Chipotle

Service is typically good. Restaurant is a bit dirty. My main complaint, though, is the last few times I've gone the food has been served to me cold.

Longtime Chipotle eater here. This location is usually better than the Santa Cruz one, so I've been trying it more often recently. One thing I've noticed is that portions are wildly inconsistent- especially for meat. One day it's normal for what Chipotle has done for nearly 20 years, and another day I get a half scoop of chicken and they won't budge when I ask for the normal portion. I'm so tired of having to ask them to adjust and getting attitude in response. Prices are up, portions on proteins are down. So I eat Chipotle only occasionally now. And jeez- clean this place once in a while! The dining area is a disaster every time, just like most of these reviews say... Updating this review to reflect how this location has gotten worse, especially with employee attitudes.

Burrito maker had cell phone ON food station. Steak, nearly every bite had gristle. Chips were stale. I walked in on a VERY IMPORTANT conversation as I stood waiting to be acknowledged. I didn't feel like having a frustrating one sided conversation with an 18 year old manager. Total waste of money as half of the meat I needed for iron was lost due to an unnatural amount of gristle. This happened around 7:15PM October 28, 2024. And this marks the last day I step inside Capitola Chipotle.

I had a long wait for just one family. The guy in front was quick to order but asked for THREE scoops of the diminishing guacamole and only paid $12 (half chicken and half steak bowl). I ordered steak to keep it simple but by the time they got to me they were out of cheese so I asked for one more scoop of guacamole so the steak and rice would not be dry as I just had a procedure on my throat and needed it. (only said that when first refused.) In the end I had to pay an extra $6 for the same amount of guacamole to make my rice and steak palatable. I went there for a quick bite and in the time spent could have sat down at a restaurant nearby and relaxed w/o all the stress. Just left feeling sad and managed to get the lunch down however unpleasant while I looked at the glass doors completely covered with hand prints wondering why I even tried this. Just sad about it on an otherwise beautiful day. I felt the clerks could care less. In the end I paid $9 MORE for an inferior bowl to the one ahead of me.

Update 1 year later: portions are TINY. especially of the meat. Its often dirty inside. I truly believe this company gives incentives for employees to give out smallest portions possible. You have to pay extra for "double meat" in order to get a normal 1/4c portion of meat. I was the 3rd person in line today that had to ask for double meat bevause of this tiny portion issue. Their prices are ALREADY HIGH. Its such a ripoff to come to Chipotle. They've seen thw last of my money. Local hard working restaurants will get my money when im wanting to eat out of the house. Previous 3 star review: Their prices are the same or more but the portions are smaller lately. This is new. They have been giving half scoops or 1-2 tbsp equivalents of all items. Like if I got everything there would still be room left in the bowl. If I'm going to be giving half portions especially on meat, I want half prices then too.

Stingy portion sizes. They shake the spoon to get as much product off the spoon as possible before serving it onto your bowl. $43.16 for two bowls, no drinks

Door dashed a bowl and got significantly less than what i have before. Slightly cold i am only 5 mins away from Chipotle so ot shouldnt have been cold. Kicker is i used to ork at this location. And no fork or spoon re

The employee who greeted me at the beginning of the burrito line literally had snot hanging off of his nose. Two stars because another employee (not the manager), quickly noticed the situation and took over. Also, it’s 9pm, the store is fully staffed and virtually empty, yet it’s still the most disgusting chipotle I’ve been to. If it wasn’t the only place open past 8, I would never eat here.

I ordered a chicken burrito bowl and was just delivered rice beans and guacamole-no chicken And you can’t call in!

brett rogers

Door dashed a bowl and got significantly less than what i have before. Slightly cold i am only 5 mins away from Chipotle so ot shouldnt have been cold. Kicker is i used to ork at this location. And no fork or spoon re

Andrew de la Roziere

The employee who greeted me at the beginning of the burrito line literally had snot hanging off of his nose. Two stars because another employee (not the manager), quickly noticed the situation and took over. Also, it’s 9pm, the store is fully staffed and virtually empty, yet it’s still the most disgusting chipotle I’ve been to. If it wasn’t the only place open past 8, I would never eat here.

