Melissa

Review edit: I'm lowering my rating to 1/5 stars because they've gotten my order wrong too many times. I cannot have cheese and it usually ends up in the food. I order from the drive-thru and the receipt usually says the right thing, so whoever is making the food really needs to pay more attention. I only go here when I'm on my way to work and don't notice the issue until I'm at work and cannot go back for the correct food. I tried calling today because it has happened too many times at this point. There was no answer and no way to leave a message. Now I have food I paid for but can't eat. I'm not going to bother going back at this point. I've learned my lesson. Old review: The food is usually pretty good but they can't get the order right half the time. I'm lactose intolerant and just ordered a breakfast burrito with no cheese... now I have a burrito I can't eat. The hash browns were also cold and greasy. Ugh, sucks to pay money for something you can't eat.

Lys

not even one star because of this experience, was going here late night tonight around 4am and chose this over carl’s jr due to this location usually being reliable and not letting me down…. i saw two cars in the drive thru both get food when i was at the light, it being 24 hours you’d expect some response even if it takes a sec however when i pull up to the menu & mic i get no greeting so i wait a minute or two and still nothing so i say hello. nothing for a few more minutes, again i say hello. nothing, i pull to the window and no one is there. giving grace thinking maybe they went to bathroom, then i saw a guy in there. tried again, no response. i decided to order from dennys instead and as i place my order i see another car pull up… i went thru AGAIN. and still nothing , i backed out of the drive thru. this other guy got his order though. another car was behind this car and she got ignored as well and drove off. this is ridiculous, worse experience i’ve ever had. i waited for my food for dennys and i see him walking around i move my car near the restaurant and he disappeared again. i couldn’t even snap a picture, had to wait 20 mins for my food at dennys and all i wanted was a few snack quesadillas after a long shift. ridiculous. i even tried calling, ignored too. what’s crazier is i told myself to go here because it’s reliable ! nope , seems like this guy was playing games with guests. i dont EVER leave reviews, this was the most annoying experience ive dealt with lately coming out of a graveyard shift.

Stephanie In the wild

Day in drive through so long I just lost my appetite. By the time I got to the window I was ignored and it still was taking so long. I looked in and it could be because they were short staffed. I didn't want bad food so I drive out without my order because of bad experiences in the past. There was another time it smelled like porta potties. Another time I got sick from eating there. Won't be going back.

Side 2 Side (Tambourine Healer)

UPDATE: The district manager called me, 3 weeks later and said he was there at the restaurant and that there was no foul smell, and that someone called the health department, and that they were looking for a new location. I wish that someone were me, had it crossed my mind I would have called in a heartbeat. He also asked me to return to see the manager to receive my money back. I did return and the place did appear to smell a lot better, but it still has a faint smell of sewer. They did seek to improve it. I wish you well on the journey of finding a new location and for the sake of your employees who've had to smell this soulless for months, every single day. I visited yesterday for the 2nd time. The restaurant's sewer system is disgusting, and the place smells HORRIBLE. I had to breathe through my mouth just to be able to be in there long enough to place and get my order. The owner needs to CLOSE DOWN UNTIL THEY FIX THE SEWER PROBLEM. It makes no sense at all. The chicken tastes the way that the place smells and the nachos were SOGGY!!! How in the world do you serve soggy chips? They were limp. It was a COLLOSAL WASTE OF MY TIME, MONEY, AND MY HEALTH. I NEEDED to get something else to eat, and I SHOULD'VE TAKEN THAT CRAP BACK AND REQUESTED MY $7.73 BACK. It was a WASTE of my hard-earned money. I will never go back there again. I feel bad for the employees' health having to breathe that TOXIC air for months. The owner should be ASHAMED for being so GREEDY and taking advantage of us. --STAY FAR AWAY FROM THIS PLACE. THEY NEED TO CHANGE THE NAME FROM DELL TACO TO SEWER HELL TACO AND SOGGY NACHO CHIPS.--

Gerardo Perez

I’m traveling out of state with my girlfriend, first time coming to Los Angeles on our own. Since we are vacationing, we decided to commute via metro and simple walking. After a long day of exploring a new state sometimes you get hungry and you just want a fast good meal, so I ordered from this location off of Uber eats. The metro did have some delays so we could only manage to come late at night to pick our food up… that was until we ran into the two most rude, misunderstanding, uncooperative staff members I have ever met. I understood that the dining area was closed because it was very late, but as I did not have a vehicle the only logical way to retrieve my order was through at least having one of the staff hand it to me from the dining area door. The main individual I interacted with proceeded to ignore me, yell at me that I needed to go through the drive through line to get my order. And that’s exactly what I did…I went through the line without a car. Customers being subject to unsafe measures to be able to even attempt to retrieve their order is now part of their training it seems. The staff member proceeded to retain my food until he threatened me with police for wanting my order? Not to mention their phone number is disconnected so there was absolutely no way to get in contact with them. In conclusion, we will NEVER come back here again. Thank you Del Taco Burbank for an unforgettable experience!!!

Juan Frausto

I come here since it's the closest del taco and no matter how clear I talk or whatever. THEY NEVER GET MY ORDER CORRECTLY! I order food sometimes without meat because my partner is vegetarian and they sometimes give me meat. I order Carne asada fries and sometimes they give me the wrong fries or just normal fries. I order chicken soft tacos and the give me the wrong meat. I don't know why I keep coming back since they never get my food correctly. Don't waste your time.

Edwin Serrano

I’m really upset with the service. The guy that helped us was stoned out of his mind. He then forgot our LARGE fries and when I told him he forgot our LARGE fries, he gave us attitude. Then he gave us our large fries and He barely filled it up. What the hell? Do better deal taco.

Daniel Alvarez

THE DIRTIEST DEL TACO I've been to & the staff here don't take pride in their work. I WOULD DEFINITELY NOT recommend this location even if you're drunk or just got out of work. They skimped on the meat on a burrito that my son's mom had ordered. I did the survey on from my receipt & hope Del Taco can whip this location into shape, considering I'm a Chef in the culinary field.

+1

Mike Bowen

At 6am today 6/1/2021 I was look for a place to eat and saw that this Del Taco drive through was 24 hours, so I drove 5 miles over over there to find it was closed with some of those yellow wet floor signs. Looked at hour on window and say a business hours sign that showed 24 hours drive through. So I called the number and no answer, waited for a bit about 15-20 mins to see if it was going to open and then gave up. So you might want to call before going.

Joshua Y

obviously not actually open 24 hours despite what the sign says. came here at 1 am and drive through was closed. past reviewers have noted the same. if you're trying get some food late, you can't count on this place. 😔