Dairy Queen Grill & Chill
Fast food · Birmingham
Indulge in burgers & fries, chilled to perfection
Über Dairy Queen Grill & Chill
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
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Bewertungen von Dairy Queen Grill & Chill Birmingham
Great customer service by the young man working when we came. The young man took our order asked if we wanted dessert after we finished our meal we said yes. We were handed our cups for drink sat down and was brought our order to table fast. Young man came and asked if we were ready for our dessert and brought it to us. All while the young man was actually waiting for his break but waited til we were taken care of first.
We drive from across town past 2 other DQs to visit the Homewood location. Shaniqua is very friendly with a bubbly personality and you could tell she enjoyed interacting with customers.
Had a delightful experience with some very nice customer service which this day and time seems to be rare. Parking is a little bit difficult but is ample, location is very clean both inside and out, restrooms are also very clean. Very fast service going inside to order food was fresh and prepared correctly. Prices were pretty much in line with today's fast food industry.
The customer service here was impressive. The cashier greeted us with a smile, and she was patient with us, despite the kids being a bit indecisive with their order. I will definitely be back. When you feel welcome at an establishment, and that your business is appreciated, it makes all the difference in the world! Or order was prepared quickly, and the restaurant was clean very clean. The entire night crew was doing a great job.
This is a good location. The employees were friendly and attentive. They were also happy and having a good time, which always improves any atmosphere. The hamburger my daughter was craving was delicious, the fries were on point and the caramel sundae was extra yummy and real caramel. We'll be going again and again!
A awesome experience...Definitely will be back
Service and food was good. Jakiya did a good job.
Very clean and fast. Food was made fresh but the burger could have used some seasoning. The cashier was very friendly and helpful and that alone would make me try them again.
Great for a fast food restaurant. I liked it better than the usual food around. It reminded me of my youth.
Dairy Queen has only disappointed me once. That was when the Blitzburger vanished. Miss that burger. Anyway. Good place to eat
Just ordered a blizzard and slushes. Tried to go through drive thru, sat for two minutes with no acknowledgement. Drove to window actively ignored for two minutes. Went inside and waited at register. Two minutes till someone asked us what we wanted. Did not have any slushees. Save yourself sometime and go to McDonald's for some soft serve
If this business doesn’t get it together fast the will CLOSE very soon , pulled up here NOBODY was prepared to work took 20 mins for two drinks manager didn’t answer her headset and other worker told me to just cancel the order . I feel so bad for the owners .
The overgrown little girl working the window yesterday, July 5, 2024 at around 2:00 PM central time was incredibly rude and argumentative. She messed up my husband’s order. When he said it was wrong, she argued with him in the window. That alone is a customer service no-no. They were supposed to remake it because he didn’t want chocolate and chocolate was deeply mixed in. They essentially scraped off the top and handed it back thinking we wouldn’t notice. So when we went back, and this time to go inside, she got into her feelings about it and was even MORE rude. My husband just wanted to make sure that they did it right because clearly you need to stand over these people’s shoulder if you want your correct order. This is very important because if he were say allergic to chocolate, things would have been much worse. Skip this establishment and go somewhere else where the employees are at least baseline professional and competent.
Ordered the same exact thing on may 19th and may 20th, a large peanut butter shake. The price after tax is supposed to be 5.49. But when I ordered one on the 20th they rang it up in a weird way that charged me more money. I've attached pics to show what I mean. Both times I said "Large Peanut butter shake". Be careful, some of these fast food workers will try to screw you over, either purposely or due to incompetence.
If I could give no stars I would. Incredibly slow service and rude staff bickering among themselves.
I was trying to order a turtle pecan cluster and find least in expensive burger on the menu I originally asked about a Backyard triple burger by itself she said it was 7 something then the person with me wanted to order something so she said didnt hear what I ordered first which I dont know how cause I said it loud she answered with a attitude being all smart so I repeated everything then I just left off getting a burger since the person in the car wanna rush me and she wanted to rush me as well she all like is that it all smart mouth then I got to the window she still being rude at the window Ill just be going to another location cause the whole exchange made me upset I gotta be rushed then u saying u cant hear me I gotta constantly repeat and I know I said it loud ....
Ordered a mobile order, dilly bar was smashed and melted when handed to me to the point the cashier even made a comment. Cookie dough blizzard had 1 piece of cookie dough in it. Worthless excuse for a Dairy Queen.
Come 4 times in the last 6 months, and every time the service is horrible, the staff is short with me, I end up waiting a very long time and the order is wrong
Drive through took 35 mins to get 4 cars through. For ice cream. Last time took 23 mins with 3 cars. This place used to be pretty solid but don’t waste your time anymore. Also you can’t get out of the drive thru once you get in so def go to sonic or somewhere else.
Clearly the people working there can't read the completely gave me the wrong order maybe they need to stick to sweeping floors or something not making blizzards cause they are not smart enough for that
OMG..... I CAN'T BELIEVE WHAT THIS SANDWICH LOOKS LIKE AND IT'S DRY WITH NOTHING ON IT WHERE IS THE LETTUCE,MAYO, KETCHUP, MUSTARD I MEAN REALLY..... AND I TOLD THE YOUNG LADY IN THE RED SHIRT IT'S BEEN A WHILE SINCE I'VE EATEN DAIRY QUEEN, SO I HOPE IT'S GOOD AND SHE SMILED AND WAS SO NICE AND PLEASANT, BUT OHHHH NO I'M SO UPSET BECAUSE IT'S MY DINNER FOR THE NIGHT, I WORK 12HRS TODAY SO I DIDN'T FEEL LIKE COOKING,,,,, I'M SO UNHAPPY.... GUESSING I REMEMBER WHY IT'S BEEN A WHILE SINCE I'VE I EATEN DAIRY QUEEN.... THUMBS 👎🏾👎🏾 I'M SO MAD!!! PICTURES ⬇️⬇️⬇️⬇️⬇️
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Anfahrt
384 Palisades Blvd
Birmingham, AL 35209
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