Loraine Oliver

I ordered a chicken burrito bowl and was just delivered rice beans and guacamole-no chicken And you can’t call in!

went to Chipotle here. Everything has gone downhill over the last couple of years. food tasted ok, but portion was small for my bowl. I made an online order and the order was missing ingredients. not sure if they were just out or had missed it. When we went inside, they'd already locked one door and started putting chairs up and they were still open for more than an hour. I also had to wait an extra 10min because the order wasn't ready yet, probably because they were busy closing early instead of serving customers.

Don’t order on any of the apps including the Chipotle app. The serving size is honestly terrible. Either go in and get your moneys worth or take your money elsewhere

the chicken is not well cooked and the chips are always stale, been here a lot not just once’s. and i got over charged today i don’t remember it being that expensive $40 bucks for two bowls?!?!?? (maybe the girl at the register didn’t know what she was doing) last time i only remember paying 29, the price for these bowls are outrageous for the amount of portions you’re getting.

This used to be a great restaurant and we came here often. But starting a few years ago it began to go downhill and has simply continued to do so. To start, the food is very inconsistent… some days it tastes like there is no salt, other days it’s overly spicy, and sometimes they are out of the most basic ingredients. It’s like whoever is cooking and buying the ingredients has no idea what they are doing. If I order a vegetarian bowl online but they are out of fajita vaggies (a common occurrence) they will not give you extra or something else or deduct a dollar off your order. You just find out when you’re home they either got it wrong or ran out. Happens at least 75% of the time. Then there’s the portions. This depends entirely on who is serving the food that day… some are generous and others are super cheap. I cook a lot and know the price of quality food…. Conventional beans and rice are not expensive. Yet the serving they give you is typically very small to where you have to ask for extra/ a normal amount. I don’t understand this. Why the cheapness? The size of the salads, burritos, and bowls has gotten smaller over the years and the price has gone up. The hard shell tacos is still a decent value… for now. Overall I really don’t enjoy eating at Chipotle anymore and find I simply do out of familiarity or convenience when in a pinch. But it’s not a particularly enjoyable experience.

A McEnroe

This used to be a great restaurant and we came here often. But starting a few years ago it began to go downhill and has simply continued to do so. To start, the food is very inconsistent… some days it tastes like there is no salt, other days it’s overly spicy, and sometimes they are out of the most basic ingredients. It’s like whoever is cooking and buying the ingredients has no idea what they are doing. If I order a vegetarian bowl online but they are out of fajita vaggies (a common occurrence) they will not give you extra or something else or deduct a dollar off your order. You just find out when you’re home they either got it wrong or ran out. Happens at least 75% of the time. Then there’s the portions. This depends entirely on who is serving the food that day… some are generous and others are super cheap. I cook a lot and know the price of quality food…. Conventional beans and rice are not expensive. Yet the serving they give you is typically very small to where you have to ask for extra/ a normal amount. I don’t understand this. Why the cheapness? The size of the salads, burritos, and bowls has gotten smaller over the years and the price has gone up. The hard shell tacos is still a decent value… for now. Overall I really don’t enjoy eating at Chipotle anymore and find I simply do out of familiarity or convenience when in a pinch. But it’s not a particularly enjoyable experience.

Brian Wiebe

went to Chipotle here. Everything has gone downhill over the last couple of years. food tasted ok, but portion was small for my bowl. I made an online order and the order was missing ingredients. not sure if they were just out or had missed it. When we went inside, they'd already locked one door and started putting chairs up and they were still open for more than an hour. I also had to wait an extra 10min because the order wasn't ready yet, probably because they were busy closing early instead of serving customers.

nayelly

the chicken is not well cooked and the chips are always stale, been here a lot not just once’s. and i got over charged today i don’t remember it being that expensive $40 bucks for two bowls?!?!?? (maybe the girl at the register didn’t know what she was doing) last time i only remember paying 29, the price for these bowls are outrageous for the amount of portions you’re getting.

They literally suck. They don't want to help their customers. Their service sucks.

As other reviewers have said, this is the FILTHIEST chipotle I've been to. Trash cans overflowing, food line dirty, bathroom dirty, every table dirty. I witnessed a chipotle employee eat their meal at an absolutely disgustingly dirty table. They walked away and started their shift, never returning to clean the table. The employees seemed high and moved slowly. Because they were high they did seem friendly. Friendly, yet okay with living in filth apparently. The line was slow. I will never return.

Totally gross. I ordered pickup, but ended up throwing it out. So nasty. All the trash cans were overflowing as well.

