The Master

This branch mainly seem to be focused on servicing orders for takeaway drivers (Uber etc) rather than customers in the restaurant. If the kiosks downstairs don’t have the cards for “deliver to seat”, just go upstairs and do it there. You’ll want to sit down for the long long wait.. Not hugely clean either, but again this is due to them not being bothered by the restaurant other than takeaway.

Nice restaurant. Staff are a let down. Need to increase the standard. Why is the nice upstairs always closed it’s cold down stairs

Feroz Peeradina

30 minute wait for the food to arrive. Upstairs dining area closed. Bins full. Tables full of leftover trays. Poor service.

To McDonald’s UK Customer Care, I am submitting a formal complaint regarding a highly distressing and unacceptable incident that occurred at McDonald’s Goldington Road, Bedford, involving the on-duty manager Troy (male, wearing glasses). On the date of the incident, I placed a standard order which included a Chicken Big Mac. I was instead served a Beef Big Mac, which I am unable to consume for religious reasons. This represents a serious service failure. I immediately returned the item and politely requested the correct burger. Manager Troy took the burger and instructed staff to prepare a replacement. I then waited in excess of 10 minutes. When the food was returned to me, I was handed a full meal rather than the single replacement burger and was asked whether I wanted drinks. I clearly declined, as I had already received my drinks earlier and had no intention whatsoever of taking any item that I had not paid for. Within moments, Troy approached my table in an aggressive and accusatory manner, falsely accused me and my colleagues of stealing food, and ordered us to leave the premises immediately. I attempted to calmly explain the situation, but he refused to allow me to speak, continued repeating the allegation, and raised his voice. This confrontation took place in full view of other customers, resulting in significant embarrassment, distress, and reputational harm. This accusation was entirely false, reckless, and without evidence. The sequence of events is fully verifiable via CCTV and audio recordings, which will clearly demonstrate that: • I requested only a replacement for an incorrectly served item • I explicitly declined additional drinks • I did not attempt to take any food dishonestly Being publicly accused of theft by a manager, without investigation or justification, constitutes serious misconduct. Furthermore, the initial error involved serving food that violated my religious requirements, and the subsequent treatment demonstrated a complete lack of sensitivity, professionalism, and managerial competence. This incident raises concerns of: • False accusation and defamation • Harassment and intimidation • Public humiliation • Failure to handle a religious dietary requirement appropriately • Gross failure of managerial conduct and training I consider this matter extremely serious and expect it to be treated accordingly. I am requesting: 1. A full internal investigation, including review of CCTV and staff statements 2. A written response addressing the conduct of the manager involved 3. Confirmation of what actions will be taken to prevent similar incidents 4. Appropriate remedial action and compensation for the distress caused I am retaining this correspondence and am prepared to escalate this matter further should it not be handled appropriately. I expect a substantive response.

Kasztelan Ltd

I ordered through the app – of course there’s no way to contact anyone. The food was cold, the socks that were supposed to be included in the set were missing, and I won’t even mention the ketchup and straws.

Bradley Pettit

Absolutely useless staff. Restaurant is always temporarily closed at midnight. Staff don't know their own products and give wrong condiments or none at all. I was asked recently to drive to the next window and wait for my food. I was the only car in the drive through and the order was a 1x 1/4 pounder. The place is just a joke honestly. Ironic given their mascot is a clown. Old Ronald would be turning in his McGrave at the sight of this place

Helen

Ordered through Just eat! Waiting 45mins for delivery when I asked the driver he said he had been waiting there for 20mins. Ordered a 9 nugget medium meal for son, 6 nuggets, no drink and no bbq sauce. Chips cold. Burger cold. Child had been on a school trip so this was an easy and quick fix( thought it would be). Dont know why i order, as always disappointed as is cold or something missing. Have requested refund. Would like a response Elm Parc. Thanks

Liv N

Phone App did not work, which meant the food order went to the drive through collection instead of at the inside counter. Manager informed me I had to go outside, get back in my car and drive around to the drive through to collect?? I Asked if it could just be carried about two meters to the inside counter ( to save all the faffing about) Manager refused and had the worst customer service skills. My Partner was sitting upstairs and spoke to another staff member who then told them and children we couldn’t sit in the upstairs area any more as it was now 8pm. I drove around to the drive through and at the window asked them to place it on the counter, two meters behind them, as I could not put the food order in my car. I drove around, parked up and went to the counter where the manager didn’t acknowledge me and put the order on the counter and walked off. Worst customer service ever. No discretion. No problem solving skills. Ridiculous!

Mali

Slow service, ordered from drive thru and had to wait ages at the bays. When we asked the staff, they didn't know where our order was. Ended up going to a different restaurant instead.

James Overton

Got to drive through 1 sitting there for ages and then somebody else drives through to number 2 where they get served straight away. Rubbish customers service and you need to employ older staff that actually care about customers at the drive through. Ended up driving off no order placed

Dlenn Dano

Today as usual our weekly treat, we ordered worth 30 quid but unfortunately, the burgers were cold and the chips are hard and dry. It’s horrible tastes of foods. It tastes like not a fresh cook meat and chips. Even the hot chocolate just tastes water. We thought we have to speak out coz it always happens every week. It has to stopped! Can the management do something please. If it is not delayed for the foods to be served, there’s always missing on the orders and it is not hot too. The waiting for the foods is far too long, the hot drinks become cold when the foods arrive. Majority of the staffs are not friendly as well. I think they forgot the value of a good costumer service. They lack the passion and care for their job and costumer. What’s going on McDonald’s.??Please please do something… thank you

Morgan Musselle

Bacon was inedible with hard rubberised edges I could not bite through - which has left a strong lasting impression. How it is even possible to turn bacon into hard plastic. Black coffee is like dish water and white coffee even worse. Often you have to wait in a bay for food even when it is not busy. Worst McDonalds I've ever been to and that's a shame because it's in a very convenient location.

M (Mickey Dubplate)

Slow slow service over 20 minute wait early in morning at 6am staff chatting like they have all the time in the world only 2 orders on screen and one was just coffee. Third time they have been slow in morning. Will not be returning. Can't wait that long when you have a busy day ahead.

Pawel Matusz

I rarely write negative reviews but this place just deserves one. 3 out of 4 ordering touch screens out of order. Table service not possible - no number tags. You have to therefore wait in a crowd of delivery guys swarming the place half of which ignore the indoor mask mandate. Dodgy individuals hanging outside. I did not get a tray despite selecting the eat in option. All in all not a pleasant experience, fast in fast out, will not return. To be fair the place is clean and staff nice, but the other issues ruin it.