finally managed to get an appointment, I suffered the disastrous treatment from the staff. They treat you like they're doing you a favor, not like it's their job. If they're not willing to provide adequate customer service, they shouldn't forget that Barcelona is full of Colombians who could do a messenger job and deserve those positions much more.

by mail

The WORST!! The level of mediocrity at this consulate is unsurpassed! The only way to request an appointment is through a POORLY DESIGNED website. After wasting so much time, you reach a point where it's IMPOSSIBLE to get an appointment! (You have to take a photo, you have to wait for some codes, and then in the end, there are no appointments available) It's a total joke! If they don't know how to design websites, then DON'T LIMIT US to that single option and make things easier, because being in another country isn't easy enough!!!

Luz Marina Figueroa Portilla

I need to know how many days off I need to have to schedule an appointment to renew my passport. I've tried countless times to get an appointment, and it always ends up being impossible. The bureaucracy in this country is inefficient, and the service is unreliable because there's nowhere to turn; they don't give you any answers. The lack of empathy makes us feel let down by the incompetence of these officials who do nothing to help us. I urgently need my passport, and when I write to the Ministry of Foreign Affairs, they don't respond at all.

Johanna Gutiérrez Guerrero

After driving 7 hours to get to Barcelona, ​​taking two days off work, and paying for a hotel and travel expenses to complete a procedure (specifically a residency certificate) for which I consulted the Consulate via email and following the guidelines on their official website, I WAS SENT HOME BECAUSE I DIDN'T HAVE AN APPOINTMENT. No one took responsibility for the erroneous communications sent by the consulate. They wouldn't even let me into their offices. They didn't even offer an alternative after I explained their mistake and all the effort I made to get there. After explaining the urgency of this document in Colombia. It's quite sad. I don't know if this can be reported. I would appreciate any way to file a complaint. I've attached evidence of the incorrect information they provide to citizens and then refuse to take responsibility for. It clearly states in red that an appointment is not required, but the security guard showed me a slip of paper taped to the door that said an appointment was. As if everyone could just walk up to that door to check the requirements.

Juan David Sanchez

I had to go three days in a row to pay for a document that couldn't be paid online; they insisted there was no other way. When I finally proved they were entitled to the payment, the person who helped me threatened me, saying, "It's up to me whether I pay this here or have to go to Colombia, so relax." Terrible service. Three QR codes for the same procedure, three different people to help me, three days for such a simple process! And a mediocre attitude; the only decent person was the security guard at the entrance. A little humility and empathy for the migrant's situation, a little kindness and efficiency would be appreciated.

nataly arroyave

Good afternoon, I am deeply sorry to have to post something like this, but the situation is both intolerable and worrying. I don't know about you as a consulate, but for us as users, the service is quite questionable. I think you've forgotten the reason you exist, which is to provide service and assistance to citizens who are abroad, and you should be acting as a liaison. Having said that, I would like to state the following: 1. It is impossible to change the age of someone over 65 to 70 years old; what are you trying to achieve with this? People of this age—and I'm not saying all of them—lack certain skills, both when it comes to scheduling appointments and using the tools you consider so useful and practical. 2. Do you know (and I'm convinced you do) that there's a mafia behind the appointment bookings? Do you know that there are people selling these appointments, and that people like me, who find this digital age quite difficult, can never get an appointment unless we end up falling into the hands of these unscrupulous people who are trying to profit at the expense of people like me? 3. And last but not least, today, November 12, 2025, from 2:00 PM to 3:10 PM, three of us tried to access one of these appointments, and the page never loaded, making it even harder for us to get an appointment to renew our passports—a service that, by the way, isn't free. Furthermore, how are we supposed to get back this time we've invested, which you clearly don't care about? This is simply a question for you to question such an excellent service to the public. I would appreciate it if you would please take the trouble to provide assistance to everyone, and try to find a solution so that everyone can access your services.

no no

Victims of the armed conflict in Colombia are being revictimized. People travel from distant villages to request a displaced person's certificate, only to be told they must return another day simply because the consulate says they are not open today, without any official announcement regarding which days they will be available. When people request to speak with the consular official, they are denied entry to present their grievances. Where is the management? Where is the governance of the Colombian government that allows these individuals to act with impunity in these consulates?

Nelson Alvarez

Getting an appointment is quite an ordeal. I work very far from Barcelona, ​​about an hour and a half away. I resorted to doing a procedure on a Saturday when the consulate was open. I arrived as early as possible and requested entry for a procedure without an appointment, such as a power of attorney to claim my pension. I waited in line, entered, and then queued on the floor again (no big deal). They asked for my ID and gave me the payment receipt. Due to some issue with the power of attorney, I had to leave the consulate and edit it (in an unexpected place, at the hands of a very nice lady from a stationery store) after so much trouble. I returned to the consulate to finish the procedure, and the receptionist greeted me with a bad-cop look, telling me I didn't have an appointment. "Oh??" after having paid and started the procedure! Well, I had to explain the whole thing to him, and even then he didn't budge. And finally, as if it were a big deal, they gave me a shift 10 spots later, letting 10 people who arrived after me pass! I'll tell you how I felt like I was back home. In all my time in Spain, I've never received such treatment in the offices of this country. It's because of things like this that our country doesn't prosper! And that's why I don't miss it. How sad! There's no empathy or consideration on the part of the officials!

Sara Prada

I've waited in line four times. After waiting for hours, the first time they told me it was after hours (it wasn't 1 p.m.), the second time they told me the official wasn't there. How is this possible? The third time they finally accepted my payment but not my documents, and here I am for a fourth time. The negligence and ineffectiveness of the officials is incredible. Not to mention the location is unsuitable, and lines outside on the street (in sun or rain) can take hours. Hours and payments were lost for procedures that are never processed on time. Someone should do something about this; this is disrespectful in every way possible.

Shahida Tursun

Nonody picks up the phone ever. In the working time

David Jenison

This is quite possibly the worst embassy-consulate in the world for trying to renew a Colombian passport. It's a daily scramble to grab one of the few appointments, and in four months, I've never been fast enough to secure a time slot when they go live at 14:00 (actually, a few minutes after since they're never on time). We've gone to the Consulate twice to ask for help, told it had to be online, but heard a person in line complaining about how they'd been waiting in line ALL DAY long WITH an appointment. It's just burutal.

Emmanuel Cooper

One word “ incompetent”

Steve Brewer

Literally impossible to make an appointment. You have to do it online, but every time you fill out the whole buggy form, surprise! No appointments. You try again, same message. You call them, nobody answers. You go to the consulate itself and you’re told to go home and try again, “it will happen”. Appointments come out every Friday at 5pm she says. 16:59, none. 17:00, none. 17:01, none. We just need a passport.