Most disgusting chipotle I’ve ever been in. I don’t even want know what kind of corners they’re cutting outside of the view of customers.

This location has been sending literal square burritos for months if you order by Door Dash. The portions are so downsized it's maybe 1/3 the size

This is the worst Chipotle I've ever been to restaurant was dirty only 2 employees and one manager working they were all very inexperienced running around trying to figure out what to do and it didn't make a difference nothing was done correctly or in a timely manner they looked completely lost as if they were never trained. We ordered online ahead and order wasn't ready as promised nothing on the make line was filled, no meats were cooked management needs to be fired and a fresh new team needs to be trained thoroughly to come in and take over. I am not surprised by the long list of negative Google reviews they are all accurate.

I should have read the reviews before I went! Big mistake…. There were only two people eating in the restaurant and two people in line before me. It was prime dinner time; 6:20pm. The restaurant was filthy. It looked like it hadn’t been cleaned since opening. Closing time is posted at 10pm but they were out of many items; fajita’s, chicken, steak! The grill looked shut down. Know one was grilling anything. The counters around the food trays were filthy. I have patronized Chipotle for many years but it is really sad that the store closest to where I live is the worst Chipotle I have ever seen! Management needs to do better!

The restaurant is filthy. How does it not get shut down? The staff consistently allow trash on the floors throughout the dining room and underfoot in line up to the cashiers. This location is frequently out of many items at once (i.e. fajita vegetables, black beans, queso cheese). The employees blast personal rap music with swearing and x-rated lyrics. We walked out. It was too gross to imagine getting food.

Crappedy pants like 45min later at first tons of pain then i was worried the lava would not stop. Not that I can't say It didn't feel amazing, but I could have lived without it!

Always filthy and the employees look miserable. A few of the female employees are very kind so I’m not referring to them. I came in today and the elderly man served me. Every time he serves me he is straight up rude. I used to work at chipotle so I know what portions are supposed to be. He gave me not even a half scoop of chicken, then tried to charge my wife extra for cheese. (Cheese, not queso!) He then proceeded to tell my wife that she didn’t “need” anymore cheese. What is that supposed to mean?!! Management here is also awful and doesn’t care when you’re treated badly. Chips were stale to top it all off. For the amazing female employees that work here- you all deserve to work somewhere better.

Extremely disappointed in this restaurant and will not be going back. Today was the 5th time in a row that there has been major issues. Today the order was submitted online with a pickup time of noon, which was the time the restaurant suggested. Arrived at noon, nothing is ready. 30 MINUTES LATER the order was finally ready. Luckily we checked the bag because there was no salad dressing and no chips. When asked they said they didn't have any. We had to REQUEST a refund. Once we got back to the office to eat, the burrito bowl was made wrong, the rice has WAY too much cilantro (more than their normal amount). This all follows previous problems such as food not being ready, a significant amount of items not available, rude staff, quality issues, and meals that are half the sizes of other meals in the same order.

The sign on the door says open at 10:00 However, I was told when I walked in they don’t open until 10:45. Doors open, multiple workers but not open. Weird!

This is the most disgusting location that I have ever walked into. I could tell just that by the outer appearance, it was not going to be good. But against my better judgement I walked inside anyway and I was not surprised that I was right. There was food and trash all over the empty tables and floors. I proceed to the line and stood behind a waiting patron, and the more I see, the more I confirm I do not want to wait or place an order here. I didn't hesitate. I nearly ran out the door. To whomever that will read this, please do yourself a favor, DO NOT waste your gas, time, energy, money and possibly your taste buds.

This place isn't what it use to be. The moment you walk in it's a mess. Garbage is over spilling, tables and floors are sticky with food everywhere, it's disgusting. It's almost certain you won't find a clean table. Always long lines.The food area is disgusting and not appetizing. We loved going here as a family, we definitely miss it.

Restaurant was locked when I arrived long before closing. I called in my order. When I arrived 30 minutes later they hadn't started making it yet. Only one person working the entire restaurant handling in person and online orders and preparing ingredients. He was doing a good job but there's only so much one person can do. They were out of white rice and chips. This is a bad Chipotle.

This is what you get if you order delivery from this chipotle. $13 for this tiny burrito. Beyond livid right now.

Portions are extremely small than the photos they present. The new cauliflower is $2 extra than everything else yet I got just 2tbl spoons. Hardly nothing. Unbelievable how inconsistent their portions are and how expensive it is. Every time I go to chipotle I’m left feeling annoyed, frustrated and unsatisfied. Customer service is sadly not good either. Just all around a terrible location and Chipotle in general as a company is extremely stingy with their portions - unbelievable. Waste of money. Just horrible.

Tried to charge me for the lettuce they would’ve put in the burrito anyway? Insisted on putting it in a container with a plastic lid rather than just some wrapping it in some foil? WHY? I requested it in foil. I’ve been ordering the same thing at 50 different chipotle restaurants for over a decade. Guess I met the “high sheriff” of takeout today. Done with this place. Literally never again. Done.

Poor quantity of food for the price you pay. When I brought it up with the employees they said “it is what it is.”

The portions are not small but XS I would not recommend this place

Update.... #1 ( see they responded? But there link is no good ? ) #2 ( I did report this to the website! ) #3( why I wrote here in first place there AI style response to my email & issues 😭🤣.. definitely made me feel like they could careless about it) #4( if you treat costumer this way & really don't respect or respond to there complaints & issues.. to help you fix things at you stores ) Is proff we're just a # & $ to your business..! Normal I would not go this far in a complaint but since responds from your company is as follows. #1 store did not care about it 😞 #2 website you get AI that doesn't seem to care 😔 #3 your response as well revert back to Ai that doesn't you care 😭. So from my point of view your company doesn't really care 😔..! As much as I always like Chipotle in the past I will no longer eat at one as i feel your only concern is getting my $ .. Sad to see this ..! Reduced my stars to reflect what I have gotten back in email & response here 😭.. Will by looks of other photos, cleaning of store not an 😂😂..! As well from photos here being out of choices etc 😂😆..! Staff looks like they try, but sorry to say what one pays etc to be out of stuff as well not get everything you ask for on your meals. A dining room dirty that you don't want to eat there. You tell this to there corporate they answer like they really don't care of you as a customer matter.. don't think I go back ever again was one of my before go to places .. 😭😭 sad

This Is what I ordered on Uber eats :( This is how my bowl was made. Not even filled & still charged full price? Uber driver was great. Food service could’ve been so much better. Uber eats was unable to make and adjustment or reimburse the money :( I will contact my credit card company to open a Dispute for the full amount. Simple it is unacceptable.

Uzair Khan Ahmadi

The portions are not small but XS I would not recommend this place

Eternal Cyclist Life on a Bike

Update.... #1 ( see they responded? But there link is no good ? ) #2 ( I did report this to the website! ) #3( why I wrote here in first place there AI style response to my email & issues 😭🤣.. definitely made me feel like they could careless about it) #4( if you treat costumer this way & really don't respect or respond to there complaints & issues.. to help you fix things at you stores ) Is proff we're just a # & $ to your business..! Normal I would not go this far in a complaint but since responds from your company is as follows. #1 store did not care about it 😞 #2 website you get AI that doesn't seem to care 😔 #3 your response as well revert back to Ai that doesn't you care 😭. So from my point of view your company doesn't really care 😔..! As much as I always like Chipotle in the past I will no longer eat at one as i feel your only concern is getting my $ .. Sad to see this ..! Reduced my stars to reflect what I have gotten back in email & response here 😭.. Will by looks of other photos, cleaning of store not an 😂😂..! As well from photos here being out of choices etc 😂😆..! Staff looks like they try, but sorry to say what one pays etc to be out of stuff as well not get everything you ask for on your meals. A dining room dirty that you don't want to eat there. You tell this to there corporate they answer like they really don't care of you as a customer matter.. don't think I go back ever again was one of my before go to places .. 😭😭 sad

Ana Maria Lopez

This Is what I ordered on Uber eats :( This is how my bowl was made. Not even filled & still charged full price? Uber driver was great. Food service could’ve been so much better. Uber eats was unable to make and adjustment or reimburse the money :( I will contact my credit card company to open a Dispute for the full amount. Simple it is unacceptable.

Server stared at my 15 yr old while he asked politely for each item for his burrito, never said a word in response . It looked pretty passive-aggressive to me, he had a bad attitude to a kid half his age. Then I asked for a bowl, got half the amount of meat you would expect because they were low on almost everything , they didn’t have beans , they didn’t have veggies, can’t give me more meat, I asked why they gave me attitude like they wanted to fight me. Really not enticing me to return. In the old days they would ask you to wait since they’re making more. This time felt like ‘just get out of here’, we are busy. It was 6-something PM . C’mon Seems everyone that posts a complaint gets circled back to write a comment again rather than addressing their customer service issues. Poorly handled, Chipotle. I saw the same comment to other recent reviews, basically a cop-out imo. Don’t just tell me to submit a new comment each time as your “solution” to a problem. That is insulting

Placed order pickup, arrived 3min after it was supposed to be ready. The lobby was empty and an absolute mess. Order was not ready and they began making it after I asked. Order was simple and still made 2 out of 3 items incorrectly.

Employee neglected to tell me that the entire store was “out” of sour cream until I had almost completed my entire order. If I wasn’t meeting someone here, I would have just walked out.

So i walked in at 1045 doors were opened and was told to wait 5 min nobody was in shop but the workers ordered my veggie bowl to find out they didn't prep grilled veggies which is like the main part of veggie bowl then wanted new red sauce and they were out asked the Asian lady how dont u have any her response was we just didn't make it idk how u open doors without all your stuff what does staff do before u open they need to have everything ready at start of the day what is this left and didn't buy my bowl very frustrating

Horrible service literally gave me half portions on everything the short black girl with bangs was mad rude and skimped on everything. This is why chipotle stock is down 30% the entire store was filthy too and it wasn’t even busy they just don’t clean

shitty service, staff is rude and miserable. also give very small portions like if it comes out there check

The most wack double protein I have ever been given. Pretty sure the guy in front of me who didn’t order a double got more. Also pretty sure I got over charged and the guy wouldn’t give me my receipt.

S

Employee neglected to tell me that the entire store was “out” of sour cream until I had almost completed my entire order. If I wasn’t meeting someone here, I would have just walked out.

Angela Rodriguez

shitty service, staff is rude and miserable. also give very small portions like if it comes out there check

smft

Horrible service literally gave me half portions on everything the short black girl with bangs was mad rude and skimped on everything. This is why chipotle stock is down 30% the entire store was filthy too and it wasn’t even busy they just don’t clean

Aj Wilbur

Placed order pickup, arrived 3min after it was supposed to be ready. The lobby was empty and an absolute mess. Order was not ready and they began making it after I asked. Order was simple and still made 2 out of 3 items incorrectly.

Cory Grim

So i walked in at 1045 doors were opened and was told to wait 5 min nobody was in shop but the workers ordered my veggie bowl to find out they didn't prep grilled veggies which is like the main part of veggie bowl then wanted new red sauce and they were out asked the Asian lady how dont u have any her response was we just didn't make it idk how u open doors without all your stuff what does staff do before u open they need to have everything ready at start of the day what is this left and didn't buy my bowl very frustrating

Tymothé Shaw

Poor quantity of food for the price you pay. When I brought it up with the employees they said “it is what it is.”

Kevin Mcgowan

Server stared at my 15 yr old while he asked politely for each item for his burrito, never said a word in response . It looked pretty passive-aggressive to me, he had a bad attitude to a kid half his age. Then I asked for a bowl, got half the amount of meat you would expect because they were low on almost everything , they didn’t have beans , they didn’t have veggies, can’t give me more meat, I asked why they gave me attitude like they wanted to fight me. Really not enticing me to return. In the old days they would ask you to wait since they’re making more. This time felt like ‘just get out of here’, we are busy. It was 6-something PM . C’mon Seems everyone that posts a complaint gets circled back to write a comment again rather than addressing their customer service issues. Poorly handled, Chipotle. I saw the same comment to other recent reviews, basically a cop-out imo. Don’t just tell me to submit a new comment each time as your “solution” to a problem. That is insulting

Connor Hale

The most wack double protein I have ever been given. Pretty sure the guy in front of me who didn’t order a double got more. Also pretty sure I got over charged and the guy wouldn’t give me my receipt.

Ben Blair

Tried to charge me for the lettuce they would’ve put in the burrito anyway? Insisted on putting it in a container with a plastic lid rather than just some wrapping it in some foil? WHY? I requested it in foil. I’ve been ordering the same thing at 50 different chipotle restaurants for over a decade. Guess I met the “high sheriff” of takeout today. Done with this place. Literally never again. Done.